Sasseta seeks a service provider to maintain, support, and renew licenses for its existing manageengine servicedesk plus ICT helpdesk system until 31 march 2030. This tender is for experienced providers who can ensure system continuity, compliance, and technical support. The contract includes license management, software updates, asset management, and user support.
Key Requirements
Mandatory ManageEngine partnership or distributor certificate must be submitted; non-submission leads to disqualification.
Electronic submission only via email ([email protected]) by 11:00 on 12 August 2026; late bids are not accepted.
Provide all-inclusive pricing on SBD 3.3, including fixed costs for 42-month licensing and ad-hoc rates for additional components.
Submit a detailed 14-day Transition and Takeover Plan and three signed client reference letters for functionality evaluation.
Team must include a leader with 5+ ICT Help Desk assignments and two members each with 3+ assignments, with CVs submitted.
Bidders must be CSD registered and submit tax compliance documents (SARS PIN/TCS) and B-BBEE certificate for preference points.
Contract requires delivery of licenses within 31 days and support for system features including 5 admin licenses, 25+ concurrent users, and 1,000+ managed assets.
Appointment of a suitable and experienced service provider to ensure the continued licensing, support, and maintenance of existing ICT Helpdesk System from the date of appointment until 31 March 2030
Tender context
Return to this tender’s issuing organisation, province, or category.
Appointment of a suitable and experienced service provider to ensure the continued licensing, support, and maintenance of existing ICT helpdesk system from the date of appointment until 31 march 2030
Professional Services & Consulting Industry Profile
Regulatory Bodies
SAICA
Tenders in this industry often require registration with these bodies.
Typical Documents
5 items
Company Registration (CIPC)
Tax Clearance Certificate
B-BBEE Certificate
CSD Registration
Company Profile
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Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
DocumentAnnexure A GCC.pdfReview complete
Description
Source: Annexure A GCC.pdf
Important Dates
21 Jul
2026
PUBLICATION
Tender Published
Tender was published
21 Aug
2026
DEADLINE
Closing Date
Tender closing date
Procurement Rules & Compliance ContextThis tender may be governed by South African public procurement rules covering fairness, transparency, preferential procurement, anti-corruption, administrative justice and access to information.
7 rules
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
Core procurement rules
These rules commonly apply to South African public-sector procurement.
7
Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
high
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Constitution of the Republic of South Africa, 1996 – Section 217
Act 108 of 1996 (s217)
high
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
Sasseta seeks a service provider for licensing, support, and maintenance of its existing ICT Helpdesk System until 31 March 2030. The tender is governed by South Africa's General Conditions of Contract (July 2010), which establish standard procurement rules for government contracts.
SASSETA seeks a service provider for ongoing licensing, support, and maintenance of its existing ManageEngine ServiceDesk Plus ICT Helpdesk System until 31 March 2030. The contract includes license renewal, technical support, updates, and asset management for a system supporting 150-200 employees.
Safety and Security Sector Education and Training Authority (Sasseta)
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This document contains the General Conditions of Contract (GCC) for government procurement.
The SCC relevant to a specific bid supplements the GCC; in case of conflict, SCC provisions prevail.
Submission Guidelines
Source: Annexure A GCC.pdf (TENDER)
The Special Conditions of Contract (SCC) relevant to this bid must be compiled separately and will supplement these General Conditions of Contract.
Where there is a conflict, the provisions in the SCC shall prevail.
The General Conditions of Contract form part of all bid documents and may not be amended.
Evaluation Criteria
Source: Annexure A GCC.pdf (TENDER)
Must be a suitable and experienced service provider; must comply with all GCC clauses; tax matters must be in order with valid SARS tax clearance certificate; cannot be restricted from public sector business; must not engage in corrupt/fraudulent practices or restrictive collusive bidding; foreign suppliers responsible for external taxes/duties; local suppliers responsible for taxes until delivery.
Technical Specifications
Source: Annexure A GCC.pdf (TENDER)
The goods supplied shall conform to the standards mentioned in the bidding documents and specifications.
The supplier must not disclose contract documents or purchaser information without prior written consent.
The purchaser may inspect the supplier's records relating to contract performance.
The supplier indemnifies the purchaser against third-party claims of patent, trademark, or industrial design infringement arising from use of the goods.
Financial Requirements
Source: Annexure A GCC.pdf (TENDER)
Payment method and conditions will be specified in the SCC.
Supplier must furnish an invoice with a copy of the delivery note.
Payments will be made promptly, but no later than 30 days after invoice submission.
Payment will be in Rand unless otherwise stipulated in SCC.
Prices charged shall not vary from the bid prices, except for any price adjustments authorized in SCC.
Compliance Requirements
Source: Annexure A GCC.pdf (TENDER)
No contract shall be concluded with any bidder whose tax matters are not in order.
Prior to award, the Department must have an original tax clearance certificate issued by SARS.
The National Industrial Participation Programme (NIPP) applies to contracts subject to the NIP obligation.
Collusive bidding (bid rigging) is prohibited under the Competition Act.
If found guilty of restrictive practices, bidders may be restricted from public sector business for up to 10 years and face other penalties.
Contractual Terms
Source: Annexure A GCC.pdf
The contract includes standard clauses on definitions, application, general provisions, standards, use of contract documents, patent rights, performance security, inspections, packing, delivery, insurance, transportation, incidental services, spare parts, warranty, payment, prices, amendments, assignment, subcontracts, delays, penalties, termination for default, anti-dumping, force majeure, termination for insolvency, dispute settlement, limitation of liability, governing language, applicable law, notices, taxes, NIPP, and prohibition of restrictive practices.
Specific details (e.g., performance security amount, payment method, delivery details) are to be specified in the SCC.
The GCC applies to all bids, contracts, and orders unless otherwise indicated.
The purchaser is not liable for bid preparation expenses.
Invitations to bid are generally published in the Government Tender Bulletin.
The supplier must provide performance security within 30 days of award notification.
The supplier is liable for penalties for delays in delivery or performance.
The purchaser may terminate the contract for default, including for corrupt or fraudulent practices.
Restriction penalties may be imposed, prohibiting the supplier from public sector business for up to 10 years.
Disputes should first be resolved amicably, then through mediation, and finally in a South African court.
DocumentRFP Records ICT Helpdesk.pdfReview complete
Description
Source: RFP Records ICT Helpdesk.pdf
SASSETA requires a service provider to ensure continued licensing, support, and maintenance of its existing ICT Helpdesk System (ManageEngine ServiceDesk Plus) from appointment until 31 March 2030.
Scope includes license renewal and compliance, software support and maintenance, updates and patch management, and asset management support.
No telephone numbers or physical addresses provided.
Submission Guidelines
Source: RFP Records ICT Helpdesk.pdf (RFP)
Submit electronically via email only to [email protected]. Maximum email size is 30MB; compress files to avoid server rejection.
You may also use WeTransfer, but do not set an expiry date. Submissions that expire during evaluation will be considered non-responsive.
Do not submit via Google Drive or any method requiring SASSETA to request access or create an external email address.
Ensure your submission includes all required SBD forms (SBD 1, 3.3, 4, 6.1) and the General Conditions of Contract (Annexure A) with each page initialed.
Mandatory documents: valid ManageEngine partnership or distributor certificate; fully completed CV templates for team leader (Annexure B) and two additional members (Annexure C). Non-submission leads to automatic disqualification.
Closing date: 12 August 2026 at 11:00. Late bids, even by one second, will not be considered.
Clarifications must be requested in writing to [email protected] by 12:00 on 03 August 2026. Mention the bid number; telephonic queries are not accepted.
There is no compulsory briefing session.
Bidders are advised to double-check submissions before sending.
Evaluation Criteria
Source: RFP Records ICT Helpdesk.pdf (RFP)
Bidders must: 1) Have ManageEngine partnership or distributor certification, 2) Submit all mandatory documents by closing (12 Aug 2026, 11:00), 3) Score 100% in functionality evaluation, 4) Be registered on National Treasury CSD, 5) Not be listed in tender defaulters register, 6) Comply with tax requirements (SARS PIN), 7) Submit valid B-BBEE certificate for preference points
Technical Specifications
Source: RFP Records ICT Helpdesk.pdf (RFP)
Scope: Ensure continued licensing, support, and maintenance of existing ICT Helpdesk System (ManageEngine ServiceDesk Plus) until 31 March 2030.
Key deliverables:
License renewal and compliance: Facilitate timely renewal, ensure compatibility, specify all licensing limits (administrator, requester, managed assets, integrations, modules). Submit annual utilisation report, notify at 80% capacity.
Software support and maintenance: Provide ongoing technical support, troubleshoot incidents, act as single point of contact for vendor escalations.
Updates and patch management: Implement latest updates, patches, security fixes with minimal disruption.
Asset management support: Ensure full functionality of Assets License Plan (minimum 1,000 managed assets), support integration with incident management, allow capacity expansion.
System requirements:
Minimum 5 administrator licenses, support for at least 25 concurrent end-users, unlimited end-user creation.
Web-based console, self-service portal, Active Directory integration, MFA, RBAC, audit logs, encryption, configurable password policies and session timeouts.
Automated email notifications, configurable SOPs, asset management functionality, automated alerts and escalation for SOP breaches.
Training: comprehensive technical and admin training for IT personnel.
Support: 99.5% uptime (excl. scheduled maintenance), support via email/phone/web ticketing, defined response/resolution times, remote support primary.
Maintenance: all updates included, advance notice for scheduled maintenance, daily automated backups (30-day retention), disaster recovery with RTO/RPO, quarterly health checks.
Mandatory: Submit ManageEngine partnership or distributor certificate.
Methodology
Source: RFP Records ICT Helpdesk.pdf
Submit a detailed Transition and Takeover Plan not exceeding 14 calendar days, covering knowledge transfer, service continuity, license renewal, data integrity and security, technical takeover, support model, implementation timeline, and assigned resources.
Experience & Qualifications
Source: RFP Records ICT Helpdesk.pdf
Company experience: Minimum three signed reference letters from clients where ICT Help Desk solutions were implemented, deployed, and maintained. Letters must be on client letterhead, signed, detailing scope, duration, and client satisfaction.
Team leader: Minimum five assignments spearheading ICT Help Desk system implementation, deployment, and maintenance. Complete Annexure B.
Two additional team members: Each with minimum three assignments in implementing, deploying, and maintaining IT Help Desk systems. Clearly indicate roles and responsibilities. Complete Annexure C.
Pricing Schedule
Source: RFP Records ICT Helpdesk.pdf
Use SBD 3.3 Pricing Schedule.
Provide all-inclusive pricing for:
Once-off fixed costs: Licensing renewal for 42 months (Oct 2026 – Mar 2030).
Ad hoc costs: Unit prices for additional administrator license, requester license, asset nodes (500), modules, integrations.
Professional services hourly rate for custom report development, system enhancement, data migration.
Travel reimbursed per Department of Transport rates; prior approval required.
Bid must be valid for 90 days from closing date.
Financial Requirements
Source: RFP Records ICT Helpdesk.pdf (RFP)
Provide all-inclusive cost on SBD 3.3 Pricing Schedule.
Pricing structure:
Once-off fixed costs: Licensing renewal for 42 months (Oct 2026 – Mar 2030), inclusive of unlimited support.
Ad hoc costs: Unit prices for additional administrator license, requester license, asset nodes (500), modules, integrations, and professional services (hourly rate for custom reports, system enhancement, data migration).
Travel reimbursement: In line with Department of Transport rates. Requires prior SASSETA approval.
Travel rules: economy flights, cost-effective transport (Uber/Taxify/Gautrain/shuttle), Group A hire cars (Group B with approval), accommodation up to R1,400 per night per person (incl. dinner, breakfast, parking). Submit invoices/receipts and Google map for private car travel.
Bid must be valid for 90 days from closing date.
Compliance Requirements
Source: RFP Records ICT Helpdesk.pdf (RFP)
Mandatory: Central Supplier Database (CSD) registration by closing date. Provide CSD registration report.
Tax compliance: Submit SARS Tax Compliance Status PIN or certificate. Foreign suppliers may be exempt if no RSA presence/income/tax liability.
B-BBEE: Submit valid B-BBEE certificate or sworn affidavit to qualify for Specific Goals points.
Other: Submit SBD 4 (Bidder’s Disclosure) declaring no conflicts of interest, state employment, or prior misconduct. Bidders listed on Tender Defaulters/Restricted Suppliers register will be disqualified.
General Conditions of Contract (Annexure A) must be initialed on each page and submitted.
Confidentiality and POPIA: All data confidential; service provider must sign confidentiality agreement. Vendor information used solely for bid evaluation.
Contractual Terms
Source: RFP Records ICT Helpdesk.pdf
Contract period: from date of appointment until 31 March 2030.
Intellectual property: SASSETA owns its logo and IP; unauthorized use may lead to legal action.
Confidentiality: All project data confidential; service provider must sign confidentiality agreement.
POPIA compliance: Vendor information used only for bid evaluation, retained per records management policies.
Exit management: Upon contract expiry/termination, provide database backup, configuration and system documentation, custom reports, knowledge transfer, ensure service continuity.
Section
Source: RFP Records ICT Helpdesk.pdf
Specific Goals points (20 total): 10 for 100% Black ownership, 5 for 30% Black women ownership, 5 for 30% Black youth ownership.
Documentation required for Specific Goals: B-BBEE certificate/sworn affidavit, directors' ID copies, CSD report, shareholder certificates.
Non-submission of these documents results in no Specific Goals points.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.