12-Month accredited training provider for negotiation, customer service and leadership skills — western cape

Closing date: 23 November 2026 at 12:00.

Compulsory briefing session: 13 November 2026 at 10:00, Cape Town Station, 1st floor boardroom, GCEO Boardroom, Tower block building. Attendance is compulsory; no late comers are allowed. Respondents provide their own transportation and accommodation.

Bid validity: 60 working days from the closing date.

Enquiries — bidding procedure

• Contact: Tandokazi Nogqala
• Telephone: 021 818 7556
• Email: [email protected]

Complaints

• Email: [email protected]

Submission address

PRASA Tender Drop Off Office

3 Old Marine Drive

Cape Town

Submission method and address

• Method: deposit in the bid box at PRASA Tender Drop Off Office, 3 Old Marine Drive, Cape Town.
• Format: sealed envelope; proposals must reach PRASA before the closing hour on the closing date.
• Official forms: bids must be submitted on the official forms provided and must not be re-typed.
• Late bids: bids received after the closing time will not be accepted.
• Changes after closing: changes to a quotation will not be considered after the closing date and time.
• Canvassing: any attempt to canvass an SCM officer or PRASA employee between closing and award leads to disqualification.

Returnable forms — all must be completed, signed and submitted with the quotation

• SBD 1 (Invitation to Bid): records bidder and contact details and forms the signed offer cover page.
• SBD 4 (Bidder's Disclosure): discloses state employment, relationships and interests, and certifies independent bid determination; a false declaration disqualifies the bid.
• SBD 6.1 (Preference Points Claim Form): claims preference points for specific goals under the 80/20 system.

Mandatory returnable documents (omission disqualifies at closing)

• Price Schedule (Section 10) and price in words (Section 4), submitted strictly in the prescribed format.
• Proof of training accreditation with the relevant body.
• Certificate of attendance at the compulsory briefing, with the bidder reflected on the Compulsory Briefing Session Attendance Register.

Other mandatory documents (PRASA may request within three working days at pre-award; failure to provide disqualifies)

• Valid Letter of Good Standing (COIDA).
• Valid SARS PIN.
• CSD supplier registration number.
• Completion of all RFQ documentation, including all declarations.
• Signed closing/submission register at the PRASA Tender Drop Off Office on submission.
• Proof of bank account (letter issued by the bank).
• Company registration documents (Certificate of Incorporation).
• Certified copies of ID documents of the owners.
• Proof of experience: minimum of three appointment letters and reference letters, each aligned with similar training required.

Evaluation stages

• Stage 1: compliance — Stage 1A mandatory requirements, Stage 1B other mandatory requirements, Stage 1C documents required for scoring.
• Stage 2: price and specific goals.

Scoring split

• Price: 80 points.
• Specific goals: 20 points.
• Total: 100 points.

Preference point system: 80/20.

Price formula: PS = 80 (1 − (Pt − Pmin) / Pmin), where Pt is the tender price and Pmin is the lowest acceptable tender price.

Specific goals and points

• B-BBEE contributor status of at least level 2: 10 points. Evidence: B-BBEE Certificate or affidavit.
• 51% Black Youth owned: 10 points. Evidence: certified copies of ID documents of the owners.

Stage 1C scoring documents (not disqualifying if omitted, but the criterion scores zero)

• Certified copy of ID documents of the owners.
• B-BBEE Certificate or affidavit.

Disqualification

• Failure to submit any Stage 1A mandatory document at closing.
• Failure to provide a Stage 1B document within three working days when requested at pre-award.
• Late submission or submission at the incorrect venue.
• Bidders in the service of the state, companies with directors in the service of the state, and restricted suppliers are excluded.

Procurement: appointment of a qualified and experienced accredited training service provider for PRASA INTERSITE (Western Cape Region) employees.

Contract period: 12 months.

Training courses

• Negotiations Skills: 2 days, 20 delegates.
• Customer Service Training: 2 days, 20 delegates.
• Leadership Training: 3 days, 8 delegates.

Delivery method: instructor-led training delivered physically, with practicals, assessments and support where applicable.

Venue: practical training venue in Cape Town (Cape Town metro) provided by the service provider.

Facilitators: accredited facilitators registered as assessors/moderators; experienced and certified facilitators for each course.

Materials and administration: official training material and manuals for all delegates; attendance registers and progress reports; certificates of completion after successful training; training schedules agreed with PRASA and aligned with operational requirements; refreshments provided during training.

The service provider must indicate the number of days on each training course.

Target audience: PRASA INTERSITE employees.

Training approach

• Negotiations Skills: interpersonal, intergroup and structural conflict resolution; preparation, research, personality types, breaking deadlocks and relationship building after negotiations; includes lease negotiation principles and tactics.
• Customer Service Training: professional face-to-face and telephone service; communication with stakeholders; handling difficult customers; telephone etiquette.
• Leadership Training: leadership versus management; communication, emotional intelligence and conflict resolution; evaluating the impact of leadership techniques.
• Delivery: instructor-led sessions physically, with practicals, exercises and assessments; schedules agreed with PRASA and aligned with operational requirements.

Bidder experience

• Proof of experience: minimum of three appointment letters and reference letters, each aligned with similar training required.
• Proof of training accreditation with the relevant body.

Key personnel

• Accredited facilitators registered as assessors/moderators.
• Experienced and certified facilitators for each course.
• Facilitators deliver instructor-led training physically.

Pricing schedule: Section 10 — Pricing Schedule: Training Services.

• Prices in South African Rand, inclusive of all applicable taxes; firm price offer.
• Cost breakdown indicated; price escalation basis and formula indicated.
• Items: Negotiating Skills — 2 days, quantity 20; Customer Service Training — 2 days, quantity 20; Leadership Training — 3 days, quantity 8.
• VAT: 15%.
• Delivery period: to be completed by the service provider (working days from date of order).
• Deviation from the prescribed pricing schedule may render the bid non-responsive.

Pricing format

• Prices quoted in South African Rand, inclusive of all applicable taxes.
• Price offer is firm.
• Complete the Pricing Schedule (Section 10) strictly in the prescribed format; deviation may render the bid non-responsive.
• Cost breakdown must be indicated.
• Price escalation basis and formula must be indicated.
• Discounts are considered only at final evaluation on an unconditional basis.

Pricing schedule items

• Negotiating Skills: 2 days, quantity 20.
• Customer Service Training: 2 days, quantity 20.
• Leadership Training: 3 days, quantity 8.
• VAT: 15%.

Payment terms: PRASA pays within 30 days of receipt of the supplier's correct tax invoice.

Proof of bank account: letter issued by the bank required.

Market-related price: if the highest scoring bidder's price is not market related, PRASA may negotiate with the highest, then second, then third scoring bidder, and must cancel the RFQ if no market-related price is agreed.

CSD registration: bidders must be registered on the National Treasury Central Supplier Database (CSD); business may not be awarded to a bidder who has not registered. Foreign suppliers with no local registered entity are exempt from CSD registration.

Tax compliance: valid SARS PIN or printed TCS certificate must be submitted; each party in a consortium, joint venture or sub-contracting arrangement must submit a separate TCS certificate, PIN or CSD number. No bids from persons in the service of the state, companies with directors who are state employees, or close corporations with members who are state employees.

Company registration: Certificate of Incorporation required.

Occupational health and safety: valid Letter of Good Standing (COIDA) required.

B-BBEE: B-BBEE contributor status of at least level 2 required to claim 10 specific-goal points; evidence: B-BBEE Certificate or affidavit.

Black youth ownership: 51% Black Youth owned claims 10 points; evidence: certified copies of ID documents of the owners.

Experience: minimum of three appointment letters and reference letters, each aligned with similar training required.

Accreditation: proof of training accreditation with the relevant body required.

Briefing: certificate of attendance at the compulsory briefing and entry on the attendance register required.

Forms: SBD 1, SBD 4 and SBD 6.1 must be completed and signed.

Contract basis: PRASA General Conditions of Purchase apply; PRASA Legal Counsel reviews proposed contractual terms before award.

Warranty: items remain free from defects for one year from acceptance unless another period is stated in the order; for services, the supplier corrects non-conformances as indicated by PRASA.

Indemnity: the supplier indemnifies PRASA against claims arising from negligence, infringement of rights, breach of statutory duty, or defective design, materials or workmanship.

Subcontracting: only with PRASA's prior approval; the successful bidder remains liable for performance.

Governing law: law of the Republic of South Africa; non-exclusive jurisdiction of South African courts.

Award and cancellation: PRASA may award to the highest scoring bidder unless objective criteria justify otherwise; if the preferred bidder fails to sign or commence within a reasonable period, PRASA may award to the next highest ranked bidder; contracts based on incorrect information may be cancelled.

Stage 1A — mandatory requirements (automatic disqualification if not submitted)

• Price Schedule (Section 10) and price in words (Section 4), in the prescribed format.
• Proof of training accreditation with the relevant body.
• Certificate of attendance at the compulsory briefing, with the bidder on the attendance register.

Stage 1B — other mandatory (PRASA may request within three working days at pre-award; failure disqualifies)

• Valid Letter of Good Standing (COIDA).
• Valid SARS PIN.
• CSD supplier registration number.
• All RFQ documentation completed, including all declarations.
• Signed closing/submission register at PRASA Tender Drop Off Office on submission.
• Proof of bank account (bank letter).
• Company registration documents (Certificate of Incorporation).
• Certified copies of ID documents of the owners.
• Proof of experience: minimum three appointment letters and reference letters aligned with similar training.

Stage 1C — documents for scoring (omission scores zero, not disqualification)

• Certified copy of ID documents of the owners.
• B-BBEE Certificate or affidavit.

Stage 2 — price and specific goals (80/20 system)

• Price: 80 points.
• Specific goals: 20 points (B-BBEE level 2 or better: 10 points; 51% Black Youth owned: 10 points).
• Total: 100 points.