Bidt service for gds sales distribution insights and cost management

• This document outlines the General Conditions of Contract applicable to government bids, contracts, and orders, covering functional and professional services, sales, hiring, letting, and rights acquisition (excluding immovable property).
• It aims to highlight key conditions and ensure familiarity with the rights and obligations of all parties doing business with government.

• The Special Conditions of Contract (SCC) relevant to this bid must be compiled separately and will supplement the General Conditions of Contract. In case of conflict, the SCC provisions prevail.
• The General Conditions of Contract form part of all bid documents and may not be amended.
• Documents to be submitted by the supplier are specified in the SCC.
• The purchaser is not liable for any expenses incurred in bid preparation and submission. A non-refundable fee for documents may be charged.
• Invitations to bid are generally published in the Government Tender Bulletin, obtainable from the Government Printer or electronically at www.treasury.gov.za.

Based on the GCC: (1) Must be a legally registered entity capable of entering contracts in South Africa; (2) Tax matters must be in order with valid SARS tax clearance certificate; (3) Must not be restricted from doing business with public sector; (4) Must not engage in corrupt, fraudulent, or collusive practices; (5) Must provide performance security within 30 days of award; (6) Foreign suppliers responsible for all external taxes/duties; (7) Local suppliers responsible for all taxes until delivery; (8) Must comply with NIPP obligations if applicable.

• The goods supplied must conform to the standards mentioned in the bidding documents and specifications.
• The supplier must not disclose any contract documents, specifications, plans, or information to unauthorized persons without the purchaser's prior written consent.
• The purchaser may inspect the supplier's premises and records at reasonable hours and have them audited.
• All pre-bidding testing is for the bidder's account.
• Supplies and services may be inspected, tested, or analyzed at any stage. If non-compliant, they may be rejected at the supplier's cost and risk.
• The supplier may be required to provide incidental services such as on-site assembly, commissioning, tools, manuals, maintenance, repair, and training, as specified in the SCC.
• The supplier may be required to provide spare parts and related information, as specified in the SCC.

• Goods must conform to standards specified in the bidding documents.
• The supplier must maintain confidentiality of contract documents and information, using them only for contract performance.
• The purchaser may inspect and audit the supplier's records.
• Pre-bidding testing is at the bidder's expense.
• Inspections, tests, and analyses may be conducted at any stage. If supplies are non-compliant, they may be rejected at the supplier's cost and risk.
• The supplier must promptly replace rejected supplies.

• If a price other than an all-inclusive delivered price is required, this will be specified in the SCC.
• Payment method and conditions are specified in the SCC. Invoices must be submitted with delivery notes, with payment within 30 days in Rand unless otherwise stated.
• Prices must not vary from bid prices except as authorized in the SCC or a bid validity extension request.

• The method and conditions of payment will be specified in the SCC.
• The supplier must submit an invoice with a copy of the delivery note.
• Payments will be made promptly, but no later than 30 days after invoice submission, in Rand unless otherwise stipulated.
• Prices charged for goods and services must not vary from the bid prices, except for adjustments authorized in the SCC or a bid validity extension request.
• If a price other than an all-inclusive delivered price is required, this will be specified in the SCC.
• Within 30 days of contract award, the successful bidder must furnish a performance security as specified in the SCC, which can be a bank guarantee, irrevocable letter of credit, or cashier's/certified cheque.

• No contract will be concluded with any bidder whose tax matters are not in order. A valid original tax clearance certificate from SARS must be submitted prior to award.
• Local and foreign suppliers are responsible for all applicable taxes, duties, and levies.
• The National Industrial Participation (NIP) Programme applies to contracts subject to the NIP obligation.
• Collusive bidding (bid rigging) is prohibited. The purchaser may refer suspected cases to the Competition Commission, which can lead to bid invalidation, contract termination, restriction from public sector business for up to 10 years, and claims for damages.
• Suppliers engaged in corrupt or fraudulent practices may face contract termination and restriction from public sector business for up to 10 years, with details loaded into the National Treasury's database.
• The contract is governed by South African law and must be written in English.

• The contract is the written agreement between purchaser and supplier, including all attachments and referenced documents.
• Definitions include key terms like closing time, contract price, corrupt practices, force majeure, and local content.
• The General Conditions apply to all bids unless otherwise indicated. Special Conditions of Contract (SCC) supplement them and prevail in case of conflict.
• The supplier must indemnify the purchaser against third-party patent, trademark, or industrial design infringement claims.
• Performance security is required within 30 days of award, as specified in the SCC.
• Delivery and performance must adhere to the prescribed time schedule. Delays may lead to penalties or contract termination.
• Penalties for delays are calculated on the delayed goods' price using the prime interest rate per day.
• The purchaser may terminate the contract for default, failure to perform, or corrupt/fraudulent practices, potentially imposing restrictions from public sector business for up to 10 years.
• Force majeure events may relieve the supplier from penalties or termination.
• Disputes should first be resolved amicably, then through mediation, and finally in a South African court.
• The supplier's liability is limited to the total contract price, except for criminal negligence, willful misconduct, or defective equipment repair/replacement costs.
• Contract amendments require written agreement signed by both parties.
• The supplier cannot assign obligations without the purchaser's prior written consent.
• Subcontracts must be notified to the purchaser in writing.
• The purchaser reserves the right to procure small quantities or minor services outside the contract in emergencies.
• The contract is interpreted under South African law and conducted in English.
• Notices are sent by mail to the address provided in the bid.
• Anti-dumping and countervailing duties are the supplier's responsibility after the bid date.

• Special Conditions of Contract (SCC) relevant to this bid must be compiled separately and will supplement the General Conditions of Contract. In case of conflict, the SCC provisions prevail.
• The General Conditions apply to all bids, contracts, and orders for functional and professional services, sales, hiring, letting, and rights acquisition (excluding immovable property).

• The supplier must provide packing to prevent damage during transit, considering rough handling, extreme temperatures, and remoteness of destination.
• Packing, marking, and documentation must comply with special requirements in the contract and SCC.
• Goods must be fully insured against loss or damage during manufacture, acquisition, transportation, storage, and delivery, as specified in the SCC.
• Foreign suppliers are responsible for all taxes, duties, and levies imposed outside the purchaser's country. Local suppliers are responsible until delivery.
• A valid tax clearance certificate from SARS is mandatory for contract award.
• The National Industrial Participation (NIP) Programme applies if applicable.
• Collusive bidding (bid rigging) is prohibited and may lead to bid invalidation, contract termination, restriction from public sector business, and damages claims.

Returnable Documents: The bidder must complete and submit the BIDDER'S DISCLOSURE form (SBD4).

You must submit a completed BIDDER'S DISCLOSURE form (SBD4). Key points:

• Any person (natural or juristic) may bid.
• You will be automatically disqualified if listed on the Register for Tender Defaulters or the List of Restricted Suppliers.
• You must declare if you or any directors/trustees/shareholders/members/partners are employed by an organ of state, and provide details if yes.
• You must declare any relationship with a person employed by the procuring institution and provide details.
• You must declare any interest in other related enterprises and list all CSD-registered companies; failure to disclose all active CSD-registered companies linked to all directors will lead to disqualification.
• You must certify that the bid is independent, with no collusion on pricing, market allocation, or submission intentions.
• You must certify no improper contact with officials of the procuring institution.
• False declarations will lead to disqualification and may result in investigation by the Competition Commission or law enforcement agencies, and possible restriction from state business for up to 10 years.

Bidders must not be listed on the Register for Tender Defaulters or List of Restricted Suppliers. Must not have undisclosed conflicts of interest with organs of state or procuring institution employees. Must not engage in anti-competitive practices (collusion, bid-rigging, price-fixing). Must comply with Prevention and Combating of Corrupt Activities Act, 2004 and Competition Act, 1998.

No specific requirements found

The bidder must declare there have been no agreements or arrangements with any competitor regarding the quality of the bid.

Tapes (BIDT) service for insights and cost management of global indirect sales distribution through the GDS and subsequent enforcement measures. RFQ NUMBER: GSM051/26. ISSUE DATE: 15 July 2026. CLOSING DATE: 24 July 2026 at 16:00pm. VALIDITY OF RFQ: 180 days. 2.1 INTRODUCTION South African Airways SOC Ltd ("SAA") invites qualified service providers to submit proposals for the provision of a Business Intelligence and Data Transparency (BIDT) Managed Service monitoring, and enforcement of Global Distribution System (GDS) costs. together with managed services to support the monitoring and optimization of SAA's GDS distribution expenditure across multiple GDS providers. The contract term shall be three (3) years from the effective date of contract award. 2.2 OBJECTIVE

• Provide a fully operational BIDT platform and managed service.
• Deliver visibility into GDS booking activity and associated costs.
• Identify cost-saving opportunities and leakage.
• Monitor and enforce contractual and policy compliance.
• Produce actionable business intelligence and reporting.
• Support agency performance management and GDS optimization initiatives.
• Provide ongoing analysis and expert recommendations to reduce distribution costs.

{"closingDate":"24 July 2026","closingTime":"16:00pm"}

{"name":"................................................................................","email":"[email protected]","phone":null,"department":"Global Supply Management","address":"............................................................................................................................"}

Returnable Documents: statements of compliance. Failure to do so will result in bid disqualification., interpret the bidder as non-compliant, leading to bid disqualification.

G.1 Written Quote Form. RFQ DOCUMENTS TO BE EMAILED TO: [email protected] – The maximum size of documents that can be sent via the email box at once is 2MB. If your files exceed this size, please send them in parts or provide a downloadable link. Note that South African Airways will not be responsible for links that are corrupt and cannot be opened. NAME OF VENDOR: POSTAL ADDRESS: TELEPHONE NO.: CELL NO: E MAIL ADDRESS: CONTACT PERSON: 1. SAA Vendor Document. Refer to Annexure 1 2. SBD 4 Document. Refer to Annexure 2 3. General Conditions of Contract. Refer to Annexure 3. Mandatory Returnable Documents – Phase 1 Bidders must fully comply (100% compliance) with the statements of compliance below by either selecting “Yes” or “No” with supporting evidence to qualify their statements of compliance. Failure to do so will result in bid disqualification. Bidders should also note that if they select “No,” South African Airways will interpret the bidder as non-compliant, leading to bid disqualification. None Weighted, mandatory requirements must be met for the bid to qualify for further evaluation. Proof of the information below needs to be provided. A bidder who fails to meet this requirement will be disqualified. YES NO.  SAA Vendor application and supporting documents. Refer to Annexure 1.  SBD 4 Document. Refer to Annexure 2.  General Conditions of Contract. Refer to Annexure 3. 2.13 QUOTATION SUBMISSION REQUIREMENTS

Mandatory: Established, market-proven BIDT technology platform currently deployed in at least 3 commercial airline environments with evidence (reference letters, customer list, product roadmap). Technical evaluation requires: implementation lead time (scored 0-35%), ≥8 years BIDT managed services experience (scored 0-15%), experience with 6+ commercial airlines (scored 0-25%), and ≥10 years airline-specific BIDT experience (scored 0-25%). Must achieve 75% minimum technical score. Must provide valid Tax Clearance Certificate and B-BBEE certification for specific goals.

1.1. Service providers are requested to provide prices with their quotation to SAA for all

the services to be provided as per the specifications. Service providers are expected

to submit a cost that is fair and reasonable.

1.2. SAA has the right to negotiate with a prospective Service Provider regarding any

proposed contract terms and conditions, including price(s).

Bidt managed service solution for gds cost management, enforcement

And insight

2.1 Introduction

South African Airways SOC Ltd ("SAA") invites qualified service providers to submit proposals

for the provision of a Business Intelligence and Data Transparency (BIDT) Managed Service

Solution to provide comprehensive visibility, analysis, cost management, compliance

monitoring, and enforcement of Global Distribution System (GDS) costs.

The successful bidder shall provide an established, market-proven BIDT technology platform

together with managed services to support the monitoring and optimization of SAA's GDS

distribution expenditure across multiple GDS providers.

The contract term shall be three (3) years from the effective date of contract award.

2.2 Objective

The objective of this tender is to appoint a service provider that can:

• Provide a fully operational BIDT platform and managed service.
• Deliver visibility into GDS booking activity and associated costs.
• Identify cost-saving opportunities and leakage.
• Monitor and enforce contractual and policy compliance.
• Produce actionable business intelligence and reporting.
• Support agency performance management and GDS optimization initiatives.
• Provide ongoing analysis and expert recommendations to reduce distribution costs.

The solution must be capable of processing billing and transactional data supplied by multiple

GDS providers without requiring extensive system development or customization.

2.3 Scope of services

2.3.1 Managed Service Requirements

The successful bidder shall provide:

Technology Platform

A commercially available and operational BIDT platform that:

• Is currently deployed and operational within the airline industry.
• Requires only GDS billing and transactional data inputs.
• Does not require custom software development for core functionality.
• Provides secure web-based access for authorized SAA users.
• Supports configurable dashboards and reporting.
• Provides audit trails and data governance controls.

Managed Service

The service provider shall:

• Administer and manage the platform on behalf of SAA.
• Load, validate, reconcile and process all required GDS billing files.
• Maintain business rules and cost-monitoring parameters.

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• Conduct ongoing analysis and exception management.
• Generate recurring and ad hoc reports.
• Manage workflows associated with investigations, disputes and enforcement activities.
• Provide expert recommendations to optimize distribution costs.

2.3.2 GDS Coverage

The solution must support the following GDS providers:

1. Amadeus
2. Sabre
3. Travelport
4. Travelsky
5. Infini

The service provider shall demonstrate existing capability to ingest, process and analyze billing

and transactional data from all four GDS platforms.

2.3.3 Billing Data Processing

The BIDT solution shall:

• Ingest standard GDS billing files.
• Process monthly billing data.
• Support automated data validation.
• Reconcile billing transactions against business rules.
• Identify anomalies and exceptions.
• Maintain historical data throughout the contract period.

The solution must not require direct integration into airline reservation systems to perform its

primary functions.

2.3.4 BSP and ARC Support

The solution must support:

BSP Volumes

Processing and analysis of billing data associated with:

• BSP markets worldwide.
• International travel agency sales.
• Agency performance monitoring.

ARC Volumes

Processing and analysis of:

• ARC reporting and ticketing activity.
• United States agency sales volumes.
• ARC-specific distribution costs.

The bidder shall demonstrate experience in supporting both BSP and ARC environments.

2.4 Functional requirements

2.4.1 Cost Visibility and Analytics

The platform shall provide:

• GDS cost reporting by market.
• GDS cost reporting by agency.
• Cost reporting by point of sale.
• Cost reporting by route.
• Cost reporting by country.
• Cost reporting by booking channel.
• Cost reporting by fare product.
• Trend analysis and benchmarking.

2.4.2 Compliance Monitoring

The solution shall identify and monitor:

• Duplicate bookings.
• Passive segments.
• Churning activity.
• Excessive cancellations.

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• Hidden city or prohibited booking practices.
• Non-compliant agency behavior.
• Contractual violations.
• Inefficient booking patterns.

2.4.3 Enforcement Capabilities

The managed service shall provide:

• Exception identification.
• Investigation workflows.
• Agency compliance tracking.
• Corrective action monitoring.
• Dispute management support.
• Recovery opportunity identification.
• Documentation of enforcement actions.

2.4.4 Reporting and Dashboards

The solution shall provide:

Standard Reports

• Monthly executive summary reports.
• GDS spend analysis.
• Agency performance reports.
• Compliance reports.
• Cost optimization reports.
• Recovery opportunity reports.

Dashboards

• Real-time or near-real-time dashboards.
• User-configurable views.
• KPI scorecards.
• Trend analysis dashboards.
• Export capability to Excel, CSV and PDF formats.

2.4.5 Workflow Management

The service provider shall manage workflow activities including:

• Exception review.
• Investigation tracking.
• Case management.
• Escalation management.
• Resolution tracking.
• Closure reporting.

SAA users shall have visibility of workflow status through the portal.

2.5 Portal access requirements

The solution shall provide:

• Secure web-based access.
• Role-based access control.
• Multi-user access.
• User administration capability.
• Audit logging.
• Single sign-on capability (preferred).
• Secure data transmission and storage.

SAA shall receive portal access while workflow administration remains managed by the service

provider.

2.6 Implementation requirements

The bidder shall provide:

Project Initiation

• Project plan.
• Governance structure.

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• Risk management plan.
• Resource plan.

Implementation Activities

• Data onboarding.
• Historical data migration (where applicable).
• Configuration.
• User acceptance testing.
• Training.
• Go-live support.

The bidder shall provide an implementation timeline and estimated duration.

2.7 Service level requirements

The bidder shall define service levels including:

• System availability.
• Data processing timelines.
• Incident response times.
• Resolution times.
• Reporting delivery schedules.
• Customer support arrangements.

Minimum platform availability should be 99.5% excluding planned maintenance.

2.8 Training and knowledge transfer

The bidder shall provide:

• Administrator training.
• End-user training.
• Training documentation.
• User manuals.
• Ongoing knowledge transfer throughout the contract period.

2.9 Data security and compliance

The bidder shall:

• Comply with all applicable data privacy regulations.
• Comply with POPIA requirements.
• Implement industry-standard cybersecurity controls.
• Maintain secure hosting environments.
• Ensure confidentiality of airline and agency information.

2.10 Experience and qualifications

Bidders shall demonstrate:

• Proven experience delivering airline distribution analytics solutions.
• Existing BIDT technology deployed within airlines or travel distribution environments.
• Experience managing GDS cost optimization programs.
• Experience with Amadeus, Sabre, Travelport, Travelsky and Infini.
• Experience supporting BSP and ARC reporting environments.
• Availability of suitably qualified resources.

2.11 Deliverables

The successful bidder shall provide:

1. Operational BIDT platform.
2. Secure user portal.
3. Monthly data processing services.
4. Monthly management reports.
5. Compliance monitoring reports.
6. Cost optimization recommendations.
7. Enforcement management services.
8. Quarterly business review presentations.
9. Annual performance assessment reports.

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2.12 Contract term

The contract shall be for a period of:

Three (3) years

with commencement from the contract effective date and subject to SAA procurement policies

and contractual approvals.

2.13 Quotation submission requirements

Bidders shall provide:

• Company profile.
• Proposed solution description.
• Detailed scope compliance matrix.
• Airline reference clients.
• Implementation methodology.
• Service level commitments.
• Security and compliance certifications.
• Pricing schedule.
• Resource and support model.
• Contract assumptions and exclusions.

3. Evaluation methodology

Administrative Substantive Technical Evaluation of Business

Responsiveness Responsiveness Functionality Price and Award and

Evaluation Specific conclusion of

Goals contract

Step 1 Step 2 Step 3 Step 4 Step 5

Evaluation of Evaluation of The minimum Price Post-tender

returnable Mandatory threshold for [Proposed negotiations (if

documents per (Substantive) technical Hourly & Daily applicable) are

tender Returnable functionality is resource rate held at this

requirements Documents i.e 75%. Structure] (80) stage before the

Bidders must LOA is issued to

meet this & the preferred

minimum supplier.

requirement to Specific Goals

proceed to the (20)

next stage of

evaluation.

Note: The evaluation of the various stages will generally occur sequentially. However, to

speed up the process, South African Airways may choose to conduct different steps of the

evaluation in parallel. In such cases, evaluating bidders at any stage should not be taken as

an indication that they have passed previous stages.

3.1 Evaluation process

3.1.1 Compliance with minimum requirements

All quotations duly lodged will be examined to determine compliance with bidding

requirements and conditions. Quotations with apparent deviations from the

requirements/conditions will be eliminated from further adjudication.

3.1.2 Evaluation of quotation

The contract shall be awarded at SAA's sole and absolute discretion. SAA hereby

states that it is not compelled to award this quotation to any bidder. SAA has the

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right to withdraw this quotation at any time from the date of issuance. SAA is not

obligated to accept the lowest quotation, offer, or proposal.

SAA shall not be required to accept the lowest quotation, offer, or proposal.

All quotations will be evaluated according to the criteria, weightings, and

threshold scores as indicated in 3.2 below:

3.2 Administrative and substantive evaluation

The criteria and weights referred to in paragraph 3.1 above are as follows:

3.2.1 Administrative requirements

This evaluation stage will confirm whether all Returnable Documents [where

applicable] were completed and returned by the closing date and time. At this

evaluation stage, SAA will also verify if the Bid document has been duly signed

by the authorised respondent, and the validity of all returnable documents will be

verified.

3.2.2 Substantive requirements

This evaluation stage will confirm if the following requirements have been

met:

Mandatory Returnable Documents – Phase 1

Bidders must fully comply (100% compliance) with the statements of compliance

below by either selecting “Yes” or “No” with supporting evidence to qualify their

statements of compliance. Failure to do so will result in bid disqualification.

Bidders should also note that if they select “No,” South African Airways will

interpret the bidder as non-compliant, leading to bid disqualification.

None Weighted, mandatory requirements must be met for the bid Comply (Make

to qualify for further evaluation. Proof of the information below sure that you

needs to be provided. A bidder who fails to meet this requirement attach proof)

will be disqualified. YES NO

The bidder must provide an established and market-proven BIDT

technology platform that is currently available for deployment and

capable of being successfully implemented and operationalized

within a commercial airline operation.

• The bidder must provide an established and commercially

available BIDT platform with successful deployment in at least

three (3) commercial airline environments.

• Evidence must include airline reference letters, customer list,

product roadmap, and confirmation that the platform is fully

operational and supported.

All bidders who do not submit all the required returnable documents (Critical Criteria)

will be disqualified from further evaluation.

3.3 Technical Functional Questionnaire/Evaluation (Minimum Threshold = 80%)

– Phase 02

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Evaluation Criteria Weight %

Implementation Lead Time – The bidder must provide a detailed

implementation timeline in a table format indicating the time required to onboard

SAA, configure the platform, and commence execution and active monitoring.

35%

• 0-8 Weeks = 35
• 8-12 Weeks = 25
• More than 12 weeks = 15

Relevant Years of BIDT Managed Services Experience:

Bidders to provide contracts, purchase orders, service agreements, and

reference letters clearly demonstrate the years of BIDT Managed Services

delivered.

15%

Less than 8 years proven experience or insufficient 0

evidence

8–10 years proven experience 5

More than 10 years’ proven experience 15

Scope coverage must include other commercial airlines:

Provide airline client list, contracts, and reference letters demonstrating BIDT

services performed for commercial airlines.

25%

No airline evidence or unclear scope 0

1–5 commercial airlines 5

6–10 commercial airlines 15

More than 10 commercial airlines 25

Airline Industry BIDT Experience:

Provide project descriptions, case studies, and reference letters confirming

airline-specific BIDT implementations and managed services.

25%

No evidence submitted 0

5 years airline BIDT experience 5

10 years airline BIDT experience 15

More than 10 years airline BIDT

2.6 Implementation requirements

• Project plan.
• Governance structure.
• Risk management plan.
• Resource plan.

Total 100%

Threshold 75%

Bidders must note that the minimum qualifying score for Functionality is 75%. All tenders

that do not comply with all the Mandatory Requirements for Functionality and that fail to

achieve the minimum qualifying score of 75% on services shall not be considered for

further evaluation against Price and B-BBEE.

Phase 3 – Pricing and Specific Goals assessment

All bid submissions that meet the Administrative, Substantive (Mandatory), and technical

requirements (minimum threshold of 75%) and have confirmed their commitment to

SAA’s commission structure will be further evaluated under Specific Goals (20 points) to

determine if they meet the preferential procurement objectives outlined for this tender.

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These specific goals have been set as follows:

Selected Specific Goal Number of points allocated

(20)

B-BBEE Level 1 and 2 10

(Non-Compliant and/or B-BBEE Level 3-8 contributors = 0)

Bidders that are 30% or more, black women owned 10

Total Points for Specific Goals 20

Bidders should be aware that preference points will be awarded to those who provide

evidence according to the table below:

Specific Goals Acceptable Evidence

B-BBEE Certificate / Sworn- Affidavit / B-BBEE CIPC

Certificate (in case of JV, a consolidated scorecard will

• Comply with all applicable data privacy regulations.
• Comply with POPIA requirements.
• Implement industry-standard cybersecurity controls.
• Maintain secure hosting environments.
• Ensure confidentiality of airline and agency information.

2.10 Experience and qualifications

• Proven experience delivering airline distribution analytics solutions.
• Existing BIDT technology deployed within airlines or travel distribution environments.
• Experience managing GDS cost optimization programs.
• Experience with Amadeus, Sabre, Travelport, Travelsky and Infini.
• Experience supporting BSP and ARC reporting environments.
• Availability of suitably qualified resources.

2.11 Deliverables

reference letters clearly demonstrate the years of BIDT Managed Services

delivered.

15%

Less than 8 years proven experience or insufficient 0

evidence

8–10 years proven experience 5

More than 10 years’ proven experience 15

airline-specific BIDT implementations and managed services.

25%

No evidence submitted 0

5 years airline BIDT experience 5

10 years airline BIDT experience 15

More than 10 years airline BIDT

experience

Total 100%

Threshold 75%

Bidders must note that the minimum qualifying score for Functionality is 75%. All tenders

that do not comply with all the Mandatory Requirements for Functionality and that fail to

achieve the minimum qualifying score of 75% on services shall not be considered for

further evaluation against Price and B-BBEE.

Phase 3 – Pricing and Specific Goals assessment

All bid submissions that meet the Administrative, Substantive (Mandatory), and technical

requirements (minimum threshold of 75%) and have confirmed their commitment to

SAA’s commission structure will be further evaluated under Specific Goals (20 points) to

determine if they meet the preferential procurement objectives outlined for this tender.

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Minimum functionality/qualifying score: 75%

minimum qualifying score of 75%

valid Tax Clearance Certificate as soon as the certificate's validity expires

valid Tax Clearance Certificate, an Original Tax Clearance Certificate must be submitted

• Pricing schedule.

statements of compliance. Failure to do so will result in bid disqualification.

interpret the bidder as non-compliant, leading to bid disqualification.

2. SBD 4 Document. Refer to Annexure 2

➢ The Vendor is responsible for ensuring that SAA has a valid Original Tax Clearance

a valid Tax Clearance Certificate, an Original Tax Clearance Certificate must be submitted

B-BBEE Details: be accepted) as per DTIC (Department of Trade,

Industry and Competition) guideline

Bidders that are 30% Black

B-BBEE Certificate / Sworn-Affidavit / CIPC Certificate

Women Owned

4. Standard conditions for request for quotation

Conditions:

4.1 All prices provided must be exclusive of Value Added Tax (VAT).

4.2 All goods/services purchased will be subject to the SAA Conditions of Contract and Order,

which are available upon request.

4.3 All prices submitted must be firm. “Firm” prices are deemed fixed and are only subject to

the following statutory changes: VAT.

4.4 Service, pricing, and availability will be taken into consideration.

4.5 Pricing should be given based on an individual component that would make up the

solution, based on technical and functional requirements.

The following must accompany your quote

 SAA Vendor application and supporting documents. Refer to Annexure 1.

 SBD 4 Document. Refer to Annexure 2.

 General Conditions of Contract. Refer to Annexure 3

If not quoting, indicate so and return email to the relevant procurement

Official

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(20) B-BBEE Level 1 and 2 10 (Non-Compliant and/or B-BBEE Level 3-8 contributors = 0) Bidders that are 30% or more, black women owned 10 Total Points for Specific Goals 20 evidence according to the table below: Specific Goals Acceptable Evidence B-BBEE Certificate / Sworn- Affidavit / B-BBEE CIPC Certificate (in case of JV, a consolidated scorecard will B-BBEE be accepted) as per DTIC (Department of Trade, Industry and Competition) guideline Bidders that are 30% Black B-BBEE Certificate / Sworn-Affidavit / CIPC Certificate Women Owned

➢ I further certify that all the required information has been furnished, and the relevant forms

have been completed and are herewith submitted as part of the bid.

Signature of vendor: ____________________________

Capacity: _______________________________

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RFQ number GSM51/26

SAA Business Unit: Global Supply Management

1. Background

1.1. Service providers are requested to provide prices with their quotation to SAA for all

the services to be provided as per the specifications. Service providers are expected

to submit a cost that is fair and reasonable.

1.2. SAA has the right to negotiate with a prospective Service Provider regarding any

proposed contract terms and conditions, including price(s).

2. Scope of work

technology platform that is currently available for deployment and

capable of being successfully implemented and operationalized

within a commercial airline operation.

• The bidder must provide an established and commercially

available BIDT platform with successful deployment in at least

three (3) commercial airline environments.

• Evidence must include airline reference letters, customer list,

product roadmap, and confirmation that the platform is fully

operational and supported.

All bidders who do not submit all the required returnable documents (Critical Criteria)

will be disqualified from further evaluation.

3.3 Technical Functional Questionnaire/Evaluation (Minimum Threshold = 80%)

– Phase 02

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Evaluation Criteria Weight %

Implementation Lead Time – The bidder must provide a detailed

implementation timeline in a table format indicating the time required to onboard

2.12 CONTRACT TERM Three (3) years with commencement from the contract effective date and subject to SAA procurement policies and contractual approvals. ➢ All purchases will be made through an official purchase order. Therefore, no goods or services must be delivered before receiving an official order/contract.

➢ All goods or services purchased will be subject to the SAA General Conditions of Contract. ➢ The Vendor is responsible for ensuring that SAA has a valid Original Tax Clearance Certificate. a valid Tax Clearance Certificate, an Original Tax Clearance Certificate must be submitted with this RFQ. Failure to do so may invalidate the quote submitted in terms of the RFQ. ➢ I certify that the information supplied is correct, that I have read and understood the SAA General Conditions of Contract, and that I accept the SAA General Conditions of Contract. late, it will not be considered. attached form. Please include all requested information and submit your quote by the specified deadline. Late or incomplete submissions will invalidate the quote, and the bidder will be automatically disqualified.

2.3 SCOPE OF SERVICES 2.3.1 Managed Service Requirements

• Is currently deployed and operational within the airline industry.
• Requires only GDS billing and transactional data inputs.
• Does not require custom software development for core functionality.
• Provides secure web-based access for authorized SAA users.
• Supports configurable dashboards and reporting.
• Provides audit trails and data governance controls. and transactional data from all four GDS platforms. 2.3.3 Billing Data Processing
• Ingest standard GDS billing files.
• Process monthly billing data.
• Support automated data validation.
• Reconcile billing transactions against business rules.
• Identify anomalies and exceptions.
• Maintain historical data throughout the contract period. primary functions. 2.3.4 BSP and ARC Support
• BSP markets worldwide.
• International travel agency sales.
• Agency performance monitoring.
• ARC reporting and ticketing activity.
• United States agency sales volumes.
• ARC-specific distribution costs. 2.4 FUNCTIONAL REQUIREMENTS 2.4.1 Cost Visibility and Analytics
• GDS cost reporting by market.
• GDS cost reporting by agency.
• Cost reporting by point of sale.
• Cost reporting by route.
• Cost reporting by country.
• Cost reporting by booking channel.
• Cost reporting by fare product.
• Trend analysis and benchmarking. 2.4.2 Compliance Monitoring
• Duplicate bookings.
• Passive segments.
• Churning activity.
• Excessive cancellations.
• Hidden city or prohibited booking practices.
• Non-compliant agency behavior.
• Contractual violations.
• Inefficient booking patterns. 2.4.3 Enforcement Capabilities
• Monthly executive summary reports.
• GDS spend analysis.
• Agency performance reports.
• Compliance reports.
• Cost optimization reports.
• Recovery opportunity reports.
• Real-time or near-real-time dashboards.
• User-configurable views.
• KPI scorecards.
• Trend analysis dashboards.
• Export capability to Excel, CSV and PDF formats. 2.4.5 Workflow Management
• Exception review.
• Investigation tracking.
• Case management.
• Escalation management.
• Resolution tracking.
• Closure reporting. 2.5 PORTAL ACCESS REQUIREMENTS
• Secure web-based access.
• Role-based access control.
• Multi-user access.
• User administration capability.
• Audit logging.
• Single sign-on capability (preferred).
• Secure data transmission and storage. 2.7 SERVICE LEVEL REQUIREMENTS
• System availability.
• Data processing timelines.
• Incident response times.
• Resolution times.
• Reporting delivery schedules.
• Customer support arrangements. Minimum platform availability should be 99.5% excluding planned maintenance. 2.8 TRAINING AND KNOWLEDGE TRANSFER
• Administrator training.
• End-user training.
• Training documentation.
• User manuals.
• Ongoing knowledge transfer throughout the contract period. 2.9 DATA SECURITY AND COMPLIANCE

This RFQ will be evaluated according to Evaluation Methodology. Bidders must meet all

• Does not require custom software development for core functionality.

not comply with all the Mandatory Requirements for Functionality and that fail to

achieve the minimum qualifying score of 75% on services shall not be considered for

further evaluation against Price and B-BBEE.

Phase 3 – Pricing and Specific Goals assessment

SAA’s commission structure will be further evaluated under Specific Goals (20 points) to

These specific goals have been set as follows

Selected Specific Goal Number of points allocated

Total Points for Specific Goals 20

Bidders should be aware that preference points will be awarded to those who provide

Specific Goals Acceptable Evidence

Certificate (in case of JV, a consolidated scorecard will

esponsiveness Functionality Price and Award and

Evaluation Specific conclusion of

Evaluation of Evaluation of The minimum Price Post-tender

tender Returnable functionality is resource rate held at this

requirements Documents i.e 75%. Structure] (80) stage before the

requirement to Specific Goals

next stage of

evaluation.

Note: The evaluation of the various stages will generally occur sequentially. However, to

evaluation in parallel. In such cases, evaluating bidders at any stage should not be taken as

an indication that they have passed previous stages.

3.1 Evaluation process