Renewal of 20 servicely itsm licences with maintenance and support for 12 months

Closing date and time: 23 October 2026 at 11:00.

Delivery deadline: ASAP.

Subscription activation: within 15 days after appointment.

Technical enquiries:

• Contact: Ms Hlekane Matjeke
• Telephone: 011 317 0072
• Email: [email protected]

Bidding procedure enquiries:

• Contact: Dr Godfrey Khoza and Mr Kabelo Phalane
• Telephone: 011 317 0448/0115
• Email: [email protected] and [email protected]

Submission address: email to [email protected]

Submission method: email only.

Submission email: [email protected]

Closing date and time: 23 October 2026 at 11:00.

Quotations must be submitted on the official forms provided; re-typed forms are not accepted.

Late quotations will not be considered.

Returnable forms and documents:

• SBD 4 (Declaration of Interest): discloses whether any director or shareholder is employed by the state or connected to the procuring institution; false declarations disqualify the bid.
• SBD 6.1 (Preference Points Claim): claims preference points for specific goals under the 80/20 system.
• SBD 7.2 (Contract Form – Rendering of Services): Part 1 completed and signed by the bidder; Part 2 is completed by the purchaser after award.
• Company profile.
• Proof of authorisation to resell Servicely licences.
• Tax compliance: SARS TCS PIN or CSD number, or a printed TCS certificate.
• B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) to claim preference points.
• Foreign-based suppliers must complete the pre-award questionnaire in Part B:3.

Disqualification risks:

• Failure to provide any required particulars may render the bid invalid.
• Bidders in the service of the state will not be considered.
• Bidders on the Register for Tender Defaulters or the List of Restricted Suppliers are automatically disqualified.

Evaluation is based on the 80/20 preference point system.

Points allocation:

• Price: 80 points
• Specific goals: 20 points

Specific goals and points:

• Women-owned companies: 12 points
• Youth-owned companies: 6 points
• People living with disabilities owned companies: 2 points

Proof required for specific goals:

• Women-owned: certified ID copy and company registration document or CSD report showing ownership equity.
• Youth-owned: certified ID copy and company registration document or CSD report showing ownership equity.
• Disability-owned: doctor's letter confirming the disability.

Failure to submit proof for specific goals means no preference points are claimed for those goals.

The organ of state may require substantiation of any preference claim at any time.

The NHBRC requires the renewal of Servicely ITSM licences for its Sunninghill office.

Scope:

• Renewal of 20 Servicely ITSM licences (annual subscription).
• Includes maintenance and support services.
• Subscription period: 12 months from the date of renewal.
• Includes a non-production environment (e.g., development, testing, staging) in addition to the existing production environment.

Deliverables:

• Valid licences and support must be activated within 15 days after appointment.
• The subscription must run for 12 months from the activation date.

Pricing schedule: itemised pricing for Servicely ITSM SaaS licence subscription for 12 months, quantity 20.

Prices must include all applicable taxes.

Payment terms: the purchaser undertakes to make payment within 30 days after receipt of an invoice (per SBD 7.2).

Tax compliance:

• Bidders must submit their SARS TCS PIN or CSD number, or a printed TCS certificate.
• Each member of a consortium, joint venture, or subcontractor must submit its own TCS/PIN/CSD.
• Foreign suppliers must complete the pre-award questionnaire in Part B:3.

B-bbee:

• A B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) must be submitted to qualify for preference points.
• The 80/20 preference point system applies.

General:

• No quotations from persons in the service of the state.
• Bidders on the Register for Tender Defaulters or the List of Restricted Suppliers are disqualified.