Design and delivery of a deib programme for sanparks (36 months)

Bidding procedure enquiries:

• Contact: Thivhulawi Ratshibvumo (Mr)
• Department: Supply Chain Management
• Email: [email protected]
• Telephone: 012 426 5227

Technical enquiries:

• Contact: Solly Shakwane
• Email: [email protected]
• Telephone: 013 735 4451

Enquiries for clarification (written questions) must be sent to Thivhulawi Ratshibvumo at [email protected] by the enquiry deadline.

Bidders must not contact any other SANParks staff regarding this tender.

Submission method: physical delivery to the bid box only.

Delivery address:

643 Leyds Street

Muckleneuk

Pretoria

(Main Gate: Tender Box)

• Bids must be submitted on the official forms provided; forms must not be retyped or redrafted. Photocopies of the forms may be used.
• Completed bid documents must be written in black ink only.
• Submit TWO original bid documents, each initialled on every page and signed where required.
• Also submit ONE electronic copy (USB flash drive) of the complete bid proposal and supporting documents, placed inside the bid envelope.
• Late bids will not be accepted; ensure delivery before the closing time.
• Bids sent via internet or email will not be accepted.
• There will be no public opening of bids.

Returnable forms (all must be completed, signed, and submitted):

• SBD 1 (Invitation to Bid): fully completed and signed.
• SBD 3.1 (Pricing Schedule – Firm Prices): fully completed pricing schedule.
• SBD 4 (Declaration of Interest): disclosure of any connection to state employees or procurement officials.
• SBD 6.1 (Preference Claim Certificate): claim for B-BBEE preference points, with supporting evidence.
• SBD 7.2 (Contract Form): signed contract form and/or SLA.
• General Conditions of Contract (GCC).
• Standard Terms and Conditions for Services.
• Proof of registration on the Central Supplier Database (CSD).
• Tax Compliance Status (TCS) PIN or CSD number for the bidder and each consortium/JV/sub-contractor party.
• B-BBEE certificate or sworn affidavit (for EMEs/QSEs) to qualify for preference points.
• Certified copies of qualifications for all facilitators (not older than 3 months).
• CVs of facilitators with evidence of experience.
• Reference letters as required for functionality.
• Proof of authority (e.g., company resolution) for the signatory.

Disqualification risks:

• Incomplete information, documentation, or non-compliance with mandatory requirements.
• Fraudulent, untrue, or inaccurate information.
• Attempting to influence evaluation, comparison, or award decisions.
• Offering gifts or benefits to SANParks employees.
• Canvassing or lobbying to gain unfair advantage.
• Fronting – SANParks may investigate; failure to prove no fronting within 7 days of notification invalidates the bid.
• Submitting counter-conditions or amending bid conditions.
• Missing, unsigned, or uninitialled pages.

Evaluation phases:

1. Technical/functional evaluation
2. Presentation/demonstration
3. Price and preference

Phase 1 – Technical/functional (minimum threshold: 70%):

• Criteria weighted as follows:
• Experience of the service provider: maximum 40 points.
• 0 points: No reference letters or no relevant supporting documentation.
• 10 points: 1–2 reference letters submitted, relevant to DEIB or organisational development in the last 5 years.
• 20 points: 3 reference letters.
• 30 points: 4–5 reference letters.
• 40 points: 6 or more reference letters.
• Reference letters must be dated, signed, on client letterhead, indicate scope of work relevant to the service required.
• Qualifications of facilitators: maximum 20 points.
• 0 points: No certified qualifications submitted.
• 4 points: Certified qualifications submitted, but none at NQF Level 8 or higher.
• 8 points: At least one facilitator holds an NQF Level 8 qualification in a relevant field.
• 15 points: Two facilitators hold relevant NQF Level 8 or higher qualifications.
• 20 points: Three or more facilitators hold relevant NQF Level 8 or higher qualifications.
• Qualifications must be in fields such as Human Resource Development, Education, Disability Studies in Education, Social Sciences, or Critical Diversity Studies.
• Certified copies must be not older than 3 months. Foreign qualifications require SAQA evaluation.
• Facilitator experience: maximum 30 points.
• 0 points: No facilitator CVs or no evidence of facilitation experience.
• 5 points: CVs submitted but none of the facilitators have 5 years' experience in relevant programmes.
• 15 points: At least one facilitator has 5 or more years' experience in DEIB, organisational culture, or behavioural change programmes.
• 20 points: Two facilitators have 5+ years' relevant facilitation experience.
• 25 points: Three facilitators have 5+ years' relevant experience with evidence.
• 30 points: Four or more facilitators have 5+ years' relevant experience, supported by detailed CVs.
• Experience must be in the RSA public or private sectors.
• Methodology/Approach: maximum 10 points.
• 0 points: No approach, methodology, tools/resources, programme outline, or sample content submitted.
• 2 points: Submission includes only 1 of the 3 required elements (approach & methodology, programme outline, or sample content), with no clear detail on tools/resources.
• 4 points: Submission includes any 2 of the 3 elements, content incomplete.
• 6 points: All 3 elements included but missing at least one measurable component (clear tools/resources, structured modules, or learning activities).
• 8 points: All 3 elements with clearly defined tools/resources, structured programme outline with modules, sample content with practical activities, and alignment to at least 4 DEIB topics.
• 10 points: Full compliance with detailed approach, comprehensive programme outline, high-quality sample content with at least 3 interactive methods, and coverage of 5+ DEIB-related topics.

Phase 2 – Presentation/Demonstration:

• Only bidders who achieved the 70% functionality threshold will be shortlisted.
• Presentation delivered via Microsoft Teams.
• Maximum 20 minutes for the presentation.
• Assessed on:
• Facilitation methodology: demonstrated facilitation model and interactive (non-lecture) delivery.
• DEIB content coverage: covers at least 2 DEIB topics from scope; content aligned to scope.
• Adult learning (Andragogy) principles: applied adult learning principles; experience-based or problem-centred learning.
• Participant engagement: demonstrated engagement and interactive activities.
• Practical exercises: at least 2 practical exercises linked to workplace/real-life scenarios.
• Tools and resources: at least 2 tools/resources used.
• SANParks context alignment: at least 2 relevant workplace scenarios aligned to SANParks-like environment.
• Failure to comply with presentation requirements leads to disqualification.

Phase 3 – Price and preference:

• 80/20 preference point system applies (PPPFA).
• Price and preference points evaluated after functionality and presentation.

Appointment of a service provider to design and deliver a comprehensive, solution-driven Diversity, Equity, Inclusion and Belonging (DEIB) programme.

Contract period: 36 months.

Scope:

• Implement the programme across SANParks' national park network, excluding Kruger National Park.
• Include delivery at SANParks Head Office (Groenkloof, Pretoria), regional offices, and administrative centres.
• Target approximately 2,000 employees over the programme duration.

Target parks by region:

• Northern Region: Mapungubwe, Marakele, Golden Gate Highlands National Parks.
• Arid Region: Kgalagadi Transfrontier Park, Augrabies Falls, Richtersveld Transfrontier Park, Namaqua, Mokala, Meerkat National Parks.
• Cape Region: Table Mountain, West Coast, Tankwa Karoo, Bontebok, Agulhas National Parks.
• Garden Route Region: Garden Route National Park (Tsitsikamma, Knysna, Wilderness sections).
• Frontier Region: Addo Elephant, Camdeboo, Mountain Zebra, Karoo National Parks.

Delivery approach:

• On-site, in-person workshops tailored to each park's operational context.
• Clustered training schedules to optimise travel and efficiency.
• Content adapted to local workforce demographics and cultural dynamics.
• Engage park leadership and management to ensure relevance.
• Flexible delivery models (e.g., staggered sessions); hybrid or blended learning may be incorporated where required.

Workshop requirements:

• Each workshop must be highly interactive and practical.
• Learning methods must include: case studies (SANParks-specific scenarios), role-playing, group discussions, storytelling, scenario-based problem solving, self-assessments.
• Core topics to cover:

1. DEIB foundations (Diversity, Equity, Inclusion & Belonging; identity, culture, stereotyping, prejudice, microaggression).
2. Workplace psychology (psychological safety, behavioural drivers, perceptions, trust).
3. Emotional Intelligence (EQ) and Cognitive Awareness (IQ).
4. Unconscious bias and microaggressions.
5. Intersectionality.
6. Team conflict and inclusive collaboration.
7. Change vs transformation.
8. Employment Equity and accountability.

• Address SANParks-specific challenges: geographically dispersed workforce, cultural diversity across regions, operational differences (parks, head office, field staff), hierarchical structures.

Psychological safety:

• Establish safe space principles, facilitate respectful dialogue, encourage reflection, provide tools for difficult conversations.

Measurement and reporting:

• Track participation (per region, park, and level).
• Conduct pre- and post-assessment comparisons.
• Analyse feedback per workshop.
• Provide a consolidated Executive Report to SANParks EXCO, including participation metrics, key trends, progress against objectives, risks/gaps, and recommendations.

The programme must be:

• Interactive: Face-to-face, active participation through role-play, case studies, simulations.
• Contextualised: Reflects SANParks' environmental, operational, and cultural realities.
• Practical: Focus on real-life application.
• Inclusive: Adapted for different employee levels and roles.
• Experiential: Learning-by-doing to ensure behavioural change.

Workshop design must include:

• Learning methods: case studies (SANParks-specific scenarios), role-playing, group discussions, storytelling, scenario-based problem solving, self-assessments.
• Core topics to cover: DEIB foundations, workplace psychology, emotional intelligence, unconscious bias, intersectionality, team conflict and inclusive collaboration, change vs transformation, employment equity and accountability.
• Address SANParks-specific challenges: geographical dispersion, cultural diversity, operational differences, hierarchical structures.

Psychological safety framework:

• Establish safe space principles, facilitate respectful dialogue, encourage reflection, provide tools for managing difficult conversations.

Implementation approach:

• Quantitative, phased rollout over 36 months reaching approximately 2,000 employees.
• On-site, in-person workshops at parks, head office, and regional offices.
• Clustered training schedules to optimise travel and delivery efficiency.
• Hybrid or blended learning may be incorporated where required.

Measurement and progress tracking:

• Participation tracking (per region, park, and level).
• Pre- and post-assessment comparisons.
• Behavioural and cultural indicators.
• Feedback analysis per workshop.
• Consolidated Executive Report to SANParks EXCO with participation metrics, key insights, progress, risks, and recommendations.

Service provider experience:

• Must demonstrate a proven track record (within the last 5 years) in designing and delivering DEIB, diversity training, or organisational culture transformation programmes.
• Submit a minimum of three (3) contactable reference letters from clients where such programmes were successfully delivered.
• Reference letters must be dated, signed, on client letterhead, and indicate scope of work relevant to the service required.
• Scoring: 0 = no letters; 10 = 1–2 letters; 20 = 3 letters; 30 = 4–5 letters; 40 = 6 or more letters.

Facilitator qualifications:

• Facilitation team must possess postgraduate qualifications at NQF Level 8 or higher in fields such as Human Resource Development, Education, Disability Studies in Education, Social Sciences, Critical Diversity Studies.
• Submit certified copies of qualifications (not older than 3 months). Foreign qualifications require SAQA verification.
• Scoring: 0 = no qualifications; 4 = none at NQF Level 8; 8 = at least one; 15 = two; 20 = three or more.

Facilitator experience:

• Minimum 5 years' experience in facilitating DEIB, organisational culture, or behavioural change programmes in diverse and complex organisational environments in the RSA public and private sectors.
• Submit CVs outlining approach, methodology, workshop activities, sample course content, and use of interactive methods.
• Scoring: 0 = no CVs/experience; 5 = CVs but none with 5 years; 15 = at least one facilitator; 20 = two; 25 = three; 30 = four or more.

Quality of deliverables is evaluated in the functionality phase:

• Qualifications of facilitators: certified copies of NQF Level 8 or higher qualifications in relevant fields required.
• CVs must demonstrate at least 5 years' facilitation experience in DEIB or related programmes.
• Programme approach, methodology, tools/resources, and sample content are assessed for quality.
• SAQA verification required for foreign qualifications.
• The programme must be evidence-based and include measurement of participation, pre-/post-assessments, and feedback analysis.
• Provide consolidated executive report to SANParks EXCO.

Pricing requirements:

• Submit a detailed and comprehensive price proposal covering all costs associated with the bid.
• Include travel and subsistence costs; SANParks will consider AA-related rates for km charges.
• Accommodation for training instructors/facilitators is at the cost of the bidder.
• All prices inclusive of VAT, in South African Rand (ZAR).
• Firm pricing for 150 days from the closing date.
• SANParks reserves the right to negotiate with the recommended bidder before contract signing.

Pricing:

• Submit detailed, comprehensive price proposal covering all costs.
• Prices must include all taxes, including VAT.
• Prices in South African Rand (ZAR).
• Firm pricing for 150 days from closing date.
• Include travel and subsistence costs. SANParks will consider AA-related rates for km charges.
• Accommodation for training instructors/facilitators is at the cost of the bidder.
• SANParks reserves the right to negotiate with the recommended bidder before contract signing.

No bid security, guarantee, or retention requirements are stated.

Tax compliance:

• Submit a SARS Tax Compliance Status (TCS) PIN (obtained via eFiling) or a printed TCS certificate.
• Alternatively, provide a CSD number if no TCS is available but the bidder is registered on CSD.
• For consortia/JVs/sub-contractors, each party must submit a separate TCS PIN/CSD number.

Central Supplier Database (CSD):

• Mandatory registration on the CSD; provide proof of registration, else disqualification.

B-bbee:

• Submit a B-BBEE Status Level Verification Certificate, or a sworn affidavit (for EMEs and QSEs) to qualify for preference points.

State employees:

• No bids will be considered from persons in the service of the state, companies with directors in state service, or close corporations with members in state service.

Foreign suppliers:

• If a foreign supplier, complete the questionnaire in the bid document.

Returnable forms (each one line):

• SBD 1 (Invitation to Bid): signed cover page with bidder details.
• SBD 3.1 (Pricing Schedule – Firm Prices): completed pricing schedule.
• SBD 4 (Declaration of Interest): disclose any connection to state employees or procurement officials.
• SBD 6.1 (Preference Claim Certificate): claim for B-BBEE points.
• SBD 7.2 (Contract Form): signed contract form.
• GCC and Standard Terms for Services: acknowledging acceptance.

Fronting:

• SANParks may investigate fronting; failure to prove no fronting within 7 days of notification invalidates the bid.

Other conditions:

• Bidders must indicate whether they intend to sell the company within the next 12 months or 12–60 months; SANParks may not award if the bidder answers "yes".

No specific occupational health and safety requirements are stated in the document.

The programme must be contextualised to SANParks' environmental, operational, and cultural realities. Delivery must be adapted to the operational context of each region and minimise disruption to park operations.

• Bids submitted on official forms only; forms not to be retyped or redrafted, but photocopies are acceptable.
• Completed bid documents must be in black ink.
• Bidders must check that all pages are present and not duplicated; SANParks accepts no liability for missing or duplicated pages.
• Any amendments to bid conditions or setting of counter-conditions by the bidder will invalidate the bid.
• SANParks is not liable for any costs incurred by bidders in preparing or presenting their response.
• SANParks may cancel the bid process before award for reasons including insufficient funds, award price outside fair market range, or process impropriety.
• Any effort by bidders to influence evaluation, comparison, or award decisions will lead to rejection and disqualification.
• Fronting: SANParks will investigate fronting indicators; bidders must prove no fronting within 7 days of notification, otherwise bid/contract invalidated and bidder may be restricted from public sector business for up to 10 years.
• Bidders must not accept or offer any monetary gratuity to SANParks employees; beware of scammers posing as SANParks staff.
• The successful bidder must sign a written contract (SBD 7) and/or SLA.
• Bidders must disclose any intention to sell the bidding company; SANParks may choose not to award if the answer is "yes".