Cleaning services for TRANSNET property in KZN midlands and surrounding areas – 36-Month contract

Closing time: 14:00 (2pm) on the system-generated closing date (12 November 2026).

Non-compulsory RFP briefing: held virtually via Microsoft Teams, date and time as per system-generated advert. Link: https://teams.microsoft.com/meet/328929381051339?p=s1MvnWEKA16vb70Oeq

Enquiries (bidding procedure/technical):

• Contact: The Buyer
• Email: [email protected]

Complaints: [email protected]

After closing date, contact BEC chairperson:

• Telephone: +27 11 012 2542
• Email: [email protected]

Submission portal: https://esupplierportal.transnet.net

Submission method: Transnet Digital Procurement System (TDPS) eSupplier portal at https://esupplierportal.transnet.net

• Bidders must register and log intent to bid on their own company profile; submissions through another company's profile are disqualified.
• Upload limit: 30 MB per upload; multiple uploads allowed.
• Complete all pricing electronically on the system; no paper pricing schedules accepted.
• Sign, stamp and date each page before uploading; signatory must be legally authorised.
• Submit at least one day before closing to avoid technical issues; late submissions not accepted.
• All pricing line items must be completed; failure leads to disqualification.
• Returnable forms (complete and submit):
• SBD 1: Invitation to Bid, provides bidder details and tax compliance information.
• Section 5: Proposal Form and list of returnable documents.
• Section 6: Certificate of Acquaintance with RFP, Master Agreement and applicable documents.
• Section 7: RFP Declaration and Breach of Law Form.
• Section 10: Certificate of Attendance of non-compulsory RFP briefing.
• Completed pricing schedule on TDPS.
• Certified COIDA Letter of Good Standing (not older than 3 months from closing).
• Proof of public liability insurance of at least R2,000,000.00.
• B-BBEE certificate or sworn affidavit (for EMEs and QSEs).
• Completed Specific Goals Points Claim Form (Section 9).
• Job-Creation Schedule (Section 11).
• Proof of authority to sign (e.g. company resolution).
• Clarification requests: submit RFP Clarification Request Form to the buyer three working days before closing.
• Complaints: email [email protected].

Evaluation stages (sequential, but Transnet may run in parallel):

1. Step One - Administrative and substantive responsiveness: must pass to proceed. Includes on-time submission, all returnable documents, valid COIDA, public liability insurance of at least R2,000,000, financial stability, priced offer, compliance with CSD and tax requirements.
2. Step Two - Technical functionality threshold: minimum 80 out of 100 points. Criteria:

• Management and Operations Manager Experience (max 20 points) - based on years of cleaning management experience in commercial contracts (e.g. >10 years = 20 points).
• Detailed Service Implementation Plan (max 20 points) - must cover 6 key elements: strike contingency, training and inductions, time management, HR, staff transport, chemical handling.
• Risk Assessment / Health and Safety Plan (max 15 points) - must cover 15 key elements including H&S policy, hazard identification, legal requirements, objectives, resources, competence, communication, operational control, emergency preparedness, management of change, subcontractor alignment, incident reporting, non-conformance, performance assessment, monitoring.
• Company Previous Experience (max 20 points) - number of similar services supplied (1-2 = 5 points, 3-4 = 10, 4-5 = 15, 6 = 20), proof via appointment letters, signed contracts or purchase orders.
• Method Statement (max 25 points) - must cover key elements: health and safety (including PPE), maintenance approach, quality control, quality assurance, applicable standards and regulations, compliance to maintenance schedules, compliance to key performance indicators.

3. Step Three - Final weighted scoring:

• Price: 90 points, scored using formula PS = 90(1 - (Pt - Pmin)/Pmin).
• Specific Goals: 10 points (according to Specific Goals Claim Form).
• Total possible score: 100.
• Minimum qualifying technical score: 80/100.

Scope: Provision of comprehensive cleaning services across Transnet facilities in KZN Midlands and surrounding areas (including Durban and surrounding areas).

• Facilities include office buildings, operational facilities, depots, yards, and support infrastructure.
• The list of affected areas is indicative and not exhaustive; coverage may extend to other areas as determined by operational needs.
• Requirements:
• Clean, sanitise and maintain facilities per industry best practices, health and safety standards, and Transnet internal requirements.
• Maintain hygienic, orderly and professional working environments.
• Use appropriate cleaning methods, equipment, materials and environmentally responsible products.
• Deploy adequately trained, supervised and uniformed personnel.
• Comply with all applicable OHS, environmental and labour legislation.
• Contract duration: 36 months.
• Service level guarantee: 95% on random quality/quantity compliance checks and on-time delivery.

Pricing format:

• Prices must be in South African Rand inclusive of VAT.
• Submit pricing strictly via the electronic pricing schedule on TDPS; any deviation may be declared non-responsive.
• Quantities are estimates; orders will be on an 'as and when required' basis.
• Prices to be quoted on a delivered basis to affected areas.
• Discounts only considered if unconditional.
• For imported goods, rate of exchange to be used must be stated.
• Any disbursement not specifically priced will not be accepted.

Mandatory financial requirements:

• Public liability insurance of at least R2,000,000.00 (proof required).
• Entity financial stability must be demonstrated.

No bid security or guarantees specified.

CSD registration: required; self-register on Central Supplier Database (https://secure.csd.gov.za). Foreign suppliers with no local entity exempt.

Tax compliance: Must be in order with SARS; provide tax compliance PIN or CSD number. Printed TCS certificate may be submitted.

• Each party in a JV/consortium/subcontracting must provide separate tax compliance documents.

B-BBEE: Submit B-BBEE status level verification certificate (SANAS-accredited), or sworn affidavit for EMEs and QSEs. Required to claim specific goals points.

COIDA: Valid Letter of Good Standing from Department of Employment & Labour (certified copy, not older than 3 months).

Public liability insurance: Minimum R2,000,000.00.

Employment Equity Act compliance.

Security clearance: Successful bidder and personnel may need Confidential/Secret/Top Secret clearance.

Local content/subcontracting: Winning bidder must subcontract a minimum of 30% of contract value or create job opportunities as part of transformation conditions.

This is a master agreement between Transnet SOC Ltd (Transnet Property) and the selected service provider for the provision of cleaning services at KZN Midlands areas for 36 months. Services are delivered on the basis of Purchase Orders and Work Orders. The agreement is governed by the Schedule of Requirements and General Tender Conditions.

Contract notices for Transnet Property:

• For legal and commercial notices: Office of the CE, Transnet Property, 150 Commissioner Street, Johannesburg, 2000; Fax No. 011 308 1034; Attention: Legal Department.

Submission address for bids: not stated in this annexure.

Returnable documents and submission details are not stated in this annexure. The document is the master agreement, not the RFP invitation. Bidders should refer to the main RFP document for submission requirements.

The agreement does not state evaluation criteria, scoring split, or minimum qualifying scores. Evaluation will follow the main RFP process.

• Provision of cleaning services for Transnet Property in KZN Midlands and surrounding areas.
• Contract period: 36 months from commencement date.
• Services are delivered against Purchase Orders and Work Orders issued under the agreement.
• A Schedule of Requirements (Schedule 1) defines scope, deliverables and fee rates.
• Service provider must maintain records of all transactions for at least 5 years.
• Service provider must hold all required licences and permits.
• Must comply with the National Railway Safety Regulator Act and railway safety regulations where applicable.
• Monthly contract progress meetings are required to review late deliverables, costs, performance and risks.
• A contract Risk Register must be prepared within 2 weeks of contract signature.
• Service provider personnel must comply with Transnet premises conduct, security and health and safety rules.
• Personnel replacements must be of equivalent calibre and approved by Transnet.
• The agreement can be cancelled by either party without cause on 7 calendar days' written notice.

• Personnel must be entitled to work in South Africa.
• Service provider must maintain continuity of assigned personnel; replacements must be of equivalent calibre and experience and be approved by Transnet.
• Personnel who are unsatisfactory or absent may be replaced on Transnet's request.
• No specific years of experience or key personnel qualifications are stated in this annexure.

• Fees and rates are detailed in the Schedule of Requirements or Work Orders.
• Materials used are not invoiced unless listed in the Work Order and accepted by Transnet.
• Reimbursable expenses must be agreed in advance and supported by receipts; no admin fee.
• Pricing adjustment provisions are referenced but not detailed in this annexure.

• Rates/fees are set out in the Schedule of Requirements or Work Orders.
• Out-of-pocket expenses are reimbursed only if agreed in advance and supported by receipts; no admin fee is added.
• Tax invoices must detail each person providing the service and show VAT separately.
• Payment is on valid undisputed tax invoices.
• No bid security, bond or guarantee details are stated in this document.

• Must be registered on the Central Supplier Database (CSD) and hold a valid SARS Tax Compliance Status.
• Must hold a valid B-BBEE Verification Certificate and keep it valid for the whole contract term; renewals must be provided as they become due.
• Must not be listed on the Database of Restricted Suppliers.
• Must comply with the Transnet Supplier Integrity Pact.
• B-BBEE status and supporting data must be provided to Transnet on request within 30 calendar days; a change in status may trigger contract default provisions.
• Annual B-BBEE status proof must be submitted at the beginning of March each year.
• Must have an environmental management policy and comply with environmental legislation.
• Must comply with all labour legislation including the Occupational Health and Safety Act.
• Subcontracting is stated as not applicable to this agreement; undeclared subcontracting may incur a penalty of up to 10% of contract value.

• Must comply with the Occupational Health and Safety Act and railway safety regulations where applicable.
• Service provider personnel must comply with Transnet security and health and safety rules at all Transnet premises.
• Transnet may exclude any personnel who threaten confidentiality, security or breach rules.

• Must comply with all environmental legislation and regulations.
• Must have an environmental management policy covering procurement, production, packaging, delivery and disposal of products/services.
• Must demonstrate sound environmental performance and address waste disposal, recycling and energy conservation in accordance with the bid.

• Duration: 36 months, with possible extension at Transnet's option.
• Either party may cancel without cause on 7 calendar days' written notice.
• Time is of the essence; delays caused by Transnet extend deadlines.
• Disputes: first negotiation within 7 business days, then arbitration through AFSA held in Johannesburg.
• Amendments require a written Change Notice and signed Change Notice Response.
• Notices: hand delivery, fax or email; deemed received on day of delivery or date of sending/receipt.
• Breach and termination: non-compliance with subcontracting or job creation commitments can lead to termination.
• Confidentiality and protection of personal information obligations apply.

The schedule of requirements covers the provision of cleaning services for Transnet Property in KZN Midlands and surrounding areas for 36 months.

The service provider must supply cleaning services for Transnet Property in the KZN Midlands area and surroundings. The contract runs for 36 months.

Transnet will nominate a contract service manager from the Transnet Property operating division. Performance review meetings are held as required by that manager.

Payment is capped at the agreed rates (VAT inclusive) over the 36-month period. Rates must be proposed and agreed upon.

The service provider's director is the designated contact responsible for the services.

Notices between the parties are deemed received on email when the sender gets a confirmation of receipt, and on hand delivery immediately upon receipt.

Payment is made at proposed and agreed-upon rates, VAT inclusive, over the contract period of 36 months. No other pricing details are provided in this extract.

No specific compliance requirements are stated in the source document.

A non-disclosure agreement (Appendix 2) must be signed, committing the service provider's personnel to keep Transnet's confidential information secret, not to disclose it to third parties without prior written consent, and to return all Transnet documents, books, discs, tapes or other records on termination of the assignment. The confidentiality obligation survives termination.

A confidentiality agreement (Appendix 2) applies. The service provider must keep all confidential information about Transnet's business, assets, customers or staff secret, and must not disclose it to any third party without Transnet's prior written consent. On termination of the assignment, all Transnet documents, books, discs, tapes or other records in the service provider's possession or control must be returned. The confidentiality obligation survives termination of the assignment.

Provision of cleaning services for Transnet Property in KZN Midlands and surrounding areas, for a period of 36 months.

Minimum qualifying score: 80 out of 100.

Technical evaluation is scored out of 100 across five criteria. Bidders must achieve at least 80 to pass. Scoring is as follows:

• Operations Manager experience (max 20 points): points based on years of cleaning management experience in a commercial contract with a minimum gross lettable area of 20,000 m2. No CV or no experience earns zero.
• Service Implementation Plan (max 20 points): points awarded based on coverage of all six key elements. No plan earns zero.
• Health and Safety Plan (max 15 points): points awarded based on coverage of the 15 listed elements. No plan or a plan not specific to cleaning works earns zero.
• Company Previous Experience (max 20 points): points based on the number of similar services successfully supplied (with proof in the form of appointment letters, signed contracts, or purchase orders). No evidence earns zero.
• Method Statement (max 25 points): points awarded based on coverage of the seven listed key elements. No submission or a statement not referring to cleaning and hygiene services earns zero.

Evaluation criteria cover the following elements:

• Operations Manager CV: demonstrate cleaning management experience in commercial contracts (minimum gross lettable area of 20,000 m2).

Provision of professional cleaning services across KZN Midlands and surrounding areas for a period of 36 months.

The services involve the management and execution of cleaning and hygiene operations, with emphasis on:

• Strike contingency planning: transport, cleaner safety, communication.
• Training and induction of cleaning staff; decanting and labelling of cleaning chemicals; chemical storage; distribution of chemicals and equipment; carpet and upholstery cleaning processes.
• Time management: recruitment, shift rostering, clocking/register systems, placement of relief staff.
• Human resources: employment and labour relations, remuneration and bonus procedures, absenteeism management, misconduct and disciplinary processes, labour disputes, staff retention, resignations, and record keeping.
• Staff transport to remote depots, including local public transport permits, pick-up and drop-off plans, and transport schedules.
• Handling of chemicals: storage, decanting, labelling of refill bottles, and disposal of used containers.

Works are subject to a minimum gross lettable area of 20,000 m2.

Contract duration: 36 months.

Method statement must address seven key elements: health and safety (including PPE), maintenance approach, quality control, quality assurance, applicable standards and regulations, compliance to maintenance schedules, and compliance to key performance indicators. Scoring out of 25 based on number of elements covered; no submission or statement not referring to cleaning and hygiene services earns zero. Service Implementation Plan must cover six key elements (strike contingency, training/induction, time management, human resources, transport to depots, chemical handling).

Operations Manager must provide a CV with cleaning management experience in commercial contracts (minimum gross lettable area of 20,000 m2). Points allocated based on years of experience: <3 years (4 points), >3 but <6 (10), ≥6 but ≤10 (14), >10 (20). No CV or no experience earns zero.

Company previous experience: evidence in the form of appointment letters, signed contracts, or purchase orders. Points allocated based on number of similar services supplied: 1-2 (5), 3-4 (10), 4-5 (15), 6 or more (20). No evidence earns zero.

Method statement must include quality control and quality assurance as key elements, along with compliance to maintenance schedules and key performance indicators.

Bidders must demonstrate previous experience in supplying similar cleaning services by providing proof in the form of appointment letters, signed contracts, or purchase orders.

Operations Manager must have cleaning management experience in commercial contracts.

No specific compliance certificates or registrations are stated in this technical questionnaire.

Health and Safety Plan must be specific to the cleaning works and address 15 elements: health and safety policy, hazard identification and risk assessment, legal and other requirements, objectives, resources/accountabilities/responsibilities, competence/training/awareness, communication/participation/consultation, operational control, emergency preparedness and response, management of change, sub-contractor alignment, incident reporting and investigation, non-conformance and action management, performance assessment and auditing, measuring and monitoring. Plan is scored out of 15 based on how many elements are covered. No submission or plan not referring to cleaning works earns zero.

The service implementation plan must address six key elements: strike contingency plan, training and inductions, time management, human resources, staff transport to remote depots, and handling of chemicals. The plan must cover all six elements to score full points.

Technical evaluation: maximum score 100, minimum qualifying score 80. Points allocated across five criteria: Operations Manager experience (20), Service Implementation Plan (20), Health and Safety Plan (15), Company Previous Experience (20), Method Statement (25).

No specific dates are stated in this document. Refer to the main RFP document for closing date and any briefing session or site visit details.

Contact details are not provided in this document. Refer to the main RFP document.

Bids must be submitted no later than the closing date and time stated in the Bid Documents. Late bids will not be considered.

Bids must be delivered in a sealed envelope with the Bid number and subject marked on the front.

The Respondent's return address must be stated on the reverse side of the sealed envelope.

Bid forms must be completed in their entirety, legibly, in non-erasable ink.

Bids must be submitted on Transnet's official forms/formats, not on the bidder's own terms and conditions. Non-compliance may result in rejection.

Original bid forms must be completed for submission. Additional information may be submitted under separate cover on company letterhead only if insufficient space was allocated, and must be cross-referenced in the RFX.

All returnable documents listed in the RFX Documents must be submitted with the bid. Failure to submit mandatory returnable schedules/documents results in disqualification; failure to submit other schedules/documents may result in disqualification.

If samples are required, they must be suitably marked with the bidder's name, address, Bid number and item number, and must reach the addressee on or before the closing date. Failure to submit samples by the due date may result in rejection.

Alterations to bid prices must be made by deleting incorrect figures/words and inserting correct ones, and must be initialled by the signatory. Failure may result in the item being excluded from award.

Bids will be evaluated in accordance with the criteria and evaluation process set out in the RFX Document.

After the closing date (during the evaluation period), bidders may only communicate with the Chairperson of the relevant Bid Preparation and Evaluation Committee.

Unauthorised communication with members of the Bid Adjudication Committee or Transnet officials during the period between closing date and notification of successful bidder may lead to disqualification.

This document is the general bid conditions annexure and does not contain the technical specification. Refer to the main RFP document for the scope of cleaning services, quantities, locations, and service levels.

Prices must be quoted in South African Rand (ZAR).

Prices quoted subject to confirmation will not be considered.

For local supplies, prices must be on a Delivered RSA named destination basis.

For imported supplies, prices must be on a Delivered Duty Paid (latest ICC Incoterms) basis to end destination in South Africa.

VAT must be shown separately on the Tax Invoice at the standard rate.

The successful respondent may be required to provide a guarantee covering any advance payments.

The successful respondent, when called upon, must provide security in the form of a Deed of Suretyship furnished by an approved bank, building society, insurance or guarantee corporation operating in South Africa. The amount, if required, will be stipulated in the Bid Documents.

The Deed of Suretyship form must be completed and returned to Transnet within 30 calendar days from the date of the letter of acceptance. No payment will be made until the form is delivered. Failure to return the form within the prescribed time may result in cancellation of the contract with immediate effect, unless an extension has been granted.

Payment terms are set out in the Terms and Conditions of Contract. Bidders are invited to submit offers based on alternative payment methods/financing proposals, but must first tender strictly in accordance with the stated terms.

Conditional discounts for payment within a specific period will be calculated from the date Transnet receives the supplier's month-end statement reflecting the relevant Tax Invoice, provided the order/contract conditions are fulfilled and the invoice is correct.

Bidders must not appear on the National Treasury's Register of Tender Defaulters or List of Restricted Suppliers. Awards may be withdrawn or contracts cancelled if a bidder is found to be restricted at any time.

For companies, full names of directors must be stated in the bid; for close corporations, full names of members; for partnerships or individuals trading under a trade name, full names of partners or the individual.

Foreign bidders must provide written proof that their South African representative or agent is duly authorised to act on their behalf. Failure to submit such authorisation will disqualify the bid.

South African representatives/agents of a successful foreign respondent must provide a legal Power of Attorney from their principals, complying with Rule 63 of the Uniform Rules of Court, authorising them to enter into and sign the contract on behalf of the principal.

Bid documents must be completed in full and legibly in non-erasable ink.

If any bid conditions are unacceptable, bidders must indicate which conditions and offer amendments/alternatives on company letterhead. Unacceptable deviations must be withdrawn, failing which the bid will be disqualified.

Contract terms as described above.

Corruption reporting hotline:

• Name: Tip-Off Anonymous
• Telephone: 0800 003 056

Bidders must sign and comply with the Transnet Supplier Integrity Pact, which is incorporated into the contract. The bidder must certify in the RFX Declaration Form that it has read and agrees with the Integrity Pact content.

Eligibility and disqualification:

• The bidder must not have any serious breach of law (including corruption, fraud, theft, extortion, or Competition Act contraventions) in the last 5 years.
• The bidder must not appear on National Treasury's Register of Tender Defaulters or List of Restricted Suppliers.
• The bidder must disclose any conflict of interest (family, business, or social relationship between its owners/directors/shareholders and a Transnet employee or board member) in the RFX Declaration Form or in writing immediately.
• Misrepresentation, false statements, collusive bidding, or non-disclosure of subcontracting arrangements may result in disqualification.

Sanctions for violations:

• Transnet may exclude the bidder, cancel contracts, recover payments, encash guarantees and bonds, and restrict the bidder from future business for up to 10 years.
• If a supplier subcontracts without declaring it, Transnet may impose a penalty of up to 10% of the contract value.

The bidder must uphold the ten principles of the United Nations Global Compact (UNGC) covering human rights, labour, environment, and anti-corruption.

Code of conduct:

• Transnet may require the bidder to furnish a copy of its code of conduct. The code must address a compliance programme and reject the use of bribes and other dishonest conduct.

Foreign principals and agents:

• A foreign-origin bidder must disclose the name and address of its South African agents or representatives.
• A South African bidder must disclose the name and address of any foreign principals involved.

Bidders must support and respect internationally proclaimed human rights and avoid complicity in human rights abuses.

Labour principles: uphold freedom of association and collective bargaining; eliminate forced and compulsory labour; abolish child labour; eliminate discrimination in employment.

Environment principles: support a precautionary approach to environmental challenges; promote greater environmental responsibility; encourage environmentally friendly technologies.

Anti-corruption: work against all forms of corruption, including extortion and bribery.

Disputes should be resolved amicably. Litigation in bad faith (vexatious proceedings, perjury, scurrilous allegations, abuse of court process) is grounds for refusal to do business.

The Integrity Pact is governed by South African law. It applies to all bidding processes and remains valid indefinitely unless cancelled by either party. If any provision is invalid, the rest remains valid.

Bidders must report any dishonest, fraudulent, or corrupt behaviour by Transnet employees via the Tip-Off Anonymous hotline (0800 003 056).

The Integrity Pact forms part of any concluded contract. Violations may lead to exclusion from the bid, contract cancellation, recovery of payments, encashment of guarantees, and restriction from future business for up to 10 years. Undeclared subcontracting may incur a penalty of up to 10% of contract value.

The bidder must not engage in collusive practices, must disclose any conflict of interest, and must not submit false information regarding Local Content or B-BBEE status. Incorrect statements may lead to restriction of up to 10 years unless made in good faith with reasonable steps taken to verify correctness.

Provision of cleaning services at Transnet Property assets in KZN Midlands and surrounding areas for a period of 36 months.

No contact details are provided in the document.

Returnable documents:

• SBD 4 (Declaration of Interest): discloses whether any director or shareholder is employed by the state or connected to anyone at the department.
• SBD 9 (Certificate of Independent Bid Determination): certifies the price was set independently, with no contact with competing bidders.
• Proof of CSD registration and a valid tax clearance.

Submission method, address, and closing time are not stated in the provided document.

Evaluation process is not detailed in the provided document. Bidders must be registered with the CSD and have a valid tax clearance. No B-BBEE level or scoring split is stated.

Scope of work:

• Provision of cleaning services at Transnet Property assets in KZN Midlands and Surrounding Areas.
• Contract duration: 36 months.
• Services include: cleaning offices, restrooms, stairs, parking, common areas; washing dishes and cups; setting up refreshments; emptying and disinfecting dustbins; weekly deep cleaning of ablutions; washing interior and reachable exterior windows; cleaning external perimeters within 20 metres, including parking areas and weed removal; and other cleaning-related services.
• Specialised ad hoc services: high-rise exterior window cleaning (4 metres and above), deep cleaning of carpets using a dry foam system, washing of blinds, and cleaning of upholstery.
• Service provider must supply all cleaning personnel, equipment, and consumables at own cost.
• Consumables list includes: stainless steel polish, dishwashing liquid, floor polish, bleach, pine gel, furniture polish, air freshener, window detergent, refuse bags, gloves, microfibre cloths, dish swabs, toilet paper, and jumbo rolls.
• Equipment list includes: vacuum cleaners, squeegees, microfibre cloths, mop trolleys, floor scrubbers, high pressure cleaner, step ladder, caution board, wheelbarrow, garden spade, and others.
• SABS-approved chemicals only; material safety data sheets to be submitted two weeks after contract award and annually thereafter.
• Cleaning standards: all surfaces and items must appear clean and neat daily per Transnet Property's discretion.

Staff requirements:

• Must communicate in English.
• Must be physically fit and presentable.
• Must be alert, vigilant, and professional; serious deviations may lead to removal of staff.
• Service provider to appoint a competent supervisor on site; deputy when absent.
• Sufficient qualified and experienced personnel must be provided.
• Uniforms or overalls may be required.
• Monthly written reports on services rendered.

Service provider must supply a supervisor and must have sufficient suitably qualified and experienced personnel.

• Staff to be trained at Service Provider's cost.
• Employees must be identifiable by uniforms.
• Staff must maintain personal hygiene and low noise levels.

Work must be executed in accordance with prevailing industry norms and standards.

• Quality plans may be requested by the Service Manager.
• Independent inspections by the Employer may be conducted; cost of follow-up inspections after unsatisfactory work is borne by the Service Provider.
• Refund to Employer for reapplication costs if work not completed satisfactorily.
• SABS-approved chemicals required; liquid ammonia must conform to SANS 1225, liquid soap to SANS 283.
• Samples of consumables may be taken at Service Provider's cost.

Pricing schedule includes rates for cleaning services per site; additional work quoted as per price list/rates.

• Job cards must specify work details, task order number, and breakdown of costs.
• For unpriced work, cost based on fixed labour price plus material cost plus agreed percentage fee.
• Site inventory example is provided (e.g., Estcourt buildings with areas in square metres).
• No detailed bill of quantities in the provided document.

Payment terms:

• Payment made 30 days from receipt of signed invoice and credit notes.
• First payment certificate only after the Service Provider's Plan is lodged and approved.
• Performance deductions: 5% of monthly invoice per non-conformance; 5 consecutive non-conformances may cause termination.
• Additional work beyond scope requires a quotation; quotations must be received by the Employer within 7 days.
• Rates for unpriced work based on fixed labour price plus material cost plus an agreed percentage fee.
• Invoices must comply with VAT Act requirements; full tax invoice for transactions exceeding R5,000.

Bidder requirements:

• Must be registered with the CSD and have a valid tax clearance.
• Must comply with the Occupational Health and Safety Act (Act 85 of 1993) and be registered and in good standing with the Compensation Commissioner.
• Must comply with BCCCI minimum wage requirements.
• Service provider staff in sensitive security areas must have confidentiality clearance and be on permanent staff.
• No specific B-BBEE level stated.

Service provider must comply with the Occupational Health and Safety Act and the Occupational Injuries and Diseases Act.

• Must provide proof of registration and good standing with the Compensation Commissioner.
• Must comply with all laws, provincial ordinances, and local authority bylaws.
• Must indemnify the Employer against losses due to non-compliance.
• Personnel must wear protective clothing where necessary.
• No poisonous or highly flammable materials on the premises without approval.
• All incidents to be reported immediately; a detailed investigative report within 48 hours.

Waste removal requirements:

• Remove wastebasket and office waste daily in bags and place in garbage cans.
• Remove refuse to loading point weekly.
• Disinfect waste storage areas and bins weekly using high pressure cleaners and antibacterial materials.

Contract is a term service contract for 36 months.

• May be terminated for 5 consecutive non-conformances under the performance index.
• Immediate termination for statutory non-compliance or life-threatening incidents.
• Additional work requires a Task Order; no work without an official order number.
• Documentation supplied by the Employer remains its property and must be returned on termination.
• Service provider must arrange professional indemnity cover at limits set by the Employer.
• Service Provider's Plan must be submitted within 1 week of tender acceptance and approved before first payment.
• Monthly co-ordination/risk reduction meetings required.

No evaluation criteria are specified in the provided section.

This annexure is a Non-Disclosure Agreement (NDA) between Transnet SOC Ltd and the company submitting the RFP bid response. It governs the exchange of confidential information for the purposes of the bid.

No contacts stated in the provided document.

The provided document is a Non-Disclosure Agreement (NDA) annexure. It contains eligibility obligations rather than scoring criteria:

• Bidders must act as principal, not as nominee, agent or broker.
• Bidders must accept the NDA's confidentiality, data protection and information-return obligations as a condition of bidding.
• No formal evaluation or preference point system is stated in this document.

The scope covers cleaning services in KZN Midlands and surrounding areas for Transnet Property over 36 months. This annexure only contains the NDA; no technical specifications are stated.

No specific compliance requirements stated in the provided document.

Obligations under the NDA:

• The receiving party must keep all confidential information secret and use it only for technical and commercial discussions related to the bid or subsequent contract performance.
• Confidential information may be shared only with agents who need to know it for that purpose, and the receiving party remains liable for any breach by such agents.
• If disclosure is required by law, the receiving party must promptly notify the disclosing party and cooperate regarding the form and content of such disclosure.
• All confidential information remains the property of the disclosing party; no intellectual property rights are conferred.
• The receiving party must store all information securely, keep a written record of confidential information received, and supply that record upon request.
• Within 7 days of a written demand from Transnet, the company must return all written confidential information and expunge or destroy any copies from computer or other devices, then supply a director-signed certificate of compliance.
• No announcements or public disclosure of the company's interest in the bid may be made without prior written consent. No use of the other party's name or information for publicity without consent.
• These obligations survive termination of bid discussions for 5 years.
• Each party acts as principal and bears its own costs in pursuing the bid.
• The disclosing party may pursue any legal or equitable remedies for breach, including specific performance and damages.
• The receiving party must comply with South African privacy protection (Section 14 of the Bill of Rights) and ensure appropriate technical and organisational measures against unauthorised or unlawful processing of bid-related data.
• The agreement may not be assigned without prior written consent, except Transnet may assign to any Transnet Group member.
• No failure or delay in exercising rights constitutes a waiver. Provisions are severable if held unenforceable. The agreement may only be modified by a written agreement signed by authorised persons.
• Nothing creates a partnership, joint venture or agency. The agreement is governed by South African law, with exclusive jurisdiction of South African courts.