Sap ERP third-line support services (as-and-when-required) – RFQJW051NS26-27

Closing date: 22 October 2026 at 16:00

Briefing session: Not applicable — no briefing session is scheduled.

RFQ validity period: Two months from closing date.

No briefing session is scheduled for this RFQ.

Supply Chain Management contact:

• Name: Nompumezo Sobhekwa
• Telephone: 011 688 1656
• Email: [email protected]

End User Department contact:

• Name: Mpho Matjila
• Telephone: 011 688 1723
• Email: [email protected]

Submission portal: https://www.etenders.gov.za/

eTenders helpdesk:

• Telephone: +27(0)12 406 9222 / 012 406-9229 / 012 312-5000
• Email: [email protected]

Submission method: e-Tender portal (https://www.etenders.gov.za/).

• Quotations must be submitted as PDF on company letterhead; MS Word, Excel and pictures are not accepted.
• Quotations received after the closing date and time will not be accepted.
• Quotations must include all applicable taxes; failure to do so leads to disqualification.
• Quotations without brand names where required will not be accepted.
• All attached MBD forms must be completed and signed.
• A valid lease agreement or municipal account statement, not older than 3 months and not in arrears for more than 90 days, must be submitted.
• Acceptance of a quotation is subject to Johannesburg Water's Supply Chain Policy.

Returnable documents (all compulsory):

• Original valid Tax Clearance Certificate or valid SARS PIN.
• Certified/original/valid B-BBEE certificate or sworn affidavit (affidavit must comply with the B-BBEE Practice Guide; non-compliant affidavit scores zero).
• Municipal rates and taxes statement not older than 90 days and not in arrears for more than 90 days.
• Signed MBD 4 (Declaration of Interest): discloses any connection to state employees.
• MBD 8 (Declaration of Bidder's Past Supply Chain Management Practices): declares any past abuse, fraud, or contract failures.
• MBD 9 (Certificate of Independent Proposal Determination): certifies no collusion or price disclosure.
• Proof of CSD registration or MAAA supplier number.
• MBD 6.1 (Preference Points Claim Form): claims specific goal points under the 2022 regulations.
• Company registration documents with ID copies of directors/shareholders.
• Joint Venture Agreement, if applicable, signed by all parties.

Evaluation: 80/20 point scoring system under PPPFA 2022.

• Price: 80 points.
• Specific goals: 20 points.
• Specific goals include SMME (EME or QSE) and 51% or more black-owned, supported by a valid B-BBEE certificate or sworn affidavit.
• Failure to submit proof for specific goals means no points are claimed for them.

Mandatory criteria (must be met to be considered):

• Valid SAP Partner Accreditation, with certified accreditation document attached.
• At least 3 years' experience supporting SAP ECC 6.0 with EHP 7.0 or higher, specifying modules.
• At least 2 reference letters (on template or company letterhead) showing 3+ years of successful SAP ECC 6.0 with EHP 7.0 support in South Africa; references must be contactable by email and phone.
• Must not be in the service of the state.
• Must not be blacklisted by National Treasury or any national authority.

Scope: Provision of SAP ERP third-line support services on an as-and-when-required basis.

• Provide functional and business support of the SAP ERP system.
• Provide ad-hoc SAP ERP configuration as and when required.
• Provide SAP ERP consultation services as and when required.

Functional and technical areas covered:

• SAP Project Systems (PS)
• SAP Plant Maintenance (PM)
• SAP Materials Management & Logistics (MM)
• SAP Finance, Controlling, SD, Asset Management
• SAP Authorisations Management
• SAP Employee Self-Service (ESS) / Manager Self-Service (MSS)
• SAP BASIS Administration
• SAP ABAP Development
• SAP XI/PI Integration Services
• SAP Business Objects
• Oracle Database Administration
• Oracle Solaris Operating System Support

Resources: Specialist K3/K4 level.

Technical submission must describe how ongoing application support and maintenance will be provided to ensure system availability, reliability and continuity of critical business operations.

All system configuration, data, records, custom developments, documentation and reports remain the property of Johannesburg Water.

Bidders must have at least 3 years' experience supporting SAP ECC 6.0 with EHP 7.0 or higher, specifying the SAP ERP modules. At least 2 reference letters are required, on the template or company letterhead, showing a minimum of 3 years in business support services for SAP ECC 6.0 with EHP 7.0 or higher, rendered successfully within South Africa. References must be contactable via email and phone.

Pricing is on MBD 3.1 (Pricing Schedule – Firm Prices). Only firm prices accepted; non-firm prices (including exchange-rate variations) will not be considered. The rate must be a fixed all-inclusive hourly rate, excluding VAT. Maximum quantity: 500 hours. Services are on an ad hoc basis with no minimum hours guaranteed. Payment only for actual hours worked and approved by Johannesburg Water. Cumulative hours must not exceed 500 during the contract period.

Pricing format: Fixed all-inclusive hourly rate, excluding VAT.

• Maximum quantity: 500 hours over the contract period.
• Services are requested on an ad hoc basis; no minimum hours guaranteed.
• Payment only for actual hours worked and approved by Johannesburg Water.
• Cumulative hours must not exceed 500.
• Quotation must be on MBD 3.1 (Pricing Schedule – Firm Prices); only firm prices accepted, no exchange-rate variations.
• Total quotation value must include all applicable taxes.

CSD registration: Mandatory — suppliers must be registered on the Central Supplier Database (CSD).

Tax compliance: Valid Tax Clearance Certificate or SARS PIN required.

B-BBEE: Valid B-BBEE certificate or sworn affidavit required; affidavit must comply with B-BBEE Practice Guide.

Municipal account: Valid lease agreement or municipal account statement, not older than 3 months and not in arrears for more than 90 days.

SAP accreditation: Valid SAP Partner Accreditation required, with certified document attached.

Experience: Minimum 3 years supporting SAP ECC 6.0 with EHP 7.0 or higher.

References: At least 2 reference letters showing 3+ years of relevant SAP support in South Africa.

State service: Bidders in the service of the state are not considered.

Blacklisting: Bidders blacklisted by National Treasury or any national authority are not considered.

Company registration: Company registration documents with ID copies of directors/shareholders required.

B-BBEE requirements: Submit a valid B-BBEE certificate or sworn affidavit. Specific goals (20 points under the 80/20 system) include SMME (EME or QSE) and 51% or more black-owned, supported by a valid B-BBEE certificate issued by a SANAS-accredited verification agency, or a DTI/CIPC B-BBEE certificate for exempted micro enterprises or qualifying small enterprises, or an affidavit sworn under oath.

Mandatory requirements include full completion of the Bill of Quantities (BOQ)/specification where applicable, attendance of compulsory site briefing where applicable, and attachment of datasheet, reference letter, proof of certification, proof of accreditation and functionality requirements where applicable.

All SAP ERP data, business records, configurations, custom developments, system documentation, reports and other information belonging to Johannesburg Water shall always remain the property of Johannesburg Water. The system as configured, data and records are and will always remain the property of Johannesburg Water.

Total quotation value must be inclusive of all applicable taxes; failure to include all applicable taxes leads to disqualification. Suppliers must be registered on the CSD. Mandatory criteria: valid SAP Partner Accreditation with certified document attached. Mandatory requirements: full completion of the BOQ/specification where applicable; attendance of compulsory site briefing where applicable; attachment of datasheet, reference letter, proof of certification, proof of accreditation and functionality requirements where applicable; no RFQ from persons in the service of the state; no bidder blacklisted by National Treasury or any national authority; all quotes in PDF on company letterhead; Joint Venture Agreement, if applicable, signed by all parties. Technical submission must describe how ongoing application support and maintenance will be provided for Johannesburg Water's SAP ERP environment.

Quotations are evaluated on the 80/20 point scoring system: 80 points for price and 20 points for specific goals as per PPPFA 2022.