Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Quotation
Delivery Location
Thusong Centre, Adderley Street - South End - Prince Albert - 6930
Organization Type
GOVERNMENT
Published
07 Oct 2026
OCDS Reference
ocds-9t57fa-173161
Prince albert municipality seeks a service provider to deliver customer care training for municipal staff. The procurement is a request for quotation under the 80/20 preference points system, with price carrying 80 points and b-bbee status plus locality carrying 20 points combined. The single most consequential consideration for bidders is the strict administrative compliance regime: all documents must be handwritten in black ink, signed by an authorised signatory with board resolution, and accompanied by municipal accounts for every director, SARS tcs pin, csd registration, and a commissioner of oaths-signed mbd 15 — with any omission or re-typed response resulting in disqualification.
Closing: 16 October 2026 at 12:00. Hand delivery, courier or post only to the tender box at Prince Albert Municipal Finance Building, Thusong Centre, Adderley Street, Prince Albert 6930; postal submissions to Private Bag X53 must still reach the tender box before deadline.
All bid documents must be completed by hand in black ink and originally signed — re-typed responses invalidate the offer. Missing pages or unauthorised alterations disqualify the bid.
Mandatory returnable documents: MBD 1 (signed invitation), MBD 2 (SARS TCS PIN or tax clearance), MBD 3.1 (firm pricing on letterhead), MBD 4 (declaration of interest), MBD 6.1 (B-BBEE and locality points claim with proof), MBD 7.2 (services contract form), MBD 8 (past SCM practices), MBD 9 (independent bid determination), MBD 15 (municipal services payment certificate sworn before Commissioner of Oaths), CSD report, CIPC registration, board resolution or authority to sign, and municipal accounts of all directors for the month preceding closure.
B-BBEE points: 10 of 20 specific-goal points. Level 1 = 10 points, Level 2 = 9, Level 3 = 8, Level 4 = 6, Level 5 = 4, Level 6 = 3, Level 7 = 2, Level 8 = 1, non-compliant = 0. Valid B-BBEE certificate or sworn affidavit required; failure to submit scores zero.
Locality points: 10 of 20 specific-goal points. Within Prince Albert Municipality = 10; within Central Karoo District but outside municipality = 7; within Western Cape but outside district = 5; outside province = 0. Proof required: municipal account, lease agreement, or owner's sworn affidavit; business address must pre-date advertisement.
Tax and municipal compliance: active SARS TCS PIN mandatory; inactive or non-compliant status omits bid from evaluation. Directors with municipal arrears exceeding 3 months and no settlement arrangement render bid unsuccessful; MBD 15 authorises deduction of outstanding amounts from any payment due.
Bid validity: 90 days from closing date. No compulsory briefing stated.
Contacts: SCM enquiries — Ms. Theolencia Biljohn, [email protected], 023 541 1668; Technical enquiries — Ms. Arrelene Visagie, [email protected], 023 541 1036.
Continue with tenders sharing this issuer, category, or province.
Return to this tender’s issuing organisation, province, or category.
Continue with tenders sharing this issuer, category, or province.
Date & Time
Friday, 16 October 2026 - 12:00
Venue
null
See bid document for further details and instructions
Request for Quotation
Thusong Centre, Adderley Street - South End - Prince Albert - 6930
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: CA(SA) - Chartered Accountant, PMI-PMP (Project Management Professional), Prince2 Practitioner, Six Sigma Certification
AI Document Analysis Stages
Description
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)07 Oct
2026
Tender Published
Tender was published
16 Oct
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf
Analysis completed but response format was invalid
PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf
Prince Albert Municipality requires the provision of customer care training services. The contract will be awarded through a formal quotation process evaluated on an 80/20 preference points system.
To download these documents and access AI-powered analysis, visit the main tender page.
Find Prince Albert tenders with AI-Powered Matching, astro‑food tourism compliance, and intelligence for Central Karoo District.
Matched by category & region
Free guidance to prepare before you bid
Not sure if your business is ready for this tender? Check CSD, CIDB, and B-BBEE requirements, run a readiness assessment, and move from opportunity to submission.
Open Supplier Readiness HubMedian Estimate
R 298 080
Range
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Prince Albert Municipality requires a service provider to deliver customer care training. No further scope detail, participant numbers, training duration or delivery method is specified in the available document text.
Important Dates
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Closing date and time: 16 October 2026 at 12:00.
Bid opening: immediately after closing at Finance Division Boardroom, Thusong Centre, Prince Albert.
Bid validity period: 90 days from closing date.
No compulsory briefing or site visit stated.
No clarification deadline stated.
Contact Information
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)SCM and bidding enquiries
Technical and specification enquiries
Submission address
Prince Albert Municipal Finance Building
Thusong Centre
Adderley Street
Prince Albert, 6930
Postal submission address
Private Bag X53
Prince Albert, 6930
Document collection
Submission Guidelines
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Submission method: hand delivery, courier or post only. No fax, email or telegraphic submissions accepted.
Closing: 16 October 2026 at 12:00.
Submission address: Tender box at Prince Albert Municipal Finance Building, Thusong Centre, Adderley Street, Prince Albert, 6930.
Postal address: Private Bag X53, Prince Albert, 6930 (must reach the tender box before closing time; sender's risk).
Packaging: sealed envelope with quotation number and title on the outside. Bids without this marking will be disqualified.
Bid validity: 90 days after closing date.
Returnable forms required:
Disqualification risks:
Evaluation Criteria
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Preference point system: 80/20 (price 80 points, specific goals 20 points).
Price scoring: lowest acceptable tender receives maximum 80 points; others scored proportionally using the 80/20 formula.
Specific goals (20 points total):
B-BBEE evidence: valid B-BBEE certificate or sworn affidavit must be submitted. Failure to submit proof scores 0 B-BBEE points.
Locality evidence: municipal account, lease agreement, or sworn affidavit from owner; business address must pre-date advertisement.
No minimum qualifying score stated for functionality.
Technical Specifications
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Scope: provision of customer care training services to Prince Albert Municipality.
Deliverable: customer care training programme for municipal staff.
No quantities, participant numbers, training duration, venue details or curriculum requirements specified in the extracted document.
No service levels, standards or capacity requirements stated.
Experience & Qualifications
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)No explicit experience or qualification requirements for key personnel stated in the extracted document. The bid evaluation does not include functionality or technical scoring beyond price and preference points.
Pricing Schedule
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Pricing to be submitted on MBD 3.1 Pricing Schedule (firm price).
Total bid price must include VAT.
Quotation must be on bidder's official letterhead.
No bill of quantities, schedule of rates or detailed cost breakdown specified.
No advance payment, retention or performance guarantee terms stated.
Financial Requirements
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)Pricing format: firm price quotation on official letterhead using MBD 3.1 Pricing Schedule.
Total bid price: inclusive of VAT.
No bid security, performance bond, retention or guarantee requirements stated.
No payment terms, advance payment or milestone payment schedule specified.
No minimum turnover or financial capacity threshold stated.
Estimated value: not disclosed.
Compliance Requirements
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)CSD registration: mandatory. Bidders must submit CSD registration report; non-registered bidders may not be awarded.
Tax status: valid SARS TCS PIN or tax clearance certificate required (MBD 2). Non-compliant or inactive tax status results in omission from evaluation.
B-BBEE: proof of status level required for preference points. No minimum level mandated for eligibility; non-submission scores 0 points. Sworn affidavit acceptable for lower revenue entities.
CIPC: company registration documents must be attached.
CIDB: not applicable (non-construction services).
Local content: locality points require proof of business location within municipality, district or province.
Municipal accounts: all directors must submit municipal accounts for month preceding closure, or lease agreements, or affidavits if no property owned. Arrears exceeding 3 months without settlement arrangement disqualifies bid.
State employment: no bids accepted from persons in service of the state as defined in MSCM Regulations.
Contractual Terms
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)General Conditions of Contract apply per National Treasury standard GCC for services.
Special Conditions of Contract prevail where they conflict with GCC.
Contract form: MBD 7.2 for rendering of services.
Force majeure: defined as events beyond supplier control including sovereign acts, wars, revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes.
No specific contract duration, termination clauses, liquidated damages or penalty provisions stated in extracted text.
Section
Source: PAMun Bid Document - RFQ 129_2026 Customer Care Training.pdf (RFQ)80/20 preference points system applies.
Price: 80 points (lowest acceptable tender = maximum points).
Specific goals: 20 points comprising B-BBEE status level (10 points) and locality (10 points).
B-BBEE points by level: Level 1 = 10, Level 2 = 9, Level 3 = 8, Level 4 = 6, Level 5 = 4, Level 6 = 3, Level 7 = 2, Level 8 = 1, Non-compliant = 0.
Locality points: within municipality = 10, within Central Karoo District = 7, within Western Cape = 5, outside province = 0.
Failure to submit B-BBEE proof scores 0 preference points but does not disqualify unless otherwise stated.
Description
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdfScope: Provision of customer care training for Prince Albert Municipality
Procurement type: Request for Quotation (RFQ)
Document access:
No detailed training scope, participant numbers, or delivery schedule specified in the notice.
Important Dates
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Closing date and time: 16 October 2026 at 12:00
Bid validity: 90 days from closing date
No compulsory briefing or site visit stated in the notice.
Contact Information
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Bidding procedures and documents:
Technical and specification enquiries:
Submission address:
Finance Division
Thusong Centre
Adderley Street
Prince Albert, 6930
Document collection:
Submission Guidelines
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Submission method: physical deposit in tender box only
Packaging requirements:
Validity period: 90 days after closing date
Disqualification risks:
Returnable forms:
Evaluation Criteria
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Preference points system: 80/20
Scoring breakdown:
Evaluation stages:
Minimum requirements for consideration:
Note: The municipality does not bind itself to accept the lowest bid or highest-scoring bidder.
Technical Specifications
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Scope: Provision of customer care training for Prince Albert Municipality
Nature of requirement: Professional services — training delivery
Document availability:
No quantities, participant numbers, or training duration specified in the notice.
Financial Requirements
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Bid validity period: 90 days after closing date
Document cost for hard copy: R150.00 (VAT inclusive), non-refundable
No bid security, performance bond, guarantee, retention, or stated payment terms specified in the notice.
Compliance Requirements
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Mandatory registrations:
B-BBEE requirements:
Locality requirements:
Exclusion:
Applicable frameworks:
B-BBEE Requirements
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)B-BBEE status level of contribution: 10 points under 80/20 system
Locality: 10 points
Required evidence: B-BBEE certificate or sworn affidavit to claim preference points
Specific B-BBEE level threshold not stated in notice
Special Conditions
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Municipality does not bind itself to accept lowest bid or highest-scoring bidder
Municipality reserves right to withdraw invitation, re-advertise, reject any bid, or accept part of a bid
No bids accepted from persons in service of the state
Requirements
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdf (RFQ)Bid validity: 90 days after closing
CSD registration mandatory
Envelopes must display quotation number and title
Quotation documents available free online or R150.00 hard copy
Section
Source: PAMun Bid Notice - RFQ 129_2026 Customer Care Training.pdfPreference points system: 80/20
Scoring:
Evaluation subject to:
Municipality reserves right to withdraw, re-advertise, reject any bid, or accept part of a bid.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
Thusong Centre, Adderley Street - South End - Prince Albert - 6930
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
2
Last checked
07 Oct 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Key Personnel
Learn how to submit a winning bid with these related articles
Win consulting, legal, accounting, and engineering service contracts with government. Learn registration requirements and proposal strategies.
Comprehensive guide to Institute of IT Professionals South Africa membership. Certification levels, requirements for ICT professionals, and how IITPSA membership enhances credibility for SITA and government IT tenders.
A strategic guide to getting listed on government consultancy, legal, and engineering panels. Learn why panels are the gateway to steady public sector work.
Master the art of the consulting bid. How to structure your methodology, price your services competitively, and score maximum evaluation points.
💡 Want more tendering tips and strategies?
Explore Our BlogGet deep intelligence on Professional, scientific and technical activities. Unlock full pricing strategies, bid frequency, and historical win rates.