Provision of ms teams telephony devices

Closing: 13 November 2026 at 10:00

Contract period: five (5) years

Evaluation approach

• This is a request for proposal for supply, delivery and support of MS Teams telephony devices to various Eskom sites over five years.
• The tender requires submission of Annexure B (Eskom requirement 32-726), signed.

Mandatory pre-qualification

• Valid Letter of Good Standing under the COID Act (proof of registration with the Department of Labour for compensation for occupational injuries and diseases).
• 16(2) legal appointment signed by the CEO or MD (OHS Act Section 16.2).
• 37-2 Agreement to be signed with the Eskom Project Manager at tender award (OHS Act Section 37.2).

Failure to meet any mandatory requirement will result in disqualification.

Scope

• Supply, delivery and support of telephone devices to various Eskom sites.
• Devices must be compatible with MS Teams telephony.
• Contract duration: five years.

SHE and legal compliance

• Annexure B (Eskom requirement 32-726): mandatory SHE returnable, to be signed and submitted by the tenderer.
• COID Act: valid Letter of Good Standing required.
• OHS Act Section 16.2: 16(2) appointment signed by CEO/MD required.
• OHS Act Section 37.2: 37-2 Agreement to be signed with Eskom Project Manager at award.

No B-BBEE, CIDB, CSD or tax clearance requirements are stated in the extracted document.

The tender covers the supply identified in the specification and/or works information provided by Eskom.

Closing date and time: 13 November 2026 at 10:00 SAST.

Compulsory site visit/clarification meeting: date, time, venue as per Tender Data (not specified in this document). Attendance mandatory; failure to attend results in disqualification.

Clarification requests: must be submitted in writing to Eskom Representative; responses published to all tenderers on advertising platforms. Requests must allow reasonable time for response and tenderer adjustments before closing.

Compulsory site visit/clarification meeting per Tender Data; non-attendance disqualifies. Tenderers may ask questions during meeting. Clarification requests in writing to Eskom Representative only; responses published to all tenderers without revealing identity. Requests must allow reasonable time for response and tender adjustments before closing.

All communications must be directed to the Eskom Representative only, in writing (hand-written, typed, printed, electronic), in English.

Eskom takes no responsibility for non-receipt of communications.

Specific contact name, email, telephone, and submission address are not provided in this document; they are stated in the Tender Data.

Submission method and address: as per Tender Data (not specified in this document).

Closing date and time: 13 November 2026 at 10:00 SAST.

Submit one original tender and one complete hard copy in paper form, each in separate sealed packages marked "ORIGINAL" and "COPY".

Outer package sealed and marked "Confidential" with Eskom address, Invitation to Tender number, tenderer name, physical address, email, contact telephone.

If electronic copy required, submit separately marked "ELECTRONIC COPY".

Acknowledgement Form must be completed and submitted with tender, stating whether tender is for whole or part of works/services/supply.

All mandatory tender returnables must be submitted by closing deadline for evaluation; returnables required for contract award must be submitted before award.

All documents must be completed, valid, current, and original where stipulated, for entire tender validity period.

Tender must be signed by duly authorised signatory.

If agent submits, authenticated copy of authority to act as agent must be submitted as returnable.

No late tenders accepted; proof of posting not proof of delivery.

Tenders must be in English, completed in ink (not pencil).

No alterations without initialling by all signatories; correction fluid/tape not permitted.

Alternative tenders only if main tender submitted and permitted by Enquiry.

Mandatory tender returnables due by submission deadline for evaluation; contract award returnables due before award. All documents must be completed, valid, current, original where stipulated. Original tender plus one hard copy required, each in separate sealed packages marked ORIGINAL and COPY, outer package marked Confidential with Eskom address, tender number, tenderer details. Electronic copy if required marked ELECTRONIC COPY. Acknowledgement Form must be completed stating scope (whole/part). Tender signed by authorised signatory. Agent must submit authenticated authority.

Stage 1: Basic compliance check – eligibility per Tender Data, mandatory returnables submitted, original + copy provided, designated materials thresholds met. Non-compliance renders tender non-responsive.

Stage 2: Functionality (if applicable) – scored against criteria in Tender Data; must meet minimum threshold to proceed.

Stage 3: Financial risk assessment – Eskom evaluates financial statements; high risk or insufficient mitigating factors leads to non-award.

Stage 4: Price evaluation – per criteria in Tender Data, considering CPA, FOREX, commodity increases, discounts, NPV, forecasted invoicing rates.

Arithmetical error correction: words prevail over figures; line-item total prevails for multiplication errors; line-item total for decimal misplacement; total of prices for addition errors. Tenderer must accept corrections or tender rejected.

Specific Goals: scored per supporting documentation; failure to meet/submit proof = zero points for Specific Goals within 90/10 or 80/20 preference system, but does not disqualify if otherwise acceptable.

Ranking: Price score + Specific Goals score added; tenderers ranked highest to lowest.

Objective criteria: may award to non-highest scorer only per PPPFA s2(1)(f) if stipulated in Enquiry; functionality and B-BBEE scorecard elements cannot be used as objective criteria.

Reverse e-auction: may be used if indicated in Enquiry; tenderers submit complete tender without prices.

Scope: Provision of MS Teams Telephony Devices for a period of five (5) years (as per tender title).

Detailed specifications, quantities, locations, standards, service levels, and capacity requirements are defined in the specification and/or works information issued by Eskom (not included in this document).

Proof of SHEQ systems, policies, capabilities required. Compliance with Eskom SHEQ requirements and applicable regulatory instruments.

Rates and prices include all duties, taxes (VAT), levies applicable 14 days prior to closing. Prices fixed for contract duration, in ZAR unless otherwise instructed; exchange rate/base date per Invitation. Reverse e-auction: tenderers submit complete tender without prices where utilised.

Pricing: rates and prices must include all duties, taxes (including VAT), and other levies applicable 14 days prior to closing date.

Prices fixed for contract duration; not subject to adjustment except as provided in the Enquiry.

Currency: South African Rand unless otherwise instructed; exchange rate and base date as stipulated in Invitation to Tender.

Reverse e-auction: if utilised, tenderers submit complete tender without prices; any prices included will not be considered.

Insurance: extent of Eskom-provided insurance may not cover full required cover; tenderer advised to seek qualified advice.

Performance security: if required, tenderer must select minimum two financial institutions from Eskom-approved list for performance bond or demand guarantee.

Cataloguing: if required, pricing schedule must include line item for cataloguing; Eskom pays for cataloguing.

Eligibility: tenderer must comply with eligibility criteria in Tender Data and not be under restriction to do business with Eskom or State-Owned Companies.

CSD registration and valid tax compliance status (SARS tax PIN) implied (standard).

CIDB grading: if stipulated in Tender Data, must be registered with CIDB at closing or capable of registration within 21 working days.

Contract Skills Development Goals (CSDG): apply to contracts ≥12 months and either (a) professional/service contracts ≥R5 million, or (b) engineering/construction works contracts with CIDB grade 7 or higher.

Contract Participation Goals (CPG): apply to construction works contracts in General Building (GB) and Civil Engineering (CE) classes, minimum 6-month duration, where ≥25% of main contract could be subcontracted in CE, EB, GB, or ME classes.

SHEQ: proof of safety, health, environment, quality systems, policies, capabilities required to Eskom's satisfaction by deadline in Enquiry; all associated costs and personnel must be reflected in tender.

Legislative compliance: National Treasury Instruction Notes, CIDB Regulations, designated local content/materials (dtic), PPPFA Regulations, Amended B-BBEE Codes, COIDA, OHS Act, Eskom SHEQ requirements.

B-BBEE: misrepresentation/falsification of B-BBEE certificate/affidavit or fronting leads to disqualification and reporting to B-BBEE Commission. Specific Goals scored per supporting documentation within 90/10 or 80/20 preference point system.

Designated materials: failure to meet stipulated local content/production requirements results in disqualification.

Misrepresentation/falsification of any information, certificate, affidavit leads to disqualification. B-BBEE certificate/affidavit fraud or fronting reported to B-BBEE Commission. Specific Goals scored per supporting documentation within 90/10 or 80/20 preference point systems.

Proof of Safety, Health, Environment, Quality (SHEQ) systems, policies, capabilities required to Eskom's satisfaction by Enquiry deadline. All SHEQ costs and personnel reflected in tender. Compliance with Eskom SHEQ requirements and OHS Act mandatory.

Eskom and representatives not liable for losses from tender participation, amendments, termination, suspension, or exclusion. Insurance from Eskom may not provide full cover; tenderer advised to seek qualified advice. Performance security: if required, tenderer selects minimum two Eskom-approved financial institutions for performance bond/demand guarantee. Tender validity held after closing; extension may be requested without tender modification; non-agreement leads to exclusion. Extension request not representation of acceptable tender or intent to award.

Eskom may accept/reject variations, accept whole/part, cancel tender before contract with written reasons, abandon or re-issue if cancelled/rejected. Mandated negotiations with selected tenderers per approved policies. Disqualification for misrepresentation/falsification. Designated materials: failure to meet requirements disqualifies. Cataloguing: successful tenderer may provide cataloguing info per item after award; materials labelled per Eskom specs; pricing schedule includes cataloguing line item paid by Eskom.

Eligibility per Tender Data; no restrictions with Eskom/SOCs. CIDB registration required if stipulated, at closing or within 21 working days. Contract Skills Development Goals (CSDG) apply to contracts ≥12 months: professional/service contracts ≥R5m, or engineering/construction works with CIDB grade 7+. Contract Participation Goals (CPG) apply to GB/CE construction works contracts ≥6 months where ≥25% subcontracting in CE, EB, GB, ME classes.

Functionality scoring with minimum threshold per Tender Data. Financial risk assessment; high risk or insufficient mitigants leads to non-award. Price evaluation per Tender Data criteria (CPA, FOREX, commodity, discounts, NPV, forecasted invoicing). Arithmetical error correction rules. Specific Goals scored per documentation; zero points if not met but not disqualifying. Ranking by price + Specific Goals. Objective criteria per PPPFA s2(1)(f) if stipulated; functionality and B-BBEE scorecard cannot be objective criteria. Reverse e-auction may be used; tenderers submit without prices.

Closing: 13 November 2026 at 10:00

Submission method: not stated in the extracted document

OHS Act Section 37(2) Agreement: bidders must sign an agreement acknowledging they are employers in their own right with duties under the Occupational Health and Safety Act 85 of 1993, and undertake to comply with Eskom's SHE specifications for the project. The agreement must be signed by both parties with witnesses.

This is an Eskom procurement for MS Teams telephony devices over five years. The tender pack is dominated by a Contract Quality Plan (CQP) template that bidders must complete. The actual commercial terms, evaluation criteria, submission requirements and contacts are not present in the extracted document — this appears to be only the quality-planning annexure. Bidders should obtain the full tender pack from Eskom SCM.

Closing: 13 November 2026 at 10:00

Submission method: not stated in document — bidders must confirm with Eskom SCM

Scope: provision of MS Teams telephony devices to Eskom for a five-year contract period.

Contract Quality Plan (CQP) required — the tender pack includes an Eskom CQP template that bidders must complete and submit. The CQP must cover:

Quality management system

• Formal documented QMS covering processes, procedures and responsibilities for quality policies and objectives.

Plan contents required

• Scope of work description (full works information).
• Communication channels for quality issues: designated representative details, email, meeting minutes, fixed contract meetings, weekly progress reports.
• Organogram showing designations, roles, responsibilities, QA and QC functions, personnel qualifications, and work verification (who executes / who checks).
• Index of interfacing documents: work instructions, processes, policies, procedures, industry standards, specifications, drawings.
• List of suppliers and sub-suppliers for raw materials, components, and outsourced specialised activities.
• Sub-supplier monitoring plan and QMS interface description.
• List of items to be manufactured, refurbished or purchased, with production schedule and in-house vs outsourced status.
• Quality Control Plans (QCP) / Inspection and Test Plans (ITP) for offsite and onsite activities.
• Special controls for processes governed by manufacturing/fabrication codes (e.g. welding, NDT/NDE).

Documented information to be submitted to Eskom

• Prior to commencement: QCP/ITP from suppliers, certificates of compliance, index of ITP/QCP/PQP, data book index, risk register, offsite/offshore inspection plans.
• During and at completion: method statements / safe working procedures / PQRs / repair procedures, QCP/ITP/PQP, final data book.
• Retained in supplier QMS: quality manual, quality policy, risk register, audit findings and action registers, consolidated inspection register, monthly inspection analysis reports, NC/defect/punch item register with analysis, databook status registers, inspection rejection rate.

Records control

• Identified, completed, retained with disposition method; retrievable filing with indexing and cross-referencing.

Concession and non-conformance management

• Concession management process.
• Non-conformance (defects, repair, rework) management process.
• Inspection management process.

Data book and O&M manuals

• Required if applicable to scope; include review, acceptance, and list of purchase orders for quality-critical items.

Tools and equipment

• List of tools and equipment for contract execution.
• Calibration / maintenance / test status for each item.

Customer property

• Process for dealing with Eskom property per ISO 9001.

Product preservation

• Process for preservation, storage, handling, identification, contamination control, packaging, storage, transmission, transportation and protection.

Identification and traceability

• Methods for activities affected by statutory and regulatory requirements.

Commissioning and post-delivery

• Post-delivery support during commissioning and after delivery.
• Warranty period and conditions.
• Customer satisfaction measurement.
• Technical support and defect correction period / retention funds.
• Consider statutory, regulatory and scope of work requirements.

Quality standards

• SANS 466:2005 Edition 1 / ISO 10005:2005 Edition 2 (Guidelines for quality plans).
• Latest ISO 9001 requirements for customer property management.

CQP template

• Bidders must use the Eskom CQP template provided; revision 0 during tender evaluation, revision 1 after contract signing.

Mandatory returnable: E-Tendering Training Acknowledgement Form (Annexure M) must be fully completed and submitted to Eskom within the prescribed period. Failure to submit renders the tenderer non-responsive and disqualified. The form requires: Annexure number, Enquiry number, Business name/JV, Contact person, Telephone (landline and cellphone), Email address, Acknowledgment of self-training via e-Tendering Noddy Guide, video, or clarification meeting, Authorized signature, Designation, and Date.

Mandatory compliance: Bidders must complete the E-Tendering Training Acknowledgement Form (Annexure M) confirming they have undergone self-training via the e-Tendering Noddy Guide, video, or a clarification meeting and are satisfied they can operate the E-Tendering Solution. The form must be signed by an authorized signatory. Non-submission or incomplete form leads to disqualification.

Service Level Agreement between Eskom Holdings SOC Limited and the Service Provider for the supply, delivery, warranty, advanced replacement services, centralized management capabilities, firmware and software updates, and OEM escalation support services for Microsoft Teams Certified Telephony Devices. The SLA defines the working relationship, service expectations, warranty obligations, replacement service levels, delivery requirements, centralized management capabilities, escalation procedures, responsibilities, and performance management mechanisms. Services cover Eskom business units and sites across South Africa for a five-year contract period. The SLA is effective from the date of signature of the main contract and remains valid for the duration of the main contract unless amended, replaced or terminated per its provisions.

Key Performance Indicators (KPIs) and weightings:

• MTT001 Incident Assignment: 95% within 4 Working Hours (8x5), Quarterly, Medium weighting 3%
• MTT002 Resolution of Priority 1 (P1) incidents: 95% within 1 Working Day (8x5), Quarterly, High weighting 5%
• MTT003 Resolution of Priority 2 (P2) incidents: 95% within 2 Working Days (8x5), Quarterly, High weighting 5%
• MTT004 Resolution of Priority 3 (P3) incidents: 95% within 3 Working Days (8x5), Quarterly, Medium weighting 3%
• MTT005 Resolution of Priority 4 (P4) incidents: 95% within 5 Working Days (8x5), Quarterly, Low weighting 0%
• MTT006 Request Fulfilment: 90% within 3 Working Days (8x5), Quarterly, Medium weighting 3%
• MTT007 Hardware Replacement: 98% within 3 Working Days, Quarterly, High weighting 5%
• MTT008 Service Availability (Centralized Management Tool): 99.5%, Quarterly, High weighting 5%
• MTT009 Change Management Compliance: 95% of firmware, software, and platform updates communicated to Eskom within 5 Working Days of OEM release/notification, Quarterly, Medium weighting 3%

Penalty regime:

• High weighting KPI failure: 5% of applicable service bill
• Medium weighting KPI failure: 3% of applicable service bill
• Low weighting KPI failure: no financial penalty
• Cumulative penalty cap: 10% of applicable service bill per reporting period
• Penalties recovered via credit note against the billing period

Service performance management:

• Quarterly service review meetings mandatory
• Service Provider must provide performance information at least 2 Working Days before each review
• Eskom may request amendments to service levels, reporting or KPIs subject to mutual agreement and contract change control
• Eskom reserves right to validate and verify all SLA measurements and supporting evidence

Scope of services:

• Supply and delivery of Microsoft Teams Certified Telephony Devices (desk phones, conference phones) to Eskom sites across South Africa
• Five (5) year swop-out warranty for all supported devices
• Advanced hardware replacement services for faulty/defective devices within agreed service levels
• Firmware, software patches, upgrades and security updates at no additional cost
• Centralized Management Tool for device inventory, provisioning, firmware/software update management, network performance monitoring, email notifications, reporting/dashboards, usage trends
• OEM escalation and support coordination for unresolved hardware, firmware, software or device issues
• Replacement coordination for confirmed faulty devices escalated by Eskom
• Training and knowledge transfer for minimum 5 Eskom employees on Centralized Management Tool administration, device inventory, firmware updates, network monitoring, usage trends, troubleshooting
• Training materials and user guides in electronic format; additional sessions on request; remote or onsite delivery

Service hours:

• Standard support and coordination: Working Days (Mon-Fri, excl. public holidays) 08:00-17:00
• Centralized Management Tool and monitoring: 24x7 excluding approved maintenance windows
• Planned maintenance: minimum 5 Working Days written notice, outside business hours unless Eskom approves otherwise
• After-hours support available on request for critical replacements, OEM escalation or major service-impacting issues

Service portal:

• Secure online portal and email-based escalation channels for logging, tracking, monitoring escalated incidents, replacement requests, OEM issues
• Capabilities: incident tracking, replacement request tracking, historical ticket access, role-based access, 24x7 availability (excl. maintenance), automated notifications

Escalation process:

• All incidents/requests logged via Eskom Service Desk → assigned to Eskom IT Service Provider for first-line troubleshooting
• Confirmed hardware faults, replacement needs, firmware/OEM issues escalated to Eskom → further escalated to Service Provider
• Service Provider provides escalation contacts and channels, tracks via ticketing/ITSM, maintains records
• Appropriately skilled technical and OEM resources must be available within agreed service levels

Incident management targets:

• 95% of escalated incidents assigned within 4 Working Hours
• P1 (critical): 1 Working Day resolution
• P2 (major degradation): 2 Working Days
• P3 (single device/site): 3 Working Days
• P4 (minor/advisory): 5 Working Days
• P1/P2: progress updates until resolution; RCA for all P1 and requested P2
• Workaround/temporary replacement/mitigation if permanent resolution delayed

Problem management:

• Problem ticket raised for recurring incidents, repeated failures, major incidents, or Eskom-identified trends
• 95% assigned within 4 Working Hours; 95% investigation initiated within 2 Working Days; 95% documented findings/RCA/corrective actions within 5 Working Days (excl. OEM/third-party delays)
• Status updates until closure; corrective actions, workarounds, firmware updates, replacements documented and communicated
• Trend analysis for continuous improvement

Change management:

• All changes formally logged, assessed, approved, implemented, tracked per Eskom change management processes
• No change without prior Eskom approval except emergency changes for critical service restoration or major security vulnerabilities
• Service Provider notifies Eskom of available firmware/software updates with release notes, impact info, deployment recommendations
• Eskom tests/approves before deployment; no deployment without approval unless critical security/service restoration
• Change proposals must include description, risk/impact assessment, implementation plan, rollback plan, expected service impact, schedule
• Planned changes outside business hours unless approved; emergency changes communicated ASAP and documented post-implementation
• 95% of standard changes implemented within 7 Working Days
• Records of all changes maintained

Service availability:

• Centralized Management Tool target: 99.5% excluding approved maintenance
• Unplanned outages notified with updates until restoration
• Availability data via platform reporting

Reporting:

• Centralized Management Tool provides: device inventory, firmware/software status, usage trends, replacement activities/turnaround, incident/escalation trends, tool availability, SLA performance
• Drill-down by site, region, business unit, device category, operational status
• Formal SLA performance reports electronically for quarterly reviews or on request
• Reporting data accurate, complete, maintained throughout contract

Methodology and operational processes:

• Service delivery: supply, delivery, warranty, advanced replacement, centralized management, firmware/software updates, OEM escalation support for Microsoft Teams Certified Telephony Devices across South Africa
• Centralized Management Tool: secure platform for device inventory, provisioning, firmware/software update management, network performance monitoring, email notifications, reporting/dashboards, usage trends; role-based access; 24x7 availability excl. maintenance
• Service portal: secure online portal and email escalation channels for incident/replacement/OEM issue logging, tracking, monitoring; 24x7 availability excl. maintenance; automated notifications
• Escalation process: Eskom Service Desk → Eskom IT Service Provider (first-line) → Eskom → Service Provider (for confirmed hardware faults, replacements, firmware/OEM issues)
• Request fulfilment: logged via Service Desk → IT Service Provider → escalated to Service Provider when needed; 90% fulfilled within 3 Working Days; 95% of escalated requests assigned within 4 Working Hours
• Incident management: priority-based resolution targets (P1: 1 day, P2: 2 days, P3: 3 days, P4: 5 days); 95% assigned within 4 Working Hours; P1/P2 progress updates; RCA for P1 and requested P2
• Problem management: recurring issue identification, root cause analysis, corrective actions; 95% investigation within 2 days, 95% documented findings within 5 days; trend analysis for continuous improvement
• Change management: formal Eskom change control; no deployment without approval (excl. emergencies); 95% standard changes within 7 days; comprehensive change documentation
• Service availability: Centralized Management Tool 99.5% target; planned maintenance excluded; unplanned outages notified with updates
• Reporting: Centralized Management Tool provides operational visibility; formal SLA reports for quarterly reviews; drill-down capabilities; data accuracy maintained
• Training: minimum 5 Eskom employees on tool administration, inventory, firmware updates, monitoring, usage trends, troubleshooting; electronic materials; additional sessions on request; remote or onsite

Experience and qualifications:

• Service Provider must ensure appropriately skilled technical and OEM support resources available to support replacement coordination, firmware-related issues, and OEM escalation activities within agreed service levels (section 9.5.8)
• All personnel assigned to Eskom must be appropriately trained, skilled and authorised to perform required services (section 8.2.15)
• Service Provider must provide training and knowledge transfer for minimum 5 Eskom employees on Centralized Management Tool and supported telephony devices (section 9.1.2)
• Training covers: device inventory management, firmware/software update management, network performance monitoring, usage trends/reporting, general navigation/administration, basic troubleshooting/support
• No specific years of experience, certifications, or reference project requirements stated in this SLA

Quality management:

• Firmware/software updates: Service Provider notifies Eskom of availability with purpose, impact, prerequisites, release notes to support testing/approval (section 8.2.7)
• Eskom responsible for testing, approving, scheduling, deploying firmware/software updates for devices and Centralized Management Tool (section 8.1.11)
• No firmware/software update deployed without Eskom approval unless critical security vulnerability or service restoration (section 9.9.5)
• Change management: all changes formally logged, assessed, approved, implemented, tracked per Eskom processes (section 9.9.2)
• Change proposals must include description, risk/impact assessment, implementation plan, rollback plan, expected service impact, schedule (section 9.9.6)
• Planned changes outside business hours unless approved; emergency changes communicated ASAP and documented post-implementation (sections 9.9.7-9.9.8)
• 95% of standard changes implemented within 7 Working Days (section 9.9.11)
• Service Provider maintains records of all approved, implemented, failed, rolled-back, emergency changes (section 9.9.9)
• Implemented changes must not negatively impact stability, security, availability, operational performance (section 9.9.10)
• Problem management: trend analysis, root cause analysis, corrective actions documented and communicated (sections 9.8.8-9.8.9)
• 95% of problem records: investigation initiated within 2 Working Days; documented findings/RCA/corrective actions within 5 Working Days (excl. OEM/third-party delays) (sections 9.8.5-9.8.6)
• Service availability: Centralized Management Tool target 99.5% excluding approved maintenance (section 9.10.2)
• Reporting accuracy: reporting information accurate, complete, maintained throughout contract (section 9.11.6)
• KPI measurements: all calculations, measurements, supporting evidence available to Eskom on request (section 9.12.3)
• Eskom reserves right to validate/verify all SLA measurements, calculations, supporting evidence (sections 9.13.5, 9.14.3)

Penalty structure:

• High weighting KPI failure: 5% of applicable service bill
• Medium weighting KPI failure: 3% of applicable service bill
• Low weighting KPI failure: no financial penalty
• Maximum cumulative penalty per reporting period: 10% of applicable service bill
• Penalties recovered as credit note against the relevant billing period
• Penalty application does not limit Eskom's other contractual or legal rights

Payment terms:

• Eskom responsible for timely payment upon receipt of valid invoices and supporting documentation (per section 8.1.7)
• No other pricing, bid security, bond, guarantee, retention or turnover requirements stated in this SLA

Mandatory compliance:

• Eskom Information Security Policy (32-85) (section 5.1.1)
• All services delivered in accordance with Eskom information security, safety and operational requirements (section 8.2.14)
• Personnel assigned to Eskom must be appropriately trained, skilled and authorised (section 8.2.15)
• Service Provider must maintain accurate records of deliveries, replacements, firmware updates, escalations, support activities (section 8.2.16)
• Change management per Eskom processes (section 9.9)
• Service Provider must notify Eskom of planned maintenance/outages affecting Centralized Management Tool per agreed processes (section 9.3.7)
• Excused performance events (Eskom dependencies, third-party dependencies, force majeure, etc.) must be notified ASAP with description, impact, affected services/sites, expected duration, mitigation actions (section 9.16)
• Excused performance events excluded from SLA measurements and penalty calculations only when approved
• Records and evidence for all excused performance events maintained for audit

Health and safety:

• Service Provider must ensure all services delivered in accordance with Eskom information security, safety and operational requirements (section 8.2.14)
• Personnel assigned to Eskom must be appropriately trained, skilled and authorised (section 8.2.15)
• Eskom facilitates access approvals, induction requirements and site-specific safety requirements where applicable (section 8.1.9)
• Emergency changes for critical service restoration or major security vulnerabilities may be implemented without prior approval but must be communicated ASAP and formally documented (section 9.9.8)
• Excused performance events include site access restrictions (section 9.16.2)
• No specific OHS plan, safety certification or HSE compliance requirements detailed in this SLA

Contractual terms:

• Effective date: date of signature of the main contract by both parties
• Duration: valid for the duration of the main contract period unless amended, replaced or terminated per main contract provisions
• SLA must be read together with the main Contract for the Supply and Delivery of Microsoft Teams Certified Telephony Devices
• Sole agreement: no variation, modification or waiver effective unless confirmed in writing and signed by both parties; effective only for the specific instance and purpose
• Signatories warrant they have requisite authority
• Excused performance: Service Provider not liable for failures caused by Eskom dependencies, third-party dependencies outside its control, or circumstances beyond its control (including Eskom network/power outages, Microsoft Teams/365 outages, third-party delays, delayed approvals/access, site restrictions, courier/logistics/customs/OEM delays, force majeure)
• Excused performance notification: ASAP with event description, impact, affected services/sites, expected duration, mitigation/recovery actions
• Excused performance events excluded from SLA measurements and penalties when approved; records maintained for audit
• Penalties: calculated per KPI weighting (High 5%, Medium 3%, Low 0%); cumulative cap 10% of service bill per period; recovered via credit note; does not limit Eskom's other rights
• Service performance management: quarterly reviews, continuous improvement, Eskom may request reasonable amendments subject to mutual agreement and change control
• Service Provider provides performance information at least 2 Working Days before quarterly reviews; late reporting treated as failed obligation
• SLA review: quarterly meetings; minutes and action items tracked; SLA may be updated for operational changes, technology changes, continuous improvement, KPI changes, industry best practices; changes formally documented per contract change control
• Eskom may request additional review meetings
• Eskom reserves right to validate/verify all SLA measurements, calculations, supporting evidence

Special conditions:

• Excused performance: Service Provider not liable for failures caused by Eskom dependencies, third-party dependencies outside its control, or circumstances beyond its control (Eskom network/power outages, Microsoft Teams/365 outages, third-party delays, delayed approvals/access, site restrictions, courier/logistics/customs/OEM delays, force majeure)
• Excused performance notification: ASAP with event description, impact, affected services/sites, expected duration, mitigation/recovery actions
• Service Provider must minimise operational impact and restore services quickly
• Approved excused performance events excluded from SLA measurements and penalty calculations
• Records and evidence for excused performance events maintained for audit
• Penalties: High weighting KPI failure = 5% of service bill; Medium = 3%; Low = 0%; cumulative cap = 10% per reporting period; recovered via credit note; does not limit Eskom's other rights
• Repeated/persistent service level failures may result in formal escalation and remedial actions per main contract
• Service Provider must provide root cause analysis, corrective action plans, target dates for improvement when service levels not achieved
• Opportunity to implement corrective measures before further escalation
• Service level breaches reviewed at quarterly service review meetings

Evaluation criteria (KPIs and service performance management):

• Nine defined KPIs with specific targets, measurement periods (quarterly), and weightings (High 5%, Medium 3%, Low 0%)
• KPIs cover incident assignment, priority-based incident resolution (P1-P4), request fulfilment, hardware replacement, service availability, change management compliance
• Overall SLA achievement: failed KPIs recorded per reporting period; 'No Activity' KPIs excluded from calculation
• Eskom validates/verifies all measurements and evidence
• Service performance management: continuous monitoring, quarterly joint reviews, corrective actions for breaches, continuous improvement identification
• Service Provider provides performance information at least 2 Working Days before quarterly reviews
• Late reporting treated as failed obligation
• SLA review: quarterly meetings, documented minutes/action items, periodic updates for operational/technology changes, continuous improvement, KPI changes, industry best practices; changes via formal contract change control
• Eskom may request additional review meetings

Supply of Microsoft Teams-compatible VoIP telephone handsets and related services to Eskom for a five-year contract period. The procurement covers hardware with five-year swap-out warranty, support and maintenance, delivery, and administrator training.

Closing: 13 November 2026 at 10:00

No other dates (briefing, site visit, clarification deadline) are stated in the extracted document.

Submission method: not stated in the extracted document.

Returnable forms required:

• Pricing Schedule (Annexure G): completed Excel workbook with unit prices for all device categories across five years, including hardware, support and maintenance, delivery, and training.
• Currency sheet: completed if quoting in foreign currency, with SARB exchange rate proof.

Packaging: the pricing schedule is an Excel workbook; submission format not specified in the extracted text.

Disqualification risks:

• Prices not in ZAR excluding VAT.
• Incomplete mandatory cells (highlighted green cells not completed).
• Missing vendor name on pricing schedule or currency sheet.

Evaluation approach: not stated in the extracted document.

The pricing schedule structure implies price-based evaluation with five-year total cost assessment, but no explicit scoring split (80/20 or 90/10), minimum qualifying score, or functionality criteria are visible in the source text.

Scope: supply of Microsoft Teams telephony devices for Eskom over five years, with hardware swap-out warranty included.

Device categories and estimated quantities:

• Entry Level Desk Phone: 2.8" LCD, Teams button, PoE Class 3, HD Voice, Acoustic Fence — 8,100 units (Year 1), 3,600 units (Years 2-5)
• Secretarial/PA Desk Phone: 5" LCD, SIP support, Acoustic Fence, PoE Class 3 — 1,000 units per year
• Executive Desk Phone: 7" touchscreen, WiFi, Bluetooth, PoE Class 4 — 100 units per year
• Boardroom/Conference Phone: 5" touchscreen, 360° mic pickup, PoE Class 4 — 150 units per year
• DECT phones: Digital Enhanced Cordless Telecommunications — 100 units (Year 1-2), quantities not stated for Years 3-5

Support and maintenance quantities (escalating annually):

• Secretarial/PA: 1,000 (Year 1), 2,000 (Year 2), 3,000 (Year 3), 4,000 (Year 4), 5,000 (Year 5)
• Executive: 100 (Year 1), 200 (Year 2), 300 (Year 3), 400 (Year 4), 500 (Year 5)
• Boardroom/Conference: 100 (Year 1), 200 (Year 2), 300 (Year 3), 300 (Year 4), 300 (Year 5)

Training:

• Technical users (administrators training): 5 users

Delivery: per-line-item delivery fee based on quantities.

Pricing structure: five-year firm pricing with annual columns for unit prices and totals in nominated currency and ZAR.

Pricing format: fixed price schedule in ZAR excluding VAT, no escalations permitted in the quoted prices.

Currency:

• Local currency: ZAR
• Foreign currencies permitted with SARB exchange rate proof (AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, USD)
• Exchange rate: SARB rate at 12:00 on the day of advertisement, rounded to 4 decimals
• Format: 1 foreign currency = R [amount]
• Exchange rate variations may not be claimed for local mark-up

Price adjustments: basis for future price adjustments to be determined at time of contracting.

Bonds/guarantees: not stated.

Payment terms: not stated.

Bid security: not stated.

Registration requirements: not stated in the extracted document.

B-BBEE: not stated.

CIDB: not applicable (ICT equipment supply, not construction).

Local content: pricing schedule distinguishes "Local" currency items; local production and content declaration (SBD 6.2) may be required but not confirmed in source text.

Tax compliance: not stated.

CSD registration: not stated.

Enquiries email: [email protected]

Submission address: Eskom Group Tax Department, Megawatt Park.

Bidders must return the completed PAYE questionnaire and all signed affidavits to Eskom via email to [email protected], copying the Eskom Group Tax Department. The completed pack must be referred to the Group Tax Department in Megawatt Park.

Bidders must be registered legal entities (company, close corporation, trust, or individual) and complete the PAYE tax questionnaire to determine their tax classification (Independent Contractor, Personal Service Provider, Labour Broker, or Dependent Contractor). Classification affects PAYE withholding from contract payments.

Scope: PAYE tax classification determination for service contractors supplying Eskom Holdings SOC Ltd and subsidiaries. Requirements: Completion of PAYE questionnaire with applicable affidavits based on test outcomes (residence, employee count, connected persons, income percentage, place/control/supervision, dominant impression tests).

PAYE tax will be withheld from contractor payments if the PAYE questionnaire and required affidavits are not completed and submitted. No bid security, guarantees, retention amounts, or payment terms specified in this tax classification document.

Bidders must complete the full PAYE questionnaire and sign all applicable affidavits (Appendices 1-9). Tax status classification determined by the questionnaire affects PAYE withholding from payments. Failure to submit required documents results in PAYE being withheld from payments.

Eskom eTendering System – Supplier Help Manual (Annexure L)

• Purpose: Web-based platform for electronic submission of tender documents, replacing physical delivery to Eskom tender offices.
• Access: Public can view tenders on Tender Bulletin (https://tenderbulletin.eskom.co.za) and submit via eTendering portal (https://eTendering.eskom.co.za). A CSD number is required for portal access.
• Registration: Suppliers register with organisation details, contact number (+27 prefix), email verification, and CAPTCHA. OTP sent to email and cell phone for login.
• Submission process: Login → select tender reference → create new submission → upload documents by category (Technical, Commercial, Finance, etc.) → finalize submission. File size limits: 50MB per file, 900MB total.
• Confirmation: Email with submission ID sent after finalisation; retain for future enquiries.
• Additional features: Edit registration details, password reset via email link and OTP, view past submissions.
• Browser compatibility: Recommended Microsoft Edge.
• Support: Contact the buyer responsible for the specific tender if experiencing system difficulties.

Closing date and time: 13 November 2026 at 10:00

No compulsory briefing or site visit mentioned.

Submission method: Electronic via Eskom eTendering portal (https://eTendering.eskom.co.za)

Registration: Suppliers must register on the portal with a valid CSD number, verified email address, and cell phone number (with +27 prefix). One-time PIN (OTP) sent to both email and cell phone for verification.

Document upload: After login and OTP verification, select the tender reference, click "Create New Submission", add files by naming, selecting category (Technical, Commercial, Finance, etc.), and uploading. Each file ≤50MB; total upload ≤900MB.

Finalisation: Verify all required documents uploaded, click "Finalize Submission", then "Finalise and Close Submission". Confirmation email with submission ID sent upon completion.

Returnable documents: Not specified in this annexure; refer to the specific tender document for the list of returnable forms and schedules.

CSD registration: Suppliers must have a valid Central Supplier Database (CSD) number to access the eTendering system.

Tax compliance: Not mentioned in this annexure.

B-BBEE: Not mentioned.

CIDB: Not applicable (not construction).

Supply, delivery and support of telephone devices compatible with Microsoft Teams to meet Eskom's operational requirements for a period of five (5) years.

Closing: 13 November 2026 at 10:00

Document issue date: 28 August 2026

Eskom representative: Lesego Garegae (Mbulelo Mcengani)

Note: No email, telephone or physical address provided in the document.

Form A: completed and signed (mandatory quality returnable, contributes to Section E score)

Quality evaluation is mandatory (Category 2, indicator = 1). Bidders must submit evidence across five sections with a total possible score of 17 points.

Section A — QMS certification (4 or 7 points)

Option 1 (4 points): Valid ISO 9001 certificate from an internationally accredited certification body, with relevant product/service scope.

Option 2 (7 points): Documented QMS complying with ISO 9001:2015 clauses:

• 7.5: Document and record control
• 8.7: Control of nonconforming outputs
• 10.2: Nonconformity and corrective action
• 9.2: Internal audit
• Plus: QMS manual, quality policy, quality objectives (all approved by top management)

Section B — QMS in operation (4 points)

• Organisation chart and responsibility matrix including quality management function
• Criteria for evaluation, selection, monitoring and re-evaluation of external providers
• Latest internal audit report with nonconformity, correction and corrective action records
• Management review meeting records (minutes, attendance registers)

Section C — Contract quality plan (1 point)

• Draft contract/project quality plan specific to this tender scope (ISO 10005)

Section D — Quality control plan (0 points)

• Draft inspection and test plan or quality control plan based on scope of work activities per NEC document
• Note: score is 0; requirement exists but carries no points

Section E — Additional requirements (1 point)

• Form A completed and signed

Total possible score: 17 (Option 2) or 14 (Option 1)

Scope: Supply, delivery and support of telephone devices compatible with Microsoft Teams

Contract period: 5 years

Purpose: Meet Eskom's operational telephony requirements

Quality deliverables required:

• Draft contract quality plan (ISO 10005)
• Draft inspection and test plan or quality control plan (NEC-aligned)
• Form A (completed and signed)

Quality management:

• ISO 9001 certification or equivalent documented QMS mandatory
• Quality policy and objectives approved by top management
• Documented procedures for document control, nonconforming outputs, corrective action, internal audit

Returnable form:

• Form A: completed and signed (mandatory, contributes to Section E score)

Note: No B-BBEE, CIDB, CSD, tax clearance or local content requirements stated in this annexure.

Section E score: 1 point for Form A completed and signed.

Specific goals: maximum 10/20 points awarded for specified goal; points scored for specific goal added to points scored for price; total rounded to nearest two decimal places; contract awarded to tenderer scoring highest points per PPPFA section 2(1)(f)

Closing date: 13 November 2026 at 10:00

No mandatory briefing or site visit stated in document

Closing time: 10:00 on 13 November 2026

Returnable documents required:

• Valid B-BBEE certificate (SANAS-accredited verification agency) or sworn affidavit (Eskom does not accept electronic signatures on affidavits)
• Proof of ownership/shareholding (preferably CIPC documentation) with shareholding breakdown
• Certified ID copies of shareholder(s)
• Proof of Disability (where applicable)
• CSD registration
• For contracts R30 million and above: mandatory subcontracting with designated groups (30% local procurement content); CSD report of subcontractor(s); subcontractor B-BBEE certificate/sworn affidavit
• NIPP obligation agreement with dtic required before contract signature if import content ≥ USD 5 million
• B-BBEE Improvement or Retention Plan within 30 days of signing contract
• Quotations received after closing time disqualified

Specific goal points (max 10/20) added to price points, total rounded to 2 decimal places; contract awarded to highest-scoring tenderer

Preference point system: 90/10 or 80/20 (points table: Level 1 = 10/20, Level 2 = 9/18, Level 3 = 6/14, Level 4 = 5/12, Level 5 = 4/8, Level 6 = 3/6, Level 7 = 2/4, Level 8 = 1/2, Non-compliant = 0/0)

If tenderer does not meet objective criteria, second-ranked tenderer may be recommended for award

NIPP obligation applicable for contracts with import content ≥ USD 5 million

30% subcontracting of local procurement content required for contracts R30 million and above

Subcontracting with designated groups: EMEs/QSEs at least 51% black owned, youth, women, disabilities, rural or underdeveloped areas, cooperatives, military veterans

Scope: Supply, delivery, support and replacement of Microsoft Teams-certified telephony devices including desk phones, executive phones, conference phones and DECT devices

Duration: 5 years

Specific goals: maximum 10/20 points awarded for specified goal

B-BBEE status level contributor points (90/10 system): Level 1 = 10 points, Level 2 = 9 points, Level 3 = 6 points, Level 4 = 5 points, Level 5 = 4 points, Level 6 = 3 points, Level 7 = 2 points, Level 8 = 1 point, Non-compliant = 0 points

B-BBEE status level contributor points (80/20 system): Level 1 = 20 points, Level 2 = 18 points, Level 3 = 14 points, Level 4 = 12 points, Level 5 = 8 points, Level 6 = 6 points, Level 7 = 4 points, Level 8 = 2 points, Non-compliant = 0 points

2.5% retention of invoice amount (excluding VAT) for failure to meet SDL&I obligations

2.5% retention on every invoice amount (excluding VAT) for failure to submit SDL&I performance reports biannually

Retained amounts released upon submission of compliant SDL&I performance reports

No explicit bid security or guarantee amounts stated

Payment terms not specified beyond retention provisions

B-BBEE requirements: Valid B-BBEE certificate (SANAS-accredited) or sworn affidavit required (electronic signatures not accepted)

• Revenue up to R10 million (EME): qualifying sworn affidavit may be submitted
• Revenue up to R50 million (QSE): qualifying affidavit or certificate; if at least 51% black-owned, sworn affidavit acceptable
• Revenue above R50 million: valid B-BBEE certificate required

CSD registration implied

For contracts R30 million and above: mandatory 30% subcontracting with designated groups (EMEs/QSEs at least 51% black owned, youth, women, disabilities, rural areas, cooperatives, military veterans)

NIPP obligation agreement with dtic required before contract signature if import content ≥ USD 5 million

B-BBEE Improvement or Retention Plan within 30 days of signing contract

Level 4 bidders must achieve Level 3 by end of Year 1; Level 5-8 or non-compliant must achieve Level 4 by end of Year 1

Local procurement content: total spending minus imported component; proposals required for local-to-site regions and jobs created/retained in South Africa

Skills development: one candidate per R2 million spend cumulatively; candidates from unemployed graduates; SFIA skills profiles; proof of attendance/service contract/certificate of compliance required within 1 month

Eskom retains 2.5% of invoice amount for failure to meet SDL&I obligations

Biannual SDL&I performance reports required; Eskom reviews within 60 days; corrective measures required if non-compliance found

Validity of B-BBEE Sworn Affidavits: deponent name/ID number, designation, enterprise name/address, black ownership percentages, total revenue and financial year end, B-BBEE status level, empowering supplier status, same signing by deponent and Commissioner of Oaths

Closing date and time: 13 November 2026 at 10:00 AM (South Africa Standard Time)

Clarification meeting: 20 October 2026 at 10:30 AM (South Africa Standard Time) – virtual via Microsoft Teams (non-compulsory)

Meeting link: https://teams.microsoft.com/meet/314615974169373?p=TjBbIbe49CrXGJnwcq

Attendance confirmation required: tenderers must notify Eskom Representative with attendee name, position, contact details

Clarification queries deadline: 5 working days before closing date (i.e., by 6 November 2026)

Tender validity period: 12 months from closing date and time

Non-compulsory virtual clarification meeting: 20 October 2026 at 10:30 AM (SAST) via Microsoft Teams. Link: https://teams.microsoft.com/meet/314615974169373?p=TjBbIbe49CrXGJnwcq. Tenderers must confirm attendance with Eskom Representative, providing name, position, contact details for each attendee.

Eskom Representative (SCM contact):

• Name: Mbulelo Mncengani
• Role: Eskom Representative
• Telephone: 011 800 2877
• Email: [email protected]

Procurement Manager (signatory):

• Name: Nothukela Sereo
• Role: Procurement Manager

Submission channel: Eskom E-tendering portal – https://etendering.eskom.co.za/

Service/delivery address: Not specified in tender document

Submission method: Electronic via Eskom E-tendering portal (https://etendering.eskom.co.za/)

Closing date and time: 13 November 2026 at 10:00 AM (South Africa Standard Time)

Format: All documents in PDF; pricing schedule in PDF and Excel

Upload limits: 500 MB per document, 4 GB total submission

Late submissions not accepted

Mandatory returnables at closing (disqualifiable if missing or unsigned):

• Annexure A: Authorisation Form – certifies signatory authority
• Annexure B: Acknowledgement Form – confirms receipt of tender documents
• Annexure C: Tenderer's Particulars – company, contact, subcontractor, CSD, tax details
• Annexure D: Integrity Declaration Form – commits to Supplier Integrity Pact
• Annexure E: CPA Requirements for Local Goods/Services
• Annexure F: CPA(IG) for Foreign Goods/Services (if applicable)
• Annexure G: Pricing Schedule
• Annexure H: SBD 1 Invitation to Bid – offer cover page
• Annexure I: SBD 6.1 Preference Points Claim Form – claims B-BBEE points under PPPFA 2022
• Annexure J: SBD 4 Bidder's Disclosure – declares interests and conflicts
• Annexure K: Tax Evaluation Questionnaire – determines personal service provider status
• Annexure L: E-tendering Help Manual Acknowledgement Form
• Basic Compliance: Electronic copy of the complete tender

Returnables required at closing (non-disqualifiable but scored zero if omitted):

• Annexure N: Scope of Work
• Annexure O: Service Level Agreement
• Annexure P: SDL&I Template for Bidders
• Annexures Q/S: SHE Requirements
• Annexures U/V/W/X: Quality Requirements
• Annexure Y: Technical Evaluation Criteria
• Annexure Z: Eskom Conditions of Tender
• JV documents (if applicable): letter of intent, JV agreement with joint/severe liability, single bank account confirmation
• Specific Goals evidence (B-BBEE proof) – zero points if not submitted
• Tax Clearance Certificates (foreign suppliers without CSD/SARS PIN; local without PIN)
• Employment Equity Act compliance proof (SA designated employers)
• NEC Term Services Contract (TSC3) or other contract

Contract award requirements (must be submitted prior to award):

• Proof of valid CSD registration
• SDL&I Template (Annexure P)
• Quality Requirements (Annexures X, V, W)
• SHE Requirements (Annexure B, Legal appointments 16(2) signed by CEO/MD, 37-2 Agreement, Letter of Good Standing)
• Audited financial statements for previous 18 months (or latest year; each JV/SPV participant; start-ups <12 months exempt initially)
• All evidence required under technical evaluation criteria (Annexure Y)
• Schedule Q

Disqualification risks:

• Any disqualifiable returnable missing, incomplete, or unsigned at closing
• Submission after closing time
• Tender signed by unauthorised person
• Conflict of interest, multiple tenders, sanctions list, National Treasury/Eskom restrictions, 100% subcontracting
• Failure to submit contractual award requirements by stipulated deadline

Mandatory returnables at tender closing (disqualifiable): Authorisation Form (Annexure A), Acknowledgement Form (Annexure B), Tenderer's Particulars (Annexure C), Integrity Declaration Form (Annexure D), CPA Local Goods/Services (Annexure E), CPA(IG) Foreign Goods/Services (Annexure F), Pricing Schedule (Annexure G), SBD 1 (Annexure H), SBD 6.1 Preference Points Claim (Annexure I), SBD 4 Bidder's Disclosure (Annexure J), E-tendering Help Manual Acknowledgement (Annexure L), Basic Compliance electronic tender copy. Non-disqualifiable returnables at closing: Scope of Work (Annexure N), SLA (Annexure O), SDL&I Template (Annexure P), SHE Requirements (Annexures Q/S), Quality Requirements (Annexures U/V/W/X), Technical Evaluation Criteria (Annexure Y), Conditions of Tender (Annexure Z), JV documents, Specific Goals evidence, Tax Clearance Certificates, Employment Equity proof, NEC/other Contract. Contract award requirements: CSD registration proof, SDL&I Template, Quality Requirements, SHE Requirements, Audited financial statements (18 months), Functionality/Technical evidence, Schedule Q.

Evaluation system: 90/10 preference point system (tender value above R50 million)

Stage 1 – Functionality (Technical Evaluation):

• Desktop Evaluation threshold: 80% minimum to progress
• Suppliers below threshold not evaluated further
• Criteria detailed in Annexure Y (Technical Evaluation Criteria)

Stage 2 – Price and Specific Goals:

• Price: 90 points
• Evaluated exclusive of VAT
• Corrected for arithmetical errors
• Contingencies excluded
• Adjusted for acceptable variations/deviations
• Unconditional discounts considered for evaluation
• Conditional discounts not evaluated but implemented at payment
• Specific Goals: 10 points per PPPFA 2022 regulations
• Evidence required for points claim; failure to submit = 0 points for that goal
• B-BBEE status level certificate, sworn affidavit, or other prescribed proof

Ranking: Combined price + specific goals score, highest to lowest

No objective criteria, no reverse e-auction

Contractual requirements (CSD, SHEQ, SDL&I, financial viability) assessed after ranking; proof required before award

Scope: Provision of MS Teams Telephony Devices for a period of five (5) years

Detailed scope of work: Annexure N (Scope of Work)

Service Level Agreement: Annexure O (SLA)

Quality requirements:

• Supplier Quality Management Specification Rev4 Final 2026 (Annexure X)
• Telephony Services GIT Form A Rev10 Cat 2 (Annexure V)
• CQP Template 2021 (Annexure W)

Technical evaluation criteria: Annexure Y (detailed criteria specified therein)

Cataloguing: Successful tenderer may be required to provide cataloguing information per item after award; materials must be labelled per Eskom specifications; pricing schedule must include line item for cataloguing (Eskom pays for cataloguing)

Quantities and locations: Not specified in tender document

Technical Evaluation Criteria detailed in Annexure Y.

Quality requirements per annexures: Supplier Quality Management Spec Rev4 Final 2026 (Annexure X), Telephony Services GIT Form A Rev10 Cat 2 (Annexure V), CQP Template 2021 (Annexure W).

Pricing schedule: Annexure G (PDF and Excel). Contract Price Adjustment (CPA) conditions: applicable if contract >12 months; fixed price if ≤12 months; for >12 months, CPA not in year 1, applies from year 2; failure to submit CPA formula = fixed pricing; no forex adjustments; separate local/foreign CPA formulae; fixed portion 15% not subject to CPA. Price evaluation: exclusive of VAT, arithmetic corrections, contingencies excluded, adjustments for variations, unconditional discounts considered, conditional discounts not evaluated but implemented at payment.

Pricing schedule: Annexure G (must be submitted in PDF and Excel)

Contract Price Adjustment (CPA):

• Applicable if contract duration exceeds 12 months
• If duration ≤12 months: fixed price offer required
• If duration >12 months: CPA not applicable in first year; applies from year 2 onward
• Failure to submit CPA formula with tender = pricing considered fixed
• No Rate of Exchange adjustments allowed in CPA formula
• Local indices may not be used for imported components
• Separate CPA formulae required for local and foreign content; escalation not combined
• Fixed portion: 15% not subject to CPA

Payment terms:

• Contracts ≤ R50 million (incl. VAT): payment within 30 days of receipt of undisputed invoice
• Contracts > R50 million (incl. VAT): payment within 60 days of receipt of undisputed invoice

Performance security: If performance bond or demand guarantee required, tenderer must select minimum two financial institutions from Eskom-approved list

Financial viability: Audited financial statements for previous 18 months (or latest year) required at contract award; each JV/SPV participant must submit; start-ups formed within last 12 months exempt initially but must furnish once available

Price evaluation: Exclusive of VAT, corrected for arithmetic errors, contingencies excluded, adjusted for variations, unconditional discounts considered, conditional discounts not evaluated but honoured at payment

Eskom reserves right to negotiate with preferred bidders if tendered prices not market related

Mandatory compliance:

• CSD registration: Proof of valid CSD registration required for contract award (CSD number/report)
• Tax compliance: SARS e-filing PIN for verification; foreign suppliers without CSD footprint must provide tax clearance certificate; local suppliers without PIN must provide tax clearance certificate by award
• B-BBEE: Specific goals scored per PPPFA 90/10; proof required: B-BBEE certificate from authorised body, sworn affidavit per B-BBEE Codes of Good Practice, or other prescribed proof
• CIPC registration: CIPC registration number or disclosure certificate for each entity (including JV members)
• Employment Equity Act: Designated employers (SA) must furnish proof of compliance and submission of EE report to Department of Labour
• SHEQ requirements: SHE Requirements annexures – Annexure B, Legal appointments 16(2) signed by CEO/MD, Legal requirements 37-2 Agreement, Valid Letter of Good Standing
• SDL&I: Supplier Development, Localization and Industrialisation Template for Bidders (Annexure P)
• Integrity: Supplier Integrity Pact declaration (Annexure D)
• CPA compliance: Local goods/services (Annexure E), Foreign goods/services (Annexure F)
• Standard forms: SBD 1 (Invitation to Bid), SBD 6.1 (Preference Points Claim), SBD 4 (Bidder's Disclosure)
• E-tendering Help Manual acknowledgement (Annexure L)
• Tax Evaluation Questionnaire (Annexure K)
• Joint venture requirements (if applicable): JV agreement with joint and several liability, lead member designation, profit-sharing ratios, single designated bank account
• CIDB: Not applicable
• Contract Skills Development Goals: Not applicable
• Contract Participation Goals: Not applicable

Specific Goals scored out of 10 points per PPPFA 90/10 system (tender >R50M). Proof of B-BBEE status level: (a) B-BBEE certificate from authorised body/person; (b) sworn affidavit per B-BBEE Codes of Good Practice; (c) other prescribed requirement under B-BBEE Act. Failure to submit evidence = 0 points for Specific Goals.

Contract: Eskom Master Services Agreement. Mandatory: CSD registration. Additional: SHEQ, SDL&I, Financial viability. Assessed post-evaluation; proof required before award. Payment terms as above. Subcontracting with subsidiaries discouraged. Cataloguing requirements. Performance security if required. Tender validity 12 months. No alternative tenders. Clarification deadline 5 working days before closing.

Eskom reserves right to negotiate with preferred bidders if prices not market related. Main contractors/suppliers discouraged from subcontracting with subsidiaries (may be seen as fronting); must declare if applicable. Payment terms: ≤R50M incl VAT – 30 days; >R50M incl VAT – 60 days from undisputed invoice. Cataloguing: successful tenderer may need to provide cataloguing info per item post-award; materials labelled per Eskom specs; pricing schedule must include cataloguing line item (Eskom pays). Performance security: if required, minimum two Eskom-approved financial institutions for performance bond/demand guarantee.

Eligibility criteria: Tenderers must not be on international sanctions list; must not submit more than one tender (individually or as JV/consortium partner) except E-tendering system limits; JV/consortium agreement must stipulate joint and several liability; no conflict of interest (common controlling partner/shareholder, relationship enabling information access/influence); tenders must be signed by authorised persons; not restricted by National Treasury; not on Tender Defaulters list; not restricted by Eskom; must not subcontract 100% of Scope of Work. Eskom will disqualify tenderers failing eligibility criteria.

Functionality: Technical Evaluation Stage Desktop Evaluation threshold 80%. Suppliers below threshold not evaluated further. Price: 90 points. Specific Goals: 10 points per PPPFA. 90/10 system for tender value >R50M. Price evaluation: exclusive of VAT, corrected for arithmetic errors, contingencies excluded, adjusted for acceptable variations/deviations, unconditional discounts considered, conditional discounts not evaluated but implemented at payment. Contractual requirements not evaluation criteria; assessed after ranking.

This annexure (Form A Rev10, Category 2) requires the tenderer to acknowledge and accept Eskom Supplier Quality Requirements per specification 240-105658000 and ISO 9001. The form covers pre-contract award quality requirements (Category 2), post-contract award execution, monitoring, audits, and standard conditions. The tenderer's quality representative must sign.

Returnable documents:

• Form A (Annexure V, Rev10): Supplier Quality Requirements acknowledgement — must be completed and signed by the tenderer's quality representative to accept Eskom specification 240-105658000 and ISO 9001 standards.
• The form includes sections for pre-contract award quality requirements (Category 2 selected), post-contract award execution, monitoring, audits, and standard conditions.
• Eskom's quality representative: Lesego Garegae, Senior Advisor, signed 28 August 2026.
• Tenderer must provide their quality representative name, designation, date, and signature.

Scope: Supply, delivery and support of telephone devices that align with Microsoft Teams to meet operational requirements for a period of five (5) years.

Quality requirements: Compliance with Eskom specification 240-105658000 and ISO 9001:2015.

Applicable category: Category 2 (pre-contract award quality requirements per clause 4.1.2 of 240-105658000).

Post-contract award requirements:

• Contract execution (clause 5.1)
• Supplier quality performance monitoring (clause 5.2)
• Supplier quality audits (clause 5.3)

Standard conditions (all applicable):

• Eskom rights of access (clause 6.1)
• Eskom rights to information (clause 6.2)
• Preservation (clause 6.3)
• Quality audits related conditions (clause 6.4)
• Management of nonconformities and nonconforming outputs identified by Eskom (clause 6.5)
• Special processes (clause 6.6)

ISO 9001 clauses 4 to 10 all applicable.

ISO 9001 quality principles 1 to 7 all applicable.

Mandatory compliance with:

• Eskom Supplier Quality Requirements per specification 240-105658000.
• ISO 9001:2015 quality management system (clauses 4–10 and all seven quality principles).
• Pre-contract award quality requirements for Category 2 (clause 4.1.2).
• Post-contract award obligations: contract execution, performance monitoring, and quality audits.
• Standard conditions: Eskom rights of access and information, preservation, audit conditions, nonconformity management, and special processes.
• Tenderer must appoint a quality representative and sign the acknowledgement form.

Detailed background: Eskom's migration from Cisco to Microsoft Teams Phone necessitates Microsoft Teams-certified handsets for secure, reliable, standardized communication. Leverages existing Microsoft investment (Operating Systems, Microsoft 365, Azure AD Premium, Exchange, Intune, Defender for Endpoint, Teams Rooms, video conferencing). Core requirements: native Teams app integration, open SIP, security/compliance (encryption, governance), scalability with centralized management, enterprise reliability (warranty, redundancy, OEM support), interoperability with Teams Rooms and legacy telephony, lifecycle management (vendor support, firmware updates, supply chain).

Scope: Supply, delivery, and 5-year support of Microsoft Teams-certified telephony devices across Eskom sites.

Device categories: Common Area, Entry-Level, Manager/Executive, Conference, DECT.

Mandatory requirements:

• Microsoft Teams OEM certification with native integration.
• Five-year swap-out device warranty.
• Delivery to multiple Eskom sites nationwide.

Interim quantities (total 7,495 devices):

• Gauteng 600, Duvha PS 700, Kriel PS 700, Koeberg 900, Kendal 728, Grootvlei 400, Lethabo 640, Northwest and Limpopo 300, North grid (Mpumalanga) 95, Free State 15 + 80, East Grid 50, West Grid 50, RMDC and Middelburg 30, Eskom Park 50, Polokwane 200, Witbank 100, Mbombela 100, Matimba 100, Arnot 100, Hendrina 100, Gauteng Dx 401, Camden 120, Joburg Zone 79, Ekurhuleni 75, Vaal Zone 73, Rosherville/Simmerpan 90, Tshwane Zone 84, Tutuka 85, KZN 200, Peaking 250.

Future estimates:

• Entry Level Desk phone: 27,000
• Secretarial/PA Desk phone: 5,000
• Executives Desk phone: 400
• Boardroom Conference phone: 750
• DECT phones: 490

Key technical specifications:

Common Area: HD voice, full-duplex speakerphone, echo cancellation, colour LCD/touchscreen 4–5", dedicated Teams button, PoE, dual Ethernet (PC passthrough), PSTN calling via Calling Plans/Operator Connect/Direct Routing.

Entry-Level: HD/wideband audio, colour display 3.5–5", physical keypad or onscreen dial pad, dedicated Teams button, PoE (IEEE 802.3af), dual Ethernet, RJ-9/USB headset port, encrypted signalling (TLS/SRP), enterprise QoS.

Manager/Executive: Premium HD audio, large colour touchscreen ≥7", Bluetooth, USB, RJ-9, dual Ethernet, PoE+, expansion modules/sidecars, call delegation, executive-assistant model, shared line appearance, visual voicemail, one-touch Teams join, seamless handoff.

Conference: 360° microphone pickup, beamforming array, AEC/noise suppression/AGC, full-duplex speakerphone, Teams V5 audio codecs (SILK, OPUS, G.722), touchscreen 4–7", one-touch join, mute LED, Ethernet required, PoE (802.3af/at), optional Wi-Fi/Bluetooth, external mic expansion, secure boot, OS hardening, encrypted media.

DECT: Base station Ethernet-connected, PoE, IPv4/IPv6, Teams-certified firmware, handles signalling/media/security; handsets cordless, paired, encrypted DECT, regional frequency compliance, secure pairing, roaming support; handset: colour/monochrome display, physical keys, mute LED, basic Teams indicators.

Security & management: TLS/SRTP encryption, Microsoft 365 governance compliance, centralized management via Teams Admin Center and OEM portal, firmware updates, device inventory, network performance monitoring, usage trends, email fault notifications.

Service management requirements:

• Incident management processes.
• Centralized management tool providing device inventory, firmware updates, network performance testing for conferencing quality, usage trends, device health monitoring, and email alerts for faulty equipment.
• Software updates and upgrades included at no additional cost.

B-BBEE Minimum Level: 3.

Standard National Treasury returnable forms (SBD 1, SBD 4, SBD 6.1, SBD 8, SBD 9) are typically required but not detailed in this annexure.

CSD registration and valid tax compliance status (SARS PIN) are standard prerequisites.

Warranty Coverage: Five-year standard warranty covering defects in materials and workmanship; exclusions for misuse, accidents, unauthorized modifications, third-party software.

Service Levels Agreement:

• Advance Parts Replacement within three business days.
• Advanced replacement for any failed hardware component.
• Escalation Management: formal escalation procedures for complex problems.
• Incident Management.
• Centralized Management Tool: device inventory, firmware updates, network performance testing for conferencing experience, usage trends, device health, email notifications of faulty equipment.
• Software updates and upgrades at no charge.

Interim deployment quantities (total 7,495 devices) per site/area:

Free State 15, East Grid 50, Gauteng 600, Northwest and Limpopo 300, North Grid (Mpumalanga) 95, West Grid 50, Duvha PS 700, Kriel PS 700, RMDC and Middelburg 30, Eskom Park 50, Polokwane 200, Witbank 100, Mbombela 100, Matimba 100, Arnot 100, Hendrina 100, Gauteng Dx 401, Camden 120, Joburg Zone 79, Ekurhuleni 75, Vaal Zone 73, Rosherville/Simmerpan 90, Tshwane Zone 84, Free State 80, Grootvlei 400, Lethabo 640, Tutuka 85, KZN 200, Kendal 728, Koeberg 900, Peaking 250.

Future estimated quantities:

Entry Level Desk phone: 27,000

Secretarial/PA Desk phone: 5,000

Executives Desk phone: 400

Boardroom Conference phone: 750

DECT phones: 490