Front office administration training for brand south africa employee

• Closing date: 29 July 2026.
• Closing time: 16H00.
• No other dates (briefings, site visits, clarification deadlines) are specified.

• For technical information: Email [email protected] or call 011 483 0122.
• For supply chain matters: Email [email protected] or call 011 483 0122.
• General enquiries: Email [email protected] or call +27 11 712 5000.
• Physical address: 103 Central Street, Houghton, Gauteng, South Africa. Postal: PO Box 87168, Houghton, 2041.

• Submit proposals by email to [email protected] by 29 July 2026 at 16H00.
• Failure to submit these documents will lead to disqualification:

• SARS Pin Number/Tax Clearance Certificate.
• National Treasury Central Supplier Database Report.
• Completed and signed SBD forms.
• Completed and signed POPIA form.
• Quotation on company letterhead.

• All proposals and subsequent information will not be returned.
• Brand South Africa reserves the right to extend the closing date under exceptional circumstances.
• The price quoted must be valid for at least 90 days.

Bidder must provide proof of 5 years' experience in front office administration training via a reference letter on client letterhead. Mandatory submission documents include: SARS Tax Clearance Certificate, National Treasury Central Supplier Database Report, completed and signed SBD forms, signed POPIA consent, and quotation on company letterhead. Failure to submit these leads to disqualification. Specific Goals points are claimed via SBD 6.1 form, supported by a CSD report and B-BBEE certificate or Sworn Affidavit.

• Scope: Provide front office administration training for one Brand South Africa employee.
• Course must equip professionals with skills for exceptional customer service and streamlined workplace operations.
• Course outline must include:

• Professional reception techniques.
• Effective communication (telephone, switchboard, email).
• Administration and organization (diary, meetings, filing).
• Customer service excellence (managing queries and difficult clients).
• Technology proficiency (MS Office Suite, booking/CRM systems).
• Office procedures and safety (health, safety, security, access control).
• Time and task management.
• Corporate focus (marketing, internal communication, administrative support).

• Deliverables:

• Course conducted online or in-person.
• Duration: 2-3 days.
• One delegate.
• Accredited NQF certificate issued upon completion.

• Payment will be made based on completed milestones/deliverables as per an agreed project implementation plan.
• Invoices must be substantiated for work done to Brand South Africa's satisfaction.

• Bidders must have 5 years’ experience in providing front office administration training.
• Proof required: a reference letter on client letterhead detailing services offered.
• The training aims to equip professionals with customer service and operational skills.

• Complete the pricing schedule (SBD 3) for 'Front Office Administration Training' for one attendee.
• Provide total price (VAT inclusive) and detailed cost breakdown on company letterhead.
• Line prices are VAT excluding.
• Also complete SBD 4 Bidder’s Disclosure declaration, disclosing any state employment, relationships with procuring institution, or interests in other enterprises.

• Complete the pricing schedule (SBD 3) as part of the tender submission.
• Pricing must align with the scope of work.
• Line prices are VAT excluding; total price is VAT inclusive.
• Provide a detailed cost breakdown on company letterhead.
• Payment terms:

• Brand South Africa will pay within 30 days upon presentation of a substantiated invoice for satisfactory work.
• Payments based on completed milestones/deliverables per an agreed project implementation plan.

• Mandatory documents (failure to submit leads to disqualification):

• SARS Pin Number/Tax Clearance Certificate.
• National Treasury Central Supplier Database (CSD) Report.
• Completed and signed SBD forms.
• Completed and signed POPIA form.
• Quotation on company letterhead.

• For preference points: Submit CSD report and certified B-BBEE certificate or Sworn Affidavit via SBD 6.1.
• Bidders must provide proof of 5 years’ experience via a reference letter on client letterhead.
• Bidders must complete SBD 4 Bidder’s Disclosure declaration.
• The successful bidder must work under Brand South Africa supervision and adhere to its Code of Conduct.

• The training course outline includes a module on office procedures and safety, covering health and safety regulations and security measures like access control.

• Brand South Africa reserves the right to make changes to the RFQ, communicated to respondents.
• All submissions are confidential.
• No correspondence about submissions will be entered into.
• Brand South Africa is not obligated to accept any proposal and may proceed differently or not appoint any bidder.
• The adjudication process does not constitute a commitment.
• Bidders bear all preparation costs.
• Brand South Africa may validate claims in the proposal.

• Evaluation uses the 80/20 preference points system (Price 80, Specific Goals 20).
• Specific goals points claimed via SBD 6.1 with proof (CSD report and B-BBEE certificate or Sworn Affidavit).
• The 80/20 system applies to requirements up to R50 million; 90/10 for above R50 million. The applicable system will be determined by the lowest acceptable tender.
• Failure to provide proof for specific goals results in zero points.