Itil 5 foundation certification training for brand south africa (RFQ/010/2026/27)

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Bidders must be PeopleCert accredited for ITIL 4/5 Foundation. The proposed facilitator must have at least 3 years of technical and professional experience in IT Service Management. Bidders must not be listed on the Register for Tender Defaulters or the List of Restricted Suppliers. Bidders must comply with the Preferential Procurement Regulations of 2022 and submit proof of specific goals (if claiming points) via CSD report.

Brand South Africa, previously known as the International Marketing Council of South Africa (IMC), was

established in 2002 and tasked with leading the global and domestic marketing of our nation's Brand. The

primary object of the Trust is to develop and implement a pro-active and coordinated marketing and

communication and reputation management strategies for South Africa.

Brand South Africa's international mandate is to build South Africa's Nation Brand reputation in order to

improve the country's global competitiveness, reflecting a great focus on driving international investment

and trade.

Domestically, Brand South Africa's mandate is to build pride & patriotism amongst South Africans and

contribute to social cohesion and nation brand ambassadorship, giving our country a consolidated and

clear brand image. This involves the creation of a unified message and promise that becomes identifiable

with South Africa, thereby building credibility, conviction and committed patronage.

Brand South Africa is also the central hub of national reputation and competitiveness intelligence. This

intelligence is vital for articulating, aligning and mobilising key messages about the nation for the use

and benefit of all stakeholders and strategic partners.

Who we are

Brand South Africa is a Schedule 3A Public Entity, which was established in terms of the Brand South

Africa Trust Deed, which is governed by the Trust Property Control Act No. and the Public

Finance Management Act, No.. The organisation reports to the Department of Communication,

from which it receives its budget.

The purpose of Brand South Africa is to develop and implement pro-active and coordinated marketing,

communication and reputation management strategies for the country.

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

Mission

To achieve our purpose, we will embark on the following execution mission:

• Develop and articulate a South African national brand identity that will advance South Africa’s long-

term positive reputation and global competitiveness.

• Seek to build individual and institutional alignment to and support for the brand in South Africa and

pride and patriotism amongst South African.

• Build awareness and the image of the Nation Brand in other countries.

• Seek the involvement and cooperation of various government departments, civil society, business

and the non-government sector.

a) Brand South Africa hereby invites experienced and reputable service providers to submit quotations

course for Brand South Africa employee. The training is aimed at equipping professionals with a

comprehensive understanding of the modern IT Service Management (ITSM) framework.

b) Course outline must include the following

• Understand ITIL 5 Terminology & Concepts: Master core concepts such as value co-creation, service

relationships, utility, warranty, cost, risk, and the roles of customers, users, and sponsors.

• Apply the Seven Guiding Principles: Learn to apply ITIL guiding principles—such as Focus on Value,

Start Where You Are, and Collaborate and Promote Visibility—to improve service management.

• Understand the Service Value System (SVS): Gain a comprehensive view of the SVS, which shows how

components and activities work together to enable value creation.

• Navigate the Service Value Chain: Understand the six key activities of the Service Value Chain (Plan,

Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support).

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

• Master the Four Dimensions of Service Management: Learn to ensure a holistic approach to service

management, covering: (1) Organizations and People, (2) Information and Technology, (3) Partners

and Suppliers, and (4) Value Streams and Processes.

• Understand Key ITIL Practices: Learn the purpose and key terms of 15 key ITIL practices, with in-

depth knowledge of 7 key practices—including Incident Management, Change Enablement, and

Continual Improvement.

• Prepare for Certification: Gain the knowledge required to pass the PeopleCert ITIL 5 Foundation

exam.

Targeted Skills and Benefits

• Improved Service Delivery: Ability to streamline operations and enhance the quality of IT service

delivery.

• Business Alignment: Enhanced ability to align IT services with organizational goals.

• Modern IT Context: Understanding how to apply ITIL in agile, DevOps, and lean environments.

• Effective Incident/Problem Reduction: Learning to reduce the impact of incidents by identifying

causes and managing workarounds.

Deliverables

a) Course to be conducted Online.

b) Duration to be confirmed by the service provider.

c) Course to be attended by x2 delegates.

d) Certificate of completion to be issued to attendees who complete the course.

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

Price

IT service management (itsm) – itil 5 foundation

Certification training

R

VAT r

Grand total r

Nb:

• Bidders are expected to quote according to the scope of works above
• Bidders are expected to provide a detailed break down of costs on company

Letter head

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

Sbd 4

Bidder’s disclosure

1. Purpose of the form

Any person (natural or juristic) may make an offer or offers in terms of this invitation

to bid. In line with the principles of transparency, accountability, impartiality, and ethics

as enshrined in the Constitution of the Republic of South Africa and further expressed

in various pieces of legislation, it is required for the bidder to make this declaration in

respect of the details required hereunder.

Where a person/s are listed in the Register for Tender Defaulters and / or the List of

Restricted Suppliers, that person will automatically be disqualified from the bid

process.

2. Bidder’s declaration

2.1 Is the bidder, or any of its directors / trustees / shareholders / members / partners or any person

having a controlling interest1 in the enterprise, employed by the state? YES/NO

2.1.1 If so, furnish particulars of the names, individual identity numbers, and, if applicable, state

employee numbers of sole proprietor/ directors / trustees / shareholders / members/ partners

or any person having a controlling interest in the enterprise, in table below.

Full Name Identity Number Name of State

institution

2.2 Do you, or any person connected with the bidder, have a relationship

1 the power, by one person or a group of persons holding the majority of the

equity of an enterprise, alternatively, the person/s having the deciding vote

or power to influence or to direct the course and decisions of the enterprise.

with any person who is employed by the procuring institution? YES/NO

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

2.2.1 If so, furnish particulars:

................................................................................................

................................................................................................

2.3 Does the bidder or any of its directors / trustees / shareholders / members / partners or any

person having a controlling interest in the enterprise have any interest in any other related

enterprise whether or not they are bidding for this contract? YES/NO

2.3.1 If so, furnish particulars:

........................................................................................

........................................................................................

Chief Executive Officer: Mr Neville Matjie

• Master the Four Dimensions of Service Management: Learn to ensure a holistic approach to service

management, covering: (1) Organizations and People, (2) Information and Technology, (3) Partners

and Suppliers, and (4) Value Streams and Processes.

• Understand Key ITIL Practices: Learn the purpose and key terms of 15 key ITIL practices, with in-

depth knowledge of 7 key practices—including Incident Management, Change Enablement, and

5.1 Brand SA undertakes to pay in full within thirty (30) days, all valid claims for work done

to its satisfaction upon presentation of a substantiated claim/invoice.

5.2 Payments will only be made on the basis of the work completed (milestones/ deliverables)

as per the project implementation plan to be agreed at the inception of the project.

Note:

1 Bidder must complete the pricing as per the table below

2 All pricing will be according to the Scope of work

3 Line Prices are all VAT EXCLUDING, and TOTAL PRICE is VAT INCLUSIVE

The following pricing schedule needs to be completed in line with the required deliverables (where

applicable) and return a part of the tender submission.

Chief Executive Officer: Mr Neville Matjie

Sbd 3

Pricing schedule

Note:

The following pricing schedule needs to be completed in line with the required deliverables (where

applicable) and return a part of the tender submission.

Description

CSD report must be submitted as proof of specific goals

Central Supplier Database Report

Pricing schedule

The following pricing schedule needs to be completed in line with the required deliverables (where

Regulations of 2022. SBD 6.1 form must be used to claim points for specific goals for the company.

A copy of CSD report must be submitted as proof of specific goals. When the said documentation is

Points Allocation: 90 points

B-BBEE Details: will be evaluated in terms

of the prevailing Supply Chain Management policy applicable to Brand SA and it should be noted that

proposals will be assessed using the 80/20 formula (preference points system) for Price and Specific Goals

as per the PPPFA Regulations

Table 1- Mandatory evaluation

ITEM Comments

PeopleCert Certification Qualifier- accredited to offer ITIL® 4/5 Yes No

Foundation in IT Service Management

CV of the proposed facilitator must demonstrate technical and Yes No

professional experience in IT Service Management (ITSM) - 3

years’ experience.

Table 2- Price and B-BBEE

Table 1 - Price and Specific Goals

Weighting

Criteria sub-criteria

/ Points

Price Detailed budget breakdown 80

Specific Goals Specific Goal 20

Total 100

NB: Price and specific goals points will be calculated as described in the Preferential Procurement

Regulations of 2022. SBD 6.1 form must be used to claim points for specific goals for the company.

A copy of CSD report must be submitted as proof of specific goals. When the said documentation is

not provided as proof the company will automatically score zero points for specific goals. Brand SA

may request further information if clarity is needed.

Brand South Africa

103 Central Street, Houghton, Gauteng, South Africa |

PO Box 87168, Houghton, 2041, Gauteng, South Africa Telephone: +27 11 712 5000 | Fax: +27 11 483 0124

Email: [email protected] | Website: www.brandsouthafrica.com

Trustees: Ms Ipeleng Selele (Chairperson); Ms Zama Mkosi (Deputy Chairperson); Ms Emy Casaletti-Bwalya; Ms Loretta Jacobus;

Ms Rachel Kalidass; Adv Cawekazi Mahlati; Prof Hlengani Mathebula; Mr Jerry Mpufane; Mr Lumko Mtimde; Ms Dzawele Ratshikuni;

Mr Bohani Shibambu.

Chief Executive Officer: Mr Neville Matjie

3. Instructions

Chief Executive Officer: Mr Neville Matjie

1. Introduction

Brand South Africa, previously known as the International Marketing Council of South Africa (IMC), was

established in 2002 and tasked with leading the global and domestic marketing of our nation's Brand. The

primary object of the Trust is to develop and implement a pro-active and coordinated marketing and

communication and reputation management strategies for South Africa.

Brand South Africa is a Schedule 3A Public Entity, which was established in terms of the Brand South

Chief Executive Officer: Mr Neville Matjie

process except to provide clarification on the bid submitted where so required by the

institution; and the bidder was not involved in the drafting of the specifications or

terms of reference for this bid.

3.6 I am aware that, in addition and without prejudice to any other remedy provided to combat

any restrictive practices related to bids and contracts, bids that are suspicious will be reported

to the Competition Commission for investigation and possible imposition of administrative

penalties in terms of section 59 of the Competition Act No and or may be reported

to the National Prosecuting Authority (NPA) for criminal investigation and or may be restricted

from conducting business with the public sector for a period not exceeding ten (10) years in

terms of the Prevention and Combating of Corrupt Activities Act No or any other

applicable legislation.

I CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 1, 2 and 3

• Develop and articulate a South African national brand identity that will advance South Africa’s long-

term positive reputation and global competitiveness.

• Seek to build individual and institutional alignment to and support for the brand in South Africa and

pride and patriotism amongst South African.

• Build awareness and the image of the Nation Brand in other countries.

• Seek the involvement and cooperation of various government departments, civil society, business

and the non-government sector.

2. Scope of work

a) Brand South Africa hereby invites experienced and reputable service providers to submit quotations

course for Brand South Africa employee. The training is aimed at equipping professionals with a

comprehensive understanding of the modern IT Service Management (ITSM) framework.

b) Course outline must include the following

• Understand ITIL 5 Terminology & Concepts: Master core concepts such as value co-creation, service

relationships, utility, warranty, cost, risk, and the roles of customers, users, and sponsors.

• Apply the Seven Guiding Principles: Learn to apply ITIL guiding principles—such as Focus on Value,

Start Where You Are, and Collaborate and Promote Visibility—to improve service management.

• Understand the Service Value System (SVS): Gain a comprehensive view of the SVS, which shows how

components and activities work together to enable value creation.

• Navigate the Service Value Chain: Understand the six key activities of the Service Value Chain (Plan,

Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support).

communicated to those firms that have responded to the RFQ. No reliance shall be placed on other

information or comment from any other person.

4.3 Confidentiality

4.3. Name of company/firm...............................................................................

4.4. Company registration number: .....................................................................

4.5. Type of company/ firm

 Partnership/Joint Venture / Consortium

 One-person business/sole propriety

 Close corporation

 Public Company

 Personal Liability Company

 (Pty) Limited

 Non-Profit Company

 State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm, certify

that the points claimed, based on the specific goals as advised in the tender, qualifies the

company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as

indicated in paragraph 1 of this form;

iii) In the event of a contract being awarded as a result of points claimed as shown in

paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary proof

to the satisfaction of the organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any of the

conditions of contract have not been fulfilled, the organ of state may, in addition to any

other remedy it may have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a result

of that person’s conduct;

(c) cancel the contract and claim any damages which it has suffered as a

result of having to make less favourable arrangements due to such