5-Day training in knowledge management, itil foundation and digital transformation/digital governance — durban

Closing

• 13 November 2026 at 11:00.

Briefing session

• No compulsory briefing or site inspection. Service providers must complete the electronic attendance register on MS Teams.

Quotation validity

• Offers must remain valid for 120 days from the closing date.

Bidding procedure enquiries

• Contact: Ms S.P Shoba
• Telephone: 082 741 7703
• Email: [email protected]

Technical enquiries

• Contact: Nomfundo Goba
• Telephone: 063 664 9753
• Email: [email protected]

Submission address

KZN Department of Social Development

208 Hoosen Haffeejee Street

Pietermaritzburg

3200

Training venue

Durban, eThekwini District — Directorate: Human Resource Utilization and Development (venue and training date to be provided by the department).

Submission method

• Sealed envelope deposited in the bid box at the KZN Department of Social Development.
• Address: 208 Hoosen Haffeejee Street, Pietermaritzburg, 3200.
• Closing: 13 November 2026 at 11:00. Late bids are not accepted and are returned unopened where practicable.
• Bids sent by fax, telegraphic or other electronic means are not considered; postal bids received after closing are rejected and proof of posting is not accepted as proof of delivery.
• The envelope must show the bidder's name and address, the bid number and the closing date, and must contain no documents relating to any other bid.
• Bids must be submitted on the official forms; forms may be photocopied but must carry an original signature. Retyping or redrafting the forms is not permitted.
• Every page of the bid must be initialled; alterations must be initialled; correcting fluid is prohibited.
• Bids must be complete in all respects and lodged in the correct bid box only.

Returnable forms and documents

• SBD 1 (Invitation to Bid): bidder and contact details, signed as the offer cover page.
• SBD 3.3 (Pricing Schedule): priced offer for the 5-day training, with the quotation validity period stated.
• SBD 4 (Declaration of Interest): discloses any state employment or relationship with the procuring institution; a false declaration disqualifies the bid.
• SBD 6.1 (Preference Points Claim Form): claims specific-goal preference points, supported by documentary proof.
• SBD 7 (Contract Form — Rendering of Services): signed by the successful bidder.
• SBD 8 (Declaration of Bidder's Past SCM Practices) and SBD 9 (Certificate of Independent Bid Determination): confirm no collusion and no price disclosure.
• Authority to sign the bid (e.g. company resolution) where the signatory is not the owner.
• CSD registration number, SARS tax compliance status PIN or printed TCS certificate, and B-BBEE certificate or sworn affidavit.
• Section C declaration that CSD information is correct and up to date.
• Joint venture agreement, certified, where the bid is submitted by a JV or consortium.

Preference point system

• 80/20 system applies (Rand value up to R50 000 000).
• Price: 80 points.
• Specific goals: 20 points.
• Total: 100 points.

Specific goals (20 points)

• Black HDP equity ownership (100% ownership): 10 points.
• HDP women equity ownership (female ownership below 51%): 6 points.
• HDP persons with permanent disability: 4 points.
• Points are only awarded where the required proof or documentation is submitted with the bid; without proof, specific-goal points are not claimed.

Evaluation stages

• Completeness check: whether all information called for in the bid document has been submitted.
• Experience and references: the bidder must supply references and state company experience; references of past experience must accompany the bid.
• Financial standing and ability to render the service may be examined before award.
• Documented reports of past bad performance from an institution may be taken into account.
• Assessment of whether the bidder can successfully execute the contract.
• The department is not obliged to accept the lowest or any bid.

Scope

• Provision of training on contemporary knowledge management techniques, ITIL Foundation (IT service management), and digital transformation / digital governance.

Delivery details

• Duration: 5 working days.
• Delegates: 20 people.
• District: eThekwini (Durban).
• Classes: 1 class with 1 facilitator.
• Venue and training date: to be provided by the department.
• Bidders must quote using the terms of reference and the evaluation grid, which sets out the attachments required and the scoring points awarded per correct attachment.

Standards

• Services must conform to the standards stated in the bidding documents and specifications.

Experience and references

• Bidders must supply references and state their company experience to undertake the contract; references of past experience must accompany the bid.
• Documented reports of past bad performance from an institution may be taken into account.
• The financial standing of the bidder and ability to render the service may be examined before award.
• The department assesses whether the bidder can successfully execute the contract.

Information required from the bidder

• Location of headquarters.
• Location of regional offices.
• Details to be supplied on the company's letterhead.

Joint ventures

• A certified copy of the joint venture agreement must accompany the bid before closing, specifying the percentage of the contract undertaken by each company; failure to submit it means no preference points are allocated to the JV participants.

Late bids

• Bids received after the closing date and time are not considered and are returned unopened where practicable.

Standards and inspection

• Services must conform to the standards stated in the bidding documents and specifications.
• Where inspection is a bid condition, the bidder's or contractor's premises must be open at all reasonable hours for inspection by a department representative.
• Pre-bidding testing is for the bidder's account.
• If inspections, tests or analyses show compliance, the purchaser bears the cost; if they show non-compliance, the supplier bears the cost.
• Non-compliant supplies or services may be rejected and must be removed and replaced at the supplier's cost and risk; failing removal or replacement, the purchaser may procure substitutes at the supplier's expense.
• The supplier must permit the purchaser to inspect and audit records relating to performance, if required.
• Contract documents and information supplied by the purchaser may not be disclosed or used without prior written consent and must be returned on completion if required.

Pricing Schedule (SBD 3.3)

• Quote a single total price for the 5-day training, inclusive of VAT, with the amount also written in words.
• Delivery: 5 working days, 20 people, eThekwini District (Durban), 1 class with 1 facilitator.
• Venue and training date to be provided by the department.
• Bidders must quote using the terms of reference and the evaluation grid, which sets out the attachments required and the scoring points awarded per correct attachment.
• Quotation validity: 120 days.
• Bid prices are taken as firm.
• Bidders must advise the department of any change of address (domicilium citandi et executandi) from bidding until the contract expires.
• Any contract amendment must be in writing, signed by both parties and screened by Legal Services.

Pricing

• Pricing Schedule (SBD 3.3): quote a single total price for the 5-day training, inclusive of VAT, with the amount also written in words.
• Bid prices are taken as firm.
• Quotation validity: 120 days from the closing date.

Payment

• Payment is made within 30 days after receipt of an invoice.
• Payment is made in Rand unless otherwise stipulated.
• The supplier must submit an invoice accompanied by a copy of the delivery note and fulfil other contractual obligations.

Performance security

• The successful bidder must furnish a performance security within 30 days of notification of contract award, in the amount specified in the Special Conditions of Contract.
• The security may take the form of a bank guarantee or irrevocable letter of credit, or a cashier's or certified cheque.
• It is discharged and returned not later than 30 days after completion of the supplier's performance obligations, including warranty obligations.

Financial capacity

• The financial standing of bidders and their ability to render the service may be examined before the bid is considered for acceptance.

Registration and tax

• CSD registration is mandatory; a supplier not registered on the Central Supplier Database at the closing time is disqualified during evaluation.
• A valid SARS tax compliance status PIN, or a printed TCS certificate, must be submitted.
• In consortia, joint ventures or sub-contracting arrangements, each party must submit a separate TCS certificate/PIN/CSD number.
• Section C declaration confirming CSD information is correct and up to date must be completed; incorrect or outdated information may disqualify the bid or cancel the contract.

B-bbee

• A B-BBEE status level verification certificate, or a sworn affidavit for EMEs and QSEs, must be submitted to qualify for preference points.
• Specific-goal points claimed must be supported by documentary proof.

Conflict of interest and debarment

• No bids are considered from persons in the service of the state, companies with directors in the service of the state, or close corporations with members in the service of the state.
• Persons listed on the Register for Tender Defaulters or the List of Restricted Suppliers are automatically disqualified.
• SBD 4 (Declaration of Interest) must be completed and signed.

Foreign suppliers

• Foreign-based bidders must complete the foreign supplier questionnaire and enclose proof where an accredited representative in South Africa is claimed.

Joint ventures

• A certified copy of the joint venture agreement must accompany the bid before closing, specifying the percentage of the contract undertaken by each company; failure to submit it means no preference points are allocated to the JV participants.

Warranty

• Supplied goods must be new, unused and of the most recent models, with no defects arising from design, materials or workmanship.
• Warranty period: 12 months after delivery and acceptance at the final destination, or 18 months after shipment from the source country, whichever ends earlier, unless otherwise stated in the Special Conditions of Contract.
• Defective goods must be repaired or replaced at no cost to the purchaser within the period stated in the Special Conditions of Contract.

Payment

• Payment is made within 30 days after submission of an invoice or claim, in Rand unless otherwise stipulated.
• The supplier must submit an invoice with a copy of the delivery note.

Prices

• Prices are fixed and may not vary from the quoted prices, except for adjustments authorised in the Special Conditions of Contract or on a bid validity extension.

Contract administration

• No variation or modification of the contract is valid unless made by written amendment signed by both parties.
• The supplier may not assign its obligations without the purchaser's prior written consent.
• All subcontracts must be notified to the purchaser in writing; this does not relieve the supplier of liability.

Delays and penalties

• The supplier must notify the purchaser in writing of any delay, its likely duration and cause; the purchaser may extend the time for performance with or without penalties.
• A delay renders the supplier liable to penalties calculated on the delivered price of the delayed goods or unperformed services at the current prime interest rate for each day of delay.

Termination

• The purchaser may terminate the contract in whole or in part for failure to deliver, failure to perform any obligation, or corrupt or fraudulent practices.
• On termination the purchaser may procure similar goods or services and recover excess costs from the supplier.
• A restriction penalty prohibiting business with the public sector for up to 10 years may be imposed; the supplier has 14 days to give reasons why the restriction should not be imposed.

Preference point system

• 80/20 system applies.
• Price: 80 points.
• Specific goals: 20 points.
• Total: 100 points.

Specific goals

• Black HDP equity ownership (100% ownership): 10 points.
• HDP women equity ownership (female ownership below 51%): 6 points.
• HDP persons with permanent disability: 4 points.
• Points are awarded only where the required proof or documentation is submitted with the bid; without proof, specific-goal points are not claimed.
• The department may require a bidder to substantiate any preference claim before adjudication or at any later stage.