Provision of a fraud hotline service for the period 1 july 2027 up to 30 june 2030

Closing date: 26 November 2026 at 10:00.

Public opening: 26 November 2026 at 10:15 at the Civic Centre, Berg River Boulevard, Paarl.

Document collection period: from 29 October 2026, office hours 08:30-15:00.

No briefing or site visit is stated.

Document collection:

• Physical address: Risk Management Division Office, First Floor, North Wing, Paarl Town Hall, C/o Main and Faure Street, Paarl.
• Office hours for collection: 08:30-15:00 from 29 October 2026.
• Non-refundable fee for physical documents: R450.00, payable to Drakenstein Municipality. No fee for electronic documents.

Enquiries for tender documentation:

• Contact: Gerrit Dippenaar (Chief Risk Officer)
• Telephone: 021 807-4739
• Email: [email protected]
• Contact: Michelle van der Vyver (Forensic Investigator)
• Telephone: 021 807-4831
• Email: [email protected]

Electronic documentation requests:

• Email: [email protected]

Submission address:

Tender Box 1, Foyer of the Civic Centre, Drakenstein Municipality, Berg River Boulevard, Paarl, 7620.

Submission method: sealed envelope, clearly marked with the tender number, deposited into Tender Box 1 in the foyer of the Civic Centre, Drakenstein Municipality, Berg River Boulevard, Paarl, 7620.

Tender Box 1 opening hours: Mondays to Thursdays 08:00-16:45, Fridays 08:00-15:30 (excluding weekends and public holidays).

Bids must be submitted on the official bid documentation provided by the municipality.

Bids must remain valid for a minimum of 180 days after closing.

Late, telegraphic, telephonic, telex, facsimile, or e-mailed bids will not be accepted.

Envelope must be sealed and marked with the bid number; failure will result in the bid being invalid.

Returnable documents (all must be completed and signed where applicable):

• Official bid documentation (provided by the municipality).
• MBD 1 (Part B): tax status declaration; bidders must be tax compliant at date of award.
• A signed written contract form will be required from the successful bidder.

Evaluation stages:

1. Functionality evaluation: bidders must attain a minimum score of 70 out of 100 to proceed.
2. Preference points: an 80/20 preference point system applies (80 points for price, 20 for B-BBEE status).

The bid is evaluated in terms of the Preferential Procurement Regulations, 2022 (Government Gazette No. 47452) and Drakenstein Municipality's Supply Chain Management Policy and Preferential Procurement Policy.

Responsiveness criteria as stipulated in the tender document apply.

Provision of a fraud hotline service.

Contract period: 1 July 2027 to 30 June 2030 (36 months).

The service is for Drakenstein Municipality, Western Cape.

Specific deliverables, service levels, and volumes are not stated in the available document; refer to the full tender document for specifications.

A non-refundable fee of R450.00 is payable for physical tender documents (not for electronic requests).

No bid security, bond, guarantee, retention, or turnover requirements are stated in the available document.

Mandatory requirements:

• Registration on Drakenstein Municipality's supplier database.
• Tax compliance as per MBD 1 (Part B); no contract will be awarded to a bidder not tax compliant at date of award.
• Bidders must achieve a minimum functionality score of 70 points to proceed to preference points evaluation.
• Compliance with the Preferential Procurement Regulations, 2022 and the municipality's Supply Chain Management and Preferential Procurement policies.
• Bids must be submitted on official bid documentation and remain valid for 180 days after closing.
• Failure to comply with any of the above may result in disqualification.

Functionality is applicable. Bidders must achieve a minimum score of 70 points for functionality to be further evaluated under the preference points system. The procurement preference point system is 80/20.