Appointment of motor and non-motor insurance assessors for msunduzi municipality (3-Year contract)

• Tender closing: 25 August 2026 at 12h00.
• Compulsory tender briefing meeting: 7 August 2026 at 10:00, SCM Boardroom, 5th Floor AS Chetty Building, 333 Church Street, Pietermaritzburg.
• Tender documents available from: 12h00 on 24 July 2026.
• Tender validity period: 4 months from the closing date.
• Clarification deadlines: Not specified; contact the project champion for technical queries.

• Compulsory tender briefing meeting: 7 August 2026 at 10:00 at SCM Boardroom, 5th Floor AS Chetty Building, 333 Church Street.
• Only one representative per company/consortium allowed.
• Late arrivals will be disqualified.
• Attendees must sign the attendance register; failure to attend and sign will result in bid not being considered.
• The meeting chair will answer queries; any amendments will be circulated to attendees.

• Technical enquiries: Dhevika Anthony (Budget and Treasury Unit). Telephone: 033 392 3751. Email: [email protected].
• Procurement/SCM enquiries: Lindani Dlamini (Supply Chain Management Sub-Unit). Telephone: 033 392 3092. Email: [email protected].
• Senior Manager: Supply Chain Management: Dr D. N. Gambu. Address: 333 Church Street, Private Bag X205, Pietermaritzburg, 3200. Telephone: 033 392 2597.
• Submission address (Tender Box): Msunduzi Municipality Central Stores, 2 Abattoir Road (off Kershaw Street), Pietermaritzburg, 3201.

• Submit both hard copy and electronic copy (CD/USB flash drive) in sealed envelopes.
• Mark envelopes with "Contract No. SCM /27" and the contract description.
• Deliver to the Tender Box at Msunduzi Municipality Central Stores, 2 Abattoir Road (off Kershaw Street), Pietermaritzburg, 3201.
• Closing date and time: 25 August 2026 at 12h00. Late submissions will not be accepted.
• Use only the official tender forms provided; do not retype them.
• Complete all required Data Sheets and Annexures, including the Tender Form, Declaration of Interest, and Certificate of Independent Bid Determination.
• Ensure all corrections are counter-signed; no correction fluid.
• Submit a valid Tax Compliance Status Verification Pin (or printed TCS certificate) and your CSD Supplier Number.
• Joint ventures must submit separate TCS pins and CSD reports for all parties.
• Failure to attend the compulsory tender briefing meeting will disqualify your bid.

CSD Supplier No: Tax Ref. Number:

Must be registered on the Central Supplier Database (CSD); must have valid tax compliance status; must attend compulsory tender briefing meeting; must have minimum 2 staff members registered with recognized assessor institutes (Insurance Institute of SA or SA Institute of Loss Adjusters); must score at least 56/80 points (70%) on functionality assessment; cannot be persons in service of the state or their associates.

• Scope: Appointment of a motor and/or non-motor insurance claim assessor for a period of 3 years.
• Motor assessing services include: inspecting vehicles and plant, photographing damage, verifying vehicle value and repair costs, authorising repairs, and authenticating final invoices.
• Non-motor assessing services include: investigating claims, verifying damages against policy, disallowing uninsured costs, conducting value-at-risk assessments, submitting detailed reports with images, authorising repairs, and authenticating final invoices.
• Key personnel requirement: Minimum of two staff members who are registered assessors or members of a recognised institute (Insurance Institute of South Africa or South African Institute of Loss Adjusters) with experience in insurance assessing or loss-adjusting.
• Delivery: Assessment reports and quote assessments must be delivered within 15 days of receipt of an order to the Insurance Department, 8th floor, 341 Church Street, Prof. Nyembezi Building, Pietermaritzburg.
• Penalties: 5% of order value (including VAT) levied for delays exceeding 20 days after an order is given.
• Insurance: Tenderers must arrange public liability insurance of R1,000,000 for any single claim for the duration of the contract.
• Contract period: 3 years effective from date of award. Fees firm for first year, subject to CPIX escalation thereafter.
• Service Level Agreement (SLA) required with the municipality before commencement of works.

• Company experience in insurance assessments: Points awarded based on number of completed contracts (1–3, 4–6, 7–10, more than 10). Provide letters of award and signed reference letters with traceable contacts.
• Capacity/Personnel experience: Points awarded based on years of experience of registered assessors/members (1–3, 4–7, 8–10, more than 10 years). Provide registration certificates/membership certificates from recognised institutes (IISA or SAILA) and CVs detailing experience.
• For evaluation, where more than two personnel are employed, the two most experienced will be considered.

• Pricing schedule requires unit prices for:

• Motor Assessment: Light Vehicle (per assessment), Heavy Vehicle (per assessment).
• Non-Motor Assessment: Per hour.

• All prices must include VAT, regardless of VAT vendor status.
• Bidders must arithmetically check all amounts and carry correct totals to the Summary Page and Tender Form.

• Pricing format: Unit prices per assessment (motor) or per hour (non-motor). All prices must include VAT, regardless of the bidder's VAT status.
• The price quoted is deemed to include all costs (materials, labour, insurance, delivery, etc.) unless stated otherwise.
• No specific bonds or guarantees are required, but public liability insurance is mandatory.
• Payment terms: Not explicitly stated; likely as per the SLA.
• Financial capacity: Not explicitly stated beyond the requirement to be tax compliant.

• Central Supplier Database (CSD): Registration is mandatory. Provide your CSD Supplier Number and Unique Registration Reference Number.
• Tax Compliance: Submit a valid Tax Compliance Status Verification Pin (or printed TCS certificate). Taxes must be in order or arrangements made with SARS.
• B-BBEE: Preference points are awarded for Black Owned Enterprise (51% black ownership/management), Women-Owned Enterprise (51% owned/controlled by women), and business location within Msunduzi jurisdiction. Proof via CIPC/CSD registration or utility bill/lease agreement.
• Municipal Fees: Declaration required confirming municipal fees (electricity, water, rates) are paid up or arrangements made. Attach a current utility bill or lease agreement.
• Prohibited persons: No bids accepted from persons in the service of the state.
• Legislation: Compliance with all applicable laws, including OHS Act, COID Act, Labour Relations Act, BCE Act, Income Tax Act, VAT Act, and Municipal Finance Management Act is mandatory.

• Preference points awarded under Specific Goals:

• Black Owned Enterprise (BOE): 10 points for at least 51% South African black ownership and/or management control. Verify via CIPC or CSD.
• Business Enterprise owned by Women: 5 points for at least 51% owned and controlled by women. Verify via CIPC or CSD.
• Location of Business Enterprise within Msunduzi jurisdiction: 5 points. Verify via utility bill or lease agreement.

• Compliance with the Occupational Health and Safety Act (OHS Act) is mandatory.
• The contractor (Mandatory) must: keep records of incidents, investigate incidents, have records examined by a Safety Committee, furnish returns to inspectors, designate a full-time supervisor for the work, and inform the divisional inspector in writing of work details before commencement.
• Compliance with the Compensation for Occupational Injuries and Diseases Act (COID Act) is required: register as an employer and pay assessments.
• Compliance with the Labour Relations Act and Basic Conditions of Employment Act is required.

• Contract period: 3 years from date of award.
• Tender validity: 4 months from closing date.
• Service Level Agreement (SLA) required before commencement of works.
• Council may issue a Provisional Letter of Acceptance requiring satisfaction of conditions (e.g., insurances) within 14 days, followed by a Final Letter of Acceptance.
• Council reserves the right to accept the whole or part of any tender, and is not bound to accept the lowest.
• No communication with council members or employees on tender matters between closing date and award notification.
• Alterations by tenderer must be listed in Annexure A; council is not obliged to accept them.
• Domicilium citandi: Council's address is City Hall, 169 Chief Albert Luthuli Street, Pietermaritzburg.
• Appeals against decisions must be lodged in writing within 14 calendar days.
• Combative tendering (e.g., fictitious quotes) is prohibited and will lead to disqualification.

• Registration on the Central Supplier Database (CSD) is mandatory for award.
• Tax compliance status verification required via SARS PIN or certificate.
• Persons in the service of the state are prohibited from bidding.
• Municipal fees (electricity, water, rates) must be paid up or arrangements made; declare with account numbers.
• Compliance with all South African legislation, including OHS, COID, Labour Relations, BCE, Income Tax, VAT, and Engineering Profession Acts where applicable.