ICT support services (36-Month contract) – umzimkhulu local municipality

Briefing meeting (non-compulsory): 22 October 2026 at 10:00 at uMzimkhulu Municipality Makhosini Building Boardroom, 247 Mzimkhulu Mlonyana Street, uMzimkhulu, 3297.

Document purchase opens: 20 October 2026 at 09:30.

Document purchase cut-off: 22 October 2026, 15 minutes before the briefing time (i.e. 09:45).

Closing date: 6 November 2026 at 12:00.

A non-compulsory briefing meeting is scheduled for 22 October 2026 at 10:00 at uMzimkhulu Municipality Makhosini Building Boardroom, 247 Mzimkhulu Mlonyana Street, uMzimkhulu, 3297.

Technical enquiries:

• Contact: Mr. G. Mngqundaniso
• Telephone: (039) 259 5018
• Email: [email protected]

SCM compliance enquiries:

• Contact: Mr. S. Ndawonde
• Telephone: (039) 259 5089
• Email: [email protected]

Submission address:

uMzimkhulu Local Municipality

169 Main Street

uMzimkhulu, 3297

Submission method: deposit the completed tender document into the tender box at the uMzimkhulu Local Municipality reception area, 169 Main Street, uMzimkhulu, 3297.

Closing time: 12:00 on 6 November 2026.

Tenders must be submitted only on the official tender documentation provided by the municipality.

Telegraphic, telex, telephone, electronic, facsimile and late tenders will not be accepted.

Returnable documents (all mandatory, non-submission or invalidity disqualifies the bid):

• Proof of CSD registration or the CSD registration number.
• MBD 4 (Declaration of Interest): discloses any connection between the bidder and state employees.
• MBD 6.1 (Preference Points Claim): claims preference points under the 80/20 system.
• MBD 8 (Declaration of Bidder's Past Supply Chain Management Practices): declares any past SCM irregularities.
• MBD 9 (Certificate of Independent Bid Determination): certifies the bid is independent and not collusive.
• Certificate of Authority: signed and dated by the Board of Directors on company letterhead, authorising the signatory to bind the bidder.

Mandatory documents: proof of Central Suppliers Database (CSD) registration or CSD registration number; completed MBD4, MBD6.1, MBD8 and MBD9 forms; and a Certificate of Authority to sign all tender documents, on company letterhead, signed and dated by the Board of Directors.

Evaluation uses the 80/20 preference point system: price 80 points, specific goals 20 points.

Functionality is evaluated in the second phase with a minimum threshold of 77% or 85 points.

Functionality criteria:

• Company experience: maximum 30 points (3 completed ICT support projects = 30; 2 = 15; 0-1 = 0).
• Expertise: maximum 60 points (12 specialist roles, each worth 5 points).
• Methodology: maximum 20 points (all aspects covered = 20; all with limited information = 10; not all = 0).

Mandatory responsiveness rules:

• Bidders must score at least 50% per functionality segment.
• Bidders must score full 100% in the Expertise segment.

Specific goals (RDP Goals) points:

• 100% South African citizen ownership = 20 points.
• 50% South African citizen ownership = 10 points.
• Less than 50% South African citizen ownership = 5 points.

The municipality requires provision of ICT support services under a 36-month contract.

The scope of work covers ten areas:

1. Infrastructure and data centre services.
2. Network services.
3. Cybersecurity services.
4. Microsoft Modern Workplace and cloud services.
5. ICT governance, risk and compliance.
6. Architecture and technical advisory services.
7. Database and enterprise application services.
8. Disaster recovery and business continuity.
9. ICT project, quality assurance and procurement support.
10. Unified communications and collaboration.

The bidder must maintain access to 12 specialist roles, each with specified qualifications, certifications and experience (see evaluation criteria).

The bidder must submit a detailed technical methodology covering all ten scope areas. Scoring: all aspects covered = 20 points; all aspects covered with limited information = 10 points; not all aspects covered = 0 points.

Company experience: relevant experience in providing ICT support services. 3 completed projects = 30 points; 2 = 15 points; 0-1 = 0 points. Verification via traceable reference letters and appointment letters.

Expertise: the bidder must maintain access to 12 specialist roles. A specialist may fulfil a maximum of two compatible roles if they demonstrate the required qualifications, certifications and experience for each. Roles and requirements:

1. Network Engineer: NQF 6 or higher in Information Technology, plus CCNP, Cisco/Meraki or equivalent certification, and at least 5 years relevant experience.
2. Server and Infrastructure Engineer: NQF 6 or higher in IT, plus MCSA, MCSE, Vendor or storage certification or equivalent, and at least 5 years relevant experience.
3. Cybersecurity Specialist: NQF 7 or higher in IT, plus CISSP, CISM, CRISC, CEH, OSCP or equivalent certification, and at least 5 years relevant experience.
4. Microsoft 365 and Cloud Specialist: NQF 6 or higher in IT, plus Microsoft role-based certification (e.g. Microsoft 365, Entra ID, Intune, Copilot, Azure), and at least 5 years relevant experience.
5. ICT Governance and Compliance Specialist: NQF 7 or higher in IT, plus CISA, CISM, CGEIT, COBIT, ISO 27001 or equivalent certification, and at least 5 years relevant experience.
6. ICT Project Manager: NQF 6 or higher in project management or certification such as PMP, PRINCE2 Practitioner, Agile/Scrum or equivalent, and at least 5 years managing ICT projects.
7. Systems/Solutions Architect: NQF 7 or higher in IT, plus TOGAF, Microsoft/Azure/AWS Solutions Architect or equivalent certification, and at least 7 years architecture and design experience.
8. Database Specialist: NQF 6 or higher in IT, plus Microsoft SQL, Oracle or cloud database certification or equivalent, and at least 5 years database administration and optimisation experience.
9. Disaster Recovery and Business Continuity Specialist: NQF 6 or higher in IT, plus CBCI, Veeam or equivalent certification, and at least 5 years in backup, recovery and continuity.
10. Unified Communications and Collaboration Specialist: NQF 6 or higher in IT or vendor certification, plus Microsoft Teams, voice or equivalent certification, and at least 5 years in collaboration and voice platforms.
11. Enterprise Application Specialist: NQF 6 or higher in IT or vendor certification, plus relevant application, integration or vendor certifications, and at least 5 years in enterprise systems, integration or application support.
12. Business Analyst: NQF 6 or higher in IT, plus at least 5 years in business analysis or business applications.

Verification for all roles: CVs and certified copies of qualifications and certifications.

The scope includes ICT project, quality assurance and procurement support, and unified communications and collaboration. No separate quality management system or certification is specified.

Price validity period: 180 days. No pricing format (e.g. schedule of rates or bill of quantities) is specified in the available document.

Price validity period: 180 days.

Tender document fee: R300 per document, non-refundable, payable in cash or by bank guaranteed cheque made out to uMzimkhulu Municipality.

Mandatory compliance:

• CSD registration: proof of registration or CSD registration number required.
• Certificate of Authority: signed and dated by the Board of Directors on company letterhead.

Specific goals verification documents (for preference points):

• CIPC registration certificate, or
• Detailed CSD report (verified on CSD portal by the municipality), or
• Certified copy of RSA identity document of the director(s).

No B-BBEE level is specified; preference points are based on South African citizen ownership.

Specific goals (RDP Goals) under the 80/20 system: Companies 100% owned by South African citizens = 20 points; 50% owned = 10 points; less than 50% owned = 5 points. Verification via CIPC registration certificate, detailed CSD report, or certified copy of RSA identity document of directors.

Contract duration: 36 months.

Tender documents are available on the municipal website (www.umzimkhululm.gov.za) or from the cashier at 169 Main Street, uMzimkhulu, upon payment of R300 per document (non-refundable) or a bank guaranteed cheque made out to uMzimkhulu Municipality.

Document purchase hours: 09:30 to 16:00 from 20 October 2026; cut-off for buying documents is 22 October 2026, 15 minutes before the briefing time.

Tenders must be deposited in the tender box at 169 Main Street, uMzimkhulu, 3297 reception area, not later than 12:00 on 6 November 2026. Telegraphic, telex, telephone, electronic, facsimile and late tenders will not be accepted. Tenders may only be submitted on the tender documentation provided by the municipality. The municipality does not bind itself to accept the lowest bidder. The uMzimkhulu Municipality Supply Chain Management policy will apply.

The 80/20 preference point system applies. Functionality is considered with a minimum threshold of 77% or 85 points. Functionality criteria: company experience (max 30 points), expertise (max 60 points), methodology (max 20 points). Bidders must score at least 50% per segment and 100% in expertise segments. Price is allocated 80 points and specific goals 20 points.