Supply and delivery of lines and servitudes production equipment (category 4 quality requirements)

The document is a method statement template for suppliers to Eskom. It provides a structured format for bidders to describe their approach to the scope of work, objectives, leadership, customer focus, communication, competency, infrastructure, risk management, data analysis, and relationship management. The template is not the tender specification; it is a tool for bidders to present their method statement.

The document is a method statement template, not the tender itself. It does not state submission method, address, closing time, or returnable forms. Bidders must obtain the full tender document for submission instructions.

The template requires the bidder to provide a method statement with a title, the compiler's designation and contact number, and details of the tender/RFQ number, client division, and reference area/activity. The method statement must address the scope of work, objectives, leadership, customer focus, communication, competency, infrastructure, risk management, data analysis, and relationship management.

The template requires bidders to describe how non-conformances or substandard work during delivery will be managed, and how risks will be identified and mitigated.

The template asks bidders to specify the infrastructure required to deliver the scope of work and the personal protective equipment (PPE) needed for execution.

The template asks bidders to list any statutory or regulatory requirements relevant to the scope of work outputs and to highlight mitigation measures.

The template includes a section on protection of client property, including material, tools, premises, intellectual property, and personal data. It asks how access to intellectual property or confidential data is limited after contract completion. It also asks for a list of tools and equipment required to deliver the scope of work.

Returnable document

• Method Statement (Eskom template, Rev 3): a completed statement covering scope of work, objectives, leadership, customer focus, communication, competency and training, infrastructure and PPE, protection of client property and data, tools and equipment, statutory and regulatory requirements, risk management, data analysis, and supplier relationship management.

Submission format

• The method statement must be compiled by a named supplier representative, with designation, contact number and date recorded.
• The client division, cluster, operating or business unit and the tender/RFQ or contract number must be identified on the statement.
• Each activity must be described in detail, with the relevant reference document or procedure and the responsible area, department or discipline noted.

Scope of work

• Supply and delivery of production equipment, as described in the Works Information of the NEC contract document for this tender.

Method statement content required

• Scope of work: outline the scope as detailed in the Works Information.
• Objectives: list two to three specific, measurable, achievable, realistic and time-bound objectives linked to the scope outputs.
• Leadership: describe how the organisation's mission, vision, strategy, policies and processes are communicated, and its shared values.
• Customer focus: explain how customer needs are identified and communicated to affected personnel.
• Communication: describe how client requirements are determined, how complaints, questions and feedback are captured, and how delivery issues such as transport, user training, installation, warranties and repairs are handled.
• Competency and people: set out the skills, training and authority needed, any accreditation required, and any industry requirements governing the products or services.
• Infrastructure and property: list the infrastructure and PPE required, and explain how client property, intellectual property and personal data are protected and access limited after contract completion.
• Tools and equipment: list the tools, equipment and any testing or measurement required, and identify statutory and regulatory requirements with mitigation measures.
• Risk management: list delivery risks and mitigation actions, and explain how non-conformances or substandard work are handled.
• Improvement: explain how process gaps are identified and how a risk and opportunity register is maintained and reviewed.
• Data and analysis: describe how customer satisfaction, product conformity, external provider performance and rework or scrapping are monitored.
• Relationship management: state whether services or products are sourced externally and, if so, the supplier selection, evaluation and performance monitoring process.

The tender is for the supply and delivery of production equipment. The quality requirements are detailed in the Supplier Contract Quality Requirements Specification (Ref 240-105658000) and the tender quality requirements (Ref 240-105658000 or 240-51544462). Bidders must select the applicable category on the Cover tab and submit the corresponding quality documentation.

Returnable documents

• Category selection: mark exactly one category on the Cover tab; selecting more than one produces an error.
• Form A: completed and signed.
• Category 1: Form A, ISO certificate, internal and external management system audit reports (with nonconformity, correction and/or corrective action reports), draft CQP and IPT per the scope of work (Ref ISO 10005), and information on defined roles, responsibilities and authorities.
• Category 2: Form A, implemented Quality Management System, internal management system audit report, draft CQP and IPT, and roles/responsibilities information.
• Category 3: Form A, implemented Quality Management System, internal management system audit report, draft CQP and IPT, and roles/responsibilities information.
• Category 4: Form A, method statement based on the scope of work, roles/responsibilities information, quality objectives and quality policy.
• Submission format: save the completed template as PDF and sign, or sign and lock the sheet before sending to the buyer.

Quality evaluation is weighted across five sections:

• Section A (Quality Management System Requirements ISO 9001:2015): 25%
• Section B (Evidence of QMS in operation): 25%
• Section C (Contract Quality Plan Requirements): 20%
• Section D (Quality Control Plan Requirements): 20%
• Section E (User-defined additional requirements and miscellaneous): 10%

Section A scoring options:

• Option 1: valid ISO 9001 certification by an accredited body, covering product/service scoping, approved certification authority, recognised international accreditation, and certificate validity.
• Option 2: evidence of QMS in operation, including QMS manual or quality method statement, quality policy approved by top management, quality objectives approved by top management, and records required by ISO 9001.

Section B scoring indicators:

• Documented information for defined roles, responsibilities and authorities (organisation chart and responsibility matrix including quality management function).
• Documented information for control of externally provided processes, products and services, including criteria for evaluation, selection, monitoring and re-evaluation of external providers.
• Latest internal management system audit report with nonconformity, correction and/or corrective action reports.
• Latest certification management system audit report not older than 12 months, with nonconformity, correction and/or corrective action reports.
• Records of management review meetings (minutes, attendance registers).

Section C: draft Contract Quality Plan specific to the scope of work (Ref ISO 10005).

Section D: Quality Control Plan / checklist / Inspection and Test Plan (ITP) as per scope of work (Ref ISO 10005 and 240-105658000), including an example of an ITP or QCP on similar or previous work.

Section E: Form A completed and signed, plus any additional requirements per the scope of work or specification.

Supply and delivery of production equipment. The quality requirements are defined in the Supplier Contract Quality Requirements Specification (Ref 240-105658000) and the tender quality requirements (Ref 240-105658000 or 240-51544462). Bidders must submit quality documentation as set out in the evaluation criteria, including a draft Contract Quality Plan and a Quality Control Plan/ITP specific to the scope of work.

Bidders must complete and sign Form A. Depending on the selected category, bidders must provide:

• ISO 9001 certificate or evidence of a Quality Management System in operation.
• Internal and/or external management system audit reports with nonconformity, correction and/or corrective action reports.
• Draft Contract Quality Plan (Ref ISO 10005).
• Quality Control Plan / Inspection and Test Plan (ITP) as per scope of work.
• Information on defined roles, responsibilities and authorities.
• Quality objectives and quality policy (Category 4).
• Method statement based on the scope of work (Category 4).

NTCSA SOC Ltd invites tenders for the supply and delivery of production equipment for Lines & Servitude, as a once-off purchase.

• The enquiry documents are issued free of charge.
• The full scope is set out in the Scope of Work.
• The tender is for the whole contract.
• Alternative tenders are not allowed.

Closing date: 23 November 2026 at 10:00.

Clarification meeting (non-compulsory): 10 November 2026 at 10:00 via Microsoft Teams.

• Meeting ID: 372 497 399 943 664
• Passcode: Ka6ny6Fb
• Dial-in: +27 21 834 0825, phone conference ID 321 560 81#
• Bidders must confirm attendance with the NTCSA Representative, giving the name, position and contact details of each attendee.

Clarification queries deadline: 10 working days before the tender closing deadline.

Tender validity period: 120 days from the closing date and time.

Tender issue date: 29 October 2026.

NTCSA Representative

• Name: Nokwabelwa Khanyile
• Telephone: 011 800 6232
• Email: [email protected]

First escalation — Procurement Manager

• Name: Busi Mtungwa
• Email: [email protected]

Second escalation — Middle Manager

• Name: Esther Seshabela
• Email: [email protected]

Submission

• Method: electronic upload via the NTCSA Tender Bulletin on the Eskom e-tendering platform.

Enquiries

• All queries and clarifications must be in writing to the NTCSA Representative.
• Bidders must not contact any other NTCSA employee about this tender.

Submission method: electronic upload via the NTCSA Tender Bulletin on the Eskom e-tendering platform.

• Upload folders: Technical, Commercial, Financial and Other.
• All documents in PDF; the price list must be submitted in both PDF and Excel.
• Maximum size per document: 500 MB; total submission limit: 4 GB.
• No ZIP or compressed files; no hard copies accepted.
• The submission status must show as complete.
• If a bid is resubmitted, only the latest version is considered; earlier versions are void.

Returnable documents — disqualifiable if not fully completed, signed and submitted by closing:

• Annexure A (Authorisation Form): confirms the signatory is empowered to bind the bidder.
• Annexure B (Acknowledgement Form): confirms acceptance of the tender terms.
• Annexure C (Tenderer's Particulars): provides the bidder's company details.
• Annexure D (Integrity Declaration Form): commits the bidder to the Supplier Integrity Pact.
• Annexure H (SBD 1 Invitation to Bid): the formal offer, completed by all bidders.
• Annexure I (SBD 6.1 Preference Points Claim Form): claims B-BBEE preference points under the PPPFA 2022 regulations.
• Annexure G1 (SBD 6.2 Declaration Certificate for Local Production and Content): declares local content where designated materials apply; Annexures G2 to G4 are required as supporting evidence.
• E-tendering Help Manual acknowledgement form.

Returnable documents — non-disqualifiable at closing, but a 5-working-day remedy applies:

• Annexure J (SBD 4 Bidders Disclosure): discloses any interest of directors or shareholders in the state or the employer.

Returnable documents required at closing for evaluation — late or incomplete submission scores zero:

• Specific Goals evidence.
• Employment Equity Act compliance proof (designated employers only).
• Tax Evaluation questionnaire (services contracts only).

Other documents to submit:

• Proof of valid CSD registration (CSD number or CSD report).
• Tax clearance certificate or SARS e-filing PIN, unless the bidder is a foreign supplier with no South African footprint.
• COIDA certificate of good standing or proof of application (South African bidders).
• Quality documents: Cat 4 returnable list, method statement template, Form A Cat 4.
• SHE tender evaluation template and any other safety or quality documents required by the scope.
• For joint ventures: letter of intent or JV agreement showing rights, obligations and profit-sharing ratios; confirmation that the JV operates as a single incorporated entity; confirmation of a single JV bank account.
• Functionality/technical documents required for scoring.

Disqualification risks:

• Any disqualifiable returnable missing, incomplete or unsigned at closing.
• A non-disqualifiable returnable not remedied within 5 working days of a written request.
• Late upload or failure to upload documents.
• Submission of more than one tender, whether individually or as a JV partner.
• Tender signed by an unauthorised person.
• A JV agreement that does not state joint and several liability.
• Subcontracting 100% of the scope.
• Being on the National Treasury restricted suppliers or tender defaulters list, or flagged for serious misconduct.

Evaluation stages:

1. Eligibility and basic compliance check.
2. Functionality/technical evaluation.
3. Price and specific goals scoring under the 80/20 preference system.
4. Ranking.
5. Contractual requirements assessed after ranking, before award.

Eligibility — bidders are ineligible if:

• They have the nationality of a country on an international sanctions list.
• They submit more than one tender, individually or as a JV partner.
• Their JV agreement does not make the parties jointly and severally liable.
• They have a conflict of interest, such as a common controlling partner or shareholder, or a relationship that gives access to another bidder's information or influence over the employer.
• The tender is signed by an unauthorised person.
• They are restricted by National Treasury or on the Tender Defaulters list.
• They subcontract 100% of the scope.
• They are flagged for serious misconduct, including implication in the Zondo Report or an SIU investigation, breach of the Eskom Supplier Integrity Pact, or listing under PRECCA.

Functionality:

• Criterion: Technical.
• Weighting: 100%.
• Minimum threshold: 85%.
• Bidders below 85% are disqualified.

Price and specific goals:

• Preference point system: 80/20.
• Price: 80 points.
• Specific goals: 20 points.
• Failure to submit specific goals evidence does not disqualify but scores zero for that goal.
• Ranking is by the combined price and specific goals score, highest to lowest.

Price evaluation adjustments:

• Prices are evaluated inclusive of VAT.
• Arithmetic errors are corrected.
• Contingencies in any bill of quantities or activity schedule are excluded.
• Acceptable variations or deviations are adjusted for.
• Net present value comparison may be applied based on the tendered programme, price adjustment factors and exchange rate fluctuations.
• Unconditional discounts are taken into account; conditional discounts are not, but apply at payment.

Contractual requirements (assessed after ranking, before award):

• Proof of CSD registration.
• SHEQ requirements.
• Financial viability through submission of financial statements.
• Security vetting by NTCSA Security Services; NTCSA may decline to award based on the screening result.
• SDL&I undertakings.
• Failure to meet these requirements by the stipulated deadline may render the bid non-responsive.

Other:

• Objective criteria: not applicable.
• Reverse e-auction: not applicable.
• Alternative tenders: not allowed.
• NTCSA may award to a bidder other than the highest scorer if objective criteria justify it.

Scope: supply and delivery of production equipment for Lines & Servitude, as a once-off purchase.

• The full scope is set out in the Scope of Work document.
• The tender is for the whole contract; no partial award.
• Alternative tenders are not allowed.
• Cataloguing may be required after award: delivered materials must be labelled to NTCSA's labelling specifications, and the pricing schedule must include a line item for cataloguing, which NTCSA will pay for.
• Technical/functionality documents must be submitted for scoring against the 100% technical criterion (minimum 85%).

No specific experience or qualification requirements are stated in the document.

• Technical/functionality documents must be submitted for scoring against the 100% technical criterion (minimum 85%).
• Additional documents such as ECSA, SACPCMP, CVs, permits or licences may be required if applicable to the scope of work.

Pricing schedule:

• A pricing schedule or bill of quantities must be completed where not contained in the contract.
• The price list must be submitted in PDF and in Excel.
• Prices must be inclusive of VAT.
• Contingencies in any bill of quantities or activity schedule are excluded from evaluation.
• Arithmetic errors are corrected.
• Unconditional discounts are considered in evaluation; conditional discounts apply only at payment.
• A line item for cataloguing must be included where cataloguing is required; NTCSA will pay for it.
• Failure to submit CPA requirements for local or foreign goods means prices are treated as fixed and firm for the contract duration.

Pricing:

• Prices must be submitted inclusive of VAT.
• The price list must be provided in PDF and in Excel.
• A pricing schedule or bill of quantities must be completed where not contained in the contract.
• Unconditional discounts are considered in evaluation; conditional discounts apply only at payment.

Payment terms:

• Contracts below R50 000 000 including VAT: payment within 30 days of receipt of undisputed invoices.
• Contracts above R50 000 000 including VAT: payment within 60 days of receipt of undisputed invoices.

Security:

• Performance security: not applicable.

Financial viability:

• Audited financial statements for the previous 18 months, or the last year if 18 months are not available.
• For a JV or SPV, audited statements for each participant.
• Start-ups formed within the last 12 months are exempt at bid stage but must provide first-year statements once available if awarded.

Other:

• NTCSA may negotiate with preferred bidders if tendered prices are not market-related.

CSD registration:

• Proof of valid and current CSD registration (CSD number or CSD report) is mandatory for all local bidders and foreign bidders with a South African footprint.

Tax:

• A certified tax clearance certificate is required from foreign bidders with a South African footprint that are not on CSD and have no SARS PIN, and from local bidders that have not provided a SARS e-filing PIN or CSD profile.
• Foreign suppliers with no South African footprint must complete SBD 1 but need not provide tax compliance proof.

B-bbee:

• Preference points are claimed on SBD 6.1 under the PPPFA 2022 regulations.
• Proof of B-BBEE status may be a certificate from an authorised body, a sworn affidavit under the B-BBEE Codes, or another prescribed requirement.

Local content:

• SBD 6.2 (Annexure G1) applies where designated materials are included; Annexures G2 to G4 must then be completed as evidence.
• Failure to submit CPA requirements for local or foreign goods does not disqualify, but prices are then treated as fixed and firm for the contract duration.

Employment Equity:

• Designated employers must provide proof of compliance with the Employment Equity Act, including proof of submission of the Employment Equity report to the Department of Labour.

Safety and quality:

• COIDA certificate of good standing or proof of application (South African bidders).
• Quality returnables: Cat 4 returnable list, method statement template, Form A Cat 4.
• SHE tender evaluation template and any other safety or quality documents required by the scope.

CIDB:

• CIDB registration and grading are not applicable.

Joint ventures:

• JV agreement or letter of intent showing rights, obligations and profit-sharing ratios.
• Confirmation that the JV operates as a single incorporated entity.
• Confirmation of a single JV bank account independent of the individual partners.

Other:

• Bidders or their principals must not be restricted from doing business with NTCSA or state-owned companies.
• Bidders must not be on the National Treasury restricted suppliers or tender defaulters list, or flagged for serious misconduct.

Safety requirements:

• COIDA certificate of good standing or proof of application issued by the Compensation Fund or a licensed compensation insurer (South African bidders only).
• SHE tender evaluation template must be completed.
• Other safety and quality documents as required by the scope of work.

Quality requirements:

• Cat 4 returnable list.
• Method statement template.
• Form A Cat 4.

Security vetting:

• Company screening of the recommended bidder will be conducted by NTCSA Security Services.
• NTCSA may decline to award if the screening result so requires.

Contract conditions:

• The conditions of contract will be the Other (as specified in the contract).
• CIDB Contract Participation Goals and Contract Skills Development Goals are not applicable.

Payment terms:

• Contracts below R50 000 000 including VAT: payment within 30 days of undisputed invoices.
• Contracts above R50 000 000 including VAT: payment within 60 days of undisputed invoices.

Other terms:

• NTCSA may negotiate with preferred bidders if tendered prices are not market-related.
• Main contractors are discouraged from subcontracting to subsidiaries; any such subcontract must be declared in the tender.
• The successful bidder may be required to provide cataloguing information and label materials to NTCSA specifications; the pricing schedule must include a cataloguing line item, which NTCSA will pay for.
• Performance security: not applicable.
• Tender validity: 120 days from closing; NTCSA may request an extension, and a bidder that modifies its tender during an extension is disqualified.

Functionality/technical evaluation:

• Criterion: Technical.
• Weighting: 100%.
• Minimum threshold: 85%.
• Bidders below 85% are disqualified.

Price and specific goals:

• Preference point system: 80/20.
• Price: 80 points.
• Specific goals: 20 points.
• Failure to submit specific goals evidence scores zero for that goal but does not disqualify.
• Ranking is by combined price and specific goals score, highest to lowest.

Contractual requirements:

• Assessed after ranking and before award.
• Failure to meet them by the deadline may render the bid non-responsive.

Returnable document

• E-Tendering Training Acknowledgement Form: confirms the bidder has completed self-training on the NTCSA e-Tendering solution (Noddy Guide, video or clarification meeting) and can operate it.
• The form must be fully completed, signed and submitted to NTCSA within the prescribed period.
• An incomplete or late form renders the bid non-responsive and disqualifies the bidder.
• The enquiry number must be entered on the form.

Mandatory returnable

• The E-Tendering Training Acknowledgement Form is a mandatory returnable.
• Failure to complete it in full and submit it within the prescribed period renders the tenderer non-responsive and disqualified.
• Bidders must be able to operate the NTCSA e-Tendering solution.

E-tendering capability

• The bidder must confirm it has completed self-training on the NTCSA e-Tendering solution and can operate it.
• Evidence: a fully completed and signed E-Tendering Training Acknowledgement Form submitted within the prescribed period.

Payment terms

• Eskom pays within 30 days of receiving a correct tax invoice.
• Eskom's VAT registration number 4740101508 must appear on the tax invoice before payment is released.
• Eskom's CPA (IG) form must be completed by the supplier.
• Payment may be made in a currency other than South African Rand, converted at a single exchange rate, and may not exceed the amounts stated in the agreement.
• Prices or rates may include a price adjustment calculated using the formula in the agreement.
• No payment is made for containers or packing materials, or for their return, unless the agreement states otherwise.
• No payment is made where the supplier fails to provide the goods, services or works as agreed.
• Delivery cost is deemed included in the price unless the bidder states in the tender that it is excluded.

Contracting basis

• The order documents, these general conditions of purchase, and any approved specifications, schedules or drawings together form the agreement.
• The conditions are deemed accepted unless the bidder indicates non-acceptance; no oral variation by any Eskom employee or agent is valid.
• The agreement is governed by South African law, with the South African courts having jurisdiction.
• The supplier must comply with all statutory requirements relevant to the agreement.
• Eskom's CPA (IG) form must be completed.
• The supplier indemnifies Eskom against claims arising from negligence, infringement of intellectual or legal rights, breach of statutory duty, or defective design, materials or workmanship, including acts of subcontractors, agents or servants.
• Cession, delegation or subcontracting requires the other party's written consent; Eskom may cede to its subsidiaries or restructured divisions on written notice.

Acceptance and quality

• Eskom may inspect or test materials and workmanship at any stage; goods, works or services are subject to Eskom's approval.
• If Eskom does not notify the supplier of non-acceptance, the goods, works or services are deemed accepted.
• Risk passes to Eskom on proof of delivery and acceptance at the correct destination.
• Ownership passes to Eskom on payment, unless the agreement states otherwise.

Rejection and defects

• Eskom may reject goods by written notice stating the reason and whether replacement or rework is required.
• Rejected goods may be returned at the supplier's risk and cost; the supplier must refund amounts paid for goods not replaced within the required time and cover the cost of returning them and sourcing replacements from a third party.
• For works or services, the supplier must correct non-conformances or defects; if it delays, Eskom may have them corrected by a third party at the supplier's cost.

Warranty

• The supplier warrants that the goods, works or services are fit for purpose and free from defects for one year from acceptance, unless the agreement states otherwise.
• Defects found within that period must be rectified within an agreed time at no cost to Eskom.
• The supplier must use reasonable skill and care in providing the goods, works or services.

Breach and termination

• If either party breaches the agreement and fails to remedy after written notice, the non-defaulting party may terminate.
• Eskom may terminate at any time if the supplier defaults, becomes bankrupt, or is in financial circumstances that Eskom considers prejudicial to proper performance.

Delivery

• Delivery means compliance with the agreement at the specified point or site on or before the stated date.
• Late delivery or late completion may attract a penalty as stated in the agreement.
• Each consignment must be marked on the outside with the supplier's name and full destination details, and include a packing note listing the contents.
• An advice note must be sent to Eskom stating the means of transport, weight, number or volume, and the point and date of dispatch.
• A detailed tax invoice must be sent after delivery or completion.
• All communications must quote the agreement number.

Ethics

• Eskom expects the highest standard of ethical behaviour from suppliers.
• The agreement may only be varied in writing signed by both parties.

Supply and delivery of Lines and Servitudes production equipment for Eskom. The bidder must complete and sign Form A to confirm acceptance of Eskom's supplier quality requirements under specification 240-105658000 and ISO 9001.

Returnable form

• Form A (Supplier Quality Requirements Acknowledgement): the bidder must complete and sign it to confirm acceptance of Eskom's quality requirements under specification 240-105658000 and ISO 9001.

Submission method and address

• Not stated in the available text.

Closing time

• Not stated in the available text.

Scope

• Supply and delivery of Lines and Servitudes production equipment.

Quality requirements

• The bidder must accept and comply with Eskom specification 240-105658000 and the ISO 9001 standard.
• Pre-contract award quality requirements apply (clause 3 of 240-105658000).
• Category 4 of the specification applies (clause 3.5.5).
• Contract execution requirements apply (clause 3.7.1).
• Supplier quality performance monitoring applies during the contract (clause 3.7.2).
• Eskom retains rights of access, rights to information, preservation rights and quality audit rights (clauses 3.8.1 to 3.8.4).
• Eskom may manage nonconformities and nonconforming outputs it identifies (clause 3.8.5).
• Special processes apply (clause 3.8.6).
• The bidder must apply the ISO 9001 quality principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

Quality compliance

• The bidder must complete and sign Form A to acknowledge and accept Eskom Supplier Quality Requirements under specification 240-105658000 and ISO 9001.
• The applicable quality category is Category 4 (clause 3.5.5 of 240-105658000).
• The bidder must comply with ISO 9001 quality principles.

Other compliance

• No further eligibility, B-BBEE, CIDB or tax requirements are stated in the available text.

Returnable document

• Form A (240-68099512 Rev 9): the tenderer must complete and sign it to acknowledge and accept Eskom's supplier quality requirements under specification 240-105658000 and ISO 9001.
• The form must record the tenderer's quality representative (name, designation, date, signature).
• Category selection: only one category may be marked; Category 4 is the applicable category for this enquiry.
• Site assessment: the form requires an indication of whether a site assessment applies.

Scope

• Supply and delivery of lines and servitudes production equipment for Eskom.

Quality category

• Category 4 applies (clause 3.5 of specification 240-105658000).
• Pre-contract award quality requirements apply.
• Main supplier and sub-supplier capability and capacity assessment does not apply.

Post-contract award obligations

• Contract execution and supplier quality performance monitoring apply (clause 3.7).
• Eskom rights of access, rights to information, preservation and quality audit conditions apply (clause 3.8).
• Management of nonconformities and nonconforming outputs identified by Eskom applies.
• Special processes apply (clause 3.8).

ISO 9001 alignment

• The quality requirements are aligned to ISO 9001 clauses 4 to 10.
• The quality principles applied are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

ISO 9001 alignment

• The quality requirements follow ISO 9001 clauses 4 to 10.
• The quality principles applied are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

Quality requirements

• The tenderer must comply with Eskom specification 240-105658000 and the ISO 9001 standard.
• Pre-contract award quality requirements apply under Category 4.

Post-contract award conditions

• Eskom may exercise rights of access and rights to information.
• Preservation requirements apply.
• Quality audits may be conducted.
• Nonconformities and nonconforming outputs identified by Eskom must be managed.
• Special processes apply under clause 3.8.

ISO 9001 alignment

• The quality requirements are aligned to ISO 9001 clauses 4 to 10.
• The quality principles applied are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

Acknowledgement

• The tenderer must complete and sign Form A to confirm acceptance of these quality requirements.

Quality system

• The tenderer must acknowledge and accept Eskom's supplier quality requirements in specification 240-105658000 and the ISO 9001 standard by completing and signing Form A.
• A tenderer quality representative must be named on the form.
• The tenderer must be able to meet the Category 4 pre-contract award quality requirements and the post-contract award obligations for contract execution, quality performance monitoring, Eskom access and information rights, preservation, quality audits, nonconformity management and special processes.

The eTendering portal is Eskom's web-based replacement for physical lodgement of bids at its tender offices.

Suppliers register once, verify their email, and log in with a one-time PIN sent to their cell phone and email.

A CSD number is a precondition for access.

Tenders are viewed and documents uploaded through https://eTendering.eskom.co.za, with a link from the NTCSA Tender Bulletin at https://tenderbulletin.ntcsa.co.za.

Closed tenders — those not advertised on the Tender Bulletin — are issued by email link to selected suppliers who meet the buyer's selection and evaluation criteria, for private bidding.

System difficulties with the Tender Bulletin, eTendering or OpenText are directed to the buyer responsible for the published tender.

System support

• Channel: the buyer responsible for the published tender
• Automated submission mailbox (do not use for enquiries): [email protected]

Submission channel: Eskom eTendering portal at https://eTendering.eskom.co.za (also reachable via the NTCSA Tender Bulletin at https://tenderbulletin.ntcsa.co.za).

Registration: a CSD number is required before access is granted; register with a contact number in +27 format and complete the CAPTCHA.

Verification: confirm the registration email, then log in with the verified email address and password and enter the one-time PIN sent to the registered cell phone and email.

Upload: select the tender reference, create a new submission, add each file under the correct category (technical, commercial, finance), then finalise the submission.

File limits: no single file may exceed 50MB and the combined upload may not exceed 900MB.

Confirmation: a submission ID is emailed on finalisation; retain it for any later enquiry.

System problems: contact the buyer responsible for the published tender.

Platform: web-based electronic tender box replacing physical lodgement at Eskom tender offices.

Function: registered suppliers upload bid documents against a published tender reference.

Access routes

• NTCSA Tender Bulletin: https://tenderbulletin.ntcsa.co.za — public view of published NTCSA tenders, with a link through to eTendering.
• eTendering portal: https://eTendering.eskom.co.za — tender information and document submission.

Registration requirements

• A valid CSD number is mandatory for portal access.
• Contact number must carry the +27 prefix.
• Email address must be verified before first login.
• One-time PIN is issued to both the registered cell phone and email at each login.

Submission handling

• Files are named and tagged by category (technical, commercial, finance) before upload.
• Submission is only complete once finalised and closed; files can still be added before that point.
• A timestamped confirmation and submission ID are issued on closure.
• Submitted documents can be reviewed under the My Submissions menu.

Closed tenders: a separate category for tenders not advertised on the Tender Bulletin, sent by email link to selected suppliers for private bidding.

Browser: Microsoft Edge is recommended.

Uploaded files must be tagged by document category — technical, commercial or finance — so that each part of the bid is filed correctly.

All required documents must be verified as uploaded before the submission is finalised.

A submission is only complete once it has been finalised and closed; the portal then issues a timestamped record and submission ID.

CSD registration: a CSD number is required to access the eTendering portal and submit a bid.

Contact details: the registered contact number must use the +27 international prefix.

Email verification: the registered email address must be verified before the account can be used.

Two-factor access: a one-time PIN sent to the registered cell phone and email is required at login.

Closed tenders are sent only to suppliers who meet the buyer's selection and evaluation criteria for the requirement; no scoring formula or preference point system is set out in this manual.