Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Issuing Organization
Office of the Ombud for Financial Service ProvidersLocation
Gauteng
Closing Date
13 Nov 2026
Documents available on tender detail page
Tender Type
Request for Bid(Open-Tender)
Delivery Location
Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue - Waterkloof Glen - Pretoria - 0010
Organization Type
GOVERNMENT
Published
12 Oct 2026
OCDS Reference
ocds-9t57fa-173777
The office of the ombud for financial service providers requires the provision of a primary fibre optic internet line, mimecast email security, and exchange email hosting services. The contract will be governed by the national treasury general conditions of contract, and bidders must comply with all applicable conditions, including tax clearance and performance security requirements. The most consequential consideration is ensuring full compliance with the gcc and any special conditions, as failure to do so may lead to disqualification or contract termination.
Closing date and time: 13 November 2026 at 11:00.
Submission method and address: Not specified in the provided document.
Mandatory briefing or site visit: None stated.
Returnable forms: All required National Treasury standard forms (e.g., SBD/MBD forms) must be completed and submitted as part of the bid.
Eligibility: Bidders must have a valid tax clearance certificate from SARS; the department must be in possession of the original certificate prior to award.
Performance security: The successful bidder must furnish a performance security within 30 days of contract award notification, in the amount and form specified in the Special Conditions of Contract.
Contractual compliance: The GCC forms part of the bid and may not be amended; special conditions prevail over general conditions where they conflict.
Disqualification risk: Bidders must ensure all mandatory documents and declarations are submitted, as incomplete bids may be disqualified.
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Date & Time
Friday, 13 November 2026 - 11:00
Venue
https://teams.microsoft.com/meet/3166440102228860?p=WpbI5woUkp0r9O009E
Categories
Request for Bid(Open-Tender)
Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue - Waterkloof Glen - Pretoria - 0010
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AI Document Analysis Stages
Description
12 Oct
2026
Tender Published
Tender was published
13 Nov
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf
The FAIS Ombud requires a primary fibre optic internet line together with Mimecast and Microsoft Exchange email hosting, including installation, support and maintenance, for a period of 36 months. The service covers a 200 Mbps dedicated line, IP Connect, LAN Connect and MPLS VPN services, sixty 100GB Exchange mailboxes and a Mimecast Premium solution.
ANNEXURE A - GENERAL CONDITIONS OF CONTRACT (2).pdf
Provision of a primary fibre optic internet line, Mimecast and Exchange email hosting for the Office of the Ombud for Financial Service Providers in Gauteng. The contract will be governed by the National Treasury General Conditions of Contract (July 2010), which form part of the bid documents and may not be amended.
To download these documents and access AI-powered analysis, visit the main tender page.
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Not sure if your business is ready for this tender? Check CSD, CIDB, and B-BBEE requirements, run a readiness assessment, and move from opportunity to submission.
Open Supplier Readiness HubMedian Estimate
R 3 920 605
Range
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
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The FAIS Ombud requires the provision of a primary fibre optic internet line, Mimecast, and Exchange email hosting for a period of 36 months. The current fibre optic internet line contract expires on 10 March 2027, and the appointed bidder must install the new line before this date to ensure uninterrupted services. The Mimecast subscription expires on 10 September 2027, and the Exchange Email Hosting contract expires on 24 January 2027. The appointed bidder must take over these services when they expire.
Important Dates
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Bid closing date: 13 November 2026 at 11:00
Non-compulsory briefing session: 26 October 2026 at 11:00 (Microsoft Teams, maximum 1 hour)
Mandatory site inspection: 19 – 23 October 2026, between 09:00 and 15:00
Deadline for bid enquiries: 30 October 2026
Bid validity period: 90 days from closing date, expiring 11 February 2027
Contract period: 36 months
Briefing Session
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)A non-compulsory briefing session will be held on 26 October 2026 at 11h00 for a maximum of one (1) hour via Microsoft Teams. The link will be provided on the FAIS Ombud's website.
A mandatory site inspection must be conducted on any day from 19 to 23 October 2026 between 09:00 and 15:00.
Bid enquiries must be submitted by 30 October 2026 via email to [email protected].
Contact Information
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Contact: FAIS Ombud (SCM)
Email: [email protected]
Submission address: Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010
Postal address: P O Box 41, Menlyn Park, 0063
Website: www.faisombud.co.za
Submission Guidelines
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Submission method: Bids must be deposited in the tender box at the FAIS Ombud physical address (Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010) or couriered to the same address. Bids submitted by e-mail, telegram, telex, facsimile, or electronic means will not be considered.
Submission format: Two printed copies (one original and one copy) and one electronic copy on a flash drive in PDF format, all bound in a sealed envelope marked with the bid number and name.
Each page of the bid document must be initialled on the bottom right-hand corner.
Bids must be signed by a duly authorised person, with proof of authority (e.g. company resolution) submitted.
The bid must be without qualifications; any alterations or additions to the bid documents may lead to disqualification.
Returnable documents:
Disqualification risks:
Evaluation Criteria
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Evaluation Stage One: Compliance – Bidders must submit all mandatory documents listed; failure leads to disqualification.
Evaluation Stage Two: Preference Point System (80/20) – 80 points for price, 20 points for specific goals.
Price points formula: Ps = 80(1 - (Pt - Pmin)/Pmin)
Specific goals points:
Bidders who do not submit proof for specific goals will not claim those points.
The FAIS Ombud reserves the right to verify any preference claims and to award the bid to the highest scoring bidder, subject to price negotiation if not market-related.
Technical Specifications
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Scope: Provision of primary fibre optic internet line (200 Mbps dedicated), Mimecast Premium email security, and Microsoft Exchange email hosting, including support and maintenance for 36 months.
Internet line requirements:
Response times (as per Table 1):
Managed hosting requirements:
Other services:
Methodology
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)The bidder must submit a detailed project plan outlining the approach for responding to fibre optic internet line downtime and provision of support and maintenance following installation.
The bidder must demonstrate a smooth transition from existing services, providing a migration/implementation plan, testing, rollback and acceptance criteria.
The bidder must provide redundant infrastructure and daily backups, with a 3-year retention period.
The bidder must provide a scorecard on how their product/service offering is measured to achieve objectives.
Experience & Qualifications
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdfBidders must demonstrate capabilities and experience with regard to the requested services.
Bidders must submit a maximum of three (3) reference letters on client letterhead from contactable clients, collectively confirming successful installation and support/maintenance of Fibre Optic Internet Line within the last two (2) years preceding the bid closing date.
The letters must clearly indicate the year in which services were provided.
Bidders must complete Appendix A – Reference List for each reference letter.
Collectively, the reference letters must demonstrate at least two (2) years of experience in the successful installation and support/maintenance of Fibre Optic Internet Line.
Quality Management
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdfThe service provider must ensure 99.9% availability of the internet line and 99.9% availability of hosted email services.
Monthly reports must be provided for downtime of the internet line and hosted email, with format agreed upon when signing the SLA.
Monthly utilisation reports must be provided for the services.
The solution must be flexible to facilitate growth.
Pricing Schedule
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdfOnly fixed prices will be accepted. Non-firm prices will not be considered.
The pricing schedule must be submitted as part of the bid proposal.
The quotation must include installation of Fibre Optic Internet line, support and maintenance of Fibre Optic Internet line, Mimecast subscription, and Exchange Email Hosting subscription.
The pricing schedule must be completed in South African Rand, showing:
All delivery costs must be included in the bid price.
Financial Requirements
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Pricing: Only fixed prices accepted. Non-firm prices (including those subject to exchange rate variations) will not be considered.
Pricing schedule must be submitted as part of the bid, in South African Rand, all-inclusive of taxes and delivery costs.
The pricing schedule must include:
No bid security or guarantees mentioned in the document.
Compliance Requirements
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Mandatory requirements (Stage One Compliance):
B-BBEE requirements:
Tax compliance:
No bids from persons in the service of the state.
B-BBEE Requirements
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)The preference point system is 80/20, with 80 points for price and 20 points for specific goals.
Specific goals and points:
Failure to submit proof for specific goals means those points will not be claimed.
Contractual Terms
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdfThe successful bidder must sign a Service Level Agreement (SLA) with the FAIS Ombud for 36 months. The SLA will define rebates for non-performance and service level parameters.
The FAIS Ombud may cancel the contract if the bidder performs unsatisfactorily, is involved in corrupt or fraudulent activities, acts in bad faith, or engages in anti-competitive behaviour.
The contract is subject to the laws of the Republic of South Africa, and the bidder must accept the jurisdiction of South African courts.
The bidder must provide an address in South Africa as domicilium citandi et executandi.
The FAIS Ombud reserves the right to award the bid as a whole or in part, and not to accept the lowest priced bid.
Special Conditions
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)The successful bidder will be required to sign a Service Level Agreement (SLA) with the FAIS Ombud for 36 months.
The SLA will define parameters of rebates for non-performance.
The bidder must provide a scorecard on how their product/service offering is being measured to achieve the objectives.
The FAIS Ombud reserves the right to conduct site visits at the bidder's corporate offices and/or client sites.
All costs incurred in preparing the bid are for the bidder's account.
Requirements
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdf (RFQ)Bidders must be registered on the National Treasury Central Supplier Database (CSD) with a compliant tax status.
Bidders must submit completed SBD 1, SBD 3.1, SBD 4, and SBD 6.1.
Bidders must submit a quotation.
Bidders must submit a detailed project plan.
Bidders must submit a maximum of three reference letters.
Bidders must complete Appendix A – Reference List.
Bidders must not be persons in the service of the state, nor have directors/members who are.
Bids must be without qualifications.
All pages must be initialled.
Section
Source: FAIS202627-T002 [PRIMARY FIBRE INTERNET LINE EXCHANGE EMAIL HOSTING AND TELEPHONE SERVICES].pdfThe proposals will be evaluated in two stages:
Stage One: Compliance – Administrative and mandatory requirements; failure leads to disqualification.
Stage Two: 80/20 preference point system – 80 points for price, 20 points for specific goals.
The formula for price points: Ps = 80(1 - (Pt - Pmin)/Pmin)
Bidders should note the evaluation timeline: Compliance (16 November 2026), Functional (20 November 2026), Preference Points (24 November 2026), Award (27 November 2026).
Health & Safety
Source: ANNEXURE A - GENERAL CONDITIONS OF CONTRACT (2).pdfThese are the Standard General Conditions of Contract (GCC) as issued by National Treasury. They contain no tender-specific health or safety requirements.
Contractual Terms
Source: ANNEXURE A - GENERAL CONDITIONS OF CONTRACT (2).pdfGeneral Conditions of Contract (GCC) apply to all bids, contracts and orders, excluding immovable property unless otherwise stated. Special Conditions of Contract (SCC) prevail where they conflict with GCC. Key provisions:
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
125 Dallas Avenue Menlyn, Central, Waterkloof Glen, Pretoria, 0010, South Africa
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
2
Last checked
12 Oct 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Contact
+27 12 762 5000[email protected]www.faisombud.co.za125 Dallas Avenue Menlyn, Central, Waterkloof Glen, Pretoria, 0010, South Africa
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