Provision of spu meter reading services — KZN operating unit, central east cluster (36-Month enabling agreement)

B-BBEE evidence

• A sworn affidavit for a Qualifying Small Enterprise (QSE), General sector, signed by a Commissioner of Oaths, is the required proof of B-BBEE status.
• Revenue band: annual total revenue between R10 million and R50 million, taken from the latest audited financial statements or financial statements.
• Ownership: the enterprise must be 100% Black owned (Level One, 135% B-BBEE procurement recognition) or at least 51% Black owned (Level Two, 125% B-BBEE procurement recognition).
• The affidavit records the black ownership, black female ownership and black designated group ownership percentages, with a separate breakdown for black youth, black disabled, black unemployed, black people living in rural areas and black military veterans.
• Validity: 12 months from the date the Commissioner of Oaths signs.
• The deponent must be a member, director or owner duly authorised to act for the enterprise, and must confirm the enterprise's registration details, entity type and nature of business.

Pre-contract award quality requirements apply to this contract, with Category 3 selected under clause 3.5 of specification 240-105658000. Categories 1, 2 and 4 are not applicable, and a main supplier and sub-supplier capability and capacity assessment is not required. The tenderer must also indicate on the form whether a site assessment applies. Post-contract award obligations fall on Eskom under clause 3.7.

Returnable form

• Form A (Tender & Contract Quality Requirements, document 240-68099512 Rev 9): the tenderer's quality representative must complete, sign and date it to confirm acceptance of Eskom's Supplier Quality Requirements under specification 240-105658000 and the ISO 9001 standard.
• The form requires the tenderer to mark the applicable pre-contract award category and to indicate whether a site assessment applies.
• Only one pre-contract award category may be selected; selecting more than one invalidates the response on the form.

Scope

• Provision of SPU meter reading services across various areas in the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis.
• Contract period: thirty-six (36) months.

Quality framework applying to the work

• Pre-contract award quality requirements apply, with Category 3 selected (clauses 3.5 of specification 240-105658000).
• Post-contract award requirements cover contract execution and supplier quality performance monitoring (clause 3.7).
• Standard conditions applying during execution: Eskom rights of access, Eskom rights to information, preservation, quality audits, management of nonconformities and nonconforming outputs identified by Eskom, and special processes (clause 3.8).
• The supplier's quality system must align with ISO 9001 clauses 4 to 10 and the seven ISO 9001 quality principles.

The supplier's quality system must address all ten ISO 9001 clauses and the seven quality principles, each marked applicable on the form:

• ISO 9001 clauses: context of the organisation, leadership, planning, support, operation, performance evaluation, and improvement.
• Quality principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.

The tenderer must select the applicable pre-contract award category (1 to 4) and state whether a site assessment is required; only one category may be chosen. A main supplier and sub-supplier capability and capacity assessment may be required. Post-contract award obligations cover contract execution, supplier quality performance monitoring, Eskom rights of access and information, preservation, quality audits, management of nonconformities, and special processes. The tenderer must accept Eskom's Supplier Quality Requirements under specification 240-105658000 and the ISO 9001 standard.

Quality compliance

• The tenderer must accept and work to Eskom specification 240-105658000 (Supplier Quality Requirements) and the ISO 9001 standard.
• Form A must be signed by the tenderer's quality representative; the Eskom quality representative countersigns it.
• ISO 9001 clauses 4 to 10 and the seven quality principles are all marked as applicable to this contract.
• A main supplier and sub-supplier capability and capacity assessment is not required for this category.

The form records Eskom's quality representative as Asanda Msomi (Quality Representative), dated 18 September 2026. It confirms that pre-contract award quality requirements apply and that quality audits related conditions under clause 3.8 of specification 240-105658000 form part of the contract. The tenderer's quality representative must sign the form to accept the Eskom Supplier Quality Requirements and the ISO 9001 standard.

Purpose

• The pack establishes, for tax purposes, whether an individual, close corporation, company or trust supplying services to Eskom Holdings SOC Ltd and its subsidiaries is an independent contractor, personal service provider, labour broker or dependent contractor.
• It applies only to contractors rendering services to Eskom and its subsidiaries, or to individual contractors supplying labour to Eskom.
• The answers given determine which appendices the contractor must sign.

Eskom group covered

• Eskom Holdings SOC Ltd, Eskom Rotek Industries SOC Ltd, Eskom Enterprises SOC (Pty) Ltd, Escap SOC (Pty) Ltd, Eskom Finance Company SOC (Pty) Ltd, Eskom Foundation NPC and Eskom National Transmission Company SA.
• Income Tax Act definitions are set out in Appendix 10.
• If the pack is used outside the 2026/2027 tax year, the Eskom representative should refer it to Eskom's Corporate Tax Department at Megawatt Park.
• Eskom accepts no liability for loss or damage arising from use of the pack.

Pack validity

• The pack applies to the 2026/2027 tax year, from 1 March 2026 to 28 February 2027.
• It is based on tax legislation and case law for that year and is not automatically updated when legislation changes.

Group Tax (copy of completed pack)

• Email: [email protected]

Referral

• Packs from non-resident contractors are referred by the Eskom contractor representative to the Eskom Group Tax Department at Megawatt Park.

Returnable pack

• The completed Supplier Evaluation Pack must be returned to Eskom, comprising the signed summary sheet and the signed affidavits applicable to the contractor's answers.
• A copy of the completed pack must be sent to Group Tax at [email protected].
• Companies, close corporations and trusts complete Evaluation Pack A; individuals complete Evaluation Pack B.
• Fields marked with an asterisk are compulsory.

Disqualification risk

• Any affidavit or declaration required by the contractor's answers that is left unsigned results in PAYE being withheld from payments.

Returnable pack

• The completed pack, including the signed summary sheet and signed affidavits, must be returned to Eskom with a copy to Group Tax at [email protected].
• Evaluation Pack A applies to companies, close corporations and trusts; Evaluation Pack B applies to individuals.
• Appendices 1 to 9 are affidavits and declarations signed according to the answers given; Appendix 10 contains the Income Tax Act definitions.

Tax treatment of labour brokers

• With a valid IRP30 exemption certificate: no employees' tax is withheld, an IT3(a) with code 3617 is issued and reason code 07 applies.
• Without a valid IRP30 certificate: employees' tax is withheld at individual tax rates until a valid certificate is supplied, and an IRP5 with code 3617 is issued.

PAYE withholding

• Dependent contractors and personal service providers: employees' tax is withheld at the prevailing Income Tax Act rates, payments are coded 3601 or 3616 on the IRP5, and the person is coded 'H'.
• Labour brokers holding a valid IRP30 exemption certificate: no employees' tax is withheld, an IT3(a) with code 3617 is issued and reason code 07 applies.
• Labour brokers without a valid IRP30 certificate: employees' tax is withheld at individual tax rates until a valid certificate is provided, and an IRP5 with code 3617 is issued.
• Where a required affidavit or declaration is not signed, PAYE is withheld from payments.

Recovery of tax

• Eskom may withhold from payments any taxes, interest and penalties it becomes liable to pay to SARS because information supplied in the pack was inaccurate.

Pack completion

• The contractor or its authorised representative must declare that every question was answered truthfully.
• The pack must be completed and the applicable appendices signed; unsigned affidavits or declarations trigger PAYE withholding.

Classification tests applied

• Residence; three or more full-time employees excluding connected persons; services rendered personally by a connected person; more than 80% of income from one client or an associated institution; place, control and supervision; and the dominant impression test.
• Non-resident contractors sign Appendix 9, the pack is referred to Eskom Group Tax, and no further questions are answered.
• Contractors with three or more unconnected full-time employees sign Appendix 1 and Appendix 8.
• Contractors where no connected person renders services to Eskom sign Appendix 2 and Appendix 8.
• Contractors not receiving more than 80% of income from one client sign Appendix 4.
• Contractors whose duties are not performed mainly at Eskom premises and who are not controlled or supervised by Eskom sign Appendix 3.
• Individuals supplying a service rather than people sign Appendix 5.
• Labour brokers sign Appendix 6; dependent contractors and personal service providers sign Appendix 7; independent suppliers or contractors sign Appendix 8.
• The representative or individual must sign the particulars section confirming the information and undertake to notify Eskom of any change while contracted.

Contractor obligations

• The contractor is responsible for the accuracy and completeness of all information supplied in the pack.
• The pack is not automatically updated when tax legislation changes.
• Eskom may withhold from payments any taxes, interest and penalties it must pay to SARS because information in the pack was inaccurate.
• Eskom accepts no liability for loss or damage arising from use of the pack.

Applicability

• The questionnaire applies only to contractors supplying services to Eskom Holdings SOC Ltd and its subsidiaries, and to individual contractors providing Eskom with labour.
• It determines whether the contractor is an independent contractor, personal service provider, labour broker or dependent contractor, and the resulting tax treatment.
• The contractor or its authorised representative must confirm that all answers are truthful.
• The pack is based on 2026/2027 tax legislation and is subject to change.

Quality control plan / inspection and test plan (QCP/ITP)

• The supplier must complete Eskom's QCP/ITP template (document 240-109253302 Rev 3) covering the scope of work, plant or material being supplied.
• For each activity the plan must set out the intervention point, whether the activity is statutory or non-statutory, the inspection and test method, the acceptance criteria, and the inspection records to be kept.
• Inspection and test methods and acceptance criteria are specified by the supplier per activity (for example visual, microscopy, NDT, dye penetrant, magnetic particle or eddy current testing, against functionality, performance or regulatory criteria).
• The plan must be approved and signed by the contractor/supplier, by the subcontractor where one is used, and by the approved inspection authority where one applies.

Quality control plan / inspection and test plan (QCP/ITP)

• The supplier must complete Eskom's QCP/ITP template (document 240-109253302 Rev 3) for the work, plant or material in scope.
• Each activity line records the intervention point, whether it is statutory or non-statutory, the inspection and test method, the acceptance criteria and the inspection records.
• Intervention points are classified as hold points (approval required before the activity may proceed), witness points, document review, surveillance or verification.
• Inspection and test methods and acceptance criteria are defined by the supplier for each activity.
• The plan requires sign-off by the contractor/supplier, the subcontractor where applicable, and the approved inspection authority where applicable.

Provision of SPU meter reading services for various areas in the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis over a thirty-six (36) month period.

Closing

• 02 November 2026 at 10:00

No compulsory briefing, site visit or clarification deadline is stated in this part of the bid pack.

Safety submission pack — returnable documents

• Annexure B (Acknowledgement of Eskom's Rules and Requirements): must be signed by the Chief Executive Officer and two witnesses.
• Health and Safety Plan: must be signed by the CEO or Managing Director.
• Baseline Risk Assessment: must be signed by the CEO or Managing Director.
• Valid Letter of Good Standing.
• SHE Policy: signed, with a review date recorded.

Submission channel, address and number of copies are not stated in this part of the bid pack.

Safety evaluation — Low Risk Category (SPU Meter Reading Contract)

• Assessment is against objective criteria; no weighting or minimum score is stated.
• Bidders are evaluated on the completeness and signing of the safety pack documents listed under the submission guidelines.
• Each document must be signed at the level specified (CEO/MD, or CEO plus two witnesses for Annexure B).

Scope

• Provision of SPU meter reading services on an as-and-when-required basis.
• Areas covered: various areas within the KZN Operating Unit, Central East Cluster, Distribution Division.
• Contract period: thirty-six (36) months.
• Enquiry number: E3628DXKZNOU.
• Safety risk classification for the contract: Low Risk Category.

Safety compliance documents required

• Valid Letter of Good Standing.
• SHE Policy, signed and carrying a review date.
• Health and Safety Plan signed by the CEO or Managing Director, covering incident management, SHE communication, emergency management and substance abuse management.
• Baseline Risk Assessment signed by the CEO or Managing Director, with risk factors and controls carried into the SHE Plan.
• Annexure B acknowledgement of Eskom's rules and requirements, signed by the CEO and two witnesses.

No CSD, tax, B-BBEE, CIDB or local content requirements are stated in this part of the bid pack.

Safety evaluation criteria for the Low Risk Category (SPU Meter Reading Contract)

• Annexure B acknowledgement of Eskom's rules and requirements, signed by the CEO and two witnesses.
• Health and Safety Plan covering incident management, SHE communication, emergency management and substance abuse management, signed by the CEO or Managing Director.
• Baseline Risk Assessment with risk factors and controls included in the SHE Plan, signed by the CEO or Managing Director.
• Valid Letter of Good Standing.
• SHE Policy, signed with a review date.

Safety evaluation criteria apply to the Low Risk Category for the SPU Meter Reading Contract. Bidders must submit the specified safety information for assessment; no scoring weights or minimum pass mark are given.

Returnable SHE documents (all five are mandatory)

• Acknowledgement form for Eskom's rules and requirements (Annexure B): signed by the CEO and both witnesses.
• Health and Safety Plan: must cover incident management, SHE communication, emergency management and substance abuse management; signed by the CEO/MD.
• Baseline Risk Assessment: risk factors and controls must be carried into the SHE Plan; signed by the CEO/MD.
• Valid Letter of Good Standing.
• SHE policy: signed and showing a review date.

Consequence

• A document that is not submitted scores 0 for that item and can result in the bid being rated non-compliant.

SHE evaluation — Annexure C 2, Low Risk Category

• Five KPIs are assessed, each scored 0 or 1.
• 0 = document not submitted.
• 1 = document submitted and its content meets the minimum requirements.
• Part A sub-score = actual score ÷ 5.
• The outcome is recorded as compliant or non-compliant.
• Omitting any one of the five documents can produce a non-compliant rating.

SHE compliance documents

• Acknowledgement of Eskom's rules and requirements (Annexure B), signed by the CEO and both witnesses.
• Health and Safety Plan signed by the CEO/MD.
• Baseline Risk Assessment signed by the CEO/MD.
• Valid Letter of Good Standing.
• SHE policy signed and carrying a review date.

Signatory requirements

• The acknowledgement form requires the CEO plus both witnesses.
• The Health and Safety Plan, Baseline Risk Assessment and SHE policy each require the CEO/MD's signature.

SHE documents assessed (Low Risk Category)

• Acknowledgement form for Eskom's rules and requirements (Annexure B): signed by the CEO and both witnesses.
• Health and Safety Plan: incident management, SHE communication, emergency management and substance abuse management; signed by the CEO/MD.
• Baseline Risk Assessment: risk factors and controls included in the SHE Plan; signed by the CEO/MD.
• Valid Letter of Good Standing.
• SHE policy: signed and showing a review date.

Scoring

• 0 = document not submitted; 1 = submitted and content meets the minimum requirements.
• Part A sub-score = actual score ÷ 5.

SHE scoring — Annexure C 2, Low Risk Category

• Five KPIs, each scored 0 or 1.
• 0 = document not submitted.
• 1 = document submitted and content satisfies the minimum requirements.
• Part A sub-score = actual score ÷ 5.
• Result recorded as compliant or non-compliant.

B-BBEE evidence (EME)

• An Exempted Micro Enterprise with annual total revenue of R10 million or less may submit a sworn affidavit in place of a B-BBEE certificate.
• The affidavit must be completed on the prescribed EME General form and signed by the deponent and the Commissioner of Oaths, whose stamp is required.
• The deponent must be a member, director or owner of the enterprise and duly authorised to act for it.
• Enterprise details required: registered and trading name, registration number, VAT number (if applicable), physical address, type of entity and nature of business.
• Ownership percentages to be declared: black ownership (flow-through principle), black female ownership, and black designated group ownership, broken down into black youth, black disabled, black unemployed, black people in rural areas and black military veterans.
• Revenue declaration: the latest financial year-end date and confirmation that annual total revenue is R10,000,000.00 or less.
• B-BBEE level to be claimed by selection: 100% black owned — Level 1 (135% procurement recognition); at least 51% black owned — Level 2 (125% recognition); less than 51% black owned — Level 4 (100% recognition).
• Validity: the sworn affidavit remains valid for 12 months from the date signed by the Commissioner of Oaths.

Applicability

• The Eskom Supplier Integrity Pact binds Eskom Holdings SOC Ltd, its wholly owned subsidiaries, and all current and prospective suppliers, including consultants, contractors, sub-contractors and providers of goods and services.

Purpose

• Sets the ethical conduct expected of suppliers in all dealings with Eskom, and commits Eskom to a procurement process aligned to South African law and to fairness, transparency, equity, cost-effectiveness and competitiveness.
• Supplements Eskom's other commercial and ethics policies, codes and procedures.

Supplier undertakings

• Maintain integrity in business and personal dealings and prevent dishonest, fraudulent, corrupt or illegal conduct at every stage of procurement and contract execution, including contract variations.
• Reject improper business practices, avoid abusing trust or using Eskom interactions for personal gain, and keep professional competence at a high standard.
• Align labour, employment equity and human relations practices with Eskom's to the highest ethical standards where possible.
• Avoid relationships with Eskom employees or directors that could be seen as contrary to fairness, equity, transparency, competitiveness and cost-effectiveness.

Ethics and fraud reporting

• Ethics email: [email protected]
• Forensic email: [email protected]
• Toll-free hotline: 0800 11 27 22

Returnable document

• Eskom Supplier Integrity Declaration Form: must be read, completed, signed and submitted with every bid or quotation; it incorporates a Declaration of Fair Tendering Practices.

Integrity Declaration Form

• Must be completed, signed and submitted with every Eskom bid or quotation, and includes a Declaration of Fair Tendering Practices.
• Requires disclosure of any financial, personal or private interest, or any relationship, that the bidder's owners, members, directors, partners or shareholders have with an Eskom employee or director.
• A relationship or interest discovered after submission must be reported to Eskom.

Non-disclosure agreement

• Required before a supplier may receive confidential Eskom information.

Conduct obligations

• No misrepresentation, false certification or forged documents; Eskom may audit submitted information and act against a supplier found to have acted dishonestly or fraudulently.
• No collusive or anti-competitive tendering, including under-pricing, bid rigging or agreements with other tenderers.
• Business courtesies and gifts to Eskom employees or directors must not exceed R1500,00 and must not place the recipient under obligation.
• No bribe, gift, fee, commission or inducement may be offered to, or requested by, an Eskom employee or director involved in evaluating, adjudicating or negotiating the bid.
• Bidders must be familiar with Eskom's published supply chain policies and procedures, including the Standard Conditions of Tender.

Reporting

• Suspected dishonesty, fraud or inappropriate conduct by an Eskom employee or director must be reported to the Eskom Ethics office, the Forensic email or the toll-free hotline; confidentiality is guaranteed.

Consequences

• Contravention may lead to suspension from the Eskom Vendor Database, other sanctions, and referral of the supplier and its directors to National Treasury's List of Restricted Suppliers.

Duration

• The Integrity Pact remains in force until replaced; if any provision is found invalid, the remaining provisions continue to apply.

Governing law

• Governed by and interpreted under South African law; the pact does not limit any civil or criminal proceedings that may arise.

Supplier discipline

• Eskom may investigate an alleged contravention, give the supplier an opportunity to make representations, then suspend the supplier from the Eskom Vendor Database, impose other sanctions, or take disciplinary action against employees or directors.
• Names of sanctioned suppliers and their directors are forwarded to National Treasury for inclusion on the List of Restricted Suppliers.

Eskom's commitments

• Eskom will treat all tenderers fairly, transparently, equitably, cost-effectively and competitively.
• Eskom employees and directors complete annual Declarations of Interest, plus an additional declaration and non-disclosure agreement when involved in procurement.
• Any employee or director with a relationship or interest in a tender is excluded from its evaluation or negotiation.
• Gifts received by employees must be declared, recorded and authorised by the relevant manager.

Eskom Holdings SOC Ltd invites tenders for an enabling agreement for SPU meter reading services across various areas of the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis for thirty-six (36) months.

• Tender number: E3628DXKZNOU
• Issue date: 30 September 2026
• Open Invitation to Tender; the tender is for the whole contract and partial bids are not considered.
• Every activity in the price schedule must be priced.
• Scope of work is contained in the NEC3 Term Services Contract in the Commercial Folder.
• The agreement will be placed with a single service provider per area so end users can appoint the provider quickly; bidders must indicate which sectors they are tendering for.

Closing

• Closing date and time: 02 November 2026 at 10h00.
• Late submissions are not accepted.
• Tender validity period: six (6) months from the closing date and time.
• Issue date: 30 September 2026.

Clarification meeting (non-compulsory)

• Date and time: 09 October 2026 at 10h30.
• Venue: Microsoft Teams online meeting.
• Link: https://teams.microsoft.com/meet/310323405050865?p=u1aldmUOx0yq6rTZfc
• Meeting ID: 310 323 405 050 865
• Passcode: Wz3Bx9CS
• Attendance is not compulsory, but bidders are encouraged to attend; subject matter experts will present the tender requirements.

Clarification queries

• Must be submitted in writing to the Eskom Representative no later than five (5) working days before the tender submission deadline.
• All clarification questions and answers will be published on the Eskom Tender Bulletin and the National Treasury e-Tender Portal.

Non-compulsory online clarification meeting

• Date and time: 09 October 2026 at 10h30.
• Venue: Microsoft Teams.
• Link: https://teams.microsoft.com/meet/310323405050865?p=u1aldmUOx0yq6rTZfc
• Meeting ID: 310 323 405 050 865
• Passcode: Wz3Bx9CS
• Attendance is not compulsory, but bidders are encouraged to attend; subject matter experts will present the tender requirements to help bidders submit a responsive tender.
• Clarification questions and answers will be published on the Eskom Tender Bulletin and the National Treasury e-Tender Portal.
• Clarification queries must reach the Eskom Representative in writing at least five (5) working days before the submission deadline.

Eskom Representative (all queries and clarifications)

• Name: Seela Pillay
• Role: Eskom Representative
• Telephone: +27 31 710 5282
• Email: [email protected]
• Queries must be in writing to the Eskom Representative; no other Eskom official may be approached.

Tender management

• Name: Dawn Geeson
• Role: Acting Procurement Manager, CEC KZN 6149, Central East Cluster, KZN Operating Unit

Fraud and corruption reporting

• Telephone: 0800 11 2722
• Email: [email protected]

Submission

• Method: electronic, Eskom E-tendering
• Portal: https://etendering.eskom.co.za

Submission method

• Electronic submission only, via Eskom E-tendering: https://etendering.eskom.co.za
• No hard copies accepted; no zip or condensed files.
• Documents must be uploaded under the folders Commercial, Technical, SDL&I, Quality, Safety and Environmental.
• All documents in PDF; the price list must also be submitted in PDF.
• Upload limits: 500 MB per document and 4 GB total per submission.
• The bidder is responsible for ensuring the submission is uploaded before the closing time and that the submission status shows as complete.
• Resubmission: only the latest version submitted is accepted; all earlier versions become null and void.

Returnable documents — disqualifiable at closing

• Eligibility criteria met.
• Acceptance of the NEC3 Term Services Contract terms and a fully priced BOQ.
• Submission uploaded via the Eskom Tender Bulletin site.

Returnable documents — non-disqualifiable at closing (may be requested in writing within 5 working days, failing which the bid is disqualified)

• Annexure A: Authorisation Form — authorises the named signatory to bind the bidder.
• Annexure B: Acknowledgement Form — acknowledges Eskom's rules and requirements.
• Annexure C: Tenderer's Particulars.
• Annexure D: Integrity Declaration Form.
• Annexure H: SBD 1 Invitation to Bid — bidder and contact details, signed as the offer cover page.
• Annexure I: SBD 6.1 Preference Points Claim Form (PPPFA 2022) — claims preference points.
• Annexure J: SBD 4 Bidders Disclosure — discloses directors' and shareholders' interests.
• Annexure K: E-Tendering Training Acknowledgement Form.
• Supplier Tax Evaluation Questionnaire — establishes whether the entity is a personal service provider for PAYE.

Required for contract award

• CSD registration (MAA number / CSD number or CSD report).

Joint ventures — additional documents

• Letter of intent or a valid JV/consortium agreement setting out rights, obligations and profit-sharing ratios.
• Written confirmation that the JV will operate as a single incorporated business entity for the contract duration.
• Confirmation of a single designated bank account in the JV's name, independent of the individual partners.

Other documents

• Certified tax clearance certificate for foreign bidders with a South African footprint but no CSD registration or SARS pin, and for local bidders without a SARS e-filing PIN or CSD profile/number. Foreign suppliers with no South African footprint complete SBD 1 only and need no tax compliance proof.
• Employment Equity compliance proof, including proof of submission of the EE report to the Department of Labour (South African designated employers).
• Completed and signed NEC3 Term Services Contract acceptance, Offer and Acceptance and Schedule of Deviations pages.
• Completed pricing schedule per the NEC3 Term Services Contract.
• Technical/functionality documents as stated in the technical folder.
• Safety, quality and environmental returnables as per those requirements.

Disqualification risks

• Late or failed upload.
• Failure to price every line activity, or an incomplete BOQ.
• Partial bids — the tender is for the whole contract.
• Unsigned or missing disqualifiable returnables.
• Non-disqualifiable returnables not supplied within 5 working days of a written request.
• Alternative tenders are not allowed.

Disqualifiable at closing

• Eligibility criteria met.
• Acceptance of the NEC3 Term Services Contract terms and a fully priced BOQ.
• Submission uploaded via the Eskom Tender Bulletin site.

Non-disqualifiable at closing (may be requested in writing within 5 working days, failing which the bid is disqualified)

• Annexure A: Authorisation Form — authorises the named signatory to bind the bidder.
• Annexure B: Acknowledgement Form — acknowledges Eskom's rules and requirements.
• Annexure C: Tenderer's Particulars.
• Annexure D: Integrity Declaration Form.
• Annexure H: SBD 1 Invitation to Bid — bidder and contact details, signed as the offer cover page.
• Annexure I: SBD 6.1 Preference Points Claim Form (PPPFA 2022) — claims preference points.
• Annexure J: SBD 4 Bidders Disclosure — discloses directors' and shareholders' interests.
• Annexure K: E-Tendering Training Acknowledgement Form.
• Supplier Tax Evaluation Questionnaire — establishes whether the entity is a personal service provider for PAYE.

Required for contract award

• CSD registration (MAA number / CSD number or CSD report).

Joint ventures — additional documents

• Letter of intent or valid JV/consortium agreement setting out rights, obligations and profit-sharing ratios.
• Written confirmation that the JV will operate as a single incorporated business entity for the contract duration.
• Confirmation of a single designated bank account in the JV's name, independent of the individual partners.

Other documents

• Certified tax clearance certificate for foreign bidders with a South African footprint but no CSD registration or SARS pin, and for local bidders without a SARS e-filing PIN or CSD profile/number. Foreign suppliers with no South African footprint complete SBD 1 only and need no tax compliance proof.
• Employment Equity compliance proof, including proof of submission of the EE report to the Department of Labour (South African designated employers).
• Completed and signed NEC3 Term Services Contract acceptance, Offer and Acceptance and Schedule of Deviations pages.
• Completed pricing schedule per the NEC3 Term Services Contract.
• Technical/functionality documents as stated in the technical folder.
• Safety, quality and environmental returnables as per those requirements.
• Due diligence/financial analysis: not applicable.

Submission format

• PDF only; 500 MB per document and 4 GB total per submission.
• No zip or condensed files; no hard copies.
• Submit electronically via Eskom E-tendering (https://etendering.eskom.co.za) before the closing date and time.
• Resubmission: only the latest version is accepted; earlier versions become null and void. The submission status must show as complete.

Evaluation stages

1. Basic compliance and eligibility screening.
2. Functionality/technical evaluation.
3. Price and preference points under the 80/20 system.
4. Contractual SHEQ evaluation of recommended bidders.

Functionality

• Technical requirements weighted 100%.
• Minimum qualifying score: 80%. Bidders below 80% are disqualified.
• Technical requirements are set out in Part 2 of the tender documentation.

Price

• Evaluated inclusive of VAT and corrected for arithmetical errors.
• Price points out of 80.
• Eskom does not offer rates; bidders submit rates for the line items.
• If the recommended bidder's rates are considered too high against previously paid rates, a post-tender mandate may be presented to the relevant Delegation of Authority for approval.

Preference points (80/20 system)

• Specific goals scored out of 20 points.
• B-BBEE status levels: 1 = 20, 2 = 18, 3 = 14, 4 = 12, 5 = 8, 6 = 6, 7 = 4, 8 = 2, non-compliant = 0.
• Failure to submit evidence for a specific goal does not disqualify the bid but scores 0 for that goal; such a bidder can still score up to 80 for price.
• Price and specific goal points are added and rounded to two decimal places; the highest total wins.

Ranking and award

• Bidders ranked from highest to lowest on total points out of 100.
• Up to one service provider per area; bidders must indicate which sectors they are tendering for.
• Where bidders tie on price and preference points, lots are drawn to determine the top-ranked bidder per sector.
• Objective criteria: not applicable.
• No public tender opening; tenders are downloaded electronically and prices are not read out.

Scope

• Provision of SPU meter reading services on an as-and-when-required basis.
• Area: various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.
• Contract period: thirty-six (36) months.
• The procurement establishes an enabling agreement so that end users can appoint the service provider quickly.
• Up to one service provider per area; bidders must indicate the sectors they are tendering for.
• The tender is for the whole contract; partial bids are not considered and every activity in the price schedule must be priced.

Documentation

• Scope of work: contained in the NEC3 Term Services Contract in the Commercial Folder.
• Technical requirements: Part 2 of the tender documentation, used for functionality scoring.
• Tender documents are supplied free of charge.
• The invitation is an open Invitation to Tender.

Quality requirements

• Detailed quality returnables are set out in Part 4 — Quality Evaluation Criteria Requirements.
• Recommended bidders still in contention are evaluated against the contractual requirements.
• A bidder that fails the initial evaluation is advised of its shortcomings and has 7 working days to correct them.

Pricing requirements

• The tender is for the whole contract; partial bids are not considered.
• Prices must be submitted for every activity listed in the Price Schedule.
• Failure to price all line activities results in disqualification.
• An incomplete BOQ is disqualified.
• The price list must be submitted in PDF.
• The Pricing Schedule/BOQ is provided in the Commercial Folder (PDF).

Pricing

• Pricing schedule/BOQ is provided in the Commercial Folder (PDF); the completed pricing schedule must follow the NEC3 Term Services Contract.
• All line items must be priced; failure to price all line activities, or an incomplete BOQ, disqualifies the bid.
• Partial bids are not accepted.
• Prices are evaluated inclusive of VAT and corrected for arithmetical errors.
• Eskom does not offer rates; bidders submit their own rates for the line items.
• Eskom may negotiate with preferred bidders after the competitive process if tendered prices are not market-related.

Payment terms

• Contracts below R50 000 000 including VAT: payment within 30 days of receipt of undisputed invoices.
• Contracts above R50 000 000 including VAT: payment within 60 days of receipt of undisputed invoices.

Other

• Tender validity period: six (6) months from the closing date and time.

Eligibility

• Open to a single company, or an incorporated or unincorporated joint venture or consortium.
• The bidder and its principals must not be restricted from doing business with Eskom or other state-owned companies.
• Bidders must meet the eligibility criteria set out in the Tender Data.

Grounds for disqualification

• Nationality of a country on an international sanctions list; this also applies to proposed subcontractors and suppliers.
• Submitting more than one tender, individually or as a partner in a JV or consortium.
• A JV or consortium agreement that does not state the parties are jointly and severally liable for executing the contract.
• A conflict of interest, including a controlling partner or majority shareholder in common, or a relationship giving access to information about, or influence over, another bidder's tender or Eskom's decisions.
• A tender signed by an unauthorised person.
• Being restricted by National Treasury, on the Tender Defaulters list, or restricted by Eskom (including directors).

Registration and tax

• CSD registration (MAA number / CSD number or CSD report) required for contract award.
• Certified tax clearance certificate for foreign bidders with a South African footprint but no CSD registration or SARS pin, and for local bidders without a SARS e-filing PIN or CSD profile/number.
• Foreign suppliers with no South African footprint complete SBD 1 but need no tax compliance proof.
• Supplier Tax Evaluation Questionnaire to establish whether the entity is a personal service provider for PAYE.

B-bbee

• Preference points claimed under the 80/20 system; specific goals out of 20 points.
• Evidence: a valid B-BBEE certificate from a SANAS-accredited verification agency, or a valid sworn affidavit, or a CIPC-issued B-BBEE certificate for EMEs; for joint ventures, a valid B-BBEE certificate in the JV's name from a SANAS-accredited agency.
• Supporting documents that may be requested: CIPC registration documents with shareholding breakdown, ID copies of shareholders/owners, and proof of disability of owners where applicable.
• Failure to submit preference point evidence does not disqualify the bid but scores 0 for specific goals.

Employment equity

• Designated employers must provide proof of compliance with the Employment Equity Act, including proof of submission of the EE report to the Department of Labour (South African bidders only).

Other

• CIDB grading: not applicable.
• Contract Skills Development Goals: not applicable.
• Contract Participation Goals: not applicable.
• Alternative tenders are not allowed.
• Main contractors are discouraged from subcontracting to their own subsidiaries; any such subcontract must be declared in the tender.

Preference points

• Specific goals scored out of 20 points under the PPPFA.
• B-BBEE status levels under the 80/20 system: 1 = 20, 2 = 18, 3 = 14, 4 = 12, 5 = 8, 6 = 6, 7 = 4, 8 = 2, non-compliant = 0.

Evidence required to claim points

• A valid B-BBEE certificate from a SANAS-accredited verification agency, or a valid sworn affidavit, or a CIPC-issued B-BBEE certificate for EMEs.
• For joint ventures: a valid B-BBEE certificate in the JV's name issued by a SANAS-accredited verification agency.
• Supporting documents that may be requested during evaluation: CIPC registration documents with shareholding breakdown, ID copies of shareholders/owners, and proof of disability of owners where applicable.

Consequences

• A bidder that does not provide preference point documentation is not disqualified but scores 0 out of 20 for specific goals and can only score up to 80 for price.

Subcontracting

• Main contractors are discouraged from subcontracting to their own subsidiaries, which may be treated as subcontracting with themselves or as fronting; any such subcontract must be declared in the tender.
• A list of potential subcontractors can be drawn from www.csd.gov.za.

Safety returnables required with the tender:

• Annexure B acknowledgement of Eskom's rules and requirements, signed and submitted.
• Health and Safety Plan.
• Baseline Risk Assessment.
• Valid Letter of Good Standing.
• SHE policy.

Environmental returnables required with the tender:

• Annexure B acknowledgement of Eskom's SHEQ rules and requirements, signed and attached.
• Environmental Management Plan for the scope of work covering, as a minimum, environmental incident management and emergency planning for environmental incidents.
• Supplier's Environmental (or SHE/SHEQ) policy signed by the owner, CEO or MD, committing to compliance with environmental obligations and to environmental duty of care.

Alternative route (Part B)

• Signed Annexure B, plus an ISO 14001 Environmental Management Standard certificate.

Detailed returnables are set out in Part 6 — Environmental Evaluation Criteria Requirements.

Contract form

• NEC3 Term Services Contract applies.
• Main Option A: priced contract with price list.
• Secondary options: X1 price adjustment for inflation, X2 changes in the law, X17 low service damages, X18 limitation of liability, X19 task order, Z standard Z clauses, W1 dispute resolution procedure.

Payment

• Contracts below R50 000 000 including VAT: payment within 30 days of receipt of undisputed invoices.
• Contracts above R50 000 000 including VAT: payment within 60 days of receipt of undisputed invoices.

Other

• Tender validity period: six (6) months from the closing date and time.
• Eskom may negotiate with preferred bidders after the competitive process if tendered prices are not market-related.
• The Tender Data takes precedence over the Standard Conditions of Tender where the two conflict.
• CIDB requirements, Contract Skills Development Goals and Contract Participation Goals are not applicable.

Eligibility

• Open to a single company, or an incorporated or unincorporated joint venture or consortium.
• The bidder and its principals must not be restricted from doing business with Eskom or other state-owned companies.

Bidders are ineligible if

• They have the nationality of a country on an international sanctions list; this also applies to proposed subcontractors and suppliers.
• They submit more than one tender, individually or as a partner in a JV or consortium.
• A JV or consortium agreement does not state that the parties are jointly and severally liable for executing the contract.
• They have a conflict of interest, including a controlling partner or majority shareholder in common, or a relationship giving access to information about, or influence over, another bidder's tender or Eskom's decisions.
• The tender is signed by an unauthorised person.
• They are restricted by National Treasury, on the Tender Defaulters list, or restricted by Eskom (including directors).

Basic compliance requires

• Meeting the eligibility criteria.
• Acceptance of the NEC3 Term Services Contract terms and a fully priced BOQ.
• A complete tender covering Commercial, Technical, SDL&I, Quality, Safety and Environmental information.
• Submission of the mandatory commercial returnables by the stipulated deadlines.
• Upload via the Eskom Tender Bulletin site; failure to upload renders the tender non-responsive.

Other

• Alternative tenders are not allowed.
• CIDB requirements, Contract Skills Development Goals and Contract Participation Goals are not applicable.

Functionality

• Technical requirements weighted 100%; minimum qualifying score 80%.
• Bidders below the 80% threshold are disqualified.
• Technical requirements are in Part 2 of the tender documentation.

Price

• Evaluated inclusive of VAT and corrected for arithmetical errors.
• Price points out of 80; rates are not offered by Eskom, bidders submit rates for line items.
• If the recommended bidder's rates are considered too high against previously paid rates, a post-tender mandate may go to the relevant Delegation of Authority for approval.
• An incomplete BOQ is disqualified.

Preference points (80/20)

• Specific goals scored out of 20 points.
• Failure to submit evidence for a specific goal does not disqualify the bid but scores 0 for that goal.
• Price and specific goal points are added and rounded to two decimal places; the highest total wins.

Ranking and selection

• Bidders ranked from highest to lowest on total points out of 100.
• Up to one service provider per area; bidders indicate the sectors they are tendering for.
• Ties on price and preference points are resolved by drawing lots.
• Objective criteria: not applicable.
• No public tender opening; tenders are downloaded electronically and prices are not read out.

Provision of SPU meter reading services on an as-and-when-required basis for the KZN Operating Unit, Central East Cluster, Distribution Division, over a 36-month period.

Closing: 2 November 2026 at 10:00.

• B-BBEE improvement or retention plan: due within 30 days of signing the contract.
• SDL&I Implementation Schedule: to be completed and returned to the SDL&I representative for acceptance within 28 days of contract award.
• SDL&I compliance report: submitted yearly on the Data Collection Template; Eskom reviews it within 30 days of receipt.

Returnable documents

• SDL&I Bidders Document (240-148918142): must be completed and signed by the bidder.
• SBD 6.2 (Declaration for Local Production and Content) and Annex C (Local Content Declaration – Summary Schedule): mandatory at contract award.
• B-BBEE certificate or sworn affidavit: required to claim preference points and as a condition of contract award.
• Ownership documents that may be called for during evaluation: CIPC registration with shareholding breakdown, ID copies of shareholders or owners, and proof of disability of owners where applicable.

Consequence of omission

• A bidder that does not submit the documentation needed to allocate preference points is not disqualified, but scores 0 of the 20 specific-goal points and can only earn price points out of 80.

Preference point system: 80/20 (price 80 points, specific goals 20 points).

• Specific-goal points are added to price points and the total rounded to two decimal places; the bid with the highest points is awarded the contract under section 2(1)(f) of the PPPF Act.

B-BBEE status level points (80/20 system)

• Level 1: 20 points
• Level 2: 18 points
• Level 3: 14 points
• Level 4: 12 points
• Level 5: 8 points
• Level 6: 6 points
• Level 7: 4 points
• Level 8: 2 points
• Non-compliant contributor: 0 points
• Under a 90/10 system the same levels score 10, 9, 6, 5, 4, 3, 2, 1 and 0 respectively.

Objective criteria

• Meeting the objective criteria is a condition of contract award; failing them may lead to the second-ranked bidder being recommended.
• No designated sector applies and no local production and content threshold is set for this commodity.
• No CIDB compulsory training and no Construction Skills Development Goal percentage apply.
• The National Industrial Participation Programme and mandatory subcontracting as a condition of award do not apply.

SDL&I commitments

• SDL&I objectives are not scored, but the commitments given become contractual obligations; a bidder that submits them but misses Eskom's targets is not disqualified.

Scope

• Provision of SPU meter reading services on an as-and-when-required basis.
• Areas covered: various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.
• Contract period: 36 months.

Skills development obligation

• The successful supplier must deliver 1 skill from the listed programmes for every R3 000 000 invoiced to Eskom.
• Listed skills: Meter Reading Training, SAMTRAC, Customer Service Training, K53 Driver Training.
• Candidates must be unemployed, drawn only from KwaZulu-Natal, and representative of South Africa's population demographics.
• Eskom employees and registered learners are excluded from these targets.
• The supplier carries the full cost of the training; Eskom makes no financial contribution. SETA grants, subsidies and incentives, and SARS tax rebates for skills development, may be pursued.
• Training may be delivered directly or through the supplier's network, including SETA-accredited providers.

Skills development may be delivered by the bidder directly or through its supply network, and SETA-accredited training providers may be used for scarce and critical skills. The targets exclude Eskom employees and registered learners, and the bidder bears the full cost of training with no Eskom contribution; SETA grants, subsidies and incentives, and SARS tax rebates for skills development, may be accessed.

Bids must be priced on the Price Schedule issued with the tender. Where a contract combines local and imported goods or services, the response must be split into its components; local procurement content equals total spend less the imported component.

Pricing

• Bids must be priced on the Price Schedule issued with the tender; where local and imported components are combined, the response must be split into its components.
• Local procurement content is total spend less the imported component; Eskom's target is 100% local content.

Penalties and security

• Penalty for failing to meet SDL&I obligations: 2.5% of the Purchase Order value.
• Retention: 2.5% of each invoice (excluding VAT) is held for the duration of the contract as security for SDL&I obligations.
• Retained amounts are released only once Eskom has received the SDL&I progress reports, all SDL&I obligations have been met, and the SDL&I Department has approved a compliance report.
• Failure to implement corrective measures after Eskom notifies non-compliance triggers the retention clauses.

B-BBEE evidence

• To claim preference points: a valid B-BBEE certificate from a SANAS-accredited verification agency, a valid sworn affidavit, or a CIPC-issued B-BBEE certificate for EMEs. Joint ventures must submit a SANAS-accredited certificate in the name of the joint venture.
• Revenue R10 million or less (EME): a sworn affidavit is acceptable.
• Revenue R50 million or less (QSE): all elements of the sector QSE scorecard must be met, unless the entity is at least 51% black owned, in which case a sworn affidavit is required.
• Revenue above R50 million: a valid B-BBEE certificate is required.
• A valid B-BBEE certificate or sworn affidavit is a condition of contract award.

Sworn affidavit validity

• Deponent's name and identity number as they appear on the identity document, and designation as director, owner or member.
• Enterprise name per CIPC registration documents and the enterprise business address.
• Black ownership, black female ownership and designated-group percentages (black beneficiary percentage for specialised enterprises under Statement 004), with no blank spaces.
• Total revenue for the year under review, whether from audited financial statements or management accounts, and the financial year end.
• A single B-BBEE status level, plus empowering supplier status (QSEs must select the basis).
• Deponent and Commissioner of Oaths must sign on the same date, in each other's presence, with the Commissioner's stamp.
• The Commissioner of Oaths may not be an employee or ex officio of the enterprise.

Other documents

• CIPC registration documentation with shareholding breakdown, ID copies of shareholders or owners, and proof of disability of owners where applicable may be requested during evaluation.
• SBD 6.2 and Annex C are mandatory at contract award.
• No CIDB grading or compulsory CIDB training applies to this tender.

A B-BBEE sworn affidavit must record the deponent's name and identity number as per the identity document; the deponent's designation as director, owner or member; the enterprise name per CIPC registration and its business address; black, black female and designated-group ownership percentages (black beneficiary percentage for specialised enterprises under Statement 004) with no blank spaces; total revenue for the year under review and whether it is based on audited financial statements or management accounts; the financial year end used to determine that revenue; a single B-BBEE status level; and the empowering supplier status, with QSEs selecting the basis. The deponent and the Commissioner of Oaths must sign on the same date, in each other's presence, with the Commissioner's stamp, and the Commissioner may not be an employee or ex officio of the enterprise.

A B-BBEE sworn affidavit is only valid if it records the deponent's name and identity number as per the identity document, the deponent's designation as director, owner or member, the enterprise name per CIPC registration and its business address, the black, black female and designated-group ownership percentages with no blank spaces, the total revenue for the year under review and whether it comes from audited financial statements or management accounts, the financial year end, a single B-BBEE status level, and the empowering supplier status. The deponent and the Commissioner of Oaths must sign on the same date in each other's presence, with the Commissioner's stamp; the Commissioner may not be an employee or ex officio of the enterprise.

Suppliers must submit a yearly SDL&I compliance report on the Data Collection Template. Eskom reviews the report within 30 days of receipt and notifies the supplier in writing of any unmet obligations. The supplier must then implement corrective measures before the next report, failing which the retention clauses are invoked. Each contract carries an SDL&I Implementation Schedule that the supplier must complete and return to the SDL&I representative for acceptance within 28 days of contract award; it is the reference document for monitoring and reporting progress against the stated SDL&I commitments.

Objective criteria are a condition of contract award, and failing them may lead to the second-ranked bidder being recommended. No CIDB compulsory training or Construction Skills Development Goal percentage applies; where a CSDG percentage does apply, failing it makes a bid non-responsive. The National Industrial Participation Programme and mandatory subcontracting as a condition of award do not apply.

A maximum of 20 points is awarded for the specific goal. Specific-goal points are added to price points and the total rounded to two decimal places; the highest-scoring bidder is awarded the contract under section 2(1)(f) of the PPPF Act. B-BBEE status level points: Level 1 = 10 (90/10) or 20 (80/20); Level 2 = 9 or 18; Level 3 = 6 or 14; Level 4 = 5 or 12; Level 5 = 4 or 8; Level 6 = 3 or 6; Level 7 = 2 or 4; Level 8 = 1 or 2; non-compliant = 0. Missing preference-point documentation does not disqualify a bid, but forfeits the 20 specific-goal points and limits the bidder to price points out of 80.

Evaluation is based on the submission of mandatory environmental documents. Each document is scored 0 (not submitted or does not meet minimum requirements) or 1 (submitted and meets minimum requirements). The tenderer must submit:

• Annexure B: signed acknowledgement of Eskom's SHEQ rules and requirements.
• Environmental Management Plan for the scope of work, covering environmental incident management and emergency planning for environmental incidents.
• Supplier's Environmental (or SHE/SHEQ) policy, signed by the Company Owner/CEO/MD, demonstrating commitment to compliance with environmental obligations and environmental duty of care.
• ISO 14001 Environmental Management Standard certificate (Part B).

Failure to submit any document or submitting one that does not satisfy minimum requirements results in a score of 0 and potential disqualification.

The tenderer must provide:

• A signed acknowledgement of Eskom's SHEQ rules and requirements (Annexure B).
• An Environmental Management Plan for the scope of work, addressing as a minimum:
• Environmental incident management.
• Emergency planning for environmental incidents.
• A Supplier's Environmental (or SHE/SHEQ) policy, signed by the Company Owner/CEO/MD, committing to:
• Compliance with environmental compliance obligations.
• Environmental duty of care.
• An ISO 14001 Environmental Management Standard certificate.

Mandatory compliance documents:

• Annexure B: signed acknowledgement of Eskom's SHEQ rules and requirements.
• ISO 14001 Environmental Management Standard certificate.
• Supplier's Environmental (or SHE/SHEQ) policy signed by Company Owner/CEO/MD.

The tenderer must submit a signed acknowledgement of Eskom's SHEQ rules and requirements (Annexure B).

The Environmental Management Plan must address environmental incident management and emergency planning for environmental incidents. The supplier's Environmental (or SHE/SHEQ) policy must be signed by the Company Owner/CEO/MD and commit to compliance with environmental obligations and environmental duty of care. An ISO 14001 certificate is required.

The tender is for the establishment of an enabling agreement for SPU meter reading services in the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis, for 36 months.

Closing date: 18 September 2026 (per document; note tender record lists closing date as 2 November 2026 at 10:00 – verify with the issuing office).

No briefing or site visit is mentioned in the provided document.

Eskom representative: Asanda Msomi

Date issued: 18 September 2026

No email, telephone, or address provided in the document.

Returnable documents (Category 3 – Quality Requirements):

• Section A: QMS Manual, Quality Policy, Quality Objectives, documented information for control of documented information (ISO 9001:2015 clause 7.5), control of nonconforming outputs (clause 8.7), nonconformity and corrective action (clause 10.2), and internal audit (clause 9.2).
• Section B: Organisation chart and responsibility matrix (including quality management function), and documented information for control of externally provided processes, products and services (clause 8.4).
• Section C: Draft Contract Quality Plan specific to the scope of work (ref ISO 10005).
• Section D: Draft or example of an Inspection and Test Plan (ITP) or Quality Control Plan (QCP) on similar/previous work.
• Section E: Form A completed and signed.

All returnables must be submitted with the bid. Failure to submit any required document may affect evaluation.

Quality requirements are evaluated as pass/fail (indicator = 1). Each section must be provided to score. Sections and their scores:

• Section A: QMS System Requirements – score 7 (Option 2)
• Section B: Evidence of QMS in operation – score 2
• Section C: Contract Quality Plan – score 1
• Section D: Quality Control Plan – score 1
• Section E: User-defined additional requirements – score 1

Total possible quality score: 12. No minimum qualifying score is stated in the document.

Scope: Provision of SPU meter reading services for various areas in the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis, for a period of 36 months.

Quality requirements apply as per specification 240-105658000 and related references.

Bidders must provide a completed and signed Form A as part of the quality requirements.

No specific compliance requirements (e.g., CSD, tax clearance, B-BBEE, CIDB) are stated in the provided document. Bidders must comply with the quality requirements listed.

Quality requirements are evaluated per section with scores: Section A (7), Section B (2), Section C (1), Section D (1), Section E (1). Total 12. No minimum score stated.

The agreement covers the provision of SPU Meter Reading Services for various areas in the KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis, for a period of 36 months.

Closing date: 02 November 2026 at 10:00 AM

Returnable documents: Part 3 – SDL&I Submission Pack must be completed and submitted with the tender. The tenderer name must be filled in on the cover page. No other submission details are provided in this document.

Scope: Provision of SPU Meter Reading Services for various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.

Contract type: Enabling agreement, on an as-and-when-required basis.

Contract period: 36 months.

Closing date: 2 November 2026 at 10:00

Site inspection: A physical site inspection will be conducted at the bidder's premises before award. Date and time not stated; the bidder must be prepared to provide the required certificates and equipment on the day of the visit.

No other dates (briefing, site visit, clarification deadlines) are stated in the document.

No contact names, emails, or telephone numbers are stated in the document.

Submission address: Not stated.

Service/delivery area: KwaZulu Natal Operating Unit, Central East Cluster (various areas including Margate, Pietermaritzburg, Empangeni, Newcastle, and surrounding towns).

Returnable documents: The bid pack must include the completed and signed SBD/MBD forms (Invitation to Bid, Pricing Schedule, Declaration of Interest, Preference Points Claim, Declaration for Local Production and Content, Contract Form, Declaration of Bidder's Past Supply Chain Management Practices, Certificate of Independent Bid Determination, and Authority to Sign). Each form commits the bidder to its stated obligations; a false declaration or unsigned form may disqualify the bid.

Submission method: Not stated in the document. The closing date is 2 November 2026 at 10:00 (from the tender record).

Disqualification risks:

• Omitted or unsigned returnable forms.
• Late submission after the closing time.
• Failure to pass the physical site inspection (see evaluation criteria).
• Subcontracting any part of the work without Eskom's consent.
• Providing false readings or information.

Evaluation stages:

1. Physical site inspection at the bidder's premises (before award) to verify:

• Roadworthy vehicle with a Certificate of Roadworthiness (certificate to be provided on the day of the visit).
• Garmin GPS unit.
• Digital camera.
• Dog repeller.
• Admin office with computer and telephones.
• Admin support officer.
• Certificates of competence for staff (LV regulations, meter reading, first aid, etc.).
• OHS Act training certificate.
• Other business-related training certificates (e.g., financial management, HR).

2. Staff must be fully accredited and authorised by Eskom before field work.
3. No subcontracting is allowed.
4. Bidders must be able to provide 4x4 vehicles and all specified equipment.
5. Bidders must submit a detailed business plan demonstrating capability to deliver quality, timeous and sustainable service, with focus on timelines.
6. Bidders must include a staff structure and deployment plan.

Preference points system: Not stated in the document (no 80/20 or 90/10 split given).

Scope of work:

• Read all Small Power User (SPU) meters in the KwaZulu Natal Operating Unit on predetermined routes provided by Eskom.
• Each reading must be accompanied by a photograph of the reading; the reading and photograph are paid as one unit. If the actual read cannot be photographed, a photograph indicating why (e.g., meter box could not be opened, customer took the reading) must be provided. No-access readings are paid at a lower rate than actual reads.
• Meters are read quarterly on routes generated by Eskom's automated Billing System; routes and customer numbers may change as customers are added or removed.
• Readings must be captured directly into Hand Held Data Capture devices (HHU) provided by Eskom, in the field at each meter.
• On completion of each route, readings must be uploaded into the Route Master System at the relevant Eskom office on the end read date or as stipulated.
• All installations on a route, including terminated points of delivery, must be read; any movement or tampering must be reported immediately to the accountable Eskom official.
• The contractor must read and validate each meter badge number as required by the Route Master System, which may require opening meter boxes.
• The contractor must develop knowledge of the geographical area, Eskom network, reading routes, and reading dates; must read and understand Eskom's single line diagrams, route maps, and GPS co-ordinates.
• Routes are classified as Rural or Urban, with different rates for each category.
• The contractor has 4 days to read a meter route (average, determined by Eskom's billing window).
• Ad hoc route readings may be requested by Eskom at agreed prices.
• The contractor must update/correct data on the HHU on site where it differs from the meter box; record any tampering.
• The contractor must report any faulty equipment on the Eskom network (e.g., low hanging conductor, damaged meter kiosks) monthly in a consolidated spreadsheet; safety hazards must be reported immediately.
• The contractor must leave all Eskom equipment in an electrically safe condition and lock meter boxes with Eskom locks (supplied by Eskom where necessary).
• The contractor must not give customers access to meter boxes or keys unless instructed in writing by Eskom.
• The contractor must provide a daily progress report to the Eskom dispatching official; no task is complete until all required feedback is received in the prescribed format.
• The contractor must provide feedback to Eskom within 3 working days on queries raised.
• The contractor must attend performance meetings and other ad hoc meetings as required by Eskom.

Equipment and vehicles:

• Vehicles must be 4x4, roadworthy at all times, in good general condition with no visible body damage, and must reflect and support Eskom's image. Eskom may request a roadworthy certificate from an AA-accredited testing authority.
• All glass in the cab must be clear and free from tinting.
• Maximum of two people per vehicle while on duty.
• Replacement vehicle must be made available within 24 hours if a vehicle becomes unavailable.
• Contractor must provide Garmin GPS equipment, digital cameras, cell phones (with airtime), dog taser/repeller, and any other tools/equipment required (except those specified as provided by Eskom).
• Contractor must not use Eskom's or customers' resources (staff, equipment, vehicles) except for equipment specifically supplied by Eskom.
• Contractor's staff must be smartly dressed in appropriate PPE clothing suggested by Eskom; shirts/reflective vests must be branded with the contractor's name.

Access and conduct:

• Access to rural properties must follow Eskom's "Access to Farms" procedure (copy available on request).
• Contractor must treat Eskom customers and landowners with respect and adhere to landowners' requirements (e.g., closing gates).
• Any incident between the contractor and an Eskom customer must be reported immediately to the relevant Eskom Delivery Controller or Dispatching Official.
• Contractor must report all factors prohibiting work (bad roads, vicious dogs, access denied, locked gates) at the time of submitting the route; failing to report may result in non-payment and penalties.
• Contractor must report anything that could affect its ability to perform, impact Eskom's customers or image, or lead to liability claims.

Information and data:

• All information provided to or by Eskom belongs to Eskom; must be returned to Eskom if the contractor leaves, and not to any third party.
• Contractor must record routes and meter positions using Garmin Mapping GPS data (Garmin .gdb or .gpx format, including waypoints and tracks). Data to be provided after first readings per route and updated every six months, and on request.
• If dispatched to a site without GPS data, the contractor must capture the track and meter position and provide it to Eskom in the specified format.
• Digital photographs must be time and date stamped, less than 1 MB in data size, with the meter reading and badge/meter number clearly visible. Photographs for no-access must be geo-referenced with GPS co-ordinates, named and cross-referenced to the installation.
• Photograph naming convention: installation number, e.g., mvr299/1/2/3 for multiple photos.
• Photographs must be submitted electronically in a folder named with the route name, month, year, and route number (e.g., Merrivale Rural 0810100023), via email, CD, or memory stick, as agreed with the relevant Eskom official.

Areas and routes:

• The tender covers five areas: Area 1 (Margate and Pietermaritzburg), Area 2 (Margate and Pietermaritzburg), Area 3 (Margate, Empangeni and Newcastle), Area 4 (Pietermaritzburg and Newcastle), Area 5 (Empangeni and Newcastle). Specific routes are listed in the document.

Pricing format:

• Rates are per customer installation reading (an installation may have one or three meters, but payment is only for the single installation).
• Different rates apply for Urban and Rural routes, as agreed in the contract.
• No-access readings are paid at a lower rate than actual reads.

Payment conditions:

• No payment for readings not accompanied by a photograph.
• No payment for unusable readings (e.g., if route not completed or readings not accepted by the billing system), unless due to Eskom's act or omission.
• No payment for late, incomplete, inaccurate, or poor-quality work.
• If readings are late and cannot be used for automatic billing, no payment for the entire route.
• If a reading could have been obtained but was not, Eskom may deduct the amount from the next invoice (number of incorrect no-accesses multiplied by the no-access rate).

Penalties and recovery:

• False readings: Eskom will recover any losses sustained, even if discovered later.
• Incomplete routes without valid feedback: penalty deducted from the invoiced price for the entire route, calculated as the actual percentage of the route not read (excluding justified missing readings).
• If the contractor is unable to execute work, Eskom may dispatch the work to other resources and invoice the contractor for actual costs less the contract rate; Eskom may offset such amounts against the contractor's invoice.

No bid security, bonds, guarantees, retention, or payment terms are stated in the document.

No specific compliance requirements (e.g., CSD registration, tax clearance, B-BBEE level, CIDB grading, CIPC registration) are stated in the document.

Staff accreditation:

• All staff must be fully accredited and authorised by Eskom to do meter reading and use Route Master hand held units before field work. Training costs (course, transport, accommodation) are for the contractor's account.
• Staff must hold certificates of competence for LV regulations, meter reading, first aid, etc., and OHS Act training certificate.

Site inspection:

• A physical site inspection at the bidder's premises is required before award, verifying roadworthy vehicle (with certificate), Garmin GPS unit, digital camera, dog repeller, admin office with computer and telephones, admin support officer, and all staff certificates.

Other:

• No subcontracting is allowed.
• Contractor must not use Eskom's or customers' resources.
• Contractor must comply with Eskom's "Access to Farms" procedure.

Returnable document

• Annexure B: Acknowledgement Form for Eskom OHS legal and other requirements — the bidder confirms it has obtained the listed Eskom and statutory OHS documents, understands them, and accepts the consequences of non-compliance. Must be signed by an authorised person (CEO, Director or Managing Director) and witnessed by two witnesses.

No submission channel, address, closing time or copy requirements are stated in this document.

OHS compliance

• The supplier, contractor or tenderer must comply with Eskom and statutory OHS requirements when working at or rendering a service to Eskom.
• Applicable documents include: Eskom contractor Health and Safety requirements standard 32-136; Occupational Health and Safety Act; Compensation for Occupational Diseases and Illnesses Act; National Environmental Management Act; Regulation for Hazardous Biological Agents; Eskom vehicle specification 32-345; OHS Incident Management procedure 32-95; National Environmental Management Waste Act; SHEQ Policy 32-727; Life Saving Rules 240-62196227; Personal Protective Equipment 240-44175132; Management of Substance Abuse in the Workplace 32-37; OHS Risk Assessment procedure 32-520; and the Basic Conditions of Employment Act.
• After contract award the supplier must align its own processes with Eskom's OHS policies, procedures and standards.
• Penalties are enforced on the main supplier for non-conformance by the main supplier, its contractors or its suppliers, whether against Eskom or statutory OHS requirements.

Verification

• Eskom may verify compliance when it deems necessary and may instruct the contractor to provide testimonials, references and client contact details for similar previous work.

OHS obligations and contractor oversight

• The supplier, contractor or tenderer must comply with Eskom OHS legal and other requirements when working at or rendering a service to Eskom, including the Eskom contractor Health and Safety requirements standard 32-136, the Occupational Health and Safety Act, the Compensation for Occupational Diseases and Illnesses Act, the National Environmental Management Act, the Regulation for Hazardous Biological Agents, Eskom vehicle specification 32-345, the OHS Incident Management procedure 32-95, the National Environmental Management Waste Act, SHEQ Policy 32-727, Life Saving Rules 240-62196227, Personal Protective Equipment 240-44175132, Management of Substance Abuse in the Workplace 32-37, the OHS Risk Assessment procedure 32-520, and the Basic Conditions of Employment Act.
• After award, the supplier must align its processes with Eskom's OHS requirements.
• Penalties are enforced on the main supplier for non-conformance to Eskom or statutory OHS requirements.
• The main contractor or supplier must demonstrate its contractor selection process and criteria, notify Eskom before appointing contractors or suppliers, ensure those parties have adequate resources and competencies, remain accountable for their compliance, monitor them through OHS audits and assessments, give grounds for terminating non-compliant contractors, and deal with non-conformance directly under the performance and penalty processes.
• Eskom may verify compliance and may require testimonials, references and client contact details for similar previous work.

Management of contractors and suppliers

The main contractor or supplier must:

• Show Eskom the process and selection criteria used when appointing its own contractors and suppliers.
• Notify Eskom before appointing a contractor or supplier and before that party starts work.
• Confirm that its contractors and suppliers have adequate resources and competencies.
• Remain accountable for managing those contractors and suppliers so that the legal and Eskom requirements applicable to the main supplier are met during contract execution.
• Monitor its contractors and suppliers through audits and assessments of OHS compliance while the work is carried out.
• Provide the grounds for terminating work performed by a contractor or supplier.
• Handle all non-conformance by contractors or suppliers at any tier directly with the main contractor or supplier under the performance and penalty processes.

An enabling agreement is to be established for SPU meter reading services across various areas in the KZN Operating Unit, Central East Cluster, Distribution Division. Services are rendered on an as-and-when-required basis over a thirty-six (36) month period.

Closing

• Date: 02 November 2026
• Time: 10:00

No compulsory briefing, site visit or clarification deadline is stated in this volume.

Submission channel and packaging details are not set out in the technical requirements volume; bidders must confirm the returnable documents and delivery method in the main bid document.

• Enquiry number to be quoted on all correspondence and on the bid: E3628DXKZNOU.
• Bidder name must be entered on the technical submission cover page.

Scope

• Provision of SPU meter reading services on an as-and-when-required basis.
• Coverage: various areas within the KZN Operating Unit, Central East Cluster, Distribution Division.
• Contract form: enabling agreement, established for a period of thirty-six (36) months.
• Services are called off as required; no fixed volumes or guaranteed quantities are stated in this volume.

Eskom requires an enabling agreement for SPU meter reading services in the various areas of the KZN Operating Unit, Central East Cluster, Distribution Division. Work is called off on an as-and-when-required basis over a thirty-six (36) month period under the NEC3 Term Services Contract (TSC). Enquiry number: E3628DXKZNOU. Closing: 02 November 2026 at 10:00.

Closing date and time: 02 November 2026 at 10:00.

Submission method

• Upload the bid via the Eskom Tender Bulletin site. No physical bid box address is given.
• Closing: 02 November 2026 at 10:00.
• Late bids are not accepted.

Mandatory returnables — disqualifiable if not submitted by closing

• Meet the tenderer eligibility criteria.
• Acceptance of the NEC3 Term Services Contract (TSC) terms together with a fully priced BOQ.

Mandatory returnables — non-disqualifiable

• These must be fully completed, signed and submitted by closing. If outstanding, the Procurement Practitioner requests them in writing and they must be received within 5 working days, failing which the bid is disqualified.
• Annexure A (Authorisation Form): authorises the named signatory to bind the bidder.
• Annexure B (Acknowledgement Form).
• Annexure C (Tenderer's Particulars Form).
• Annexure D (Integrity Declaration Form): declares conflicts of interest, shareholding and fair tendering practices.
• Annexure H (SBD 1 Invitation to Bid): bidder and contact details, signed as the offer cover page.
• Annexure I (SBD 6.1 Preference Points Claim): claims preference points for specific goals.
• Annexure J (SBD 4 Bidder's Disclosure): discloses state employment and interests of directors, shareholders and members.
• Annexure K (E-Tendering Training Acknowledgement Form).
• Supplier Tax Evaluation Questionnaire.

Returnables required for contract award

• CSD registration (MAAA number).
• Valid SARS Tax Clearance Certificate / Tax Compliance Status PIN.
• Valid COID certificate with a nature of business relevant to this scope of work.
• Valid certified SANAS B-BBEE certificate, or the completed affidavit where applicable.
• Fully completed NEC3 Term Services Contract and signed Tax Evaluation Questionnaire.

Disqualification risks

• Any disqualifiable returnable not submitted by the closing date and time.
• Non-disqualifiable returnables not delivered within 5 working days of a written request.
• Bids not uploaded through the Eskom Tender Bulletin site.

Disqualifiable returnables — due by the closing date and time

• Meet the tenderer eligibility criteria.
• Acceptance of the NEC3 Term Services Contract (TSC) terms with a fully priced BOQ.
• Upload of the submission via the Eskom Tender Bulletin site.

Non-disqualifiable returnables — due by closing, or within 5 working days of a written request, failing which the bid is disqualified

• Annexure A (Authorisation Form).
• Annexure B (Acknowledgement Form).
• Annexure C (Tenderer's Particulars Form).
• Annexure D (Integrity Declaration Form).
• Annexure H (SBD 1 Invitation to Bid).
• Annexure I (SBD 6.1 Preference Points Claim Form).
• Annexure J (SBD 4 Bidder's Disclosure Form).
• Annexure K (E-Tendering Training Acknowledgement Form).
• Supplier Tax Evaluation Questionnaire.

Required for contract award

• CSD registration (MAAA number).
• SARS Tax Clearance Certificate with a valid Tax Clearance PIN.
• Valid COID certificate with a nature of business relevant to this scope of work.
• Valid certified SANAS B-BBEE certificate or completed affidavit.
• Fully completed Invitation to Bid.
• Fully completed NEC3 Term Services Contract.
• Completed and signed Tax Evaluation Questionnaire.

Preference point system: 80/20 (applicable to requirements up to R50 000 000 including all taxes).

• Price: 80 points.
• Specific goals: 20 points.
• Total: 100 points.

Price scoring

• Points are calculated from the lowest acceptable tender price using the 80/20 price formula.

Specific goals

• Points are claimed on SBD 6.1 against the specific goals stated in the tender.
• Failure to submit the required proof with the bid means no specific-goal points are claimed.
• Eskom may require a bidder to substantiate any preference claim before adjudication or at any time afterwards.

Stage 1 — compliance gate

• Bids missing the disqualifiable returnables (eligibility criteria, NEC3 TSC acceptance, fully priced BOQ, upload via the Eskom Tender Bulletin site) are disqualified.
• Non-disqualifiable returnables may be requested in writing and must be received within 5 working days, failing which the bid is disqualified.

Scope

• Provision of SPU meter reading services across the various areas of the KZN Operating Unit, Central East Cluster, Distribution Division.
• Services are rendered on an as-and-when-required basis.
• Contract period: thirty-six (36) months.
• Contract framework: NEC3 Term Services Contract (TSC).
• Enquiry number: E3628DXKZNOU.

Pricing deliverable

• A fully priced Bill of Quantities must accompany the bid.

Pricing format

• A fully priced Bill of Quantities must be submitted with acceptance of the NEC3 Term Services Contract (TSC).

Eligibility

• Bidders must meet the tenderer eligibility criteria.
• Registration on the Eskom Vendor Database is not a prerequisite for bidding and unregistered companies are not prejudiced in the evaluation.
• Bids are not considered from persons in the service of the state, companies with directors who are persons in the service of the state, or close corporations with such members.

Registration and tax

• CSD registration number (MAAA number) required.
• Valid SARS Tax Clearance Certificate / Tax Compliance Status PIN required; the PIN must be valid.
• Consortia, joint ventures and sub-contractors: each party submits its own TCS certificate/PIN and CSD number.

Statutory certificates

• Valid COID certificate required; the nature of business on it must be relevant to this scope of work.

B-bbee

• Valid certified SANAS B-BBEE certificate from a SANAS-registered verification agency, or a completed affidavit where applicable.
• Affidavit validity: 12 months from the Commissioner of Oaths stamp.
• B-BBEE status and expiry date must be declared in the tenderer information section.

Disqualification risks

• Any disqualifiable returnable not submitted by closing.
• Non-disqualifiable returnables not delivered within 5 working days of a written request.
• Listing on the Register for Tender Defaulters or the Database of Restricted Suppliers.
• False disclosure of interest, shareholding or beneficiary information.

B-BBEE evidence

• A valid certified SANAS B-BBEE certificate issued by a SANAS-registered verification agency, or a completed affidavit where applicable.
• Affidavit validity runs for 12 months from the Commissioner of Oaths stamp.
• B-BBEE status and B-BBEE expiry date must be declared in the tenderer information section.

Claiming points

• Preference points are claimed on the SBD 6.1 Preference Points Claim Form; points claimed without the required proof are not awarded.

Eligibility

• Bidders must meet the tenderer eligibility criteria.
• Eskom Vendor Database registration is not a prerequisite and unregistered companies are not prejudiced in the evaluation.

Documents to attach

• CSD registration number (MAAA number).
• Valid SARS Tax Clearance Certificate / Tax Compliance Status PIN.
• Valid COID certificate, with a nature of business relevant to this scope of work.
• Valid certified SANAS B-BBEE certificate from a SANAS-registered service provider, or a completed affidavit where applicable.

Submission

• The bid must be uploaded via the Eskom Tender Bulletin site.

The 80/20 preference point system applies: a maximum of 80 points for price and 20 points for specific goals, out of a total of 100 points.

Meter reading services for Eskom's KZN Operating Unit, Central East Cluster, Distribution Division, on an as-and-when-required basis over 36 months. Bidders must hold a meter reading authorisation from Eskom KZN OU, another Eskom OU, or a municipality.

Returnable evidence — certified copies, none older than 3 months:

• Meter Reading Course Certificate (Eskom EAL or an accredited external training provider).
• ORLVS Training Certificate, or a valid LV permit/authorisation, valid within the last 9 months at tender close.
• Meter Reading Authorisation (Eskom KZN OU, another Eskom OU, or a municipality), valid within the last 9 months at tender close.
• Fire Fighting Training Certificate — Basic.
• First Aid Training Certificate — minimum Level 2.
• HIRA Training Certificate.
• Tools and equipment: proof of ownership by serial number, make and model, or proof of purchase/receipt, or a photograph of the item.
• Company branded PPE: photographs of the branded items, or the design plus a branding quotation.
• Vehicles: copy of the logbook; where the vehicle is not registered in the company's name, an affidavit explaining ownership for each vehicle; for hired vehicles, a letter from a bona fide vehicle leasing or hiring agency (letters from other contractors are not accepted).

Certified copies, none older than 3 months:

• Meter Reading Course Certificate (Eskom EAL or accredited external training provider).
• ORLVS Training Certificate or valid LV permit/authorisation, valid within the last 9 months at tender close.
• Meter Reading Authorisation (Eskom KZN OU, other Eskom OU, or municipality), valid within the last 9 months at tender close.
• Fire Fighting Training Certificate — Basic.
• First Aid Training Certificate — minimum Level 2.
• HIRA Training Certificate.
• Tools and equipment: serial number, make and model, or proof of purchase/receipt, or photograph of the item.
• Company branded PPE: photographs of branded items or design plus branding quotation.
• Vehicles: copy of logbook; affidavit explaining ownership for each vehicle not in the company name; letter from a bona fide vehicle leasing or hiring agency for hired vehicles (letters from other contractors are not valid).

Evaluation is against mandatory technical criteria; points are scored per item and deducted for shortfalls.

Experience (30 points)

• More than 5 cumulative years: no deduction.
• More than 3 up to 5 years: 7.5 points deducted.
• 2 to 3 years: 15 points deducted.
• Under 2 years: 22.5 points deducted.
• No experience: 30 points deducted.
• Concurrent contracts are not counted cumulatively; fewer than 5 cumulative years attracts a deduction.
• Where the bidder has no experience, an employee's meter reading authorisation may be used.

Skills (4 certificates/authorisations per criterion for maximum points)

• Meter Reading Course: 2.5 points per certificate, maximum 10.
• ORLVS: 3.5 points per certificate, maximum 14.
• Meter Reading Authorisation: 3.5 points per authorisation, maximum 14.

Training (4 certificates per criterion for maximum points)

• Fire Fighting (Basic): 1.125 points each, maximum 4.5.
• First Aid (minimum Level 2): 1.125 points each, maximum 4.5.
• HIRA: 0.75 points each, maximum 3.

Tools and equipment (4 units per criterion for maximum points)

• Digital GPS: 0.5 points per unit, maximum 2.
• Digital Camera: 0.5 points per unit, maximum 2.
• Dog Repelling Tazer: 0.5 points per unit, maximum 2.
• Company branded PPE: 1 point per unit, maximum 4.

Vehicles (4 different vehicles for maximum points)

• 4x4 vehicle: 2.5 points per vehicle, maximum 10.

Scope

• Meter reading services for Eskom's KZN Operating Unit, Central East Cluster, Distribution Division.
• Delivered on an as-and-when-required basis over a 36-month period.
• Work is spread across various areas within the KZN Operating Unit.

Capacity requirements

• Skills: 4 different certificates or authorisations per criterion.
• Tools and equipment: 4 units per criterion, owned by the bidding company.
• Vehicles: 4 different 4x4 vehicles, owned or hired.
• Meter reading authorisations accepted from Eskom KZN OU, another Eskom OU, or a municipality.

Meter Reading Experience — 30 points.

• More than 5 cumulative years: no deduction.
• More than 3 up to 5 years: 7.5 points deducted.
• 2 to 3 years: 15 points deducted.
• Under 2 years: 22.5 points deducted.
• No experience: 30 points deducted.

Evidence: proof of meter reading contracts showing start and end dates and scope, issued to the bidding company; certified copies no older than 3 months. Concurrent contracts are not cumulative. Where the company has no experience, an employee's meter reading authorisation may be used.

Required qualifications: Meter Reading Course Certificate (Eskom EAL or accredited external training provider); ORLVS Training Certificate or valid LV permit/authorisation; Meter Reading Authorisation (Eskom KZN OU, other Eskom OU, or municipality).

B-bbee

• Minimum B-BBEE Level: 2.

Experience

• Proof of meter reading contracts showing start and end dates and scope, issued to the bidding company; certified copies no older than 3 months.
• Concurrent contracts are not cumulative; fewer than 5 cumulative years attracts a points deduction.
• An employee's meter reading authorisation may substitute where the company has no experience.

Skills and training

• Meter Reading Course Certificate (Eskom EAL or accredited external training provider).
• ORLVS Training Certificate or valid LV permit/authorisation, valid within the last 9 months at tender close.
• Meter Reading Authorisation (Eskom KZN OU, other Eskom OU, or municipality), valid within the last 9 months at tender close.
• Fire Fighting Training Certificate — Basic.
• First Aid Training Certificate — minimum Level 2.
• HIRA Training Certificate.

Tools, equipment and vehicles

• Digital GPS, digital camera and dog repelling tazer must be owned by the bidding company, with ownership evidence.
• Company branded PPE with photographs or design and branding quotation.
• 4x4 vehicles owned or hired; logbook for owned vehicles, affidavit where not in the company name, and a bona fide leasing agency letter for hired vehicles.

Safety training and equipment required:

• Fire Fighting Training Certificate — Basic.
• First Aid Training Certificate — minimum Level 2.
• HIRA Training Certificate.
• Company branded PPE: 4 units for maximum points, evidenced by photographs of the branded items or the design plus a branding quotation.

Mandatory minimums for maximum points:

• Skills: 4 different certificates or authorisations per criterion.
• Tools and equipment: 4 units per criterion.
• Vehicles: 4 different 4x4 vehicles, which may be owned or hired.

Quality submission pack (Category 3) — documents required with the bid:

• QMS manual or equivalent document defining the quality management system and its scope.
• Quality policy approved by top management.
• Quality objectives approved by top management.
• Documented information for control of documented information (ISO 9001:2015 clause 7.5).
• Documented information for control of nonconforming outputs (ISO 9001:2015 clause 8.7).
• Documented information for nonconformity and corrective action.
• Documented information for internal audit (ISO 9001:2015 clause 9.2).
• Documented information for roles, responsibilities and authorities, including an organisation chart and responsibility matrix that covers the quality management function (ISO 9001:2015 clause 5.3).
• Documented information for control of externally provided processes, products and services, including criteria for evaluation, selection, performance monitoring and re-evaluation of external providers (ISO 9001:2015 clause 8.4).
• Draft contract quality plan specific to the scope of work (ISO 10005), covering the QA deliverables.
• Quality control plan, checklist or inspection and test plan (ITP) aligned to the scope of work (ISO 10005 and QM 58).
• A sample ITP or quality control plan from similar or previous work.
• Section E: any additional user-defined requirements and miscellaneous items.

Bidder identification: tenderer name and enquiry number E3628DXKZNOU must appear on the submission.

Closing: 02 November 2026 at 10:00.

Assessment is against the Category 3 quality requirements. The tenderer's QMS documentation, draft contract quality plan and quality control plan are reviewed for compliance with the stated ISO 9001:2015 clauses, ISO 10005 and QM 58.

No scoring split, preference point system (80/20 or 90/10) or minimum qualifying score is stated.

Scope: provision of SPU meter reading services across various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.

Basis of supply: as and when required.

Contract period: thirty-six (36) months.

Quality deliverables to be produced:

• A contract quality plan drafted specifically for the meter reading scope, with the associated QA deliverables.
• A quality control plan, checklist or inspection and test plan covering the scope of work.
• A worked example of an ITP or quality control plan from comparable completed work.
• A responsibility matrix and organisation chart that explicitly include the quality management function.
• Documented criteria for evaluating, selecting, monitoring and re-evaluating external providers.

Category 3 quality requirements — tenderers must submit:

• A QMS manual or equivalent document setting out the quality management system and its scope.
• A quality policy and quality objectives approved by top management.
• Documented information for control of documented information (ISO 9001:2015 clause 7.5).
• Documented information for control of nonconforming outputs (ISO 9001:2015 clause 8.7).
• Documented information for nonconformity and corrective action.
• Documented information for internal audit (ISO 9001:2015 clause 9.2).
• Documented information for roles, responsibilities and authorities, including an organisation chart and responsibility matrix covering the quality management function (ISO 9001:2015 clause 5.3).
• Documented information for control of externally provided processes, products and services, including criteria for evaluation, selection, performance monitoring and re-evaluation of external providers (ISO 9001:2015 clause 8.4).
• A draft contract quality plan specific to the scope of work, with the important QA deliverables (ISO 10005).
• A quality control plan, checklist or ITP aligned to the scope of work (ISO 10005 and QM 58).
• An example ITP or quality control plan from similar or previous work.
• Section E: user-defined additional requirements and miscellaneous items.

Quality management system compliance (Category 3):

• A defined QMS with a documented scope, an approved quality policy and approved quality objectives.
• Documented control of information and records (ISO 9001:2015 clause 7.5).
• Documented control of nonconforming outputs (ISO 9001:2015 clause 8.7) and of nonconformity and corrective action.
• Documented internal audit process (ISO 9001:2015 clause 9.2).
• Defined roles, responsibilities and authorities, evidenced by an organisation chart and responsibility matrix covering quality management (ISO 9001:2015 clause 5.3).
• Documented control of externally provided processes, products and services, including evaluation, selection, performance monitoring and re-evaluation criteria (ISO 9001:2015 clause 8.4).
• Contract quality plan prepared to ISO 10005 and a quality control plan or ITP prepared to ISO 10005 and QM 58.

No CSD, tax clearance, B-BBEE level or CIDB grading requirement is stated.

The quality submission is assessed on the tenderer's quality management documentation, its draft contract quality plan and its quality control plan or ITP.

Assessors look for a quality policy and quality objectives signed off by top management, and for documented processes covering document control, nonconforming outputs, corrective action and internal audit.

No weighting, scoring formula or pass mark is stated.

Environmental submission — tenderers submit either Part A or Part B, not both.

Part A (pre-requisite)

• Signed Acknowledgement of Eskom's SHEQ rules and requirements form (Annexure B), attached to the tender submission.
• Environmental Management Plan for the scope of work, covering at minimum environmental incident management and emergency planning for environmental incidents.
• Supplier's Environmental (or SHE/SHEQ) policy signed by the company owner, CEO or managing director, committing to compliance with environmental obligations and to environmental duty of care.

Part B

• Signed Acknowledgement of Eskom's SHEQ rules and requirements form (Annexure B).
• Valid ISO 14001 Environmental Management Standard certificate.

Cover page

• Tenderer name must be entered on the submission.
• Enquiry number: E3628DXKZNOU.

Scope

• Provision of SPU meter reading services across various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.
• Services are rendered on an as-and-when-required basis under an enabling agreement.
• Contract period: 36 months.

Environmental deliverables

• Environmental Management Plan for the scope of work, addressing environmental incident management and emergency planning for environmental incidents (low-risk classification).
• Environmental (or SHE/SHEQ) policy signed by the owner, CEO or managing director, covering compliance with environmental obligations and environmental duty of care.

Environmental

• Annexure B: acknowledgement of Eskom's SHEQ rules and requirements, signed and attached to the submission.
• Environmental Management Plan covering environmental incident management and emergency planning for environmental incidents.
• Environmental (or SHE/SHEQ) policy signed by the owner, CEO or managing director.
• Part B tenderers: valid ISO 14001 Environmental Management Standard certificate.

Occupational health and safety

• Compliance with Eskom contractor health and safety standard 32-136, the OHS specification, the Occupational Health and Safety Act and the Compensation for Occupational Diseases and Illnesses Act.
• After award, the bidder must align its processes with Eskom's OHS policies, procedures and standards.
• All employees, contractors and suppliers must complete the relevant Eskom induction.
• Penalties are enforced on the main supplier for OHS non-conformances by itself, its contractors or its suppliers.

Contractor and supplier management

• The main supplier must show Eskom its selection criteria and process for appointing contractors and suppliers, and notify Eskom before they start work.
• The main supplier must ensure contractors and suppliers have adequate resources and competencies, and is accountable for their compliance with legal and Eskom requirements.
• Compliance is monitored through audits and assessments during execution; non-conformances are handled through the main supplier's performance and penalty processes.
• Eskom may require testimonials, references and client contact details for similar previous work.

OHS acknowledgement

• Annexure B (Acknowledgement Form for Eskom OHS legal and other requirements, template 240-43921804 Rev 5, effective May 2021) must be signed and attached to the submission.

Standards to comply with when working for Eskom

• Eskom contractor health and safety requirements standard 32-136.
• The OHS specification and requirements issued with the tender.
• Occupational Health and Safety Act.
• Compensation for Occupational Diseases and Illnesses Act.

After award

• The bidder must align its company processes with Eskom's OHS policies, procedures and standards.
• All employees, contractors and suppliers must undergo the relevant Eskom induction.
• Penalties are enforced on the main supplier for OHS non-conformances by itself, its contractors or its suppliers.

Part A requirements

• Environmental Management Plan for the scope of work, addressing at minimum environmental incident management and emergency planning for environmental incidents (low-risk category).
• Environmental (or SHE/SHEQ) policy signed by the company owner, CEO or managing director, committing to compliance with environmental compliance obligations and to environmental duty of care.

Part B requirements

• Valid ISO 14001 Environmental Management Standard certificate.

Both parts

• Signed acknowledgement of Eskom's SHEQ rules and requirements (Annexure B) attached to the submission.

Contractor and supplier management obligations on the main supplier

• Demonstrate to Eskom the process and selection criteria used when appointing contractors and suppliers.
• Notify Eskom before contractors or suppliers begin work.
• Confirm that contractors and suppliers have adequate resources and competencies.
• Remain accountable for contractors' and suppliers' compliance with the legal and Eskom requirements applicable during contract execution.
• Monitor contractors and suppliers through OHS audits and assessments during the work.
• Provide the grounds for terminating contractor or supplier work.
• Handle all non-conformances by contractors and suppliers at any tier directly, through the performance and penalty processes.
• Eskom may verify compliance at any time and may require testimonials, references and client contact details for similar previous work.

Returnable documents (SDL&I checklist) — complete, sign and submit with the bid:

• SDL&I Bidders Document.
• B-BBEE evidence: a valid certificate from a SANAS-accredited verification agency, a valid sworn affidavit, or a CIPC-issued B-BBEE certificate for EMEs.
• CIPC registration document.
• Identity documents of the shareholder(s) or business owner(s).
• Share certificates, where applicable.
• Latest financial statements matching the financial date shown on the sworn affidavit or B-BBEE certificate.
• SBD 6.2 (Declaration for Local Production and Content): not applicable to this bid.
• Annexures C, D and E: not applicable to this bid.
• Proof of sub-contracting agreement(s): not applicable to this bid.
• Sub-contractor B-BBEE evidence (SANAS certificate, sworn affidavit, or CIPC B-BBEE certificate for EMEs): not applicable to this bid.

SDL&I checklist — documents to complete, sign and submit:

• SDL&I Bidders Document.
• B-BBEE evidence: valid SANAS-accredited verification agency certificate, valid sworn affidavit, or CIPC B-BBEE certificate for EME companies.
• CIPC registration document.
• Identity documents of the shareholder(s) or owner(s).
• Share certificates, where applicable.
• Latest financial statements aligned to the financial date on the sworn affidavit or B-BBEE certificate.

Marked not applicable: SBD 6.2, Annexure C, Annexure D, Annexure E, proof of sub-contracting agreement(s), and sub-contractor B-BBEE evidence.

B-BBEE and ownership evidence

• Bidders must submit a valid B-BBEE certificate from a SANAS-accredited verification agency, a valid sworn affidavit, or a CIPC-issued B-BBEE certificate where the bidder is an EME.
• CIPC registration document required.
• Identity documents of all shareholders or owners required.
• Share certificates required where shares are held.
• Latest financial statements must correspond to the financial date reflected on the sworn affidavit or B-BBEE certificate.

Local content and sub-contracting

• SBD 6.2, Annexures C, D and E, and sub-contracting proof are marked not applicable to this bid.

Submission channel: Eskom e-Tendering solution.

Returnable document:

• E-Tendering Training Acknowledgement Form — the bidder confirms it has completed self-training via the e-Tendering Noddy Guide, video or a clarification meeting and can operate the e-Tendering solution. The form must be completed in full, signed and submitted to Eskom within the prescribed period.

Disqualification risk:

• An incomplete or unsubmitted E-Tendering Training Acknowledgement Form makes the bid non-responsive and disqualifies the bidder from the procurement process.

E-Tendering Training Acknowledgement Form — mandatory returnable for e-Tendering. The bidder declares it has completed self-training through the e-Tendering Noddy Guide, video or clarification meeting and is able to operate the e-Tendering solution. The form must be fully completed and submitted to Eskom within the prescribed period; failure to do so makes the bid non-responsive and disqualifies the bidder from the procurement process.

Mandatory returnable: E-Tendering Training Acknowledgement Form — confirms the bidder has trained on the e-Tendering solution and can operate it. Non-submission or incomplete completion renders the bid non-responsive.

Returnable document

• Contract Quality Plan (CQP): the tenderer must complete the CQP template and submit it with the bid, inserting the supplier/contract name and the Eskom enquiry/contract number.
• Commencement and completion dates are left blank and are completed only after award.
• The plan is compiled by the tenderer's representative and approved by the owner of the organisation; Eskom's review and acceptance sections are completed after award.

Scope

• Provision of SPU meter reading services on an as-and-when-required basis.
• Service area: various areas in the KZN Operating Unit, Central East Cluster, Distribution Division.
• Contract period: 36 months.
• The CQP requires the tenderer to identify the applicable scope category (design; manufacturing; supply and delivery/transportation; construction/installation/maintenance; commissioning; professional services; other) and to describe the works information in full.

Method statements and procedures

• Method statements, safe working procedures, procedure qualification records and repair procedures must be submitted to Eskom during the contract and at completion.
• Records to be maintained include audit findings reports and action registers, updated procedure registers, a register of non-conformances, defects and punch items with supporting analysis, and monthly data book status reports.

Personnel and interfacing documents

• The organogram in the Contract Quality Plan must show the qualifications required for each role, who performs each task and who verifies the work.
• The plan must list the supplier's core processes and the documents, work instructions, policies, procedures, industry standards, specifications and drawings that apply to the scope.

Contract Quality Plan requirements

The tenderer must prepare a Contract Quality Plan aligned to SANS 466:2005 and ISO 10005:2005, covering:

• Quality communication: channels between supplier and Eskom for quality matters, including documentation, supplier representative details and contacts, emails, minutes of meetings, fixed contract meetings and weekly progress meetings and reporting. All documentation is submitted per the contract agreement.
• Organogram: designations, roles, responsibilities and outputs, including the QA and QC functions, the personnel managing activities during execution or delivery, work verification responsibilities, and the qualifications needed for each duty.
• Interfacing documents index: work instructions, processes, policies, procedures, industry standards, specifications and drawings, listed with name and revision.
• Suppliers and sub-suppliers: scope-specific materials, components and outsourced or specialised activities, with the criteria for their evaluation, selection and performance monitoring under the supplier's procedures for externally supplied products and services.
• Supplier monitoring after award: inspection reports, surveillance or audit reports and audit schedules, supplier and contractor inspection plans, and purchased material verification checklists or reports.
• Sub-supplier QMS interface: how sub-supplier systems, documents, procedures and work instructions interface with the supplier's QMS.
• Records control and retention: a retrievable indexing and cross-reference filing system covering identification, completion, retention and disposal.
• Data book management: submission for review and acceptance, plus the list of purchase orders for quality-critical items.
• Tools and equipment: the infrastructure needed to execute the contract, with calibration, maintenance or test status for each item.
• Product preservation: process flow for identification, handling, contamination control, packaging, storage, transmission or transportation, and protection.
• Items to be manufactured, refurbished or purchased: full descriptions, production schedule, and whether produced in-house or outsourced.
• QCP and ITP activities: production products and processes monitored under an approved QCP, including compilation, review, implementation and compliance monitoring.
• Special controls: products, processes or services needing special controls such as welding and NDT/NDE, with the quality control activities for each deliverable.
• Documented information submitted to Eskom: before commencement (QCP/ITP from suppliers, certificates of compliance, ITP/QCP/PQP index, data book index, risk register, offsite and offshore inspection records) and during and at completion (method statements, safe working procedures, PQRs, repair procedures, final data book, quality manual, quality policy, risk register, audit findings reports and registers, consolidated inspection registers, monthly inspection analysis reports, non-conformance, defect and punch item registers, data book status registers, inspection rejection rate).
• Concession and non-conformance management: processes for concessions, non-conformance (defects, repair and rework) and inspection management.
• Customer property: process for dealing with customer property per the latest ISO 9001 requirement.
• Identification and traceability: methods for scope activities affected by statutory and regulatory requirements.
• Commissioning and post-delivery: post-delivery support to Eskom, including warranty period and conditions, customer satisfaction measurement, technical support, and defect correction period or retention funds.

Post-delivery obligations to be addressed in the Contract Quality Plan

• Warranty period and the conditions attached to it.
• Measurement of customer satisfaction.
• Technical support provided to Eskom.
• Defect correction period or retention funds.
• Statutory, regulatory and scope-of-work requirements must be taken into account when setting these out.

Eskom requires a suitably qualified contractor to read Small Power User (SPU) meters across the various areas of the KwaZulu Natal Operating Unit, in the Central East Cluster of the Distribution Division, in both urban and rural areas.

• Contract form: enabling agreement on an as-and-when-required basis.
• Duration: thirty-six (36) months.
• Enquiry number: E3628DXKZNOU.

Closing: 2 November 2026 at 10:00

Contract starting date: 15 June 2027

Service period: 36 months from the starting date

Site inspection: a physical inspection is conducted at the contractor's premises to verify a roadworthy vehicle (certificate of roadworthiness to be produced on the day of the visit), a Garmin GPS unit and a digital camera

Reading timeline: the contractor has 4 days to read each meter route; reading dates are set by Eskom's billing window and coordinated by the relevant Eskom official

Payment assessment interval: 26th of each month to the 25th of the following month

Service Manager

• Name: Siphelele Hlatshwayo
• Email: [email protected]
• Telephone: 031 710 5456
• Address:

25 Valley View Road

New Germany

3610

Employer

• Eskom Holdings SOC Ltd, Reg No. 2002/015527/30
• Registered office:

Megawatt Park

Maxwell Drive

Sandton

Johannesburg

Contract acceptance signatory

• Name: Roy Naidoo
• Role: Acting Senior Manager, Customer Services

Returnable documents

• Form of Offer and Acceptance (C1.1): signed by a duly authorised representative, binding the tenderer to perform the service on the NEC3 TSC3 terms.
• Contract Data Part Two (C1.2b): contractor details, direct fee percentage, key people with CVs, risk register matters, plan reference and the tendered total of the Prices.
• Pricing Data price list (C2.2): rates and prices completed for every area and item.
• Contractor's Service Information (C3.2): the contractor's plan and supporting information.
• Schedule of Deviations: the only valid place for amendments to, or deviations from, the tender documents.
• The offer form requires the tenderer's CIDB registration number.

Alternative tenders must be submitted on a separate copy of the Form of Offer and Acceptance.

Contractor's plan

• A first plan must be submitted for acceptance within 2 weeks before the contract starting date.
• The plan must show how each price list item relates to the operations in the plan.

Task orders

• A task order programme must be submitted to the Service Manager within 1 week of receiving a task order.

Scope

• Reading of all Small Power User (SPU) meters in the KwaZulu Natal Operating Unit, in urban and rural areas, on predetermined routes supplied by Eskom.
• Readings are taken quarterly on routes generated by Eskom's automated billing system; the route schedule and customer numbers may change as customers are added or removed.
• Meters are identified by physical address, installation number and meter identification or badge number visible on or in the meter kiosk and on the meter.
• Payment is per customer installation, not per meter: an installation with one or three meters is paid once.

Reading and evidence requirements

• Every reading must be accompanied by a photograph of the reading; a reading without a photograph is not paid for.
• Where a reading cannot be taken, a photograph showing the reason must be supplied (for example a meter box that could not be opened or a customer who took the reading).
• The no-access rate is lower than the rate for an actual reading.
• Readings must be captured directly into the hand-held data capture unit (HHU) provided by Eskom while in the field at the meter.
• The contractor must read and validate each meter badge number against the route master system, which may require opening meter boxes; staff must be trained and authorised by Eskom to do so.
• Data on the HHU must be corrected on site where it differs from the meter box, and any tampering must be recorded on the HHU.
• All installations on a route, including terminated points of delivery, must be read; any movement or tampering must be reported immediately to the accountable Eskom official.
• Readings must be uploaded to the Route Master System at the relevant Eskom office on the end read date or as stipulated.
• Documentation, equipment and downloads needed to perform the readings must be collected from the relevant Eskom office.
• The contractor must develop knowledge of the geographical area, the Eskom network, the reading routes and route dates, and must read and interpret Eskom single line diagrams, route maps and GPS coordinates.

Timeline and route management

• The contractor has 4 days to read a meter route.
• Reading dates are determined by the Eskom billing window and coordinated by the relevant Eskom official.
• Eskom may change meter reading cycles to optimise routes.
• Eskom provides magnetic stickers for vehicle identification.

Non-payment and recovery

• No payment is made for readings that are not accepted and used by the automated billing system, unless caused directly by an Eskom act or omission.
• No-access payment is considered only where the HHU remarks section carries the appropriate comment and a digital photograph is supplied electronically; Eskom audits remarks and photographs and will not pay where a reading could have been taken.
• Where Eskom later finds a reading could have been obtained or the meter was accessible, the number of incorrect no-access claims multiplied by the applicable no-access rate is deducted from the next invoice.
• Late readings not used for billing result in no payment for the entire route; false readings lead to recovery of losses.
• The contractor is not paid for late, incomplete, inaccurate or poor-quality work.
• Where the contractor cannot execute the work, Eskom may dispatch other resources and invoice the contractor.

Equipment and resources

• The contractor must supply suitable 4x4 vehicles, a digital camera, a cell phone with airtime, Garmin GPS equipment and a dog repeller or taser.
• Vehicles must be roadworthy at all times, in good general condition with no visible body damage, and must reflect Eskom's image; Eskom may require repair or replacement, or a roadworthiness certificate from an AA accredited testing authority.
• All cab glass must be clear and free of tinting.
• A maximum of two people may occupy a vehicle while executing duties.
• A replacement vehicle must be provided within 24 hours if a vehicle becomes unavailable.
• The contractor may not use Eskom's or a customer's staff, equipment or vehicles, other than equipment specifically supplied by Eskom.
• The contractor must provide an administrative office with a computer and telephones, an administrative support officer, certificates of competence and an OHS Act training certificate.
• GPS data must be supplied using Garmin equipment; where Eskom has no data for a site, the contractor must capture the track and meter position and supply it in the specified format.

Reporting and administration

• Faulty or unsafe Eskom network equipment (for example low-hanging conductors or damaged meter kiosks) must be reported monthly in a consolidated spreadsheet, and immediately where it is a safety hazard.
• Any incident between the contractor and an Eskom customer must be reported immediately to the relevant Eskom delivery controller or dispatching official.
• Factors preventing work (bad roads, vicious dogs, denied access, locked gates) must be reported to Eskom when the route is submitted, and captured on the route master hand-held unit where the system allows; failure to report may result in non-payment and penalties.
• The contractor must submit a detailed business plan, staff structure and daily progress reports, with feedback within 3 working days.
• The contract owner must attend performance meetings.
• The contractor must not give customers access to the meter box.