ESKOM cape coastal cluster debt collection services – mandatory e‑tendering training acknowledgement

The document is a Contract Quality Plan (CQP) template that assists the supplier in identifying and planning for meeting the client's quality expectations. It references SANS 466:2005 / ISO 10005:2005. The template is to be completed by the tenderer and will be reviewed by Eskom.

The Contract Quality Plan (CQP) template must be completed and submitted with the bid.

The CQP must be approved by Eskom after award.

The document is a Contract Quality Plan (CQP) template that outlines the quality management requirements for the contract.

The template includes sections for:

• Scope of work
• Communication channels between supplier and Eskom
• Organogram with roles and responsibilities
• Index of interfacing documents (processes, standards, codes, specifications)
• List of suppliers and sub-suppliers
• Monitoring of suppliers and sub-suppliers
• Quality control and inspection plans
• Non-conformance management
• Data book management
• Management of tools and equipment
• Customer property handling
• Product preservation
• Identification and traceability
• Commissioning and post-delivery activities
• The actual scope of work is to be filled in by the bidder.

Mandatory returnable: the E-Tendering Training Acknowledgement Form (document 240-9722574 Rev 1) must be completed in full and submitted to Eskom within the prescribed period. The form requires the enquiry number, business name or joint venture name, contact person, landline telephone, cellphone number, email address, authorized signature, designation and date. A tenderer that fails to fully complete and submit the form is non-responsive and is disqualified from the procurement process.

Mandatory requirement: submission of the fully completed E-Tendering Training Acknowledgement Form. Failure to submit the form within the prescribed period renders the tenderer non-responsive and results in disqualification from the procurement process.

Eskom requires debt collection services on active and terminated accounts for Large Power Users (LPU) and Small Power Users (SPU) and sundry debtors in the Cape Coastal Cluster.

The document provided is a standard Non-Disclosure Agreement (NDA) template. Key obligations for the bidder (Receiving Party) include:

• Confidential Information must be protected with at least reasonable care.
• Confidential Information may only be used for the purpose of the transaction/project.
• Disclosure to third parties requires Eskom's prior written consent.
• Representatives (employees, advisors) may access information on a need-to-know basis, but the bidder must ensure they comply with the NDA.
• The bidder must indemnify Eskom for losses from unauthorised use or disclosure.
• Upon Eskom's request, the bidder must return or destroy all confidential materials within 7 business days and provide a written statement of compliance.
• The NDA obligations survive for 3 years after termination of the relationship.
• Breach: the bidder must remedy a breach within 7 business days of written notice, failing which Eskom may seek legal remedies.
• The NDA does not create a joint venture or obligation to enter into any further agreement.

The scope is the provision of debt collection services on active and terminated accounts for Large Power Users (LPU), Small Power Users (SPU), and sundry debtors in the Cape Coastal Cluster.

Eskom Representative: Xola Klaas

Date issued: 24 August 2026

Bidders must provide objective evidence of a documented Quality Management System (QMS) that complies with ISO 9001 (certification is not mandatory). The QMS must cover the clauses listed in Sections A and B of the tender returnables. Bidders must complete and sign Form A.

Evaluation is based on the following sections and scores:

• Section A: QMS requirements (score 7)
• Section B: Evidence of QMS in operation (score 2)
• Section C: Draft Contract Quality Plan (score 1)
• Section D: Quality Control Plan (score 1)
• Section E: Additional requirements including Form A (score 2)

No other pre-qualification criteria (e.g., CSD registration, tax clearance, B-BBEE level) are stated in the provided document.

Bidders must provide objective evidence of a documented QMS that complies with ISO 9001 (certification not mandatory). No other compliance requirements (e.g., CSD, tax clearance, B-BBEE) are stated in the provided document.

Bidders must provide objective evidence of a documented QMS that complies with ISO 9001 (certification not mandatory). The QMS must cover the clauses listed in Sections A and B of the tender returnables. Bidders must complete and sign Form A.

Evaluation is based on the following sections and scores:

• Section A: QMS requirements (score 7)
• Section B: Evidence of QMS in operation (score 2)
• Section C: Draft Contract Quality Plan (score 1)
• Section D: Quality Control Plan (score 1)
• Section E: Additional requirements including Form A (score 2)

Closing: 1 December 2026 at 10:00 (UTC+2)

Closing date: 1 December 2026 at 10:00

Tender validity period: 120 days from closing date

Clarification meeting (non-compulsory): 16 November 2026, 09:00–11:00, via MS Teams

• Suppliers must access the meeting link via the Eskom Tender Bulletin – Commercial Folder.
• Contact Thea Smith at [email protected] if unable to access the appointment.
• Bidders must confirm intention to attend with the Eskom Representative, providing names, positions, and contact details of attendees.

Clarification queries deadline: 5 working days before tender submission deadline (i.e., by 24 November 2026).

All queries and responses will be loaded on the Eskom Tender Bulletin after the clarification meeting.

Eskom Representative (SCM contact):

• Name: Thea Smith
• Telephone: 021 522 1726
• Email: [email protected]

Procurement Manager:

• Name: Unathi Fikiso

Submission method: electronic via Eskom E-tendering site (Eskom Tender Bulletin)

Fraud and corruption reporting:

• Telephone: 0800 11 2722
• Email: [email protected]

Submission method: electronic via Eskom E-tendering site.

• Upload tender documents under the folders Technical, Commercial, Financial, and Other.
• All documents must be in PDF format; the pricing schedule must be submitted in PDF and a copy in Excel format.
• Maximum upload size per document: 500 MB; total submission limited to 4 GB.
• No zip/compressed files accepted.
• No hard copy submissions accepted.
• If resubmitting, only the latest version will be accepted; previous versions become null and void.
• Ensure submission status is marked as complete.

Returnable forms required at tender closing (disqualifiable if missing):

• Annexure A: Authorisation Form – authorises the signatory to bind the bidder.
• Annexure B: Acknowledgement Form – acknowledges receipt and understanding of tender documents.
• Annexure C: Tenderer's Particulars – bidder contact and company details.
• Annexure D: Integrity Declaration Form – declares adherence to the Supplier Integrity Pact.
• Annexure H: SBD 1 (Invitation to Bid) – completed and signed as the offer cover page.
• Annexure J: SBD 4 (Bidder's Disclosure) – discloses any conflict of interest or state employment.
• E-tendering Help Manual acknowledgement form.

Returnable forms required at tender closing (non-disqualifiable, 5 working days to remedy):

• Annexure I: SBD 6.1 (Preference Points Claim Form) – claims B-BBEE points under PPPFA 2022.
• Tax Evaluation Questionnaire – determines if the entity is a personal service provider for PAYE.
• Tax clearance certificate (if not registered on CSD or no SARS PIN provided).
• Proof of compliance with Employment Equity Act (if a designated employer).

Returnable forms required prior to contract award:

• Completed NEC3 pricing and contract data.
• Valid B-BBEE certificate or sworn affidavit.
• Latest approved annual financial statements (not draft or management accounts) including all required components.
• Signed public interest score (if not audited).
• Copies of ITA34C for current and previous years (if not audited).
• Quality management system documentation as per ISO 9001 requirements (Category 3).
• Draft Contract Quality Plan specific to the scope.
• Draft Inspection and Test Plan (ITP) or Quality Control Plan (QCP) for similar work.
• Completed Form A.
• COIDA certificate of good standing or proof of application (South African tenderers only).

Disqualification risks:

• Failure to meet eligibility criteria.
• Incomplete tender submission.
• Missing mandatory commercial tender returnables at closing.
• Failure to meet technical mandatory requirements (ADRA affiliation, tracing systems, credit bureau, legal department).
• Tender submitted after closing time.
• Tender signed by unauthorised person.
• Conflict of interest or collusion.
• Bidder restricted by National Treasury or Eskom.
• Subcontracting 100% of the scope.

Evaluation stages:

1. Eligibility check – bidders must meet all eligibility criteria (no sanctions, no conflict of interest, not restricted, not on defaulters list, not subcontracting 100%).
2. Basic compliance – complete tender submission with all mandatory returnables.
3. Technical mandatory requirements (pass/fail):

• Collector must be affiliated to ADRA, Council for Debt Collectors, or LSSA code of conduct.
• Debt collection agency must have at least 2 tracing tools/systems (e.g., Traceps, CPB, Columbus, Wind Deeds).
• Must have at least 1 credit bureau system (e.g., Trans Union, CompuScan) or registration/affiliation.
• Must have a registered legal department for litigation.

4. Functionality evaluation (minimum threshold: 80%):

• Call centre resources availability (25%) – proof of call centre resources and at least 1 qualified service agent with minimum 3 years experience.
• Adverse listing of customers (25%) – proof of tools/systems for adverse listing; 25% for 2 or more systems, 15% for 1 system.
• Proven track record in collection industry (25%) – 2 reference letters from companies services were provided to (25%), 1 letter (15%), none (0%).

5. Price evaluation (80 points):

• Prices evaluated inclusive of VAT, corrected for arithmetical errors, excluding contingencies, adjusted for acceptable variations.
• Unconditional discounts considered; conditional discounts applied at payment.

6. B-BBEE evaluation (20 points) under 80/20 system:

• Level 1: 20 points, Level 2: 18, Level 3: 14, Level 4: 12, Level 5: 8, Level 6: 6, Level 7: 4, Level 8: 2, Non-compliant: 0.

7. Specific Goals evaluation (20 points) – scored separately; failure to submit proof results in 0 points for Specific Goals but no disqualification.

Tie-breaking: If two or more tenderers score equal total points, the tenderer with higher points for Specific Goals is recommended. If still equal, drawing of lots.

B-BBEE documentation required for points:

• Valid B-BBEE certificate issued by SANAS accredited verification agency, sworn affidavit, or CIPC affidavit.
• Proof of ownership/shareholding (preferably CIPC documentation) with shareholding breakdown.
• Certified ID copies of shareholders.
• Proof of disability (where applicable).

Failure to submit B-BBEE documentation: bidder scores 0 out of 20 for B-BBEE but is not disqualified; price scored out of 80.

All tenderers must maintain their B-BBEE status throughout the contract period.

Functionality evaluation includes proven track record in the collection industry (25% weight):

• Two reference letters from companies to which services were provided: 25%.
• One reference letter: 15%.
• No reference letter: 0%.

Call centre resources: At least 1 qualified service agent with minimum 3 years experience.

Debt collection agency must have:

• Affiliation to ADRA, Council for Debt Collectors, or LSSA code of conduct.
• At least 2 tracing tools/systems (e.g., Traceps, CPB, Columbus, Wind Deeds).
• At least 1 credit bureau system (e.g., Trans Union, CompuScan) or registration/affiliation.
• Registered legal department for litigation.

Quality requirements: Category 3.

Section A: Quality Management System Requirements (ISO 9001):

• QMS Manual or document defining QMS and its scope.
• Quality Policy approved by top management.
• Quality Objectives approved by top management.
• Control of documented information (document and record control) per ISO 9001:2015 clause 7.5.
• Documented information for control of nonconforming outputs per clause 8.7.
• Documented information for nonconformity and corrective action per clause 10.2.
• Documented information for internal audit per clause 9.2.

Section B: Evidence of QMS in operation:

• Documented information for defined roles, responsibilities and authorities – organisation chart and responsibility matrix including quality management function/role per clause 5.3.
• Documented information for control of externally provided processes, products and services – criteria for evaluation, selection, monitoring, and re-evaluation of external providers per clause 8.4.

Section C: Contract Quality Plan Requirements:

• Draft Contract Quality Plan specific to the scope of work.

Section D: Quality Control Plan Requirements:

• Draft/example of an Inspection and Test Plan (ITP) or Quality Control Plan (QCP) on similar/previous work.

Section E: User defined additional requirements:

• Completed and signed Form A.

Compliance with quality requirements is mandatory before contract award; failure to provide within stipulated period results in non-responsive tender.

Pricing Schedule/BOQ: Refer to NEC3 contract documents loaded on Eskom Tender Bulletin – Technical folder.

• Must be submitted in PDF and a copy in Excel format.
• Completed NEC3 pricing and contract data is a mandatory requirement.

Prices evaluated:

• Inclusive of VAT.
• Corrected for arithmetical errors.
• Excluding contingencies in any bill of quantities or activity schedule.
• Adjusted for acceptable variations, deviations, or alternative tenders.
• Net Present Value comparison based on tendered programme and prices.
• Unconditional discounts taken into account for evaluation; conditional discounts applied at payment.

Cataloguing: Not applicable in this instance.

Pricing format:

• Completed NEC3 pricing and contract data required.
• Pricing schedule/BOQ to be submitted in PDF and Excel format.
• Prices evaluated inclusive of VAT.

Payment terms:

• Contracts valued below R50 million (incl. VAT): Eskom pays within 30 days of receipt of undisputed invoices.
• Contracts valued above R50 million (incl. VAT): Eskom pays within 60 days of receipt of undisputed invoices.

Security for performance:

• Performance bond or demand guarantee may be required; bidder must select at least 2 Eskom-approved financial institutions.
• Eskom reserves the right not to request supporting documents but may not recommend a financially unfavourable supplier.

Financial evaluation:

• Latest approved annual financial statements (not draft or management accounts) of the tendering company (not parent/holding company) must be submitted prior to contract award.
• Required components: background, signed director's report, signed auditor's/reviewer's/compiler's/accounting officer's report, statement of financial position, statement of comprehensive income, statement of changes in equity, statement of cash flows, notes to financial statements.
• Signed public interest score (if not audited) – actual score, owner-managed status, whether externally prepared.
• Copies of ITA34C for current and previous years (if not audited).
• For unincorporated JV or SPV, each partner must submit the above.

Eskom reserves the right to negotiate with preferred bidders if tendered prices are not market-related.

CSD registration: Required (MAAA number).

Tax compliance:

• Certified copy of tax clearance certificate required from foreign tenderers with a footprint in South Africa but not registered on CSD or without SARS PIN.
• Local tenderers must provide SARS e-filing PIN for verification or CSD number.
• Foreign suppliers with no footprint in SA must complete SBD 1 but no proof of tax compliance required.

B-bbee:

• Valid B-BBEE certificate (SANAS accredited), sworn affidavit, or CIPC affidavit required to claim preference points.
• Proof of ownership/shareholding (CIPC documentation) with breakdown.
• Certified ID copies of shareholders.
• Proof of disability (where applicable).
• B-BBEE status must be maintained throughout contract period.

Employment Equity:

• Designated employers must provide proof of compliance with Employment Equity Act, including proof of submission of EE report to Department of Labour (South African tenderers only).

Coida:

• Original certificate of good standing or proof of application from Compensation Fund or licensed compensation insurer (South African tenderers only).

Quality management:

• Category 3 quality requirements: ISO 9001 QMS documentation (manual, policy, objectives, control of documented information, nonconforming outputs, corrective action, internal audit).
• Evidence of QMS in operation: organisation chart, responsibility matrix, control of externally provided processes.
• Draft Contract Quality Plan specific to scope.
• Draft Inspection and Test Plan (ITP) or Quality Control Plan (QCP) for similar work.
• Completed Form A.

CIDB: Not applicable.

Local content: Not applicable (designated sectors not applicable).

Contract Participation Goals: Not applicable.

Contract Skills Development Goals: Not applicable.

COIDA: Original certificate of good standing or proof of application issued by the Compensation Fund (COID) or a licensed compensation insurer required from South African tenderers.

Other safety/quality documents as required per scope of work.

Contract Skills Development Goals (CSDG): Not applicable.

Contract Participation Goals (CPG): Not applicable.

Contract type: NEC3 Term Service Short Contract.

Eligibility criteria (disqualifying):

• Tenderer must not have nationality of a country on any international sanctions list.
• Tenderer must not submit more than one tender individually or as a partner in a JV/consortium (except where e-tendering system size limit applies).
• JV/consortium agreement must explicitly state joint and several liability for contract execution.
• No conflict of interest; prima facie evidence includes common controlling partner/majority shareholder or relationship enabling access to another tenderer's information.
• Tender must be signed by authorised person.
• Tenderer must not be restricted by National Treasury, on Tender Defaulters list, or restricted by Eskom.
• Tenderer must not subcontract 100% of the scope.

Security for performance: Performance bond or demand guarantee may be required; bidder must select at least 2 Eskom-approved financial institutions.

Payment terms:

• Contracts below R50 million (incl. VAT): payment within 30 days of undisputed invoice.
• Contracts above R50 million (incl. VAT): payment within 60 days of undisputed invoice.

Eskom reserves the right to negotiate with preferred bidders if prices are not market-related.

Main contractors discouraged from subcontracting with subsidiary companies; if done, must be declared.

Cataloguing: Not applicable in this instance.

Reverse e-auction: Not applicable.

Alternative tenders: Not allowed.

Tender validity: 120 days from closing date.

Additional evaluation criteria:

• Specific Goals will be scored out of 20 points in accordance with PPPFA.
• If a tenderer fails to submit evidence for Specific Goals, it will not be disqualified but will score 0 points for that goal.
• B-BBEE points allocation under 80/20 system: Level 1 = 20, Level 2 = 18, Level 3 = 14, Level 4 = 12, Level 5 = 8, Level 6 = 6, Level 7 = 4, Level 8 = 2, Non-compliant = 0.
• Tenderers must submit valid B-BBEE certificate/sworn affidavit to claim preference points.
• Failure to submit B-BBEE documentation: bidder scores 0 out of 20 for B-BBEE but is not disqualified; price scored out of 80.
• All tenderers must maintain B-BBEE status throughout contract period.
• Tie-breaking: higher points for Specific Goals; if still equal, drawing of lots.

Eskom's Cape Coastal Cluster requires a debt collection agency to recover outstanding electricity debt from Large Power Users (LPU), Small Power Users (SPU) and sundry debtors on active and terminated accounts. The agency must be affiliated to ADRA, hold Council for Debt Collectors membership or comply with the LSSA Code of Conduct, and must provide call centre, tracing, credit bureau adverse listing and litigation capabilities.

Returnable documents

• SBD 1 (Invitation to Bid): bidder and contact details, signed as the offer cover page.
• SBD 4 (Declaration of Interest): discloses whether any director or shareholder is employed by the state or connected to anyone at the department.
• SBD 6.1 (Preference Points Claim): claims B-BBEE preference points.
• SBD 8 (Declaration of Bidder's Past Supply Chain Management Practices): discloses previous supply chain conduct.
• SBD 9 (Certificate of Independent Bid Determination): certifies the price was set independently, without collusion.

Mandatory supporting documents

• Proof of valid registration as a debt collector.
• Proof of affiliation to ADRA (Association of Debt Recovery Agents).
• Attorneys: proof of Council for Debt Collectors membership or compliance with the LSSA Code of Conduct.
• Proof of an integrated debt collection system or software.
• Proof of credit bureau registration or affiliation for adverse listing.
• Attorneys: Eskom Legal's letter of appointment confirming listing on Eskom's 'Suppliers for Legal Services' list.
• Two reference letters from companies the bidder has served.

Evaluation stages

1. Mandatory gatekeepers (Phase 1A) — failure disqualifies the bid from further evaluation:

• Valid registration as a debt collector.
• Affiliation to ADRA (Association of Debt Recovery Agents).
• Attorneys: proof they may lawfully collect debt (Council for Debt Collectors membership or LSSA Code of Conduct).
• Proof of an integrated debt collection system or software.
• Proof of capability to adverse-list on credit bureaus.
• Attorneys must appear on Eskom's 'Suppliers for Legal Services' list.

2. Functionality (Phase 1B) — scored out of 100:

• Contact centre for inbound and outbound debtor calls: 15
• Activity-based billing (active accounts only): 15
• Tracing tools: 15
• Risk assessment / risk profiling tools: 15
• Flexible pricing models on legal services: 15
• 'No collection, no fee' on soft collections: 15
• Performance reports: 10

Minimum qualifying score: 75/100.

Alternative functionality criteria (separate sheet, minimum threshold 80%):

• Call centre staff availability: 0.25
• Adverse listing capability: 0.25 for two or more systems, 0.15 for one system
• Proven collection track record: 0.25 for two reference letters, 0.15 for one letter, 0 for none

3. Price and preference points.

Scope

• Recovery of outstanding electricity debt handed over by Eskom on active and terminated accounts for Large Power Users (LPU), Small Power Users (SPU) and sundry debtors in the Cape Coastal Cluster.
• Services cover outbound and inbound call centre contact, customer tracing, adverse listing with credit bureaus, payment arrangements and litigation (summons and execution of judgments).
• Contract period: 18 February 2026 to 17 February 2031 (a later schedule states November 2026 to October 2029).

Capacity and capability requirements

• Call centre: proof of call centre resources and at least one qualified service agent with a minimum of 3 years' experience.
• Tracing: at least 2 tracing systems (for example Traceps, CPB, Columbus, Wind Deeds).
• Adverse listing: at least 1 listing system (for example Trans Union, CompuScan) or registration/affiliation to a credit bureau.
• Legal: a registered legal department able to institute litigation such as summons and execution of judgments.
• Track record: two reference letters from companies the bidder has served; one letter scores lower and none scores zero.

Pricing format

• Rates are submitted on the Bill of Quantities; the collection rate is a percentage of revenue collected.

Rates

• Collection of outstanding debt (stopped accounts, full handover amount): 10% of revenue collected.
• Legal summons: negotiated base cost of R5,000 per summons, plus 5% of revenue collected, or standard gazetted charges for Magistrate and High Court proceedings.
• Call centre: R100 per successful contact.
• Customer tracing: R100 per successful tracing.
• Adverse listing: R100 per successful listing.
• Sundry debtors collection: percentage of revenue collected.

Indicative contract value

• R9,800,000 on the earlier schedule; R8,633,587 on the later schedule.

Mandatory eligibility

• Valid registration as a debt collector.
• Affiliation to ADRA (Association of Debt Recovery Agents).
• Attorneys: membership of the Council for Debt Collectors or adherence to the LSSA Code of Conduct, proving they may lawfully collect debt.
• Attorneys must be registered on Eskom's 'Suppliers for Legal Services' list.
• Proof of an integrated debt collection system or software.
• Proof of capability to adverse-list on credit bureaus.
• Bidders failing any mandatory requirement are not evaluated further.

Closing date: 1 December 2026 at 08:00 (refer to Tender Data for timezone).

Compulsory site visit or clarification meeting: if stipulated in Tender Data, attendance is mandatory. Details to be provided.

All communication must be directed in writing to the Eskom Representative identified in the Invitation to Tender. No specific contact details provided in this document.

Submission method: Paper (original plus one hard copy) or electronic via Eskom Tender Bulletin site.

Packaging: For paper, place original and copy in separate sealed packages marked 'ORIGINAL' and 'COPY', then seal both in an outer envelope marked 'Confidential' with the tender number and tenderer's details.

Language: English, written in ink.

Returnable forms (must be completed and submitted by closing date unless noted):

• Acknowledgement Form: confirms receipt and scope of tender.
• SDL&I Undertaking: to be submitted by contract award.
• Proof of authority to act as agent (if applicable).
• Proof of CSD registration and valid tax clearance.
• Valid B-BBEE certificate or sworn affidavit (or CSD report).
• Proof of CIDB registration (if required in Tender Data).
• Proof of SHEQ systems.

Disqualification risks:

• Tender received after closing time.
• Missing or incomplete mandatory returnables.
• Failure to attend compulsory site visit or clarification meeting.
• Tender based on 100% subcontracting.
• Fraudulent or misrepresented information.

Evaluation stages:

1. Basic compliance: original and copy submitted, mandatory returnables present.
2. Pre-qualification criteria (if any) must be satisfied.
3. Functionality (if applicable): scored against criteria; must meet minimum threshold stated in Tender Data.
4. Financial analysis: assessment of bidder's financial risk.
5. Price evaluation: according to criteria in Tender Data (e.g., CPA, FOREX, discounts).
6. B-BBEE evaluation: scored as per CSD report or certificate. If pre-qualification, proof must be at closing; otherwise, score zero if not provided.
7. Specific Goals: scored based on supporting documentation; score zero if not met.
8. Ranking: total score = price score + specific goals score, under 90/10 or 80/20 preference point system.
9. Objective criteria may be used to award to non-highest scorer if stated in Tender Data.
10. Reverse e-auction may be used if indicated.

Bidders must provide proof of quality management systems as part of SHEQ requirements.

The pricing schedule must be completed with rates and prices in South African Rand, inclusive of all duties, taxes, and VAT. Prices are fixed for the contract duration. Arithmetical errors will be corrected; the amount in words prevails.

Pricing:

• Rates and prices must include all duties, taxes, and VAT applicable 14 days before closing.
• Prices are fixed for the contract duration unless otherwise provided in the Invitation to Tender.
• Prices must be stated in South African Rand.

Insurance: Eskom's insurance may not provide full cover; bidders should obtain independent advice.

Security for performance: if required, bidder must name at least two financial institutions from which it will obtain the security.

Financial analysis: Eskom may assess the bidder's financial statements; if risk is too high, the bidder may be excluded.

Mandatory registrations and evidence:

• Central Supplier Database (CSD) registration and valid SARS Tax Clearance (TCS) required.
• B-BBEE: valid certificate or sworn affidavit (or CSD report) required. If B-BBEE level is a pre-qualification criterion, proof must be submitted at closing; otherwise, score zero for PPPFA points if not provided.
• CIDB registration: if stipulated in Tender Data, proof required at closing or within 21 working days.
• SHEQ: proof of safety, health, environment, and quality systems must be provided.
• Compliance with all relevant legislation: PPPFA, B-BBEE Act, OHS Act, CIDB regulations, etc.
• No restriction to do business with Eskom or State-Owned Companies.
• No 100% subcontracting.
• Contract Skills Development Goals (CSDG) and Contract Participation Goals (CPG) may apply for construction works contracts meeting thresholds.
• SDL&I Undertaking must be submitted by contract award.

Bidders must provide proof of health and safety systems as part of SHEQ requirements. Compliance with OHS Act is required.

Eskom may accept or reject any tender, cancel the process, or negotiate with selected tenderers. Eskom is not liable for any losses from participation. Tender validity period applies; bidders may be asked to extend. Confidentiality of tender process. Standardised specifications are incorporated by reference. Compulsory site visit/clarification meeting may be required. Clarification requests must be in writing to Eskom Representative. Insurance advice. Pricing rules. No alterations to documents except as instructed. Alternative tenders only with main tender. Post-submission clarification may not change prices. Contract signing required. Agent authority must be provided. Compliance with all relevant legislation. SHEQ, CIDB, CSDG, CPG requirements apply. Security for performance may be required.

Additional evaluation details: Functionality criteria may apply with a minimum threshold. Financial analysis assesses risk. Price evaluation considers factors like CPA, FOREX, commodity exposure. B-BBEE and Specific Goals are scored within the 90/10 or 80/20 system. Objective criteria may be used if stated.

Closing date: 1 December 2026 at 10:00 SAST (08:00 UTC).

No mandatory briefing or site visit is mentioned in the provided document.

Quality enquiries (Form A):

• Name: Xola Klaas
• Role: Senior Advisor Quality Assurance (Eskom)
• Signature date on form: 24/08/2026

SCM and technical enquiries: Not provided in the attached document. Refer to the full RFQ.

Returnable documents:

• Form A (Tender & Contract Quality Requirements): must be completed, signed by the Tenderer's Quality Representative, and submitted with the quotation to acknowledge Eskom's Supplier Quality Requirements (240-105658000) and ISO 9001.

Submission method: Not stated in the provided document.

Closing time: 1 December 2026 at 10:00 SAST (08:00 UTC).

The provided document does not specify the evaluation criteria (e.g., 80/20 or 90/10 split, minimum qualifying scores). Bidders must refer to the full RFQ document for the evaluation methodology.

Mandatory requirement: Acknowledgment and acceptance of Eskom Supplier Quality Requirements (240-105658000) and ISO 9001 via signed Form A.

Scope: Debt collection services for Eskom's Large Power Users (LPU), Small Power Users (SPU), and sundry debtors.

Account types: Active and terminated accounts.

Location: Cape Coastal Cluster, Western Cape.

Quality category: Category 3 (as per Eskom specification 240-105658000).

The bidder's quality management system must align with the following ISO 9001 principles as indicated in Form A:

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management

Bidders must acknowledge and accept Eskom's Supplier Quality Requirements (specification 240-105658000) and the ISO 9001 standard.

• Category 3 quality requirements apply.
• Post-award, Eskom will enforce:
• Contract execution (clause 5)
• Supplier Quality Performance Monitoring (clause 5)
• Supplier Quality Audit (clause 5)
• Standard conditions: Rights of Access, Rights to Information, Preservation, Quality Audits, Management of Nonconformities, Special Processes (clause 6)
• ISO 9001 clauses: Context of the Organisation, Leadership, Planning, Support, Operation, Performance Evaluation, Improvement.

Mandatory compliance:

• Form A (Tender & Contract Quality Requirements): Signed acceptance of Eskom's Supplier Quality Requirements (specification 240-105658000) and ISO 9001 standard.
• Category 3 quality requirements apply.

Other compliance requirements (CSD registration, tax clearance, B-BBEE, CIDB, etc.): Not specified in the provided document. Refer to the full RFQ.

The source text for this section contains only the boilerplate of Form A (Tender & Contract Quality Requirements). No specific evaluation criteria for the bid are provided in this document. The completion of Form A is a mandatory submission requirement.

The agreement covers the supply of goods or execution of works/services as described in the order documents, specifications, schedules, and drawings approved by Eskom.

Acceptance of Eskom's General Conditions of Purchase is required; non-acceptance must be indicated in writing.

Services must be provided in the Cape Coastal Cluster.

Compliance with all statutory requirements of South Africa is required.

Bidders must not be bankrupt or in financial circumstances that prejudice performance.

Adherence to Eskom's ethical standards is required.

If the supplier fails to comply, Eskom may reject goods or work by written notice, specifying reason and whether replacement or rework is required.

For goods, Eskom may return rejected goods at the supplier's risk and expense. The supplier must repay any money paid for goods not replaced and cover costs of returning and obtaining replacements.

For works/services, the supplier must correct non-conformances as indicated by Eskom. If delayed, Eskom may have the work corrected by a third party at the supplier's cost.

Prices or rates may include an amount for price adjustment calculated according to a formula stated in the agreement.

Prices may include a price adjustment calculated according to a formula stated in the agreement.

Payment will be made within 30 days after receipt of a correct tax invoice.

Eskom's VAT registration number (4740101508) must appear on the tax invoice.

The CPA (IG) form must be completed.

Payment may be in any currency, with one exchange rate used to convert to ZAR.

Late deliveries may be subject to a penalty as stated in the agreement.

Price and payment: Prices may include a price adjustment calculated by a formula in the agreement. Payment may be in any currency, with one exchange rate to ZAR. Payment in non-ZAR currency shall not exceed the amounts stated. The CPA (IG) form must be completed. Eskom pays within 30 days after receipt of a correct tax invoice. Eskom's VAT registration number (4740101508) must appear on the tax invoice.

Delivery and documents: Delivery means delivery of goods or completion of work at the specified point on or before the stated date. Late delivery may incur a penalty. No payment if goods/services/works not provided as agreed. The supplier must mark packages, send an advice note, send a detailed tax invoice after delivery, state the agreement number on all communications, and state whether delivery cost is included in the price (if not, it is deemed included).

Containers/packing: No payment for containers or packing materials unless otherwise stated.

Acceptance: Goods/works/services are subject to Eskom's approval. Eskom may inspect/test at any stage. If Eskom does not notify acceptance, it is deemed accepted.

Indemnity: The supplier indemnifies Eskom against claims arising from negligence, infringement, or breach of statutory duty by the supplier, subcontractors, agents, or servants.

Warranty: The supplier warrants that goods/works/services are fit for purpose and free from defects for one year from acceptance (unless otherwise stated). Defects must be rectified free of cost within an agreed period.

Assignment and subcontracting: Neither party may cede or delegate rights or obligations without the other's written consent. Eskom may cede to subsidiaries or restructured entities on written notice.

Statutory requirements: The supplier must adhere to all relevant statutory requirements. The agreement is governed by South African law.

Breach: If either party breaches and fails to remedy after written notice, the non-defaulting party may terminate.

Termination: Eskom may terminate if the supplier defaults, becomes bankrupt, or is in financial circumstances that prejudice performance.

Ethics: Eskom expects the highest standard of ethical behaviour from suppliers.

Closing date: 1 December 2026 at 08:00 (from tender record).

Starting date: 1 November 2026.

Service period: 36 months.

Base date for price adjustment indices: August 2026.

Period for reply to communications: one week.

Assessment interval: between the 10th working day of each successive month.

Payment period: 30 days upon submission of a certified tax compliant invoice.

No compulsory briefing or site visit is mentioned.

Employer: Eskom Holdings SOC Ltd

• Registered office: Megawatt Park, Maxwell Drive, Sandton, Johannesburg, 2157
• Telephone: 011 800 8111
• Fax: 086 663 5046

Service Manager: (to be inserted at award stage)

Engineering Contract Strategies (for document availability):

• Telephone: 011 803 3008
• Fax: 086 539 1902
• Website: www.ecs.co.za

No specific SCM or technical enquiry contacts are provided in the document.

Returnable documents — all must be completed, signed and submitted:

• C1.1 Form of Offer and Acceptance: constitutes the bidder's offer; includes a Schedule of Deviations if any.
• C1.2b Contract Data Part Two (Contractor's data): bidder completes its own data, including key personnel details and the tendered total of the Prices.
• C2.1 Pricing assumptions: Option A — describes how the price list is compiled and used.
• C2.2 The price list: bidder enters proposed rates for each item.
• C3.2 Contractor's Service Information: bidder's proposed method and scope details.
• Proof of CSD registration and valid tax clearance.
• B-BBEE certificate or sworn affidavit (as applicable).
• Any securities, bonds, guarantees, and proof of insurance required by the contract must be delivered within two weeks of receiving the signed contract.

Disqualification risks:

• Any returnable form left unsigned or omitted.
• Failure to deliver required securities, bonds, guarantees, or insurance within two weeks of contract award.
• Submission after the closing date and time.
• Non-compliance with mandatory eligibility requirements.

The document does not state a formal evaluation scoring split or minimum qualifying score. The contract is a priced contract (Option A) under NEC3 TSC3, so price is the primary award criterion. B-BBEE status is relevant for preference points under the PPPFA (likely 80/20 or 90/10 system, but thresholds not stated). The bidder must complete all returnable documents and meet all eligibility requirements to be considered.

The bidder must provide key personnel details in Contract Data Part Two, including names, jobs, responsibilities, qualifications, and experience. CVs for key personnel must be submitted. No minimum years of experience or specific qualifications are stated in the provided document.

The document references quality assurance requirements in the Employer's Service Information (section 3.3), but no specific quality standards, certifications, or QA/QC procedures are detailed in the provided text. The contractor must comply with the quality assurance requirements stated in the Service Information.

Pricing is under Option A (priced contract with price list). The price list (C2.2) contains the following items:

1. Collection of outstanding debt (stopped accounts): percentage of revenue collected.
2. Collection of outstanding debt (active accounts): percentage of revenue collected.
3. Legal department litigation (summons): standard charges as gazetted for Magistrate's/High Courts fees.
4. Sundry debtors collection: percentage of revenue collected.
5. Customer tracing facilities: rand per customer successfully traced.

Items may be priced as lump sums or as rates multiplied by expected quantities. The tendered total of the Prices is entered in the price list. No adjustment to lump sum prices except through compensation events.

Pricing format: Option A — priced contract with a price list. Items may be priced as lump sums or as rates multiplied by expected quantities.

Price list items:

1. Collection of outstanding debt (stopped accounts): percentage of revenue collected.
2. Collection of outstanding debt (active accounts): percentage of revenue collected.
3. Legal department litigation (summons): standard charges as gazetted for Magistrate's/High Courts fees.
4. Sundry debtors collection: percentage of revenue collected.
5. Customer tracing facilities: rand per customer successfully traced.

Payment: assessment between the 10th working day of each successive month; payment within 30 days of submission of a certified tax compliant invoice to Eskom Finance Shared Services.

Interest on late payment: publicly quoted prime rate of interest (Standard Bank of South Africa), calculated on a 365-day year.

Tax invoice: must include Eskom's VAT number 4740101508; must be provided within one week of receiving a payment certificate.

Bid security, bonds, guarantees: not specified in the document, but the contract requires delivery of any such securities within two weeks of contract award.

No turnover or financial capacity thresholds are stated.

CSD registration: required (Central Supplier Database).

Tax clearance: valid tax compliance status PIN required.

B-BBEE: a valid B-BBEE certificate or sworn affidavit (EME/QSE) is required to claim preference points. Any change in B-BBEE status must be notified to Eskom within seven days; an updated certificate must be submitted within thirty days. A decrease in B-BBEE status may lead to contract renegotiation or termination.

CIDB grading: not stated; not required for this service.

CIPC registration: not explicitly stated but implied for a legal entity.

Professional registrations: not stated.

Local content: not stated.

Joint ventures: if bidding as a joint venture or consortium, all members are jointly and severally liable; the key person with authority to bind must be notified within two weeks of contract date; composition cannot be altered without Eskom's written consent.

Cession, delegation, assignment: not permitted without Eskom's written consent.

Ethics: no corrupt, fraudulent, collusive, coercive, or obstructive actions permitted; breach may lead to termination.

Confidentiality: all contract-related information must be kept confidential; images of the affected property require prior written consent.

Health, safety, and environment: the contractor must comply with all applicable OHS and environmental laws, including the Construction Regulations 2014 if appointed as Principal Contractor.

Asbestos: the employer manages asbestos; the contractor may stop work if unsafe levels are detected; removal and disposal are done by a registered contractor at Eskom's expense.

Insurance: the contractor must maintain insurance as per Insurance Table A (loss/damage to employer's property, plant, materials, equipment, public liability, employee liability). The employer provides insurance as per Insurance Table B.

Low service damages: capped at R3,000 per day (Option X17).

Key Performance Indicators: performance measured every 3 months on dimensions including reliability, order accuracy, delivery/timeliness, quality, business relations, personnel, responsiveness, customer support.

The contractor must take all reasonable precautions to maintain health and safety of persons in and about the execution of the service.

Eskom may appoint the contractor as Principal Contractor under the Construction Regulations 2014.

The total of the Prices includes a sufficient amount for compliance with all applicable health and safety laws, regulations, and rules.

The contractor must comply with the Construction Regulations and all applicable health and safety laws, and ensure subcontractors and employees do the same.

Asbestos: the employer ensures ambient air conforms to prescribed standards (OEL 0.2 fibres/ml as 4-hour TWA, short-term limit 0.6 fibres/ml as 10-minute TWA). The contractor may perform parallel measurements at its own expense. If asbestos is identified, a risk assessment is conducted, and if exposure exceeds the action level, immediate control measures and air monitoring are implemented. Contractor's personnel may stop work and leave the contaminated area until declared safe. Removal and disposal of asbestos is done by a registered contractor at Eskom's expense.

The contractor must comply with all applicable environmental laws and regulations, and rules, guidelines, and procedures provided for under the contract. The contractor must ensure that subcontractors, employees, and others under its direction and control likewise comply.

Contract type: NEC3 Term Service Contract (TSC3) with main Option A (priced contract with price list), dispute resolution Option W1, and secondary Options X1 (price adjustment for inflation), X2 (changes in law), X17 (low service damages), X20 (key performance indicators), and Z additional conditions (Z1 to Z14).

Duration: 36 months, starting 1 November 2026.

Law of contract: Republic of South Africa.

Language: English.

Period for reply: one week.

Termination: Eskom may terminate if the contractor takes prohibited actions (corrupt, fraudulent, collusive, coercive, obstructive) or if a business rescue order is granted against the contractor.

Employer's limitation of liability: zero rand for indirect or consequential loss.

Nuclear liability: Eskom (operator of Koeberg Nuclear Power Station) indemnifies the contractor against nuclear damage, except where caused by unlawful intent or unauthorised presence.

Asbestos: employer manages asbestos; contractor may stop work if unsafe levels detected; removal by registered contractor at Eskom's expense.

Confidentiality: all contract information confidential; images of affected property require prior written consent.

Cession, delegation, assignment: not permitted without Eskom's written consent.

Joint ventures: jointly and severally liable; key person must be notified within two weeks; composition cannot be altered without consent.

B-BBEE status change: must be notified within seven days; updated certificate within thirty days; decrease may lead to renegotiation or termination.

Insurance: contractor must maintain insurance per Insurance Table A; employer provides insurance per Insurance Table B.

Low service damages: capped at R3,000 per day.

Key Performance Indicators: measured every 3 months on 8 dimensions.

Compensation events: must be notified within eight weeks of becoming aware, or entitlement is lost.

The document does not provide a formal evaluation criteria breakdown. The contract is a priced contract, so price is a primary factor. B-BBEE status will be used for preference points under the PPPFA. The bidder must complete all returnable documents and meet all eligibility requirements.

The document is a user manual for the Eskom eTendering system, not the tender specification document. It describes how suppliers register, log in, and upload tender documents electronically. The actual tender is for debt collection services in the Cape Coastal Cluster, but no scope details are in this manual.

For system problems, contact the buyer responsible for the published tender.

• General enquiries: [email protected] (automated system email, not a contact person)

Submission method: electronic via the Eskom eTendering system at https://eTendering.eskom.co.za

• Bidders must register on the eTendering system before submitting.
• Documents must be uploaded under the correct category (Technical, Commercial, Finance).
• File size limit: 50 MB per file; total upload size must not exceed 900 MB.
• Finalise and close the submission before the closing time; late submissions are not accepted.
• A confirmation email with a submission ID will be sent; save this email for future reference.
• Returnable forms: the specific forms required for this tender are not listed in the provided document.

The document does not state the evaluation criteria for this specific tender. It mentions that closed tenders are sent to suppliers who meet selection and evaluation criteria, but no details are given.

CSD registration: a valid CSD number is required to access the eTendering system.

• No other compliance requirements are stated in the provided document.

The document mentions that closed tenders are sent to suppliers who meet selection and evaluation criteria, but no specific criteria for this tender are provided.