ACSA National Request for Proposal: IT Telecommunication Services

Request for proposal for the supply, installation, commissioning, support and maintenance of IT telecommunication services for a period of 84 months to airports company south africa

Returnable Documents:

Cell B2: Pricing Summary - Do not fill in any values on this sheet. It will use the information from the other sheets

No specific requirements found

Cell B2: Pricing Summary - Do not fill in any values on this sheet. It will use the information from the other sheets

Returnable Documents:

3.6.22.6 The Reporting Portal must include functionality to

functionality must allow summarisation to selectable time periods (e.g. per day, week, month,

Authority of South Africa’s (ICASA) quality-of-service standards, especially for voice and data traffic,

Request for Proposal for the Supply, Installation, Commissioning, Support and Maintenance of IT

Telecommunication Services for 84 months to Airports Company South Africa

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Contents

1.0 Scope of work overview and objectives .............................................. 5

2.0 Service environment ............................................................................................. 8

3.0 Scope of work............................................................................................................. 10

4.0 Baseline information .......................................................................................... 23

5.0 Invoices ............................................................................................................................ 24

6.0 Personnel ....................................................................................................................... 25

7.0 Equipment and spares holding requirements ............................... 27

8.0 Preventative and corrective maintenance ................................... 27

9.0 Special notes on pricing ................................................................................... 28

10.0 Out of scope ............................................................................................................. 28

11.0 Roles and responsibilities .......................................................................... 28

12.0 Service management ........................................................................................ 59

13.0 Service credits ...................................................................................................... 70

14.0 Meetings and report requirements ................................................... 75

15.0 General requirements ................................................................................... 78

16.0 Transition requirements ............................................................................. 78

17.0 Important information ................................................................................. 78

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu

Hlatshwayo, Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi

Sefara (Company Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Tables

Table 1 - Regional Distribution of ACSA locations .............................................................8

Table 2 - Detailed site schedule .........................................................................................8

Table 3 - ACSA Primary and Secondary Core Room Location ............................................ 10

Table 4 - ACSA Inter-site minimum bandwidth requirement ............................................... 12

Table 5 - ACSA Corporate Internet Minimum Bandwidth Requirement ............................... 14

Table 6 - ACSA Public IP ranges to be routed to ACSA sites. ............................................. 15

Table 7 - Public Internet Minimum Bandwidth required per site .......................................... 16

Table 8 - General Internal Use Internet Breakouts Minimum Bandwidth required per site ...... 17

Table 9 - Point to Point Fibre End Points .......................................................................... 18

Table 10 – Sip Trunking Bandwidth Requirements ............................................................ 18

Table 11 - ACSA Baseline of current IP Phone infrastructure ............................................. 23

Table 12 - Minimum resource requirements ...................................................................... 26

Table 13 - Service Coverage Window definitions .............................................................. 27

Table 14 - Definition of the RASCI Model ....................................................................... 29

Table 15 - Roles and Responsibilities – General ................................................................ 31

Table 16 - Roles and Responsibilities - Management, Planning, and design. ......................... 33

Table 17 - Roles and Responsibilities - Project Management Services .................................. 33

Table 18 - Roles and Responsibilities - Acquisition and Management .................................. 34

Table 19 - Roles and Responsibilities - Documentation ...................................................... 35

Table 20 - Roles and Responsibilities - Technology Refresh and Replenishment ................... 36

Table 21 - Roles and Responsibilities - Infrastructure Build and Change .............................. 38

Table 22 - Roles and Responsibilities – Maintenance ......................................................... 39

Table 23 - Roles and Responsibilities - Infrastructure Monitoring, Operations and

Administration .......................................................................................... 40

Table 24 - Roles and Responsibilities - Project Management Services .................................. 43

Table 25 - Roles and Responsibilities - Capacity Management ............................................ 44

Table 26 - Roles and Responsibilities - Performance Management ...................................... 45

Table 27 - Roles and Responsibilities - Configuration Management ..................................... 46

Table 28 - Roles and Responsibilities - Asset Management ................................................. 46

Table 29 - Roles and Responsibilities - Software License Management ................................ 47

Table 30 - Roles and Responsibilities - Change Management .............................................. 48

Table 31 - Roles and Responsibilities - Training and Knowledge Transfer ............................ 49

Table 32 - Roles and Responsibilities - Account Management ............................................ 50

Table 33 - Roles and Responsibilities - Incident Resolution and Problem Management .......... 52

Table 34 - Roles and Responsibilities - IT Service Continuity and Disaster Recovery ............ 52

Table 35 - Roles and Responsibilities - Service-Level Monitoring and Reporting .................. 53

Table 36 - Roles and Responsibilities - Financial Management ........................................... 54

Table 37 - Roles and Responsibilities - Human Resources .................................................. 55

Table 38 - Roles and Responsibilities – Security ............................................................... 58

Table 39 - Priority Levels ............................................................................................... 61

Table 40 - Incident management response and resolution times for International Airports

(Operational Hours) ................................................................................... 62

Table 41 - Incident management response and resolution times for International Airports (After

hours Hours) and local airports All hours ..................................................... 65

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu

Hlatshwayo, Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi

Sefara (Company Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Table 42– Availability management - JNB, CPT, DUR, PLZ – (All Hours) (check with

anthony .................................................................................................... 65

Table 43– Availability management - GRJ, KIM, BFN, ELS and UTN– (All Hours) ............. 65

Table 44– Performance management ............................................................................... 66

Table 45 - Service requests SLR ...................................................................................... 67

Table 46 - Configuration Management SLR ...................................................................... 67

Table 47 - Software/Firmware Refresh SLR ..................................................................... 68

Table 48 – Project Tasks SLR ......................................................................................... 68

Table 49 - SLA Measurement Exclusions ......................................................................... 69

Table 50 Meetings definitions ......................................................................................... 76

Table 51 Reporting table ................................................................................................ 78

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu

Hlatshwayo, Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi

Sefara (Company Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

1.0 Scope Of Work Overview and Objectives

1.1 Background

The Airports Company South Africa (ACSA) invites licensed service providers to submit proposals for

the provision of a unified voice, video, and data network that will connect all its local and international

airports throughout South Africa, while ensuring seamless integration with public cloud services. The

network should accommodate ACSA’s requirements for both on-premises client-server

communications and public cloud utilization, supporting the organisation’s digital transformation

objectives. As ACSA accelerates the migration of applications and workloads from on-premises

environments to public cloud Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS)

platforms, our long-term vision is to establish a cloud-first Wide Area Network (WAN).

ACSA operates airports in Kempton Park, Cape Town, Durban, Gqeberha, East London, George,

Bloemfontein, Kimberley, and Upington, with primary data centres located at O.R. Tambo and Cape

Town International Airports.

National Coverage: Since ACSA requires services across airports in cities in multiple provinces

(Kempton Park, Cape Town, Durban, Gqeberha, East London, George, Bloemfontein, Kimberley, and

Upington), providers must hold Individual Electronic Communication Network Service (ECNS) and/or

Individual electronic communications services (IECS) licences to operate nationally.

Cloud-First WAN: Providers offering cloud access services must ensure their Electronic

Communication Services (ECS) licence covers data services and that their infrastructure supports

high-speed, low-latency connections to public cloud platforms (SaaS and IaaS).

Voice over Internet Protocol (VoIP) and Numbering: For VoIP services, the IECS licence must include

the ability to use numbers from the National Numbering Plan, supporting geographic and nongeographic numbers for ACSA’s operations.

Network Reliability: Providers must demonstrate compliance with The Independent Communications

Authority of South Africa’s (ICASA) quality-of-service standards, especially for voice and data traffic,

to meet ACSA’s need for seamless connectivity between airports and data centres at O.R. Tambo

and Cape Town International Airports.

NB: Bidders must assume that they have no existing network infrastructure on site when

preparing their pricing. All costs should be based on delivering a full solution from scratch.

If the winning bidder has existing infrastructure that could be used, this will be discussed

during contract negotiations and may be used to adjust the final price, as long as:

The infrastructure is proven to be owned and in good condition
It meets all technical and service requirements

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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Annexure A - Scope of Work

1.2 High-Level Scope of Work Required

This annexure will form part of the contract with the service provider and the service

provider is obliged to meet all the specifications and requirements as outlined in this Scope

of Work document.

Note: Not all parts of the below scope are guaranteed to be implemented. ACSA may implement

individual parts of the scope as and when required. There should be no minimum term for any parts

of the scope.

1.2.1 WAN

ACSA uses a WAN network to provide reliable, high-performance, and scalable network

connectivity between all nine ACSA airports.

1.2.2 Corporate Internet Breakouts

Due to the largescale utilisation of cloud services, ACSA uses enterprise grade internet links with

dedicated bandwidth to provide local internet connectivity at all nine airports.

1.2.3 Public/General Internet Breakouts

ACSA offers all its passengers Free Public WIFI. A lower cost Internet solution with high bandwidth

such as Fibre-to-the-Business (FTTB) is required at all airports to support this requirement as well as

general internet usage for internal users at ACSA sites

1.2.4 Point to Point Long distance fibre links.

The Disaster Recovery (DR) site is at Cape Town International airport. Point to Point high speed

fibre links are required between OR Tambo International Airport and the DR site at Cape Town

International airport for data replication as well as links between OR Tambo International Airport

and Cape Town International Airport and King Shaka International Airport.

1.2.5 Voice Carrier Services

ACSA’s telephony services are a key part of the communications platform upon which core business

operations and processes are based. ACSA’s requirement is to make outbound voice telephone calls

at the most cost-effective way while retaining acceptable voice quality. Telephone calls between

airports are expected to be free-on-net and will be routed over the corporate WAN.

1.2.6 Fibre-to-the-Home (FTTH) services

ACSA currently has multiple users that connect remotely to ACSA IT Systems using Virtual Private

Network (VPN). Internet connectivity for these users at the remote sites is provided using FTTH.

1.2.7 MultiCloud Services

ACSA may require private, dedicated, and high-throughput connectivity between on-premises

networks and cloud providers. It will serve as a direct, private connection between ACSA and the

cloud providers that bypasses the public internet.

1.2.8 NAPAfrica Services

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

ACSA may consider hosting some of its Compute resources at Terraco Data centres located close

to ACSA airports. In this case direct fibre links will be required from the three airports at O.R. Tambo

International, Cape Town International and King Shaka International.

1.3 Service Objectives

The primary high-level service objectives that ACSA aims to accomplish through this Request for

Proposal (RFP) are outlined below.

1.3.1 Provide a reliable, scalable, and resilient telecommunication services infrastructure to

Acsa.

1.3.2 Acquire services with service quality guarantees backed by Service Level Agreements

(SLAs).

1.3.3 Minimise administrative effort by engaging the Provider to provide the management

function to achieve the SLAs specified in this scope of work.

1.3.4 Providing ACSA-IT with the ability to expand its service delivery and support services to

ACSA business, subsidiaries, and stakeholders.

1.3.5 Reduce service delivery costs through re-using or transitioning existing infrastructure,

and the effective utilisation of existing licensing agreements.

1.3.6 Receive services based on current industry standards and best practices.

1.3.7 ACSA continually drives to implement best practices and standards. ACSA has either

implemented, is currently implementing, or is planning the implementation of these best

practices. All work by the Providers must always align and assist ACSA in working

towards implementing the desired strategy and standards.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

2.0 Service Environment

2.1 Service locations.

2.1.1 A description and location of all ACSA facility and office locations requiring in-scope

telecommunication services.

2.1.2 This Site Schedule can be revised by agreement between the ACSA and the Provider account

manager/Service Manager from time to time to meet the ACSA’s requirements at additional

locations.

ACSA SITE ID Physical Address

Cluster 1

1 JNB O.R. Tambo International Airport, Airport Rd, Johannesburg, 1627

2 BFN Bram Fischer International Airport, Bloemfontein, 9300

Cluster 2

3 CPT Cape Town International Airport, Matroosfontein, Cape Town, 7490

4 GRJ George Airport, Old Mosselbay Road, George, 6529

5 KIM Kimberly Airport, Compound Patterson Road, Kimberly, 8300

6 UTN Upington International Airport, Diedericks Street, Upington, 8801

Cluster 3

7 DUR King Shaka International Airport, La Mercy, 4407

8 PLZ Chief Dawid Stuurman International Airport, Allister Miller Drive, Walmer,

6070

9 ELS King Phalo Airport, Settlers Way, East London, 5200

Table 1 - Regional Distribution of ACSA locations

Site code address

JNB OR Tambo International Airport, Airport Rd, Johannesburg, 1627

CPT Cape Town International Airport, Matroosfontein, Cape Town, 7490

DUR King Shaka International Airport, La Mercy, 4407

PLZ Chief Dawid Stuurman International Airport, Allister Miller Drive, Walmer, 6070

GRJ George Airport, Old Mosselbay Road, George, 6529

ELS King Phalo Airport, Settlers Way, East London, 5200

KIM Kimberly Airport, Compound Patterson Road, Kimberly, 8300

BFN Bram Fischer International Airport, Bloemfontein, 9300

UTN Upington International Airport, Diedericks Street, Upington, 8801

Table 2 - Detailed site schedule

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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Annexure A - Scope of Work

Figure 1: Current ACSA WAN Architecture diagram.

SITE Facility

JNB – Primary JOC Core Room 1 on 4th floor International Terminal A

JNB – Secondary Core Room 3 on 3rd floor Domestic Terminal B

CPT – Primary Core Room 3 in Central Terminal Building 2nd Floor

CPT – Secondary Cape Town International Airport, Data Centre, Parkade 1

DUR – Primary Core Room 1 in Main Terminal Basement

DUR – Secondary Core Room 2 in Main Terminal Basement

PLZ – Primary Core Room 1 in Terminal A Basement

PLZ – Secondary Core Room 2 in Terminal A Basement

GRJ – Primary Server Room 1 on 1st floor Admin offices (New Core Room1)

GRJ – Secondary Server Room 1 on 1st floor Admin offices (New Core Room2)

BFN – Primary Server Room 1 on 1st floor Admin offices

BFN – Secondary CUTE PABX Room

KIM – Primary Server Room 1 on 1st floor Admin offices

KIM – Secondary CUTE WC – Carousel area

ELS – Primary Server Room 1 on 1st floor Admin offices

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

SITE Facility

ELS – Secondary CCTV Control Server Room AKA Wire Centre 1

UTN – Primary Sever Room 1 on Ground floor Admin offices

UTN – Secondary CCTV Room on ground floor

Table 3 - ACSA Primary and Secondary Core Room Location

3.0 Scope Of Work

The Provider must design a solution using any technology if it meets the functional requirements, and is

cost-effective, efficient, and adaptable to future growth. Alternative approaches and/or methodologies to

accomplish the desired or intended results of this procurement are solicited. However, proposals which

depart from, or materially alter the terms, requirements, or scope of work defined by this RFP will be rejected

as being non-responsive. Any additional equipment required from ACSA to support any of the technologies

implemented will be at the Provider’s cost.

All firewalls and related security mechanisms are already in place and do not need to be provided, except

if required for the solution.

All fibre connections should be single mode.

3.1 Wide Area Network (WAN)

The appointed Provider must provide the network that must include, but is not limited to, the following:

Implement an IP-based Wide Area Network (WAN) connecting all nine ACSA airports.

3.1.1 ACSA requires that last-mile connectivity for all services be delivered over fibre. ACSA might

consider connectivity via microwave or 5G, but only as standby or failover link at the smaller local

airports (ELS, GRJ, KIM, UTN, BFN). Copper connectivity is not an acceptable option.

3.1.2 Provide and manage edge devices that will connect directly via Cat6A LSZH SFTP patch leads to

ACSA owned and managed WAN in-path optimization equipment at minimum 1Gbps Ethernet link

speed.

3.1.3 The Provider must clearly indicate the maximum bandwidth that can be provisioned on the

proposed infrastructure per site, without any further equipment costs such as license upgrades,

etc.

3.1.4 Provision efficient Quality of Service (QoS) between ACSA sites throughout the Provider network.

3.1.5 The QoS must be flexible such that if there is no voice/video traffic, data should use all the

physically available bandwidth on the link.

3.1.6 The Provider’s network must offer on a per class basis specific worst-case end-to-end delay

guarantees, which would be sufficient such that the applications and real-time traffic in each class

would function adequately.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

3.1.7 The primary route shall always carry all traffic unless the service is degraded for whatever reason.

3.1.8 Primary and secondary links are to be of equal latency, capacity and cost.

3.1.9 If the primary route fails, the traffic must automatically failover to secondary access route until the

primary route is restored.

3.1.10 The Provider's network infrastructure should be compatible to migrate to IPv6 as and when

required by ACSA without additional cost to ACSA. The infrastructure provided by the Provider

should support IPv6 and all other devices supplied by the Provider to commission the link should

be IPv6 compliant.

3.1.11 Any of ACSA’s network segments should be reachable directly from any other ACSA’s location

through the Provider's network, via the shortest path within the Provider's network.

3.1.12 The network should be logically isolated from Internet traffic even if running on the same physical

core/backbone. It is required that same VPN does not run both customer business and Internet

traffic. The inter-airport WAN network offered to ACSA should not carry any internet routes.

Provider must provide a separate network topology showing how internet services is provided.

3.1.13 The Provider must submit proof undertaking for providing dedicated 1:1 media for the usage by

ACSA, and that the WAN traffic is securely isolated from Internet traffic.

3.1.14 The Provider must provide a monitoring tool that should report on real-time and historic bandwidth

utilisation. The reports should cater for overall bandwidth reporting or per specific source IP

address. The reporting period must be configurable by days and or times, e.g., previous month,

and times 9:00am to 5:00pm. The data must be accessible via Application Programmable Interface

(API) calls or be automatically exportable in excel format on a schedule (RAW Data).

3.1.15 The Provider must cater for at least 100% increase in bandwidth should it be needed during the

contract term.

3.1.16 The Provider must ensure that the latency between any two ACSA premises should be less than

the following with and without load:

50 ms. - Optical fibre circuit

75ms. - Microwave

The above latency must be demonstrated by the Bidder, as and when required by ACSA, between

the Bidder's demarcation points at each of ACSA’s premises, including local lead and last mile

cabling.

3.1.17 Must cater for at least 100% increase in bandwidth should it be needed during the contract term.

3.1.18 WAN Quality of Service (Service Classes)

ACSA will classify all IP traffic with an appropriate DSCP value before it is transmitted to the WAN

and these classifications shall be honoured by the Provider. Interclass bursting must be allowed

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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Annexure A - Scope of Work

so that bandwidth may be shared from one class to another. For example, if there is no voice or

video traffic, then data should be able to use the full available capacity.

Class of Service (Coos) bandwidth allocation must be minimum as per Table 9 - Class of Service

and Bandwidth Allocation. Note: Providers should scope the actual link speed as close as possible

to these requirements depending on their service offerings.

Physically Physically Diverse

Last Mile Minimum

SITE Diverse Customer

Connectivity Bandwidth

Routes Premises

JNB – Active Link Fibre Yes Yes 145Mbps

JNB – Standby Link Fibre Yes Yes 145Mbps

CPT – Active Link Fibre Yes Yes 55Mbps

CPT – Standby Link Fibre Yes Yes 55Mbps

DUR – Active Link Fibre Yes Yes 50Mbps

DUR – Standby Link Fibre Yes Yes 50Mbps

PLZ – Active Link Fibre Yes Yes 25Mbps

PLZ – Standby Link Fibre Yes Yes 25Mbps

ELS – Active Link Fibre Yes Yes 25Mbps

ELS – Standby Link Fibre or as per 3.1.1 Yes Yes 25Mbps

GRJ – Active Link Fibre Yes Yes 25Mbps

GRJ– Standby Link Fibre or as per 3.1.1 Yes Yes 25Mbps

BFN – Active Link Fibre Yes Yes 25Mbps

BFN – Standby Link Fibre or as per 3.1.1 Yes Yes 25Mbps

KIM – Active Link Fibre Yes Yes 20Mbps

KIM – Standby Link Fibre or as per 3.1.1 Yes Yes 20Mbps

UTN – Active Link Fibre Yes Yes 20Mbps

UTN – Standby Link Fibre or as per 3.1.1 Yes Yes 20Mbps

Table 4 - ACSA Inter-site minimum bandwidth requirement

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

3.2 Corporate Internet Breakout

3.2.1 The appointed Provider must provide Corporate Internet connectivity at all nine ACSA airports that

must meet the following requirements: Each location must be allocated dedicated Internet

bandwidth with capacity as per Table 5- ACSA Corporate Internet Bandwidth Requirement. Please

note that these figures are preliminary and may be subject to reduction or increase at the time of

contract finalization, depending on our evolving business needs and internal assessments

3.2.2 Bandwidth capacity is for local and international traffic.

3.2.3 The internet links must be fully redundant and support dynamic failover between the redundant

links in less than one (1) minute.

3.2.4 The service should cater for disaster recovery for the internet connection and should not be

dependent on any single site.

3.2.5 The internet link must be flexible to allow incremental bandwidth changes without hardware or

access technology changes.

3.2.6 The internet link shall provide (1:1) full duplex Internet connectivity.

3.2.7 There should be a maximum latency of 10ms from any ACSA network to the Providers Data Centre

known as Point of Presence (POP).

3.2.8 The Provider shall provide edge devices, if necessary, that will connect directly via Cat6A LSZH

SFTP patch leads to ACSA-owned and managed routers at a minimum 1Gbps Ethernet link speed.

3.2.9 All ACSA-owned public IP ranges, provided in (Table 5 - ACSA Public IP ranges to be routed to

ACSA sites) must be routed to the ACSA network.

3.2.10 All ACSA-owned domains are to be hosted by the Provider. (co.za and .com).

3.2.11 All DNS, PTR and MX records are to be hosted by the Provider.

3.2.12 The Provider must provide a portal where ACSA can add, remove, or update Domain Name

Service (DNS) records as and when required.

3.2.13 The Provider shall configure QOS on the internet link to protect business-critical applications from

congestion as directed by ACSA.

3.2.14 The selected Provider is bound to demonstrate the performance of all the links, as required by

ACSA during the commissioning of the links and during the service period.

3.2.15 The Provider must provide a monitoring tool that should report on real-time and historic bandwidth

utilisation. The reports should cater for overall bandwidth reporting or per specific source IP

address. The reporting period must be configurable by days and or times, e.g. previous month,

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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and times 9:00 am to 5:00 pm. The data must be accessible via API calls or be automatically

exportable in excel format on a schedule (RAW Data).

3.2.16 The Provider shall have a minimum of two Internet breakouts out of South Africa on major cables.

Documented proof showing the two breakout connections must be submitted.

3.2.17 The Provider must cater for at least 100% increase in bandwidth should it be required during the

contract term.

Site Name Airport Name Bandwidth

JNB OR Tambo International Airport 1024Mbps

CPT Cape Town International Airport 600Mbps

DUR King Shaka International Airport 500Mbps

PLZ Chief Dawid Stuurman International Airport 100Mbps

ELS King Phalo Airport 50Mbps

GRG George Airport 50Mbps

BFN Braam Fisher Airport 50Mbps

KIM Kimberly Airport 50Mbps

UTN Upington Airport 50Mbps

Table 5 - ACSA Corporate Internet Minimum Bandwidth Requirement

IP Range Mask Site

196.11.1.0 /24 jnb

196.11.2.0 /24 jnb

196.11.3.0 /24 jnb

196.11.4.0 /24 jnb

196.11.5.0 /24 jnb

196.11.6.0 /24 jnb

196.11.7.0 /24 jnb

196.11.8.0 /24 cpt

196.11.9.0 /24 jnb

196.11.10.0 /24 jnb

196.11.11.0 /24 jnb

196.11.12.0 /24 dur

196.11.13.0 /24 jnb

196.11.14.0 /24 jnb

196.11.15.0 /24 plz

196.11.16.0 /24 jnb

196.11.17.0 /24 jnb

196.11.18.0 /24 jnb

196.11.19.0 /24 jnb

196.11.20.0 /24 els

196.11.21.0 /24 jnb

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

196.11.22.0 /24 bfn

196.11.23.0 /24 jnb

196.11.24.0 /24 kim

196.11.25.0 /24 jnb

196.11.26.0 /24 grj

196.11.27.0 /24 jnb

196.11.28.0 /24 utn

196.11.29.0 /24 jnb

196.11.30.0 /24 jnb

Table 6 - ACSA Public IP ranges to be routed to ACSA sites.

3.3 Public Internet Breakouts

The appointed Provider must provide Internet connectivity that will be used for Public WIFI services

at all nine ACSA airports. ACSA may have an existing service provider for this service at certain

locations, and the new service will only commence once the existing contracts terminate. The

service must meet the following requirements for optimal performance and reliability:

3.3.1 Usage Policies: All links provided by the supplier must be uncapped, offering symmetrical speeds

without any shaping, throttling, or fair usage policy restrictions.

3.3.2 ISP Medium: All links should be fibre.

3.3.3 Termination Point: The links should terminate within the ACSA Core rooms as per Table 3 - ACSA

Primary and Secondary Core Room Location

3.3.4 Infrastructure Support: Rack space, power, and cooling will be provided by ACSA in a secured,

access-controlled environment to ensure the proper functioning and security of the equipment.

3.3.5 Below are the minimum bandwidth requirements per site.

3.3.6 The Provider must provide monitoring capabilities to allow ACSA to view real-time utilisation of

bandwidth. This is crucial for detecting and addressing any instances of high utilisation. Monthly

utilisation and availability reports need to be provided for all links.

3.3.7 The Provider must cater for at least 100% increase in bandwidth should it be required during the

contract term.

ACSA SITE ID Bandwidth required

JNB 5Gbps

CPT 2Gbps

DUR 2Gbps

PLZ 1Gbps

ELS 1Gbps

GRJ 1Gbps

KIM 1Gbps

BFN 1Gbps

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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UTN 1Gbps

Table 7 - Public Internet Minimum Bandwidth required per site

3.4 General Internal Use Internet Breakouts

The appointed Provider must provide General Internet connectivity that will be used for ACSA

Internal users internet connectivity at all nine ACSA airports. ACSA may have an existing service

provider for this service at certain locations, and the new service will only commence once the

existing contracts terminate. The service must meet the following requirements for optimal

performance and reliability:

3.4.1 Usage Policies: All links provided by the supplier must be uncapped, offering symmetrical speeds

without any shaping, throttling, or fair usage policy restrictions.

3.4.2 ISP Medium: All links should be fibre.

3.4.3 Termination Point: The links should terminate within the ACSA Core rooms as per Table 3 - ACSA

Primary and Secondary Core Room Location

3.4.4 Infrastructure Support: Rack space, power, and cooling will be provided by ACSA in a secured,

access-controlled environment to ensure the proper functioning and security of the equipment.

3.4.5 Below are the minimum bandwidth requirements per site.

3.4.6 The Provider must provide monitoring capabilities to allow ACSA to view real-time utilisation of

bandwidth. This is crucial for detecting and addressing any instances of high utilisation. Monthly

utilisation and availability reports need to be provided for all links.

3.4.7 The Provider must cater for at least 100% increase in bandwidth should it be required during the

contract term.

3.4.8 This service must be complete diverse against the Public WIFI Internet breakouts by:

A secondary ISP from a completely different provider
Physically separate last-mile connectivity
Independent routing and edge equipment
Separate DNS and authentication dependencies where possible

ACSA SITE ID Bandwidth required

JNB 5Gbps

CPT 2Gbps

DUR 2Gbps

PLZ 1Gbps

ELS 1Gbps

GRJ 1Gbps

KIM 1Gbps

BFN 1Gbps

UTN 1Gbps

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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Annexure A - Scope of Work

Table 8 - General Internal Use Internet Breakouts Minimum Bandwidth required per site

3.5 Point to Point long distance Fibre Links

The Provider shall provide redundant direct fibre links between

OR Tambo International Airport and Cape Town International Airport.
OR Tambo International Airport and King Shaka International Airport.
King Shaka International Airport and Cape Town International Airport.

3.5.1 The redundant links shall follow different geographical routes. There shall be no single point of

failure affecting both links.

3.5.2 The proposal shall include a detailed technical diagram and shall indicate the physical type of

interface being provided at either end.

3.5.3 End customer devices will be network switches supporting a minimum 1Gbps SFP and 10Gbps

SFP transceivers.

3.5.4 Link capacity shall be a minimum of 1Gbps.

3.5.5 The pricing schedule shall indicate monthly rental costs for an unmanaged reactive SLA solution

as well as a managed and monitored service with a proactive SLA.

3.5.6 Point-to-Point fibre termination points are required in the following physical locations:

LINK NO Side A – Location Side B – Location Medium

CPT - JNB Cape Town International Airport, OR Tambo International Airport, Point-to-Point

CTB 1st Floor Service Passage, 4th Floor International Terminal A, fibre

Core Room 3 JOC Core room 1

CPT - JNB Cape Town International Airport, OR Tambo International Airport, Point-to-Point

Data Centre, Parkade 1 3rd Floor Domestic Terminal B, fibre

Core Room 3

CPT - DUR Cape Town International Airport, King Shaka International Airport Point-to-Point

CTB 1st Floor Service Passage, Terminal Basement fibre

Core Room 3 Core Room 1

CPT - DUR Cape Town International Airport, King Shaka International Airport Point-to-Point

Data Centre, Parkade 1 Terminal Basement fibre

Core Room 2

JNB - DUR OR Tambo International King Shaka International Airport Point-to-Point

Airport,4th Floor International Terminal Basement fibre

Terminal A, Core Room 1

JOC Core room 1

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

JNB - DUR OR Tambo International Airport, King Shaka International Airport Point-to-Point

3rd Floor Domestic Terminal B, Terminal Basement fibre

Core Room 3 Core Room 2

Table 9 - Point to Point Fibre End Points

3.6 Voice Carrier Services

ACSA’s objective is to achieve the lowest cost for calls at an acceptable quality. The Provider must provide

pricing for all ACSA’s outbound call destinations classes (e.g. International, national, local, mobile operator).

ACSA will update its call routing strategy to the Providers based on the best pricing per destination. ACSA’s

strategy is to carry all internal fixed-line calls between airports using the Wide Area Network. The breakouts

at all airports must be over SIP Trunking or equivalent technology.

SIP trunking bandwidth required:

Site PABX Bandwidth Required

JNB Cisco CUCM 30Mb

CPT Cisco CUCM 20Mb

DUR Cisco CUCM 20Mb

PLZ Cisco CUCM 9Mb

GRJ Cisco CUCM 5Mb

ELS Cisco CUCM 5Mb

KIM Cisco CUCM 5Mb

BFN Cisco CUCM 5Mb

UTN Cisco CUCM 5Mb

Table 10 – Sip Trunking Bandwidth Requirements

The appointed Provider must provide the Voice Carrier Services that includes, but not limited to the following:

3.6.1 The Provider must cater for at least 100% increase in bandwidth should it be required during the

contract term.

3.6.2 Managed Session Initiation Protocol (SIP) Connectivity on Provider's network infrastructure with

guaranteed classes of service for voice network traffic.

3.6.3 Underlying communication technologies that enable ACSA’s inbound and outbound voice

communications at an acceptable quality and the lowest possible cost.

3.6.4 Ad-hoc - Future requirements for voice services as and when new airports/sites are built or

acquired and for capacity increase or decrease.

3.6.5 Handsets are not part of this tender and no new handsets are required.

3.6.6 Call Detail Record (CDR) Telephone Management Reporting Portal

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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Annexure A - Scope of Work

3.6.7 Connect the Provider’s onsite termination equipment to the onsite gateway/PABX using Ethernet

Network.

3.6.8 Maintenance and Support of equipment, software and service provided in line with the service

level requirements.

3.6.9 The Provider’s network must offer on a per class basis specific worst-case end-to-end delay

guarantees, which would be sufficient for real-time traffic.

3.6.10 Primary and Secondary breakout SIP Trunking links at each ACSA site with Automatic failover to

secondary access route in case of a failure on the primary route until the primary route is restored.

3.6.11 ACSA’s voice traffic should be isolated from other customers’ traffic even if running on the same

core/backbone.

3.6.12 The Provider must be able to provide the Voice Carrier Services without requiring ACSA to change

its numbers for inbound calls. The Voice Carrier Provider will therefore be required to port the

existing ACSA numbers to meet this condition as part of the transition. The numbers are provided

in Annexure D – ACSA Telephone Number Ranges.

3.6.13 No least cost routing appliances/equipment must be used.

3.6.14 The pricing may be based on discounts that are contingent on the actual volume of outbound calls

or on the actual spend ACSA makes to qualify for such discounts. However, ACSA is not able to

predict the actual volume of calls in the future. If the pricing offered by a Provider in its Proposal

includes volume discounts, such pricing must be clearly shown in addition to the based per second

pricing.

3.6.15 Microsoft Teams – direct routing installation and associated licenses, DSP Media Processing

Modules for Silk Transcoding and all other related software and configuration should be included

in the costing.

3.6.16 Microsoft Teams licensing will be provided by ACSA. Management of the Teams and Cisco

environment is not required as part of this tender.

3.6.17 Connectivity between the ACSA provided PABX and Microsoft Teams is already in place.

3.6.18 The current Microsoft Teams environment uses Direct Routing with MS Teams SBC Devices.

3.6.19 Maintenance and support of all equipment supplied by the service provider must be included in

the costing. Equipment supplied by ACSA is not part of the tender.

3.6.20 The Provider must provide a monitoring tool that should report on real-time and historic bandwidth

utilisation. The reports should cater for overall bandwidth reporting or per specific source IP

address. The reporting period must be configurable by days and or times, e.g. previous month,

and times 9:00 am to 5:00 pm. The data must be accessible via API calls or be automatically

exportable in Excel format on a schedule (RAW Data).and times 9:00 am to 5:00 pm. The data

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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must be accessible via API calls or be automatically exportable in Excel format on a schedule

(RAW Data).

3.6.21 The current Call Management/PABX system does not form part of this tender and will remain in

place.

3.6.22 Telephone Call Management and Reporting

ACSA requires the Provider to provide a Reporting Portal which is accessible by ACSA or an ACSA

designated agent via a secure Internet connection. The proposed system must integrate with, and collect

CDR’s from Microsoft Teams, as well as the local Cisco Unified Communication Managers at each airport.

The Reporting Portal in a Provider’s Proposal must provide the following:

3.6.22.1 Both Teams and Cisco provides integration mechanisms/APIs.

3.6.22.2 A downloadable electronic record of all details of inbound and outbound calls. The entire detailed

history of all call records must be available for the duration of the term.

3.6.22.3 All aspects of call including duration, source, destination, and costs.

3.6.22.4 On demand and scheduled reports.

3.6.22.5 The facility to bar an extension once a designated budget value is reached for both Cisco and

Teams

3.6.22.6 The Reporting Portal must include functionality to:

Effect role-based access with AD authentication.
Filter all reports using date ranges, and other filters to limit the data selected. Summarisation

functionality must allow summarisation to selectable time periods (e.g. per day, week, month,

year etc.)

Export raw data for further Analysis.
Send email reports to individuals and schedule report to be sent automatically at desired

frequencies.

The data must be accessible via API calls

3.7 FTTH Services

The Provider shall provide remote connectivity services by any technology available to ACSA remote users.

The below are the functional requirements:

3.7.1 As a minimum, the following must be supported:

Fibre to the Home (FTTH) – min 100Mbps.
Fibre to the Business (FTTB) – min 150Mbps.
LTE uncapped.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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3.7.2 The Provider shall provide remote support services for fault handling.

3.7.3 The Provider call centre for remote connectivity services shall be available 24 x 7 to log all

incidents and provide support.

3.7.4 The Provider must include the call logging procedure and escalation process.

3.7.5 A facility should be provided to email users a daily/weekly/monthly report on their usage of the

services, these reports must be available irrespective if the allocated data is unlimited.

3.7.6 The Provider shall bill only for active accounts during the billing month. Billing for accounts that

are not activated during the billing month will not be accepted.

3.7.7 The Provider will be required to migrate all existing FTTH, FTTB and LTE services that are

currently in use to the Provider’s network. A list of all these street locations is provided in Annexure

E – ACSA FTTH Locations. The full street address will only be provided at a later stage.

3.7.8 For new installations, the service provider is required to install within two weeks from date of

request from ACSA.

3.8 Multicloud Services

Direct private connection from on-premises to cloud providers is not currently in use however, ACSA may

require these services in the future based on the below requirements.

3.8.1 The service must be reachable from any ACSA airport.

3.8.2 The service should be provided with a minimum 100Mbps link.

3.8.3 The Provider must cater for at least 200% increase in bandwidth should it be required during the

contract term.

3.8.4 ACSA currently consumes cloud services from Amazon, Azure and Oracle.

3.9 NAP Africa Services

NAP Africa Services are currently not in use; however, ACSA may require these services in the future based

on the below requirements.

3.9.1 The service must be provided for each of the three airports, namely, JNB, CPT and DUR, to the

nearest NAP Africa peering point.

3.9.2 Connectivity must be provided via fibre links at a minimum speed of 100 Mbps per site.

3.9.3 Cost should include any port /enablement charges as part of the monthly rental to use the service,

including any NAPafrica charges.

3.10 General Technical Requirements

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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3.10.1 All routers must have the ability to export traffic flow data to the ACSA management tools if

requested.

3.10.2 Operating systems and firmware must be patched consistently to the latest stable and Original

Equipment Manufacturer (OEM) recommended versions and maintain at minimum an N-1 relation

to the latest recommended release.

3.10.3 Router information and configurations must be made available for audit purposes to the Auditor-

General and ACSA or any third party appointed to audit ACSA’s network security.

3.10.4 The Provider shall provide all required equipment and services, whether explicitly mentioned in

this RFP to ensure the intent of specification, completeness, operability, maintainability, and

upgradeability of the solution.

3.10.5 The solution must be scalable and flexible for downgrade, upgrade, and cancellation of sites as

and when business requirements dictate.

3.10.6 The proposed technology must be reviewed every 12 (twelve) months to align the proposed

technology with the latest technology trends in the market.

3.10.7 The Provider shall schedule and perform testing of backup links quarterly; these tests will be done

afterhours, and result of the test shall be reported on a monthly service review management report.

3.10.8 The solution will include, designing, provisioning, installation, commissioning, integration, testing,

acceptance, and maintenance of all equipment used in the solution.

3.10.9 The Provider must have full-fledged ''Network Management Centre /Network Operating Centre

(NMC/NOC)", operating around the clock (24x7x365 basis) staffed by skilled technical workforce,

for the efficient centralized remote monitoring, configuration, diagnosis/troubleshooting and

performance management of backbone network and last mile network over which the Internet

Services connectivity for ACSA shall be provisioned.

3.10.10 The Provider's network infrastructure should be compatible to migrate to IPv6 as and when

required by ACSA without additional cost to ACSA.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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4.0 Baseline Information

This section provides a summary of information, which may be pertinent for determining the service

requirements. These business requirements represent ACSA’s projection of the service requirements from

the first day of the contract. This baseline is to be maintained and updated by the Provider and reviewed with

ACSA IT Infrastructure every quarter.

Information supplied in these tables is accurate as of the time of publishing of this tender. Additions or

subtractions could have been affected since then.

4.1 Current Voice Carrier Services

ACSA’s requirement is to ensure that we maintain high availability of voice communications systems at

optimal cost efficiency. ACSA’ priority is to carry its inbound, outbound, and transferred voice calls using SIP

technology to and from the airports.

A critical component of the Voice Carrier Services is the provision of up to date, and in certain cases realtime, (CDR) Call Detail Record Management system, which allows reporting and barring services to ACSA.

The CDR telephone management system is web-based and allows integration to ACSA’s on premise Cisco

PABX’s.

Site PABX Number of Handsets

JNB Cisco CUCM 2053

CPT Cisco CUCM 923

DUR Cisco CUCM 868

PLZ Cisco CUCM 87

GRJ Cisco CUCM 55

ELS Cisco CUCM 73

KIM Cisco CUCM 33

BFN Cisco CUCM 68

UTN Cisco CUCM 41

Table 11 - ACSA Baseline of current IP Phone infrastructure

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

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5.0 Invoices

5.1 All invoices' submissions to meet the following requirements:

5.1.1 Statement of account

5.1.2 Payment date

5.1.3 Invoice to have the ACSA purchase order number coded on it.

5.1.4 Copy of Purchase Order

5.1.5 All invoices to have the individual services itemised. In the event of a penalty being applied, the

penalty will be calculated using the itemised values for the respective services where the SLR was

breached.

5.1.6 A report must be included in the invoice pack as a PDF and an Excel file that contains:

5.1.6.1 Full usage report for the month in question

The report must show:

a. Utilisation

b. Availability

c. Number of calls made for voice invoice.

5.2 All invoices not in dispute will be paid according to payment terms.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

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6.0 Personnel

6.1 The Provider will be responsible for professional and appropriately certified staffing to

meet the Services Roles and Responsibilities, and Service Levels outlined in this service

specification.

6.2 The Provider will be required to meet all ACSA-IT requirements for certification during the

term of the contract. All additional certification requirements will be communicated by

ACSA and must be fulfilled within four months of the request.

6.3 Suitably certified resources are required at all locations for preventative and corrective

maintenance.

6.4 Providers should adapt their resourcing model to meet the Service Level Agreement (SLA)

for preventative and corrective maintenance, respectively. SLR’s are listed in Section 12.5

Service Level Requirements (SLRs).

6.5 All resources must sign the ACSA Non-Disclosure Agreement as supplied in this tender.

6.6 The table below indicates the minimum expectation for resources, be it on -site or variable.

Please increase, as necessary.

Role Location High-Level Function Minimum

Resources

Required and

Coverage

Window

Technician All Sites -

Will be based offsite only required to As and when

Variable as and meet the SLA requirements. required to meet

when required.

Monitor the environment for all sites– the SLA

receive and respond to incidents and requirements

alerts.

Maintain the environment –

maintenance including OS, Software,

and firmware updates. Ensure

compliance with ACSA IT standards.

IMACD plans
Reporting - as defined in the reporting

table, and any other ad-hoc reports as

requested by ACSA.

Co-ordinate new requests, change

requests, documentation, quality

control.

Assist with managing all site

installations/projects/maintenance.

Preventative maintenance tasks,

schedules, processes, and procedures

will be part of the Provider's

preventative maintenance plan.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Role Location High-Level Function Minimum

Resources

Required and

Coverage

Window

Account JNB - Variable as

Manage service environment to meet As and when

Manager and when the SLA requirements. required to meet

required.

Schedule regular meetings with the SLA

stakeholders and report on performance requirements

Table 12 - Minimum resource requirements

6.7 The Provider will be liable to pay parking fees for any resources that are deemed

necessary to be located onsite or perform work under this contract at any ACSA premises.

6.8 The Provider will be liable for any fees and training necessary to obtain ACSA Security

Permits for any resources that are deemed necessary to be located onsite or perform work

under this contract at any ACSA premises.

Service Service Coverage Window

Class

Airport

Operating Airport Earliest opening hour Latest closing Hour

Hours JNB 24-hour operation 24-hour operation

CPT 24-hour operation 24-hour operation

Dur 04:00 22:00

Plz 05:00 22:00

Els 05:00 21:30

Grj 06:00 20:00

Bfn 05:30 20:00

Kim 06:00 20:00

Utn 06:00 18:00

Standard Normal Office Hours - -7:00 - 17:00 on Mon - Fri, excluding public holidays

Office

Hours

Extended Normal Office Hours - 06:00 - 18:00 on Mon - Fri, excluding public holidays

Office

Hours

Weekday After Hours – 18:00 – 06:00 on Mon – Fri, excluding public holidays

After Hours

Weekends Weekend and Public Holidays – 24 Hours Saturday and Sunday, including public holidays

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Service Service Coverage Window

Class

Project & All project and IMACD tasks that impact the live environment will take place after the last

IMACD flight has departed and before the first flight departs/arrives in the morning. These hours

vary from airport to airport, but the Provider can plan to run project tasks between 23h30

and 05h00, times are subject to change and will be communicated timeously

Table 13 - Service Coverage Window definitions

6.9 The Provider should ensure a resourcing model is in place that allows the achievement of

the SLAs and ensures the ability to deliver services during the defined Service Coverage

Windows. The Provider is to always ensure a full complement of resources.

7.0 Equipment And Spares Holding Requirements

7.1 The Provider is required to ensure that all service technicians are equipped with the

appropriate tool kits and testing equipment to perform their functions without delay.

7.2 The Provider is required to ensure that enough critical spares are available for the

maintenance of the environment to meet the SLAs at all locations.

8.0 Preventative And Corrective Maintenance

8.1 Preventative Maintenance includes planned overhauls, replacements, inspections, tests,

operating system upgrades, software upgrades, firmware upgrades and any activity aimed

at preventing failures through maintaining the condition of the infrastructure or assessing

its condition for corrective maintenance.

8.2 Corrective maintenance includes all activities following a preventative maintenance

inspection.

8.3 Break/fix includes maintenance that is unforeseen and is necessary to restore the

serviceability of the infrastructure, and functionality of the System. Some of this break/fix

maintenance could be requested after hours on weekends and public holidays. Service

Providers will be expected to respond and attend to all the faults.

8.4 The Provider must make provision for after-hours, weekends, and public holidays support

on for incidents that impact the systems.

8.5 The Provider must cater for short notice callouts in an emergency where the supported

system may be affected by other interruptions or change processes within the airport .

8.6 For planned activities, notice will be given to the Provider to make available resources as

and when required.

8.7 The Provider must provide after-hours telephone numbers, where support personnel are

reachable. It is the responsibility of the Service Providers to ensure that their resources

are available and reachable always; and that any changes to after-hours telephone

numbers are communicated to ACSA.

8.8 The Provider is expected to provide a detailed preventative and corrective maintenance

plan/schedule as part of the response to this RFP. In the detailed preventative

maintenance schedule, The Provider must include all remedial actions to be taken (include

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

what communication will be actioned; which Provider resource will be responsible for the

communication, to which ACSA resource the communication will be addressed to, in what

format, what timelines after the incident is detected and what follow up mechanism will be

in place) if any issues are found during the maintenance schedule routine.

9.0 Special notes on pricing

9.1 The pricing specified in the contract will remain fixed for its entire duration, with no additional

Consumer Price Index (CPI) adjustments beyond what is detailed in the provided pricing file.

9.2 Billing for a service will commence only after the service has been signed off by ACSA.

9.3 The term for each service will coincide with the contract's term (Co-Termination). For example, if the

contract is for 84 months and a service is implemented in month 24, all services will terminate at the

end of month 84 (main contract end date), regardless of their individual start dates.

10.0 Out of Scope

The following items are specifically excluded from the scope of work:

10.1 IT Facilities, Space, Power, HVAC.

11.0 Roles And Responsibilities

In this SOW, we use the RASCI ("Responsible, Accountable, Supporting, Consulted and

Informed") chart approach for all roles and responsibilities matrices.

The RACI terminology is as follows:

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

Code Role Role Detail Description

Individual operationally responsible Only one individual is accountable

for performing a sourcing activity. for any given activity.

R Responsible Responsible individuals report to the

Accountable individual. Responsible is a proactive role.

Individual with final accountability for

the results of a sourcing activity.

Accountability includes a mandate to Only one individual is accountable

dismiss or accept the results of for any given activity.

A Accountable

activity as realized by the

Responsible individual. Accountable is a reactive role.

This individual also holds the budget

to back the mandate.

Individuals who support the

Responsible individual in realizing

Multiple individuals can participate

the sourcing activity.

in support of the Responsible

They actively participate in

S Supporting individual for any given activity.

realizing/executing/performing the

activity.

Supporting is a proactive role.

Supportive individuals report to the

Responsible individual.

Individuals who should be consulted Multiple individuals can be required

in realizing/executing/performing the to be heard for any given activity.

C Consulted

activity, on the scope, budget, time,

and value of the activity. Consulted is a reactive role.

Individuals who need to be informed

Multiple individuals can be informed

but have no role in the

of the results of any given activity.

I Informed realization/execution/performance of

an activity, other than being informed

Informed is a passive role.

of the result of the activity.

Table 14 - Definition of the RASCI Model

The following table identifies the roles and responsibilities associated with this SOW.

Tel +27 11 723 1400 Fax +27 11 453 9354

Western Precinct, Aviation Park, O.R. Tambo International Airport, 1 Jones Road, Kempton Park,

Gauteng, South Africa, 1632

P O Box 75480, Gardenview, Gauteng, South Africa, 2047

www.airports.co.za

Airports Company South Africa SOC Ltd Reg No 1993/004149/30 VAT no 4930138393 Board of Directors: Dr Kgabo Badimo, Dudu Hlatshwayo,

Andile Khumalo, Lwazikazi Nopece, Mpumi Mpofu (Chief Executive Officer), Luzuko Mbotya (Chief Financial Officer), Fefekazi Sefara (Company

Secretary)

Confidential

Private & Confidential ACSA

Annexure A - Scope of Work

11.1 Roles and Responsibilities- General

Sub-

Number Task/Activity Provider ACSA

area

Provide Services and the supporting processes that support

1. ACSA business needs, technical requirements, and End-User R, A C

Scope: Supply, installation, commissioning, support, and maintenance of IT telecommunication services for 84 months. Technical details include ACSA telephone number ranges per airport, covering O.R. Tambo, Cape Town, King Shaka, Port Elizabeth, George, King Phalo, Bram Fischer, Kimberley, and Upington International Airports. Each airport has specified office codes and DN (Directory Number) ranges for telecommunication infrastructure.

Returnable Documents:

Cell D2: Bidders must provide confirmation in the response form and describing how their solution ensures:

No specific requirements found

Returnable Documents:

Supply, Installation, Commissioning, Support

Description: and Maintenance

No specific requirements found

{"name":"Mr Irvin","email":null,"phone":"+27 11 723 1400","department":null,"address":null}

Returnable Documents:

Confidential

Annexure e

ACSA FTTH Locations

‘

ACSA FTTH Locations

Confidential

1. List of Fibre required from start of the contract

Service

Speed City Suburb Street

Type Desc

FTTH 100Mbps Midrand Midstream Estate MEDBORN CT,

FTTH 100Mbps Midrand BLUEVALLEY GOLF ESTATE GREENOCK ST

FTTH 100Mbps Midrand Midstream Estate Northumberland Street

FTTH 100Mbps Sandton Bryanston Tarlton Road

Midrand BLUEVALLEY GOLF ESTATE Greenock Street,

FTTH 100Mbps

FTTH 100Mbps Pretoria PRETORIA GARDENS WEIR ST

Midrand Midstream Estates

25Mbps LTE

Wireless

Unlimited All

LTE Hours

Pretoria Centurion Irene Farm Villages

50Mbps LTE

Wireless

Unlimited All

LTE Hours

Up to George George Airport

ECDSL 25Mbps

Cape Town CAPE TOWN

FTTB 100Mbps INTERNATIONAL AIRPORT

Kempton O R Tambo International

FTTB 100Mbps Park Airport

ACSA FTTH Locations

Confidential

Returnable Documents:

This Proposal Response Template provides Bidders with the basis for submitting a formal proposal to ACSA. Correct use of this template will ensure a clear response to the requirements.

No specific requirements found

Returnable Documents:

Bidders must submit a completed and signed Pricing Schedule (Annexure C), Bidder’s must be registered on the National Treasury Central Supplier Database (CSD,, www.csd.gov.za). Bidders must provide the CSD registration certificate. (Not Mandatory) No

Annexure B – The evaluation criteria attached to this RFP document as separate annexures.

Annexure B – Evaluation Criteria

Section 3: evaluation criteria

3.1 Evaluation Criteria

3.1.1 ACSA will use a pre-determined evaluation criteria when considering received bids. The

evaluation criteria will consider mandatory requirements, functionality/technical,

Price and Preference, During the evaluation of received bids ACSA will make an

3.1.2 The requirements of any given stage must be complied with prior to progression to the

next stage. ACSA reserves the right to give bidders reasonable time to submit

information that will be required in Stage 1 below.

3.2 A staged approach will be used to evaluate bids, and the approach will be as follows

the functionality price and negotiations. Vetting Requirements

documents or the Preference.

3.3 Stage 1: Mandatory Requirements

3.3 Functionality

evaluated on functionality. Functionality is the te

This preference form must form part of all the tenders invited. It contains general information and

serves as a claim form for preference points for specific goals.

1.1 The following preference point system is applicable to invitations to tender

the 90/10 system for requirements with a Rand value above R50 000 000 (all

a) The applicable preference point system for this tender is the 90/10 preference point

1.3 Points for this tender (even in the case of a tender for income-generating contracts) shall be

(b) Specific Goals / Preference .

The maximum points for this tender are allocated as follows

Specific goals / preference 10

Returnable Documents: Not specified in the provided content.

Scope: Supply, installation, commissioning, support, and maintenance of IT telecommunication services for 84 months. Required experience: 5+ cumulative years of national company experience in commissioning and support for WAN Services and Enterprise Internet in South Africa.

Pricing must include integration for users to make and receive PSTN calls via MS Teams with no additional charges.

Supply, install, and commission IT telecommunication services for acsa. Provide support and maintenance for 84 months. Cover all specified airports, including o.R. Tambo, cape town, king shaka, and others. Adhere to acsa telephone number ranges and dn specifications per airport. Ensure technical compliance with provided infrastructure details. Submit proposals by the closing date of 24 july 2026. Contact acsa at 2711 2845920 for clarifications.