The procurement of application monitoring tool for a period of two (2) years followed by maintence and support service for an additional five (5) years

Closing date and time: 03 December 2026 at 10h00 (Standard South African Time).

Clarification deadline: 5 working days before the tender submission deadline. No clarification meeting will be held; send clarification questionnaires via email to [email protected].

Eskom Representative:

• Name: Violet Beetha
• Telephone: 011 800 3012
• Email: [email protected]

Fraud and corruption reporting:

• Telephone: 0800 11 2722
• Email: [email protected]

Submission: via Eskom Tender Bulletin site (Eskom E-tendering page).

Submission method: electronic only, via the Eskom Tender Bulletin site on the Eskom E-tendering page. Upload documents under the folders Technical, Commercial, Financial, and Other.

Closing time: 03 December 2026 at 10h00 (Standard South African Time). Late tenders will not be accepted.

Tender validity: 12 months from the closing date and time.

Returnable forms (all must be completed, signed where required, and submitted by the closing deadline unless noted otherwise):

• Annexure A (Authorisation Form): confirms the signatory's authority to bind the bidder; attach the relevant certified resolution or power of attorney.
• Annexure B (Acknowledgement Form): confirms receipt of the tender documents and cataloguing commitment.
• Annexure C (Tenderer's Particulars): bidder identification details.
• Annexure D (Integrity Pact Declaration): commits the bidder to the Eskom Supplier Integrity Pact.
• Annexure E (CPA Requirements for Local Goods/Services): required if local goods/services are offered.
• Annexure F (CPA(IG) for Foreign Goods/Services): required if foreign goods/services are offered.
• Annexure G (SBD 6.2 Declaration Certificate for Local Production and Local Content): required if designated materials are included; complete Annexures G1–G4 as evidence.
• Annexure H (SBD 1 Invitation to Bid): mandatory for all tenderers, including foreign suppliers.
• Annexure I (SBD 6.1 Preference Points Claim Form): claims preference points under PPPFA 2022 regulations.
• Annexure J (SBD 4 Bidders Disclosure): discloses any conflict of interest or state employment.
• Annexure K (Tax Evaluation Questionnaire): determines whether the entity is a personal service provider for PAYE purposes.
• Annexure L (Pricing Schedule): PDF and Excel copy.
• Annexure M (Scope of Work): technical proposal.
• Annexure N (NEC TSC Term Services Contract): signed contract form.
• Annexure O (Detailed Technical Evaluation Criteria): technical response.
• Annexure P (Safety): safety documentation.
• Annexure Q (Scheduled Q): as specified.
• Annexure S (Quality): quality documentation.

Non-disqualifiable returnables (e.g., tax clearance, tax evaluation questionnaire, Employment Equity proof) may be requested within 5 working days after closing if missing; failure to provide within that period leads to disqualification.

Disqualification risks:

• Missing, unsigned, or incomplete disqualifiable returnables at closing.
• Tenders signed by non-authorised persons.
• Submitting more than one tender (except as part of a JV/consortium).
• JV/consortium without a valid agreement confirming joint and several liability.
• Conflict of interest (e.g., common controlling partner or access to another bidder's information).
• Being restricted by National Treasury, on the Tender Defaulters list, or restricted by Eskom.
• Subcontracting 100% of the scope of work.
• Failing to meet the 80% functionality threshold.

Evaluation stages:

1. Functionality/Technical evaluation (Annexure M and O). Minimum qualifying score: 80% for functionality. Bidders scoring below 80% are disqualified.
2. Price evaluation: prices scored out of 80 or 90 points (80/20 or 90/10 PPPFA system). Prices are evaluated inclusive of VAT, corrected for arithmetical errors, and adjusted for variations. Unconditional discounts count; conditional discounts are applied at payment.
3. Specific Goals (B-BBEE) scored out of 20 or 10 points. Failure to submit evidence results in 0 points for that goal, not disqualification.
4. Ranking: total score = price points + specific goal points, ranked highest to lowest.

Objective criteria (contractual requirements) are assessed after ranking and before award: CSD registration, SHEQ requirements, and financial viability (financial statements). Failure to meet these may render the bidder non-responsive.

Eskom may award to a tenderer other than the highest scorer if objective criteria justify it.

Procurement: Application monitoring tool for a period of two (2) years, followed by maintenance and support for an additional five (5) years.

Scope:

• Provide detailed description and volumes of the product/service as per the approved Business Requirements Specification (BRS).
• Make provision for implementation, transition, and migration.
• Allow for true-up (increase) and true-down (reduction) on volumes.
• Allow for technology changes during the contract term.

Licence management:

• Verify volume utilisation with Software Asset Management.
• Obtain and attach a licence position analysis supporting the quantities requested.

Training / transfer of skills:

• Include training for the whole team as it is a new implementation.
• Classroom training for end users: 10 sessions.
• Admin training for support team during implementation: 10 sessions.
• Online training for the organisation (Group IT).
• Refresher trainer training over the contract period.
• Develop training and support material; train Eskom Group Technology support teams.
• Sign-off knowledge transfer acceptance certificate with every deliverable.
• Training covers functional application support, 1st and 2nd line support, application technical support, and database support.
• Create detailed training manuals.
• Recommend preferred training delivery method (online via MS Teams, web-based, or classroom).
• Training to be conducted during the implementation phase.

Safety:

• Third-party resources will be required to visit an Eskom MWP (power station) at any stage of the project.

Tenderers must submit their technical proposal as per Annexure M (Scope of Work) and Annexure O (Detailed Technical Evaluation Criteria). The proposal must address implementation, transition, migration, volume true-up/down, and technology changes. Training and knowledge transfer plans must be included.

Pricing schedule must be submitted in PDF and Excel format (Annexure L). The schedule must include a line item for cataloguing if required. Prices are evaluated inclusive of VAT, corrected for arithmetical errors, and adjusted for variations. Unconditional discounts are considered; conditional discounts are applied at payment. Prices are scored out of 80 or 90 points depending on the PPPFA system.

Payment terms:

• Contracts below R50,000,000 (including VAT): Eskom pays within 30 days of receipt of undisputed invoices.
• Contracts above R50,000,000 (including VAT): Eskom pays within 60 days of receipt of undisputed invoices.

Pricing schedule: must be submitted in PDF and Excel format (Annexure L).

Cataloguing: if required, the pricing schedule must include a line item for cataloguing; Eskom will pay for it.

Security for performance: if a performance bond or demand guarantee is required, the tenderer must select at least two (2) financial institutions from the Eskom-approved list.

Financial viability: latest approved annual financial statements (not draft) of the tendering company must be submitted prior to award. For unincorporated JV or SPV, each partner must submit its own statements.

Mandatory contractual requirements (assessed after evaluation, before award):

• CSD registration (CSD number/CSD report).
• SHEQ requirements (if applicable).
• Financial viability: submission of financial statements (compulsory).

Tax compliance:

• Local tenderers: provide SARS e-filing PIN or CSD profile/CSD number; otherwise a certified copy of a tax clearance certificate.
• Foreign tenderers with a South African footprint: certified tax clearance certificate if not registered on CSD and no SARS PIN.
• Foreign suppliers with no South African footprint: complete SBD 1; no tax compliance proof required.

B-bbee:

• Proof of B-BBEE status level of contributor: certificate issued by an authorised body, or sworn affidavit as per B-BBEE Codes of Good Practice.
• Claim preference points via SBD 6.1 (Annexure I).

Safety:

• South African tenderers: original COIDA certificate of good standing or proof of application from the Compensation Fund or licensed compensation insurer.

Employment Equity:

• South African tenderers that are designated employers must provide proof of compliance with the Employment Equity Act, including submission of the EE report to the Department of Labour.

Quality:

• Refer to Annexure S for documentation to be submitted.

Financial statements (prior to award):

• Latest approved annual financial statements of the tendering company (not parent/holding), including background, signed director's report, signed auditor's/reviewer's/compiler's/accounting officer's report, statement of financial position, statement of comprehensive income, statement of changes in equity, statement of cash flows, and notes.
• For South African entities not audited: signed public interest score, ITA34C for current and previous years.

Eligibility:

• Must not be under any restriction to do business with Eskom or State-Owned Companies.
• Must not have nationality of a country on international sanctions lists.
• Must not have conflict of interest.
• Must not be restricted by National Treasury or on the Tender Defaulters list.
• Must not subcontract 100% of the scope of work.

Safety requirements are specified in Annexure P. South African tenderers must provide an original COIDA certificate of good standing or proof of application from the Compensation Fund or a licensed compensation insurer. Third-party resources will be required to visit an Eskom MWP (power station) during the project.

Contract form: NEC TSC (Term Services Contract).

Eligibility restrictions:

• Tenderers must not be on international sanctions lists.
• Only one tender per bidder (except as part of a JV/consortium).
• JV/consortium must have a valid agreement confirming joint and several liability.
• No conflict of interest.
• Tenders must be signed by authorised persons.
• Tenderers must not be restricted by National Treasury, on the Tender Defaulters list, or restricted by Eskom.
• No 100% subcontracting of the scope of work.

Payment terms:

• Contracts below R50 million (incl. VAT): payment within 30 days of undisputed invoices.
• Contracts above R50 million (incl. VAT): payment within 60 days of undisputed invoices.

Eskom reserves the right to negotiate with preferred bidders if prices are not market-related.

Subcontracting with subsidiaries is discouraged and must be declared if it occurs.

Functionality threshold: 80% minimum. Price scored out of 80 or 90 points. Specific goals (B-BBEE) scored out of 20 or 10 points. Total score = price + specific goals, ranked highest to lowest. Contractual requirements (CSD, SHEQ, financial viability) are assessed after ranking and before award.