Provision of a panel of service providers for psychological and non-psychological assessment and development solutions in support of organisational effectiveness and innovation

Clarification meeting (not compulsory, strongly recommended): 20 November 2026 at 10:00.

Venue: Microsoft Teams — https://teams.microsoft.com/meet/3413665099528466?p=KuuQOZCTvL8eeNFPJ7

Closing date and time: 7 December 2026 at 10:00.

CCT tender representative

• Email: [email protected]

Submission address

Tender & Quotation Boxes Office

2nd Floor (Concourse Level)

Civic Centre

12 Hertzog Boulevard

Cape Town

Supplier database registration

Supplier Management Unit

Supplier Management / Registration Office

2nd Floor (Concourse Level)

Civic Centre

12 Hertzog Boulevard

Cape Town

• Telephone: 021 400 9242/3/4/5

Appeals and objections

The City Manager

C/o the Manager: Legal Compliance Unit

Legal Services Department

Office of the City Manager

20th Floor, Tower Block

12 Hertzog Boulevard

Cape Town 8001

• Email: [email protected]
• Postal: Private Bag X918, Cape Town, 8000

Access to information

The City Manager

C/o the Manager: Access to Information Unit

Legal Services Department

Office of the City Manager

20th Floor, Tower Block

12 Hertzog Boulevard

Cape Town 8001

• Email: [email protected]
• Postal: Private Bag X918, Cape Town, 8000

Data protection

The City Manager

C/o the Information Officer

Office of the City Manager

20th Floor, Tower Block

12 Hertzog Boulevard

Cape Town 8001

• Email: [email protected]
• Postal: Private Bag X9181, Cape Town, 8000

Submission method: sealed envelope placed in the official tender box.

Tender box: Tender & Quotation Boxes Office, 2nd Floor (Concourse Level), Civic Centre, 12 Hertzog Boulevard, Cape Town.

Tender box number: 197.

Envelope marking: name and address of the tenderer, the endorsement "TENDER NO. 117S/2026/27: Provision of a Panel of Service Providers for Psychological and Non-Psychological Assessment and Development Solutions in Support of Organisational Effectiveness and Innovation", the tender box number and the closing date.

If the offer is too large for the box or the box is full, enquire at the Tender Distribution Office for alternative instructions; the tenderer remains responsible for ensuring the offer is lodged.

Closing time: 10:00 on 7 December 2026.

Returnable documents — all must be completed, signed and submitted:

• Schedule F.1: Contract Price Adjustment.
• Schedule F.2: Certificate of Authority for Partnerships/Joint Ventures/Consortiums, authorising the tender and the signatory.
• Schedule F.3: Declaration for Procurement above R10 million.
• Schedule F.4: Preference Points Claim Form in terms of the Preferential Procurement Regulations 2022.
• Schedule F.5: Declaration of Interest – State Employees (MBD 4 amended).
• Schedule F.6: Conflict of Interest Declaration.
• Schedule F.7: Declaration of Tenderer’s Past Supply Chain Management Practices (MBD 8).
• Schedule F.8: Authorisation for the Deduction of Outstanding Amounts Owed to the CCT.
• Schedule F.9: Certificate of Independent Tender Determination.
• Schedule F.10: Proposed Deviations and Qualifications by Tenderer.
• Schedule F.11: List of Other Documents Attached by Tenderer.
• Schedule F.12: Record of Addenda to Tender Documents.
• Schedule F.13: Information to Be Provided with the Tender.
• Schedule F.14: Appeal Application (only if appealing).
• Schedule F.15: Summary of Resources.
• Schedule F.16: Tool Purpose Fit.
• Schedule F.17: Applicability Across Leadership Levels.
• Schedule F.18: Relevant Assessment Experience.
• Schedule F.19: Implementation and Support.
• Schedule F.20: Platform Capability.
• Schedule F.21: Training Programme Content.
• Schedule F.22: Previous Training Delivery.
• Schedule F.23: Proof that the assessment complies with the Employment Equity Act and Health Professions Act – Psychometric Properties (Parts A–F only).
• Schedule F.24: Data Protection.
• Schedule F.25: Scientific Foundation (Parts G–H only).
• Schedule F.26: Example Reference for Relevant Assessment Experience.
• Schedule F.27: CV Template.

Disqualification risks:

• Late submission.
• Omission or non-signature of any returnable document.
• Failure to meet any eligibility requirement at the closing date and time.
• Failure to provide proof of compliance with eligibility requirements for the Part(s) applied for.

Evaluation stages:

1. Eligibility and mandatory specification compliance — pass/fail. Bids failing any applicable eligibility requirement at the closing date and time are non-responsive and not evaluated further for the relevant Part(s).
2. Functionality — scored out of 100 per Part. Minimum qualifying score: 70/100. Only bidders meeting the minimum proceed.
3. Price and preference — evaluated after functionality.

Functionality criteria and weights (per Part):

• Tool purpose fit: 10 points.
• Leadership levels covered: 10 points.
• Relevant assessment experience: 10 points (5 evidence points = 10; 4 = 8; 3 = 6; 2 = 4; 1 = 2; 0 = 0).
• Practitioner certification/accreditation in the assessment: 15 points (3 practitioners = 15; 2 = 10; 1 = 5; none = 0).
• Implementation and support capability: 10 points (4–5 support capabilities = 10; 2–3 = 5; 0–1 = 0).
• System/platform capability: 25 points (5 additional capabilities = 25; 4 = 20; 3 = 15; 2 = 10; 1 = 5; none = 0).
• Training expertise and credibility: 20 points (5 additional training requirements = 20; 4 = 15; 3 = 10; 2 = 5; 1 = 2; none = 0).

Preference points: claimed on Schedule F.4 in terms of the Preferential Procurement Regulations 2022.

Only evidence submitted with the tender is considered; unsupported claims may score zero for the relevant criterion.

The City of Cape Town requires a panel of service providers for psychological and non-psychological assessment and development solutions supporting organisational effectiveness and innovation.

Contract period: 36 months from the commencement date.

The tender is divided into eight Parts (A–H). Bidders may tender for any Part(s) they are competent in, but must price all items for the selected Part(s) for the full 36 months (Years 1, 2 and 3) and submit all documents required for functionality assessment.

Parts A–F involve psychological assessments and are restricted to HPCSA-registered psychology professionals.

Parts G–H cover non-psychological assessments.

Part A: Leadership Development Assessments Battery — a suite of assessments measuring personality, development areas, reasoning, and motives and values.

Part C: Emotional Intelligence Assessment — measures emotional intelligence, emotional health and psychological well-being, identifies emotional and social strengths, weaknesses and development areas, and is suitable for supervisory/team, heads/middle management and senior leadership levels.

Leadership levels to be covered (evidence must be specific to each level; generic submissions count as one level only):

• Supervisory/Team Level: day-to-day supervision of operational teams, first-line people leadership.
• Heads/Middle Management Level: managing functional areas, sections or multiple teams, translating strategy into operational plans.
• Senior/Executive Leadership Level: strategic leadership across the organisation, long-term outcomes, governance and organisational performance.

Data security and privacy requirements (Parts A–H):

• All assessment data and personal information must be securely collected, stored, transmitted and managed.
• The system must be password protected with access controls limiting access to authorised users.
• Compliance with POPIA, the Employment Equity Act and the Health Professions Act, where applicable.
• Assessment data accessible only to authorised City officials, qualified practitioners and other authorised users for legitimate purposes.
• The City retains ownership and control of all assessment data and reports during and after the contract.
• The City must be able to access and retrieve its data and reports in a usable format throughout the contract and for five years after contract conclusion.
• No deletion, destruction, transfer or disposal of City data without prior written notification and approval.
• Written notification before expiry of the five-year retention period, giving the City an opportunity to confirm retention or retrieval arrangements.
• Secure deletion or destruction after the retention period in line with the City’s written instructions and applicable legislation.
• Third parties or sub-processors must be bound by equivalent data protection, confidentiality and security obligations.

Informed consent:

• Candidates must provide informed consent before completing an assessment.
• The consent process must explain the purpose of the assessment, how information will be used, who will have access to results, and consent to release data to the authorised qualified practitioner.
• A record of consent must be retained and made available to the City or authorised practitioner on request.

Evidence requirements:

• Company profile demonstrating organisational experience and capability relevant to the Part(s) bid for.
• Details of relevant projects: scope, implementations, report volumes, references and other evidence aligned to the functionality criteria.
• Schedules F.15–F.22 and F.24 apply to all Parts.
• Schedule F.23 applies to Parts A–F.
• Schedule F.25 applies to Parts G–H.
• Copies of professional registrations, certifications, accreditations and licences.
• Sample reports, technical documentation, platform screenshots and other supporting evidence.

Where the document refers to a trade mark, name, patent, design, type, specific origin or producer, it is deemed to be accompanied by the words "or equivalent".

Relevant assessment experience:

• Experience must be from 2021 to present in implementing and supporting the proposed assessment suite.
• A minimum of three relevant client references must be provided in Schedule F.18.
• For each reference, evidence must cover:

1. Nature of project: services provided and purpose of the assessments, aligned with the tool purpose fit.
2. Scope of project: volume of assessments administered, project duration, scale and complexity; the client must be a large, multi-faceted organisation with 500 or more employees, and the assessments must have been used across all three leadership levels.
3. Internal use of assessments: the client’s internal practitioners (e.g. psychologists) used the tools independently.
4. Online platform access: an online platform was provided for the client’s internal practitioners to access and administer assessments independently.
5. Training, orientation and ongoing support: training or orientation and ongoing technical, administrative or professional support were provided to the client’s internal practitioners.

• Scoring is based on the number of evidence points demonstrated across the client references (5 = 10 points; 4 = 8; 3 = 6; 2 = 4; 1 = 2; 0 = 0).
• A detailed company profile should also be provided; see Schedule F.26 for a reference example.

Practitioner accreditation:

• The proposed practitioners must be certified or accredited to use the proposed assessment battery.
• Evidence: certification/accreditation certificates issued by the assessment publisher or authorised distributor (Schedule F.15).

HPCSA registration (Parts A–F):

• At least three suitably HPCSA-registered practitioners must be identified at submission stage.
• Evidence: valid HPCSA registration card or verifiable practitioner registration number, and relevant qualification(s) (Schedule F.15).
• HPCSA registration is an eligibility requirement and is not scored under functionality.

General evidence:

• Company profile demonstrating organisational experience and capability relevant to the Part(s) bid for.
• Details of relevant projects: scope, implementations, report volumes, references and other evidence aligned to the functionality criteria.
• Copies of professional registrations, certifications, accreditations and licences.
• Sample reports, technical documentation, platform screenshots and other supporting evidence.
• Schedules F.15–F.22 and F.24 apply to all Parts; F.23 applies to Parts A–F; F.25 applies to Parts G–H.

Psychological assessments (Parts A–F) must comply with the Employment Equity Act, including fairness, validity, reliability and absence of bias.

Where South African norms exist, they must be provided. Where they do not, the tenderer must demonstrate the assessment’s suitability for the South African context.

Evidence required (Schedule F.23):

• A summary page covering reliability and validity, demonstrated non-bias and fairness in the South African context, and South African norm groups (breakdown and year of norms).
• Technical manual extracts and supporting documents proving the claims made in the summary.

Practitioners responsible for accreditation or certification training, specialist assessment interpretation and/or feedback delivery must be qualified and registered with the HPCSA as a Psychologist.

Evidence required (Schedule F.15):

• Valid HPCSA registration card or verifiable practitioner registration number.
• Relevant qualification(s).
• Proof of accreditation in the relevant assessment.
• Training credentials and experience of training facilitators.

Bidders must price all items for the selected Part(s) for the full 36-month period (Years 1, 2 and 3).

The price schedule is contained in section C.4 of the tender document.

Contract price adjustment is provided for in Schedule F.1.

Tender fee: R200 non-refundable for a hard copy of the tender document; not applicable to website downloads.

Tender fee: R200 non-refundable for a hard copy of the tender document; not applicable to website downloads.

Pricing: bidders must price all items for the selected Part(s) for the full 36-month period (Years 1, 2 and 3).

Contract price adjustment: Schedule F.1 applies.

Performance security: Annexure C provides the pro forma performance security/guarantee.

Advance payment guarantee: Annexure D provides the pro forma advance payment guarantee.

Insurance: Annexure A provides the pro forma insurance broker’s warranty.

Appeal administration fee: R300.00, payable at any Municipal Office or the Civic Centre using the GL Data Capture Receipt (Annexure F.14), or by EFT into the CCT’s NEDBANK account (CITY OF CAPE TOWN, reference 198158966); proof of payment must accompany the appeal.

Surcharge for vexatious, frivolous or manifestly inappropriate appeals: ½ (administrative cost of the tender appeal) + 0.25% of the appellant’s tender price.

Unpaid appeal fees or surcharges are added as a sundry tariff to the bidder’s municipal account, or recovered under the CCT’s Credit Control and Debt Collection By-law, 2006 and policy.

Eligibility requirements (statutory):

• Submit a clear, irrevocable and unambiguous offer.
• Complete the Details of Tenderer.
• Complete the Certificate of Authority for Partnerships/Joint Ventures/Consortiums and provide the partnership/JV/consortium agreement, where applicable.
• Complete the Declaration of Interest – State Employees (Schedule F.5) with no non-compliance.
• Complete the Conflict of Interest Declaration (Schedule F.6) and the Declaration of Tenderer’s Past Supply Chain Management Practices (Schedule F.7) with no conflict or past practice rendering the tender non-responsive.
• Complete the Certificate of Independent Tender Determination (Schedule F.9) with no non-compliance.
• The tenderer, its representatives, directors or members must not be restricted for abuse of the Supply Chain Management Policy.
• Tax matters with SARS must be in order, or the tenderer must be a foreign supplier not required to register for tax compliance with SARS.
• The tenderer must not be an advisor or consultant contracted with the CCT whose prior or current obligations create a conflict of interest or unfair advantage.
• The tenderer must not be a person, advisor, corporate entity or director of such entity directly or indirectly involved with the bid specification committee.
• Complete the Authorisation for the Deduction of Outstanding Amounts Owed to the CCT (Schedule F.8) with no details rendering the tender non-responsive.
• The tenderer, its representatives, directors or members must not have been found guilty of contravening the Competition Act.
• The tenderer must not have been found guilty on any other basis listed in the Supply Chain Management Policy.

Registration:

• CCT Supplier Database registration is required; tenderers must register when requested in writing and within the stated period, failing which no orders can be raised or payments processed. For joint ventures, each party must register individually.
• National Treasury Central Supplier Database (CSD) registration is required; tenderers must register when requested in writing and within the stated period, failing which no orders can be raised or payments processed. For joint ventures, each party must register individually.

HPCSA requirements (Parts A–F):

• At least three suitably HPCSA-registered practitioners must be identified at submission stage; additional resources may be confirmed before award or during implementation.
• Evidence: valid HPCSA registration card or verifiable practitioner registration number, and relevant qualification(s) (Schedule F.15).
• Practitioners responsible for accreditation or certification training, specialist assessment interpretation and/or feedback delivery must be qualified and registered with the HPCSA as a Psychologist.
• Evidence: HPCSA registration, qualifications, proof of accreditation in the relevant assessment, and training credentials and experience of training facilitators (Schedule F.15).

Assessment reliability and validity (Parts A–F):

• Assessments must comply with the Employment Equity Act, including fairness, validity, reliability and absence of bias.
• South African norms must be provided where they exist; where they do not, the tenderer must demonstrate suitability for the South African context.
• Evidence: a summary page covering reliability and validity, demonstrated non-bias and fairness, and South African norm groups (breakdown and year), plus technical manual extracts (Schedule F.23).

Data security (Parts A–H):

• Evidence: data security and privacy policy; POPIA and other compliance documentation; information security certifications or independent assessments, where available; data hosting and storage arrangements; access control and authentication information; data retention, retrieval and deletion policy confirming the five-year post-contract access period; data ownership statement; third-party/sub-processor information; screenshot or demonstration of the informed consent process; sample consent record (Schedule F.24).

Proof of compliance with eligibility and specification requirements must be submitted at tender closing. Failure to submit proof at closing results in non-consideration of the applicable bid submission for the relevant Part(s).

B-BBEE: preference points are claimed on Schedule F.4 in terms of the Preferential Procurement Regulations 2022.

Data security, privacy and data ownership requirements (Parts A–H):

• All City assessment data and personal information must be securely collected, stored, transmitted and managed, with technical and organisational safeguards against unauthorised access, disclosure, alteration, loss or destruction.
• The system must be password protected with access controls limiting access to authorised users.
• Compliance with POPIA, the Employment Equity Act and the Health Professions Act, where applicable.
• Assessment data accessible only to authorised City officials, qualified practitioners and other authorised users for legitimate purposes.
• Appropriate security measures for storage and transmission.
• The City retains ownership and control of all assessment data and reports during and after the contract.
• The City must be able to access and retrieve its data and reports in a usable format throughout the contract and for five years after contract conclusion.
• No deletion, destruction, transfer or disposal of City data without prior written notification and approval.
• Written notification before expiry of the five-year retention period, giving the City an opportunity to confirm retention or retrieval arrangements.
• Secure deletion or destruction after the retention period in line with the City’s written instructions and applicable legislation.
• Third parties or sub-processors must be bound by equivalent data protection, confidentiality and security obligations.

Informed consent:

• Candidates must provide informed consent before completing an assessment.
• The consent process must explain the purpose of the assessment, how information will be used, who will have access to results, and consent to release data to the authorised qualified practitioner.
• A record of consent must be retained and made available to the City or authorised practitioner on request.

Evidence required (Schedule F.24):

• Data security and privacy policy.
• POPIA and other compliance documentation.
• Information security certifications or independent security assessments, where available.
• Details of data hosting and storage arrangements.
• Access control and authentication information.
• Data retention, retrieval and deletion policy confirming the five-year post-contract access period.
• Data ownership statement.
• Third-party/sub-processor information, where applicable.
• Screenshot or demonstration of the informed consent process.
• Sample consent record.

Contract period: 36 months from the commencement date.

Appointment: the City intends to appoint two tenderers per Part — the highest-ranked tenderer (the winner) and an alternative tenderer. If insufficient responsive bids are received, the City may appoint fewer tenderers or none.

Allocation of work: once appointed, suppliers are invited to deliver on a "winner-takes-all" basis — the order is always offered first to the highest-ranked tenderer and, only if refused, to the alternative tenderer.

Standby bidder: the City may identify a standby bidder at award stage to be considered should the contract be terminated.

Cancellation: the City may accept or reject any tender offer and may cancel the tender before contract formation if there is no longer a need, funds are unavailable, no acceptable tenders are received, there is a material irregularity, or market-related pricing cannot be negotiated. Written reasons are given on request.

Communication: only written communication from the City’s Director: Supply Chain Management or nominee is binding on the City; only written communication from the tenderer or its authorised representatives is binding on the City.

Disputes: objections, complaints, queries or disputes must be lodged in writing within 14 days of the decision or action.

Appeals: written notice of appeal with reasons must be given to the City Manager within 21 days of notification of the decision. The appeal must state the reasons, how the appellant’s rights were affected, the remedy sought, and include a copy of the notification. An administration fee of R300.00 applies; a surcharge may be imposed for vexatious, frivolous or manifestly inappropriate appeals, calculated as ½ (administrative cost of the tender appeal) + 0.25% of the appellant’s tender price.

Rights: the above does not limit rights to approach the High Court, or rights under PAJA and PAIA.

POPIA: the City may process personal information for purposes of the tender, contract and conditions, for research, and as envisaged in its privacy notice or SCM Policy, relying on section 11(1)(b) of POPIA.

Functionality is scored out of 100 per Part, with a minimum qualifying score of 70/100.

Criteria and scoring:

• Tool purpose fit: 10 points.
• Leadership levels covered: 10 points (evidence must be specific to each level; generic submissions count as one level).
• Relevant assessment experience: 10 points, based on evidence points across client references (5 points = 10; 4 = 8; 3 = 6; 2 = 4; 1 = 2; 0 = 0).
• Practitioner certification/accreditation in the assessment: 15 points (3 practitioners = 15; 2 = 10; 1 = 5; none = 0).
• Implementation and support capability: 10 points (4–5 support capabilities = 10; 2–3 = 5; 0–1 = 0).
• System/platform capability: 25 points (5 additional capabilities = 25; 4 = 20; 3 = 15; 2 = 10; 1 = 5; none = 0).
• Training expertise and credibility: 20 points (5 additional training requirements = 20; 4 = 15; 3 = 10; 2 = 5; 1 = 2; none = 0).

Only evidence submitted with the tender is considered. Unsupported claims may score zero for the relevant criterion.

Preference points are claimed on Schedule F.4 under the Preferential Procurement Regulations 2022.