Sole source tender: microsoft unified enterprise support from microsoft ireland for 12 months

• Support agreement between Microsoft and SASRIA SOC LTD.
• Aim: Maximize investment in Microsoft technologies and align with business outcomes.
• Commitment: Help SASRIA and its employees achieve full potential.
• Evolution: Support can adapt to future organizational needs and opportunities.

• Contact person: Abdullah Taky El Din, Digital Solution Area Specialist.
• Email: [email protected].
• Phone: +353 (89) 2417929.

This is a sole source procurement, meaning only Microsoft Ireland is eligible to provide these services. The procurement justification appears to be based on Microsoft's proprietary technology ecosystem and specialized support requirements. No other vendors are being considered for this specific support contract.

• Scope: Provision of Microsoft Unified Enterprise Support for a 12-month period.
• Services include:

• Foundational Technical Support: 24/7 as-needed problem resolution with defined response times (e.g., Critical Sev 1: 15 minutes for Azure, 1 hour for other products).
• Escalation Management for critical system issues.
• IT Health services: On-demand assessments with setup and configuration.
• Cloud Assistance: Billing support via Azure Support team.
• Account Management: Designated Customer Success Account Manager.
• Advisory Support: As-needed phone support (limited to six hours per incident).
• Technical Training: On-demand videos, labs, learning paths, and webcasts.
• Enhanced Solutions: Available via Flex Allowance or add-ons, including Mission Critical, Designated Engineering, Azure Rapid Response, and others.

• Key objectives: Minimize downtime, reduce support backlog, drive cloud adoption, enable IT growth, and accelerate innovation.

• Foundational services include 24/7 technical support with specific response time tiers.
• Escalation management for critical system down/degraded issues.
• On-demand assessments and configuration services.
• Billing support included via Azure team.
• Assigned Customer Success Account Manager.
• Advisory phone support (limited to six hours per incident).
• On-demand training resources.
• Enhanced solutions available via Flex Allowance or add-ons.

• Service components listed with quantities and types.
• Key items:

• Unified Enterprise Support (2026-27).
• Unified Proactive Services Add-on.
• Enhanced Designated Engineering.

• Detailed fee summary and billing schedule provided.
• Total fees after adjustments: USD 92,714.54, billed on 2026/06/01.

• Total fees (excluding taxes): USD 92,714.54.
• Breakdown:

• Unified Enterprise Support: USD 50,000.00.
• Unified Proactive Services Add-on: USD 36,629.74.
• Enhanced Designated Engineering: USD 47,084.80.
• Subtotal: USD 133,714.54.
• Adjustments: First-Time Buyer Advantage (USD -16,000.00) and Flex Allowance (USD -25,000.00).

• Billing schedule: Single invoice date of 2026/06/01 for the total amount.
• Payment terms: Payment due within 30 calendar days from the invoice date (contract start date).

• Proposal validity: 30 days from date of delivery.
• Nature: Non-binding for discussion only; supersedes prior communications.
• Confidentiality: Document is confidential and not to be shared with third parties.
• Disclaimer: Information provided 'as is'; Microsoft makes no warranties and assumes no liability.
• Intellectual property: No legal rights to Microsoft intellectual property granted.
• Flex Allowance: Must be applied at contract signing.
• Payment terms: Within 30 days of invoice date.

This is a request for approval of a sole source procurement process.

• Purpose: To procure Microsoft Unified Enterprise Support directly from Microsoft Ireland for a period of 12 months.
• Background: Sasria is currently contracted with Microsoft Ireland for Azure services under a Microsoft Customer Agreement (MCA).
• The existing Standard Support plan is limited to Azure-specific break-fix support and lacks proactive, organization-wide support for the full Microsoft estate.
• The sole source is motivated because Microsoft is the original equipment manufacturer (OEM) and sole provider of the incorporated Microsoft Unified Enterprise Support service.
• Local partners cannot provide this specific integrated support framework, which includes direct access to Microsoft's global support organization and engineering expertise.

Only Microsoft Ireland qualifies as the original equipment manufacturer and sole provider of Microsoft Unified Enterprise Support services. No competitive bidding is possible as confirmed by Microsoft's sole-provider letter. Supplier is international (not on National Treasury CSD).

The tender is for a sole source procurement of Microsoft Unified Enterprise Support from Microsoft Ireland for 12 months.

• Scope includes:
• 24x7 organization-wide technical support and problem resolution for Microsoft technologies.
• Reactive support with defined response times for all Severity incidents.
• Escalation management for critical outages and degraded services.
• On-demand IT health assessments, setup and configuration services.
• Azure cloud assistance and billing support.
• Dedicated Customer Success Account Manager (CSAM) for service delivery and strategic guidance.
• Advisory support from Microsoft experts.
• Access to technical training, videos, labs, learning paths, and webcasts.
• Enterprise online support portal (Services Hub).
• Designated Engineering support for Dynamics 365 Finance & Supply Chain Management (40 hours).
• Enhanced Designated Engineering support for Modern Security Operations (200 hours).
• Intune Optimization engagement (5-day proactive program).
• Azure Cost Optimization WorkshopPLUS engagement (2-day workshop).
• Aim: Improve system availability, reliability, and operational resilience through proactive health assessments and risk management.

Estimated contract value is R 1,504,432.48 (VAT Excl.) for 12 months.

• Total cost projection in US Dollars is $92,714.54.
• Exchange rate used: 16.23.

No specific compliance requirements for bidders are stated.

• Note: Microsoft Ireland is an international supplier and is not registered on the National Treasury Central Supplier Database (CSD).

• This is a request for approval of a sole-source procurement process.
• Purpose: To procure Microsoft Unified Enterprise Support directly from Microsoft Ireland for 12 months.
• Background: Sasria's existing Microsoft Azure support is limited to reactive, Azure-specific break-fix incidents. This new service provides proactive, organisation-wide support covering the full Microsoft estate (Azure, Microsoft 365, Security, Data platforms, on-premises).
• Motivation: Microsoft Ireland is the Original Equipment Manufacturer (OEM) and sole provider of the incorporated Microsoft Unified Enterprise Support service; it cannot be sourced from local partners.

• Contact for the organisation: Tel +27 11 214 0800 | 086 172 7742 | Fax +27 11 447 8630 | 086 172 7329.
• Address: 36 Fricker Road, Illovo 2196 | PO Box 653367, Benmore 2010.
• Email: [email protected].
• Website: www.sasria.co.za.

Only Microsoft Ireland qualifies as the original equipment manufacturer and sole provider of Microsoft Unified Enterprise Support services. Local Microsoft partners cannot provide this incorporated service.

• Service: Microsoft Unified Enterprise Support for a 12-month period.
• Scope includes:

• 24x7 organisation-wide technical support and problem resolution for Microsoft technologies.
• Reactive support with defined response times for all Severity incidents.
• Escalation management for critical business system outages.
• On-demand IT health assessments, setup, and configuration services.
• Azure cloud assistance and billing support.
• Dedicated Customer Success Account Manager (CSAM) for service delivery and strategic guidance.
• Advisory support from Microsoft experts.
• Access to technical training, videos, labs, learning paths, and webcasts.
• Enterprise online support portal (Services Hub).
• Designated Engineering support for Dynamics 365 Finance & Supply Chain Management (40 hours).
• Enhanced Designated Engineering support for Modern Security Operations (200 hours).
• Intune Optimization engagement (5-day proactive operations program).
• Azure Cost Optimization WorkshopPLUS engagement (2-day workshop).
• Improved system availability, reliability, and operational resilience through proactive health assessments and risk management.

• Estimated budget: R1,600,000.00 for the 12-month service.

• Closing date: 6 July 2026.
• Contract duration: 12 months, effective from date of signature.
• Existing Microsoft Customer Agreement (MCA) valid from 1 August 2025 to 31 July 2027.

• Prepared by: Nqobile Sibisi (Buyer).
• Supported by: Teboho Dlamini (IT Infrastructure Manager).
• Endorsed by: Priscilla Kobe (Senior Manager: Enterprise Resourcing).
• Recommended by: Tebogo Ledwaba (Head of Procurement (Acting)).
• Email correspondence regarding sole source clarification is attached as Annexure A.

• Annexure A: CFO Approval.
• Annexure B: Sole Source Letter.
• Annexure C: Quotation/Proposal.

Only Microsoft Ireland is eligible as the sole provider of the Microsoft Unified Enterprise Support service. The justification is that accredited local Microsoft partners cannot provide this incorporated support service, which requires direct access to Microsoft's global support organization and engineering expertise. A letter from Microsoft confirming its sole-provider status is referenced as an attachment.

• Service: Microsoft Unified Enterprise Support for 12 months.
• Scope includes:

• 24x7 organization-wide technical support and problem resolution for Microsoft technologies.
• Reactive support with defined response times for all Severity incidents.
• Escalation management for critical business system outages.
• On-demand IT health assessments, setup, and configuration services.
• Azure cloud assistance and billing support.
• Dedicated Customer Success Account Manager (CSAM).
• Advisory support from Microsoft experts.
• Access to technical training, videos, labs, learning paths, and webcasts.
• Enterprise online support portal (Services Hub).
• Designated Engineering support for Dynamics 365 Finance & Supply Chain Management (40 hours).
• Enhanced Designated Engineering support for Modern Security Operations (200 hours).
• Intune Optimization engagement (5-day proactive operations program).
• Azure Cost Optimization WorkshopPLUS engagement (2-day workshop).
• Improved system availability, reliability, and operational resilience through proactive health assessments and risk management.

• Background: Sasria currently uses Azure Standard Support, which is limited to Azure-specific break-fix support and lacks proactive, organization-wide coverage.

• Procurement method: Sole source approach to Microsoft Ireland.
• Purpose: Approve deviation from competitive procurement to authorize sole-source procurement for Microsoft Unified Enterprise Support.

• Estimated contract value (VAT Excl.): R 1,504,432.48 for 12 months.
• Cost projection: $92,714.54 (exchange rate 16.23).
• Final quotation to confirm amounts.

• Estimated contract value (VAT Excl.): R 1,504,432.48 for 12 months.
• Total cost projection: $92,714.54 (using exchange rate of 16.23).
• Final quotation to confirm exact amounts.

• Microsoft Ireland is an international supplier and not registered on the National Treasury Central Supplier Database (CSD).
• Tax compliance: N/A (international supplier).
• Black shareholding: International supplier (not applicable).
• Declaration of interest: N/A.

• Contract duration: 12 months, effective from date of signature.
• Scope includes 24x7 support, reactive support with defined response times, escalation management, health assessments, Azure assistance, dedicated CSAM, advisory support, training access, support portal, and engineering support for Dynamics 365 and Security Operations.
• Service aims to improve system availability, reliability, and operational resilience.

• Signatories declare no interest in bidders that may raise a conflict of interest.

• Microsoft Ireland is the original equipment manufacturer (OEM) and sole provider of Microsoft Unified Enterprise Support.
• Service is delivered directly by Microsoft and cannot be provided by local partners.
• Microsoft has provided a letter confirming it is the sole provider.

• Evaluation will determine whether services delivered measurable value to support operations, security posture, and overall Microsoft technology environment.
• If benefits confirmed, budget will be allocated for continuation beyond 12 months.

• Provision of Microsoft Unified Enterprise Support over a 12-month period, effective on contract signature.
• Background: Sasria has an existing Microsoft Customer Agreement (MCA) valid from 1 August 2025 to 31 July 2027.
• The Microsoft footprint is expanding, increasing dependency on Microsoft platforms for operational availability, resilience, data protection, and cyber security.
• The support model covers Sasria’s full Microsoft estate, including Azure, Microsoft 365, Dynamics 365, Security, and on-premises technologies.
• The proposed sole-source procurement aims to minimise downtime, reduce support backlog, drive cloud adoption, strengthen cybersecurity, and improve system health.

• Contract start date: 1 August 2025.
• Contract end date: 31 July 2027 (for the existing Microsoft Customer Agreement).
• The Unified Enterprise Support service is for a period of 12 months, effective on the date of contract signature.

• General enquiries: Email [email protected], Phone +27 11 214 0800 or 086 172 7742.
• Address: 36 Fricker Road, Illovo 2196, PO Box 653367, Benmore 2010.
• Key personnel mentioned: Teboho Dlamini (Infrastructure Manager), Priscilla Kobe (SM Applications), Tebogo Ledwaba (Head of Procurement - Acting), Dirk Kunz (CFO).

• The supplier (Microsoft Ireland) will be requested to submit the required proposal/quotation to Procurement.
• This is a sole-source procurement process, meaning only Microsoft Ireland is being approached.

Not applicable to external applicants. The internal eligibility is based on the Sasria Delegation of Authority (DoA) Policy, which authorizes the CFO to approve deviations from competitive processes for sole-source procurements. The final contract award is subject to further governance approval per the DoA.

• Service: Microsoft Unified Enterprise Support for a 12-month period.
• Scope includes:

• 24x7 organization-wide technical support and problem resolution for Microsoft technologies.
• Reactive support with defined response times for all Severity incidents.
• Escalation management for critical outages.
• On-demand IT health assessments, setup, and configuration services.
• Azure cloud assistance and billing support.
• Dedicated Customer Success Account Manager (CSAM).
• Advisory support from Microsoft experts.
• Access to technical training, on-demand videos, labs, learning paths, and webcasts.
• Enterprise online support portal (Services Hub).
• Designated Engineering support for Dynamics 365 Finance & Supply Chain Management (40 hours).
• Enhanced Designated Engineering support for Modern Security Operations (200 hours).
• Intune Optimization engagement (5-day program).
• Azure Cost Optimization WorkshopPLUS (2-day workshop).

• Aims to improve system availability, reliability, and operational resilience.

• Procurement method: Sole-source approach directly to Microsoft Ireland.
• Process: The supplier will be requested to submit a proposal/quotation to Procurement.
• Authority: The CFO is authorised to approve deviations from competitive procurement under the Sasria Delegation of Authority (DoA) Policy.
• Final contract award subject to approval by appropriate governance structures.

• Estimated budget: R1,600,000.00 to cover the service costs.

• This is a sole-source procurement justified because Microsoft Ireland is the original equipment manufacturer (OEM) and sole provider of the incorporated Microsoft Unified Enterprise Support service.
• The service cannot be competitively sourced from local partners.

• Contract period: 12 months for Unified Enterprise Support, effective on signature.
• Scope includes comprehensive support services: 24x7 technical support, reactive support with response times, escalation management, IT health assessments, Azure assistance, dedicated CSAM, advisory support, training access, online portal, and specialised engineering support.
• Aims to strengthen risk identification, improve system reliability, enhance security posture, and align support with expanding operational needs.

• Microsoft Ireland is the original equipment manufacturer (OEM) and sole provider of Microsoft Unified Enterprise Support.
• Local partners cannot provide this incorporated Microsoft support service; it must be procured directly from Microsoft Ireland.

• Evaluation will assess whether the services deliver measurable value to support operations, security posture, and the overall Microsoft technology environment.
• Continuation beyond 12 months depends on confirmation of expected operational and security benefits.

• This is a CSD registration summary report for Microsoft Ireland Operations Limited.
• The supplier is a foreign company providing software services.
• The organ of state must obtain supporting documentation to verify the supplier's identity and legitimacy.

• Closing date: 02 Jul 2026 at 05:35.

• Administration contact: Simphiwe Khumalo.
• Email: [email protected].
• Telephone: 011 361 8961.
• Cellphone: 079 413 1186.
• Physical address: ATRIUM BUILDING BLOCK B, CARMENHALL RD, SANDYFORD INDUSTRIAL ESTATE 185008, DUBLIN 18, Ireland.
• Report ran by email: [email protected].

Eligibility is limited to Microsoft Ireland Operations Limited as a sole source provider. The supplier must: be a registered foreign company; have an active CSD profile; be tax compliant; provide a verifiable bank account; and not be a restricted supplier or have restricted directors.

• The tender is for a sole source procurement of unified enterprise support from Microsoft Ireland.
• The supplier is identified as a foreign company (Microsoft Ireland Operations Limited) with registration number 256796.
• Supplier is active and originates from Ireland.
• Commodity family: Software.

• Supplier is a foreign company; CSD cannot electronically verify identity, bank, or tax details. The organ of state must manually verify all supporting documentation.
• Tax status: Compliant, VAT vendor (VAT number 4060177898), registered with SARS, Tax Compliance Status PIN provided.
• B-BBEE: No certificate issued (status N/A).
• Bank account: International account with Citibank London, account number 3090841, manual verification required.
• Directors: No restricted directors reported; government employee status to be confirmed.
• Demographic information: Gender demographics available; youth, military veteran, and disabilities demographics not available.

• Gender demographics are available.
• Youth demographics are not available.
• Military veteran and disabilities demographics are not available.

• CSD cannot electronically verify the identity of suppliers other than South African individuals/sole proprietors or CIPC-registered companies.
• The organ of state's supply chain practitioner is responsible for obtaining supporting documentation to verify the supplier's identity and legitimacy.

• Supplier number: MAAA0111819.
• Foreign company registration number: 256796.
• Identification type: Foreign Company Registration Number.
• Government employee status of directors: To be confirmed by the organ of state.
• Bank verification: Manual verification required; practitioner must verify bank account belongs to supplier.
• Bank details: International account at Citibank London, account number 3090841.
• Tax verification: Manual verification required; practitioner must verify tax reference numbers belong to supplier.
• Tax details: VAT vendor, VAT number 4060177898, tax compliant.
• Commodity: Software.
• CSD does not auto-verify foreign registration, bank, tax, B-BBEE, or demographic info; manual verification required.
• Refer to CSD FAQ for help on bank failures, tax status differences, and government employee verification.
• Restricted supplier/director definitions and listings are available on CSD.