The south african social security agency hereby invites proposals for the appointment appointment of a service provider for biometric & iam (biam) system support and maintenance for a period of three (03) years.
501 Prodinsa Building, Cnr Steve Bhiko and Pretorius Street - Arcadia - Pretoria - 0081
Organization Type
GOVERNMENT
Published
22 Jul 2026
OCDS Reference
ocds-9t57fa-163172
Summary
The south african social security agency (SASSA) invites bids for a three-year, comprehensive on-site support and maintenance contract for its biometric & iam (biam) system. This tender is aimed at experienced service providers capable of maintaining the existing oracle-based identity and access management platform, its custom biometric applications, and implementing key enhancements including api-first fingerprint integration, smartcard personalisation, and a new facial recognition (ekyc) service. The successful bidder will ensure the system's reliability for sassa's national grant administration and fraud prevention operations.
Key Requirements
Submit identical physical and electronic bids by 11:00 AM on 13 August 2026; discrepancies cause disqualification.
Provide a three-year, comprehensive on-site support service for the Oracle BIAM system and all custom applications (e.g., NRP, Staff/Beneficiary Enrolment).
Implement three specific projects: API-first fingerprint biometric integration, a smartcard initialisation solution, and an enterprise-grade eKYC (facial biometrics) capability.
Demonstrate deep technical expertise in Oracle IAM, Neurotechnology SDKs (VeriFinger, VeriLook, MegaMatcher), Java EE, Angular, IBM MQ, and DHA integration (IJS, ABIS, HANIS).
Resource allocation requires 50% on-site work at SASSA Head Office in Pretoria, with 24x7 support included at no extra cost.
Submit firm pricing using Annexure C, covering all costs for prescribed resources; eKYC invoicing starts only from 1 March 2028.
Include valid B-BBEE and Tax Compliance (TCS PIN/CSD) certificates; joint ventures must submit separate compliance documents for each party.
The South African Social Security Agency hereby invites proposals for the appointment appointment of a service provider for Biometric & IAM (BIAM) System Support and Maintenance for a period of three (03) years.
Tender context
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The south african social security agency hereby invites proposals for the appointment appointment of a service provider for biometric & iam (biam) system support and maintenance for a period of three (03) years.
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DocumentSASSA06-26-ICT-HO.zipReview complete
Description
Source: SASSA06-26-ICT-HO.zip
Important Dates
22 Jul
2026
PUBLICATION
Tender Published
Tender was published
13 Aug
2026
DEADLINE
Closing Date
Tender closing date
Procurement Rules & Compliance ContextThis tender may be governed by South African public procurement rules covering fairness, transparency, preferential procurement, anti-corruption, administrative justice and access to information.
7 rules
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
Core procurement rules
These rules commonly apply to South African public-sector procurement.
7
Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
high
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Constitution of the Republic of South Africa, 1996 – Section 217
Act 108 of 1996 (s217)
high
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
SASSA invites proposals for a 3-year on-site support and maintenance contract for its Biometric & IAM (BIAM) system, including three new development projects: SRD fingerprint integration, smartcard initialization solution, and an enterprise eKYC (facial biometric) capability. The service requires comprehensive support for Oracle IAM, custom applications, integrations, and proactive certificate management.
Not sure if your business is ready for this tender? Check CSD, CIDB, and B-BBEE requirements, run a readiness assessment, and move from opportunity to submission.
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
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Document read
Compliance review
Bid-ready summary
SASSA requires a three-year, all-inclusive on-site support and maintenance service for its Biometric & IAM (BIAM) system.
The BIAM system comprises Oracle Identity and Access Management (IAM) integrated with custom applications for biometric enrolment, non-repudiation, smartcard management, and system dashboard.
Key existing technology stack includes Neurotechnology's VeriFinger, VeriLook, and MegaMatcher SDKs for fingerprint and facial biometrics.
The scope includes maintaining current integrations (Oracle E-Business Suite, AD, MS Exchange, Socpen, DHA, PostBank) and implementing new projects: (1) API-first fingerprint biometric integration for SRD, (2) smartcard initialisation solution, (3) enterprise eKYC facial biometric capability.
The service must ensure scalability, security, and interoperability across SASSA's national operations.
Important Dates
Source: SASSA06-26-ICT-HO.zip (TENDER)
Closing date: 13 August 2026.
Closing time: 11:00 AM.
Questions must be submitted within 5 days of the advert date (22 July 2026).
SASSA will respond within 7 days of the advert date.
Technical enquiries: Contact Ms. Mooipone Shabalala via the same email.
Physical address for submission: SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Submission Guidelines
Source: SASSA06-26-ICT-HO.zip (TENDER)
Submit both a physical document and an electronic duplicate via the e-Tender Portal. Content must be identical; discrepancies lead to disqualification.
Physical submission: Deliver to SASSA Tender Box at SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Electronic submission: Via the e-Tender Portal (https://etenders.treasury.gov.za/). No cloud links, email submissions, or externally hosted documents accepted.
Closing date and time: 13 August 2026 at 11:00 AM.
Returnable documents: Complete the official forms provided (SBD1, SBD3.1, SBD4, SBD6.1, Annexures A, B, C). Do not retype.
Ensure all required certificates (B-BBEE, tax compliance) are included.
Joint ventures or consortia must submit separate tax compliance documents for each party.
Evaluation Criteria
Source: SASSA06-26-ICT-HO.zip (TENDER)
Valid tax compliance status (PIN/TCS certificate/CSD number). B-BBEE certificate or sworn affidavit required for preference points. No state employees or conflicted parties per SBD4 declarations. Joint ventures/subcontracting allowed with proper documentation. Physical and electronic bid submission required (identical content). All prescribed bid documents (SBD forms, annexures) must be completed. Demonstrated experience in Oracle IAM, biometric solutions, non-repudiation systems, and deduplication required per Annexure A.
Technical Specifications
Source: SASSA06-26-ICT-HO.zip (TENDER)
Provide comprehensive on-site support and maintenance for the Oracle BIAM system and all custom applications (NRP, Staff Enrolment, Beneficiary Enrolment, System Dashboard, etc.) for three years.
Implement three key projects: (1) Redesign BBE application for API-first fingerprint biometric integration with SRD and other systems, (2) Develop a secure smartcard initialisation and personalisation solution, (3) Design, implement, and support an enterprise-grade eKYC (facial biometrics) capability as a shared service.
Support and maintenance includes: patches, upgrades, performance tuning, backup and recovery, DR testing, 24-hour monitoring, audit assistance, training, and source code management.
Required technical skills: Oracle IAM, Neurotechnology VeriFinger/VeriLook/MegaMatcher SDKs, Angular, Java EE, Oracle 19c, IBM MQ, SmartCard, NGINX, Weblogic, KrakenD API Gateway, HAProxy, Microsoft AD Certificate Authority, JavaCard, BizTalk, DHA integration (IJS, ABIS, HANIS).
Location: 50% on-site at SASSA Head Office in Pretoria, 50% remote. Regional support provided telephonically.
Normal working hours: 08:00 to 17:00 Monday to Friday, with 24x7 support required at no additional cost. Critical problem response time must not exceed 2 hours.
Financial Requirements
Source: SASSA06-26-ICT-HO.zip (TENDER)
Submit firm prices only; no conditional pricing.
Use Annexure C (pricing schedule) to provide a detailed cost breakdown for each service over three years.
Prices must include all applicable taxes (VAT, PAYE, etc.) and delivery costs.
The pricing must cover the full cost of providing all prescribed resources and services; no separate claims allowed.
Note: eKYC implementation invoicing commences only from 1 March 2028 (17th month of contract).
Compliance Requirements
Source: SASSA06-26-ICT-HO.zip (TENDER)
Valid B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs/QSEs) must be submitted to qualify for preference points.
Tax Compliance: Submit a valid Tax Compliance Status (TCS) PIN from SARS or a printed TCS certificate. Central Supplier Database (CSD) number is required if no TCS.
For joint ventures/consortia/subcontractors, each party must submit separate TCS/CSD documents.
Bidders must not be persons in the service of the state.
Foreign suppliers must complete the questionnaire in SBD1; if not liable for RSA taxation, TCS registration is not required.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
501 Prodinsa Building, Cnr Steve Bhiko and Pretorius Street - Arcadia - Pretoria - 0081
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22 Jul 2026
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